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Reviews of Elate Plaza Hotel 3 stars

Mladost 1, Alexander Malinov Blvd. and Saharov Blvd., 1784 Sofia, Bulgaria

#70 of 179 hotels in Sofia

Guests' Choice

Review score

Based on 378 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.1

  • Location

    8.3

  • Facilities

    8.1

  • Staff

    8.7

  • Value for money

    8.3

  • Free WiFi

    8.2

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Showing 1 - 75

  • Reviewed: 14 June 2018

    • Leisure trip
    • Solo traveller
    • Economy Single Room with Free Parking
    • Stayed 1 night

    Hotel was is in a quiet area. Not much around hotel but It's just a short 10 minute walk from the hotel to the metro stop that takes you to both the airport and city center in about 15 minutes. Far enough outside the city center for those renting a car to not have to deal with extensive city traffic and parking available. Room was small but clean and comfortable. Safe area. Good breakfast.

    Stayed in June 2018

  • Reviewed: 12 June 2018

    • Leisure trip
    • Couple
    • 2 rooms
    • Stayed 1 night

    The hotel is in close proximity to the Airport and to the Metro station. The area is relatively quiet at night. The food in the restaurant was very good and the wine was excellent. Very helpful and attentive staff.

    Stayed in May 2018

  • Reviewed: 1 May 2018

    • Leisure trip
    • Group
    • Standard Family Suite with Free Parking
    • Stayed 1 night

    It turned out to be a bit overpricy considering the type of stay and services you can get elsewhere in Sofia for the same money, especially if one is looking to do some sightseeing.

    The staff is tremendously friendy and willing to help. The shuttle service is very convenient for a late arrival to Sofia. The location is not the most convenient for discovering the city, although it's only few blocks away from the subway station that conects to both downtown and airport. The breakfast is not fantastic considering the variarity/tastes of the food you can get in Sofia, but it's OK for being included in the booking price.

    Stayed in April 2018

  • Reviewed: 25 April 2018

    • Business trip
    • Solo traveller
    • Standard Twin Room with Free Parking
    • Stayed 7 nights

    Nothing and left after spending only one night and refused to refund the amount paid for the rest of the nights.

    Breakfast is bad, there is no coffee and coffee is idle, there is no employee watching breakfast, only cooked eggs, jam and cake type one

    Stayed in April 2018

  • Reviewed: 10 April 2018

    • Leisure trip
    • Family with young children
    • Standard Twin Room with Free Parking
    • Stayed 1 night
    • Submitted via mobile

    They could buy some kids duvets (blankets) because there's none in the crib. Good that we had one.

    Even it was 3 stars hotel they had coffee in the room and kettle plus free bottle of 500ml water(compare to our 4 stars SPA hotel now that doesn't have these). Very quiet place to stay after a flight or before. Nice and helpful personnel, evening and morning. The apartment room was quite big, enough for family with a kid.

    Stayed in April 2018

  • Reviewed: 19 February 2018

    • Leisure trip
    • Solo traveller
    • Economy Single Room with Free Parking
    • Stayed 1 night

    Stayed there many times before over years, on my own , with wife and kids too, always a lovely stay, surprisingly its very quiet too, WIFI can be a bit hit and miss sometimes, Would recommend it to others, very clean and excellent staff.

    Stayed in February 2018

  • Reviewed: 28 January 2018

    • Leisure trip
    • Group
    • Standard Twin Room with Free Parking
    • Stayed 1 night
    • Submitted via mobile

    The restaurant was a bit noisy (radio enjoy!?!) and top much white led light top make it a cosy restaurant.

    Nice and friendly service. The AirPort transport service was available also in the middle of the night

    Stayed in January 2018

  • Reviewed: 19 October 2017

    • Leisure trip
    • Solo traveller
    • Economy Single Room with Free Parking
    • Stayed 1 night

    Signage could be better for hotel a little difficult to find as about 50 metres in narrow street from main road.

    The friendliness of the staff, although the hotel was under renovation the lighting and quality of the hotel was excellent. Parking was really good right next to the hotel. the hotel had shuttle bus and was only 100 metres from metro station as well plenty of restaurants and super markets near by.

    Stayed in October 2017

  • Reviewed: 25 July 2017

    • Leisure trip
    • Family with young children
    • Standard Family Suite with Free Parking
    • Stayed 1 night
    • Submitted via mobile

    Very handy for Sofia airport. We landed late at night so to get a good family hotel so close was great. Lovely big room with sitting room off the bedroom. Sheets had that 'just laundered' clean scent. Staff were great, problem free pick up at the airport which the hotel arranged. The manager got us a hire car at a good rate when local car hire place let us down. All very good - no complaints at all.

    Stayed in July 2017

  • Reviewed: 16 June 2017

    • Leisure trip
    • Couple
    • Standard Twin Room with Free Parking
    • Stayed 1 night
    • Submitted via mobile

    We had to move the bed as we needed a double bed and there was a stale French fry underneath.

    The location is really convenient and the staff was friendly enough.

    Stayed in May 2017

  • Reviewed: 7 May 2017

    • Leisure trip
    • Couple
    • Standard Double Room with Free Parking
    • Stayed 1 night

    breakfast

    Conveniently located for Airport. It has everything you need for an overnight stay, including a mini-bar and a very friendly nights man/bartender. Breakfast is not worth the price, but there is no alternative in the vicinity.

    Stayed in May 2017

  • Reviewed: 6 May 2017

    • Family with young children
    • Standard Twin Room with Free Parking
    • Stayed 1 night

    It was a bit too warm inside when we arrived but we opened the window and the problem was solved.

    The man at the reception was very, very friendly. We arrived very late in the evening and had to leave at 5 o'clock in the morning so the hotel was perfect for this purpose. Clean and quiet.

    Stayed in May 2017

  • Reviewed: 27 March 2017

    • Business trip
    • Group
    • Standard Double Room with Free Parking
    • Stayed 1 night

    Door card was not working, so we ask receptionist every time to open our door

    Nice cosy hotel in quiet neighbourhood. Close to malls, metro stations and restaurants. Staff was friendly

    Stayed in March 2017

  • Reviewed: 29 January 2017

    • Leisure trip
    • Solo traveller
    • Economy Single Room with Free Parking
    • Stayed 2 nights
    • Submitted via mobile

    I can't say there was anything that I did not like.

    Room clean and warm given the -14 outside temprature. Comfortable bed. Shower clean and kept well.Overall very good value for money and close to excellent metro.

    Stayed in January 2017

  • Reviewed: 26 November 2016

    • Couple
    • Standard Twin Room with Free Parking
    • Stayed 3 nights
    • Submitted via mobile

    Lights were too low but they changed them on request. Only one very small shelf in bathrooms, which is a wet room, so nowhere to keep our toiletries dry.

    Large bedroom with nice sitting area. Warm and comfortable. Happy bar and grill just across the road.

    Stayed in November 2016

  • Reviewed: 31 October 2016

    • Leisure trip
    • Group
    • Family Suite with 2-way day time airport transfer
    • Stayed 3 nights
    • Submitted via mobile

    On the first morning during breakfast they suddenly turned off the lights and music while we were still sitting there. Not very guest friendly.

    The family room was spacious and nice with three comfortable beds. Everything was clean, breakfast was ok. Subways are nearby and also a big supermarket and an atm. Very convenient.

    Stayed in October 2016

  • Reviewed: 18 October 2016

    • Business trip
    • Solo traveller
    • Economy Single Room with Free Parking
    • Stayed 1 night
    • Submitted via mobile

    Very close to other buildings.

    The metro stations is very close to the hotel and for 1 euro about you can go everywhere in Sofia.Friendly staff and good breakfast.

    Stayed in September 2016

  • Reviewed: 15 September 2016

    • Business trip
    • Family with young children
    • Standard Family Suite with Free Parking
    • Stayed 1 night

    Heavy cigarette smell in the room. The room is very small. I've ordered a double bed - but got a twin bed - so there was no place for our son to sleep. Only after I insisted that there is no place for a hild to sleep - they agreed to change the room. The child bed was really small - he couldn't sleep there. The room was not clean. The breakfast not good.

    Stayed in August 2016

  • Reviewed: 25 August 2016

    • Leisure trip
    • Couple

    The staff is a nightmare. On 10.08.2016 in 05:00 in the morning, despite the receptionist was warned for our early leaving, the hotel was locked and no receptionist was there, neither emergency exit was left open. We were forced to find some keys and open a back door to leave the hotel. An what if there was a fire??? All the guests would be burnt because there is no exit?

    The location is OK, the rooms are OK.

  • Reviewed: 23 August 2016

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Our car's window was broken in the parking lot of the hotel, so the area is dangerous, and despite the lighting and camera the parking lot is not really monitored by the staff. The breakfast was poor. The coach in the suite is tight and uncomfortable, too small for 2 persons. Although we reserved for 4 persons we received just 3 beds.

    Stayed in August 2016

  • Reviewed: 1 July 2016

    • Leisure trip
    • Family with young children
    • Standard Family Suite with Free Parking
    • Stayed 2 nights
    • Submitted via mobile

    The sofa bed in our room was broken.

    Loved the family suite having a door to area with beds. It was great that they have kids bikes, scooters, etc for our kids to enjoy.

    Stayed in June 2016

  • Reviewed: 29 June 2016

    • Leisure trip
    • Group
    • Standard Family Suite with Free Parking
    • Stayed 1 night

    "Parking" is the city lawn, poor lighting and visibility, grass-overgrown driveway, faces the back of a steel-panelled storage building; small rooms

    Located near subway, close to airport, value for money. The small rooms are functional enough.

    Stayed in June 2016

  • Reviewed: 16 June 2018

    • Leisure trip
    • Group
    • Standard Twin Room with Free Parking
    • Stayed 1 night

    Food

    Friendly staff

    Stayed in May 2018

  • Reviewed: 2 June 2018

    • Leisure trip
    • Couple
    • Standard Double Room with Free Parking
    • Stayed 2 nights
    • Submitted via mobile

    Close to the metro station, free parking, good breakfast, good price

    Stayed in May 2018

  • Reviewed: 30 May 2018

    • Leisure trip
    • Solo traveller
    • Standard Double Room with Free Parking
    • Stayed 1 night
    • Submitted via mobile

    Nice room

    Stayed in May 2018

  • Reviewed: 18 May 2018

    • Business trip
    • Solo traveller
    • Standard Double Room with Free Parking
    • Stayed 2 nights

    air condition does not work. no proper blanket. humudity

    Stayed in May 2018

  • Reviewed: 8 May 2018

    • Leisure trip
    • Family with young children
    • Standard Family Suite with Free Parking
    • Stayed 3 nights

    bathroom

    All was ok except of bathroom

    Stayed in May 2018

  • Reviewed: 5 May 2018

    • Business trip
    • Solo traveller
    • Economy Single Room with Free Parking
    • Stayed 2 nights
    • Submitted via mobile

    The hotel has worn out a bit but with the high level of cleanliness it is acceptable

    Friendly and very helpful staff. Comfortable bed and clean

    Stayed in May 2018

  • Reviewed: 25 April 2018

    • Leisure trip
    • Couple
    • Standard Double Room with Free Parking
    • Stayed 1 night
    • Submitted via mobile

    Shower cold pm,no shelves for soap etc.

    Stayed in April 2018

  • Reviewed: 26 March 2018

    • Business trip
    • Solo traveller
    • Economy Single Room with Free Parking
    • Stayed 1 night

    I missed the breakfast because the cook was 1 hour late(summer time 25.03) and I had to go to the airport.

    Location, cleanness.

    Stayed in March 2018

  • Reviewed: 8 March 2018

    • Leisure trip
    • Couple
    • Standard Twin Room with Free Parking
    • Stayed 1 night

    Close to the airport

    Stayed in March 2018

  • Reviewed: 5 March 2018

    • Leisure trip
    • Couple
    • Standard Twin Room with Free Parking
    • Stayed 1 night
    • Submitted via mobile

    Room not very spacious

    Location, clean room

    Stayed in March 2018

  • Reviewed: 19 February 2018

    • Leisure trip
    • People with friends
    • Standard Double Room with Free Parking
    • Stayed 1 night
    • Submitted via mobile

    Nice

    Everything

    Stayed in February 2018

  • Reviewed: 5 February 2018

    • Business trip
    • Solo traveller
    • Economy Single Room with Free Parking
    • Stayed 2 nights

    Very basic breakfast and also parking lot wasn't always available!

    Good location for business meetings, with quiet rooms and reasonable prices.

    Stayed in January 2018

  • Reviewed: 16 November 2017

    • Business trip
    • Solo traveller
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Poorest breakfast that i ever see.

    Near to the mall. Very quiet area.

    Stayed in November 2017

  • Reviewed: 9 October 2017

    • Leisure trip
    • Solo traveller
    • Economy Single Room with Free Parking
    • Stayed 2 nights

    The staff did NOT demonstrate professional behavior. They were rude.

    Stayed in October 2017

  • Reviewed: 3 October 2017

    • Business trip
    • Solo traveller
    • Economy Single Room with Free Parking
    • Stayed 1 night

    Small hotel but very clean!Staff was friendly and response to all I needed.Close to the airport.

    Stayed in October 2017

  • Reviewed: 2 October 2017

    • Group
    • Standard Twin Room with Free Parking
    • Stayed 1 night
    • Submitted via mobile

    No other amenities in the area nearby.

    Close to the airport and reasonable food in the restaurant

    Stayed in October 2017

  • Reviewed: 26 July 2017

    • Business trip
    • Solo traveller
    • Standard Twin Room with Free Parking
    • Stayed 2 nights

    Parking is small. Wifi could be much better. Elevator is deadly slow.

    Good location. Metro station is near. Room was comfortable and big enough.

    Stayed in July 2017

  • Reviewed: 22 July 2017

    • Leisure trip
    • Family with young children
    • Standard Family Suite with Free Parking
    • Stayed 1 night
    • Submitted via mobile

    Very good location. Close to the airport and not far from the down town. Close to the metro.

    Stayed in July 2017

  • Reviewed: 14 May 2017

    • Business trip
    • Solo traveller
    • Standard Double Room with Free Parking
    • Stayed 1 night
    • Submitted via mobile

    Only one area to get breakfast meant took ages as so many people queing

    Staff were polite and friendly even when being harassed by drunken guests

    Stayed in May 2017

  • Reviewed: 27 April 2017

    • Business trip
    • Solo traveller
    • Family Suite with 2-way day time airport transfer
    • Stayed 1 night
    • Submitted via mobile

    Interior, bathroom paint and tiles coming off, location of property requires maintenance

    staff was friendly

    Stayed in April 2017

  • Reviewed: 9 April 2017

    • Leisure trip
    • Family with young children
    • Standard Family Suite with Free Parking
    • Stayed 1 night
    • Submitted via mobile

    The breakfast is not enough

    Stayed in April 2017

  • Reviewed: 31 March 2017

    • Leisure trip
    • Solo traveller
    • Economy Single Room with Free Parking
    • Stayed 1 night

    Disappointing breakfast. Didn't get my early morning call.

    Pleasant staff & comfy room.

    Stayed in March 2017

  • Reviewed: 7 February 2017

    • Business trip
    • Solo traveller
    • Economy Single Room with Free Parking
    • Stayed 2 nights

    Breakfast, bed

    Friendly, helpfull staff

    Stayed in February 2017

  • Reviewed: 18 January 2017

    • Business trip
    • Solo traveller
    • Economy Single Room with Free Parking
    • Stayed 1 night
    • Submitted via mobile

    Very good location, 10 minutes from the Airport. Reception staff was very friendly.

    Stayed in January 2017

  • Reviewed: 10 January 2017

    • Leisure trip
    • Solo traveller
    • Standard Double Room with Free Parking
    • Stayed 4 nights
    • Submitted via mobile

    Tiny room

    Location

    Stayed in January 2017

  • Reviewed: 7 January 2017

    • Leisure trip
    • Family with young children
    • Standard Family Suite with Free Parking
    • Stayed 2 nights

    Very friendly personnel, the location is at the subway station, that connects it to the city centre.

    Stayed in December 2016

  • Reviewed: 22 December 2016

    • Family with young children
    • Standard Double Room with Free Parking
    • Stayed 1 night
    • Submitted via mobile

    Not enough light in the room

    Stayed in December 2016

  • Reviewed: 21 December 2016

    • Business trip
    • Solo traveller
    • Economy Single Room with Free Parking
    • Stayed 1 night
    • Submitted via mobile

    Difficult to set up the AC

    Beautiful hotel,very quiet place and clean.The airport is close and the hotel is perfect for early flights.

    Stayed in November 2016

  • Reviewed: 15 December 2016

    • Business trip
    • Solo traveller
    • Standard Double Room with Free Parking
    • Stayed 1 night

    The breakfast was average

    Good parking possibility Clean, medium sized room The staff was friendly and helpful

    Stayed in December 2016

  • Reviewed: 7 December 2016

    • Business trip
    • Solo traveller
    • Economy Single Room with Free Parking
    • Stayed 1 night

    waiting time in the restaurant

    room very good, some small extra's, portions in the restaurant rich, friendly staff.

    Stayed in December 2016

  • Reviewed: 6 December 2016

    • Business trip
    • Solo traveller
    • Economy Single Room with Free Parking
    • Stayed 1 night

    Good breakfast,nice and friendly staff. I recommend this hotel.

    Stayed in November 2016

  • Reviewed: 11 October 2016

    • Group
    • Standard Double Room with Free Parking
    • Stayed 1 night

    Everything was great

    Good location near the metro station and the airport

    Stayed in October 2016

  • Reviewed: 27 September 2016

    • Leisure trip
    • Solo traveller
    • Economy Single Room with Free Parking
    • Stayed 1 night
    • Submitted via mobile

    Clean and comfort hotel...very near to the airport.Very friendly staff.

    Stayed in September 2016

  • Reviewed: 26 September 2016

    • Business trip
    • Solo traveller
    • Economy Single Room with Free Parking
    • Stayed 1 night
    • Submitted via mobile

    Nice place to stay! Good location and friendly staff! Deffinetely I will visit again!

    Stayed in September 2016

  • Reviewed: 28 August 2016

    • Business trip
    • Solo traveller
    • Economy Single Room with Free Parking
    • Stayed 2 nights

    water was leaking from shower tube to the entire toilet, no plug for computer and kettle,

    very near metro

    Stayed in August 2016

  • Reviewed: 28 August 2016

    • Leisure trip
    • Family with young children
    • Standard Family Suite with Free Parking
    • Stayed 1 night
    • Submitted via mobile

    Bad matress on the convertible sofa.

    Close to Sofia airport, paying shuttle service anytime.

    Stayed in August 2016

  • Reviewed: 15 August 2016

    • Leisure trip
    • Solo traveller
    • Economy Single Room with Free Parking
    • Stayed 1 night

    Friendly staff made you feel welcome the moment you walked through the door a great place to stay.

    Stayed in August 2016

  • Reviewed: 22 July 2016

    • Leisure trip
    • Family with young children
    • Standard Family Suite with Free Parking
    • Stayed 1 night
    • Submitted via mobile

    Good localisation, close to metro station, which goes to centre. Safe place, nice personel, clean hotel, good breakfast.

    Stayed in July 2016

  • Reviewed: 17 July 2016

    • Leisure trip
    • People with friends
    • Standard Double Room with Free Parking
    • Stayed 1 night
    • Submitted via mobile

    Friendly and helpful staff, allowed us a super early check-in, great value for money

    Stayed in July 2016

  • Reviewed: 27 June 2016

    • Leisure trip
    • Group
    • Standard Family Suite with Free Parking
    • Stayed 1 night

    Shabby area around hotel, parking in grass

    Location by subway station, near airport, and Value for money

    Stayed in May 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 5 May 2016

    • Business trip
    • Solo traveller

    I have absolutely NO major remarks just a couple of minor issues: - there were no power sockets near the desk. - the view was not that good but this is kind of expected because of the buildings in the neighborhood :)

    The hotel has a great location if you are looking for a place in Mladost. There are two underground station on a walking distance. The room and the bathroom were very clean and tidy. The bed was comfortable. The stuff is very nice and friendly. Breakfast is included.

  • Reviewed: 6 February 2016

    • Business trip
    • Group

    I think that the breakfast could have been a little more tasty. The butter was old...couldn't eat it.

    The beds where comfy and the hotel is very clean. Also it has it's own parking lot, small but efficient.

  • Reviewed: 3 February 2016

    • Leisure trip
    • Family with young children

    Great hotel, with spacious rooms. Underfloor heating in the bathroom, great air conditioning for a pleasant night in winter Really great value for money

  • Reviewed: 16 January 2016

    • Business trip
    • Couple

    Not very pleasent wiev from the room window!

    The position of the hotel is excelent! Very easy to find! Nice and clean room! Very nice breakfast! Friendly staff! Good value for the money!

  • Reviewed: 1 November 2015

    • Family with young children

    Breakfast is a proscribed time and you must select your breakfast the evening before

    The hotel is excellent. The rooms are very spacious, we have two double beds and a single in a suite over two floors

  • Reviewed: 12 September 2015

    • Business trip
    • Family with older children

    Kink Size Bed for Overused, Cleaning of the Room was not everyday the same, Location from the city is by taxi or tram which is driving 15 minutes, hotel needs renovation especially exterior, difficult to find the location even for the taxi drivers.

    Breakfast ok, Coffee in the room, Bar at Night, Smoking Area, Friendly Staff, Wi Fi, Close to teh airport

  • Reviewed: 25 February 2015

    • Business trip
    • Solo traveller

    The economy room's size was misrepresented online. There was no internet in the room. The room was way overpriced for its size.

    Very nice and friendly staff!

  • Reviewed: 22 February 2015

    • Business trip
    • Solo traveller

    Room was very dirty, wifi and cable internet did not work and staff tried to charge even though payment had already been taken. Simple things, but would mean I will never stay again.

  • Reviewed: 5 January 2015

    • Leisure trip
    • Couple

    The heating system did not work and it was -15 outside. The hotel provided heating fans which was of course not confortable during the night. No ventilation.

    Room size and interior Breakfast CLose to the airport

  • Reviewed: 22 May 2016

    • Business trip
    • Solo traveller

    Room decoration seems old

    Staff was friendly

  • Reviewed: 19 May 2016

    • Leisure trip
    • Couple

    Very difficult to find. Please send a map with the booking!

    Easy to get to airport from hotel

  • Reviewed: 26 April 2016

    • Leisure trip
    • Family with young children

    Appartments are more value than money.

  • Reviewed: 3 April 2016

    • Business trip
    • Solo traveller

    Nothing.

    Perfect hotel!

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