The Hotel Dumanov is an excellent hotel, with really friendly and helpful staff, who went out of their way to help me find a day sac I left behind in a local taxi. The room I stayed in was comfortable, warm & very clean with a private balcony, at a reasonable price. I would thoroughly recommend staying here.

Stayed in March 2024

There is a great breakfast and the location of the hotel is very good. Nice sauna and overall pretty great experience over the weekend despite the bad snow conditions

Stayed in February 2024

dry sauna needs improvements

staff is helpful and polite , good wifi , good location, nice jacuzzi

The pavements in town need some TLC from the ski boots

Hotel Dumanov facilities are truly excellent value from the ski/board storage room to the huge jacuzzi bathing room /steam/sauna/massage treatment area, very friendly and efficient staff, location to the Gondola and easy access to the bars due to its central location

The walls are quite thin, it was noisy the first night but we requested a move and they put us somewhere much quiter.

Nice location and good value for money. The connected restaurant is well worth the money. I enjoyed the house red!

Stayed in February 2024

For this price, I think it's possible to include breakfast and not for additional 7e/p.

Super pleasant and helpful staff. All good and clean. Will return again!

Stayed in March 2024

Couldn’t expect anything more for the price

Location and price

Stayed in February 2024

A great location. Perfect hotel for a skiing trip. Very friendly and helpful staff. Good sauna, steam room and large jacuzzi - perfect after a long day skiing.

Stayed in February 2024

Hotel was brill. Nice room, great shower and cupboards, warm underfloor heating and best of all a massive spa, steam room and sauna included

Very close to gondola

Stayed in January 2024

The fact that the smoke from the restaurant's barbecue downstairs was always coming in when opening the window (needed due to the warmth in the apartament).

Le location is very good, in the heart of the city, restaurants and gondola, the rooms were spacious and it was very handful to have 2 bathrooms (one with toilet and one with shower). + very nice spa, very big jacuzzi. And enough parking space in the back of the hotel. We would return if coming back to Bansko

Stayed in February 2023

spa was great. reception staff were friendly and helpful. rooms were good, warm and clean - but basic.

Stayed in March 2023

Ira the women in the reception was very nice and help us alot

Stayed in February 2023

My pillow was really hard, but I found out too late that there were softer ones in the wardrobe

Spacious, great value, great location, the water pressure in the shower was amazing. The staff was really friendly. Could not ask for more after a long day of skiing. The restaurant also had good food

Stayed in February 2023

The pillows were terrible, they were small and rock solid and it could get quite noisy in our room due to the nearby restaurants playing music. This was mainly due to having the balcony door slightly open to let cold fresh air in through the night as it got really warm in the room. The noise was hardly an issue when the door was closed. The room also stunk of smoke which was mainly noticeable after we'd got back to the room and the cleaners had been round.

The location was excellent. We were only a 5 minute walk away from the main Gondola lift and our ski hire which was located on the same street. All of the staff were very welcoming and were more than happy to help you at any time and the room was maintained daily including fresh towels. The sauna and jacuzzi were great after a full day skiing and they were clean. The restaurant attached to the hotel had great food and great prices which is also discounted if you stay with Dumanov.

Stayed in February 2023

What not to like? Great location. Great facility. Everything to the extent, for the price we pay. But most importantly the stuff. Beautiful smile on their face and always happy to help us with our requests. Couldn't be happier! Would definitely be my priority to check for availability.

Stayed in February 2023

Location of the property was Prime! Only 5 mins walking from the Ski Lift. Breakfast was really tasty with enough options to choose from. The staff and the owner were definitely something else that i have never experienced. In Bansko they say that you come as a customer and you leave as a friend. And this owner was no different. He really became our friend at the end of the journey. For sure will visit again. Thank you for everything.

Stayed in January 2023

Welcoming family, gave a pleasant feeling, was great

Stayed in January 2023

No lift

Location perfect....close to everything

Stayed in December 2022

I think having a booking system for the spa facilities would be beneficial as we tried to use it once and it was full and we kept going to check if free and the majority of the time the men who were using it was just having a break on the benches outside the hot tub and my daughter who is young didn’t feel comfortable to use the facilities while others where sat extra close by

great location to the ski lifts, staff very friendly and helpful, plenty of shops and restaurants on same road, nice clean rooms, tv with some English channels

Stayed in March 2022

the bed was too hard for my preference

perfect location, great staff, nice room with balcony

Stayed in March 2022

Good location, clean and comfortable, friendly staff

Stayed in March 2022

Slopes sometimes need a bit of attention (only got bashed after it snowed). Gondola queue is a pain.

Great fun resort, lively bars, nice restaurants and some traditional spots in the old town.

Stayed in March 2022

close to ski lift friendly staff clean good bedroom amenities

Stayed in March 2022