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Reviews of Elegant Lux Hotel 3 stars

3 Polezhan St., 2770 Bansko, Bulgaria

#53 of 90 hotels in Bansko

Guests' Choice

Review score

Based on 214 hotel reviews

7.8

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.8

  • Location

    8.2

  • Facilities

    7.5

  • Staff

    8.3

  • Value for money

    7.8

  • Free WiFi

    7.3

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Showing 1 - 68

  • Reviewed: 21 August 2018

    9.2
    We stayed at the hotel for 5 nights with our 6 kids aged...
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 5 nights
    • Submitted via mobile

    The road to the hotel is not tarred. We came over in the summer and there was no rain but had there to be rain it would have been very muddy.

    We stayed at the hotel for 5 nights with our 6 kids aged 2-16. The staff was very friendly and helpful. Usually there was a staff member that spoke English. The pool was a little small and has no shallow end for our 5 year old. But the older ones had a great time! The rooms were spacious and clean. Wifi was excellent. We definitely got our value for our money.

    Stayed in August 2018

  • Reviewed: 3 July 2018

    6.7
    Far from expectations
    • Leisure trip
    • Group
    • Studio (2 Adults)
    • Stayed 1 night

    Pay attention to the children policy. The hotel will charge you for the children older than 6 years with 60%-80% from the room rate/child, even if you don't request an additional bed for them. Breakfast is bad quality. We have ordered dinner, but was bad cooked. We would not choose again this hotel.

    SPA facilities, included in the room rate, but the pool is small.

    Stayed in June 2018

  • Reviewed: 26 June 2018

    5.4
    Typical Bansko - Expensive kitsch all around
    • Business trip
    • Couple
    • One-Bedroom Apartment with Balcony (2 Adults)
    • Stayed 2 nights

    Typical Bansko hotel - VERY kitsch and pretentious interior, while the hotel itself is surrounded by mud. High prices in the restaurant. Strange mentality of the locals, they seem to consider (with some reason) the tourists great fools for paying them such money.

    The only good thing was the price per night, a small apartment easily fitting several people was just 30e/night.

    Stayed in June 2018

  • Reviewed: 4 April 2018

    6.7
    Fine for short stay
    • Leisure trip
    • Couple
    • Studio (2 Adults)
    • Stayed 1 night
    • Submitted via mobile

    The breakfast has been too basic. The 🛏 was not very comfortable and the water in the sink was not going through smoothly

    The service to the gondola was a bonus.

    Stayed in April 2018

  • Reviewed: 12 February 2018

    5.0
    didnt deserve the money paid. location and conditions under expectations.
    • Leisure trip
    • Couple
    • One-Bedroom Apartment with Balcony (2 Adults)
    • Stayed 3 nights

    bed is not comfortable, very though, food not great, they should put some salads at least. low quality for foods. it is nothing included as drinks in dinner, even water they dont provide for the rates paid. spa area looks ok, but it has smell and not clean, looks old. for 3-4* is not deserving. it looks more like 2 stars, except lobby.

    staff is ok, also the shuttle bus for gondola. just the fact that they have this service, because the shuttle is almost broken, doors dont close well. we chose this hotel for location, nearby Ski gondola was written when we make criteria, but is wrong, it is little bit far. we expected to be nearby Kempinski, that area. the room was actually small apartment, with kitchen, we expected just for one room. the lobby was nice looking.

    Stayed in February 2018

  • Reviewed: 8 February 2018

    6.7
    Excellent location, right next to the main street and not...
    • Leisure trip
    • Group
    • Two-Bedroom Apartment with Balcony (4 Adults)
    • Stayed 4 nights

    We did not receive the apartment we ordered. There were no 2 bathrooms, no dining table and no microwave. We had to ask for a kettle. Cleaning services are very poor. We were 4 nights, in the first 2 days they the cleaning lady appeared after 3:00 PM so she only changed towels and collected garbage, and on the third day she did not come at all. The dinner was terrible. Go to eat out. There are many good and cheap restaurants in Bansko. The pool is small, dry sauna is not hot enough. We did not get 2 hours late check-out even though we were a Genius members and asked for it in advance. The apartment is not suitable for two couples because one room has two small single beds on the 2 sides of the door, so you cannot put them together

    Excellent location, right next to the main street and not far from the gondola. Breakfast was ok. Good Wi-Fi There is a ski room and rental ski equipment for a cheaper price than near the gondola. Shuttle service to the gondola at morning and afternoon. Despite all the disadvantages I wrote, it still good value for money

    Stayed in February 2018

  • Reviewed: 8 February 2018

    7.5
    Average stay
    • Leisure trip
    • People with friends
    • One-Bedroom Apartment with Balcony (2 Adults)
    • Stayed 4 nights
    • Submitted via mobile

    Poor breakfast, the pool is small, dry sauna is not even hot, wet sauna has a bad smell in the air. No asphalt in front on the hotel, a bit muddy.

    Big room, nice view, the room was clean and very warm, staff was helpful

    Stayed in February 2018

  • Reviewed: 7 January 2018

    5.8
    Not that bad but not coming back
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 4 nights
    • Submitted via mobile

    The breakfast was preatty bad. The bathroom from my room was poorly cleaned. I found personal stuff from the previous tourists. The sink's draining was blocked. I am preatty sure the toilet wasn't that clean but I always bring some cleaning solution with me for this situation expecialy my little dauther was around. The pool is small with only 1m deep water. The water was warm but seemed to be dirty. The sauna was working half capicity. I had to make special request for towels at the pool. This is a medium hotel with fancy name and good pictures on this site. If they could improve the cleaning and invest a little bit more in food quality and diversity maybe it can be called a 3 star hotel. The restaurant inside has 2 stars specified on the door.

    Good wi-fi. The reception and lobby staff was ok. The rooms were warm. I didn't feel cold in fact I had to switch off the heat during the night.

    Stayed in January 2018

  • Reviewed: 31 December 2017

    3.8
    Young couple Goong for skiing.
    • Leisure trip
    • Couple
    • One-Bedroom Apartment with Balcony (2 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    Very dirty rooms. The housekeeping passes every day but they do only the bed. The towels change every 3 days. So for 3 days you have to clean up yourself with dirty towels. The price was too high ... due to years holiday.

    The only thing that we liked was the jaccuzi and spa facilities....

    Stayed in December 2017

  • Reviewed: 19 September 2017

    9.6
    Nice place to chill out on the mountains!
    • Leisure trip
    • Couple
    • Studio (2 Adults)
    • Stayed 1 night
    • Submitted via mobile

    Good location, spa was very useful, room looked nice and comfortable. We had two single beds put together, what doesn't help as we were a couple. But despite that, everything was great. Breakfast was enough and as it was low season we weren't expecting something too fancy. Totally recommend it!

    Stayed in September 2017

  • Reviewed: 27 February 2017

    7.1
    Great bargain for snowsporters, just don't eat here!
    • Leisure trip
    • Couple
    • Studio (2 Adults)
    • Stayed 5 nights
    • Submitted via mobile

    The dinner was terrible, it's like a tiny buffet and the food was all stone cold - don't go half board, it's not worth it! Eating out in Bansko is insanely cheap and there's great food - do that instead. Spa was okay but staff didn't seem to care about the screaming children in there, repeatedly jumping in the pool and constantly shouting. Not very relaxing, especially after a long day on the mountain. If staff were more proactive in the spa it had the potential to be lovely! Paid for a double room and got two single beds pushed together. Didn't bother us at all, but might bother others.

    Overall this place is a bargain considering how close it is to the lift. We will definitely be coming back next season. It has a ski room for all your gear, and you can hire skis direct from the hotel at a very reasonable price. The bar is also good value. There is good housekeeping.

    Stayed in February 2017

  • Reviewed: 29 January 2017

    5.0
    Try somewhere else
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment with Balcony (6 Adults)
    • Stayed 7 nights

    Noisy, poorly equipped and tatty equipment. Seemed to me that the 'facilities' were just there as a box ticking exercise and then forgotten about. Our fully equipped kitchen had one mug, a broken kettle and random other glasses and plates/dishes. The restaurant food was very poor quality and breakfast only started at 8 which is no good if you want to be up and skiing early. The breakfast times should have been made clear before booking as we wouldn't have booked if we had known that. We ended up making our own breakfast in the room even though we were half board. Dinner started at 1930 and was a bit too late for our kids. It was also awful quality and the terrible smells permeated through the hotel. We ended up eating out most nights. The SPA was dated and tired. You need to give notice to use it and almost everything is broken and tatty. The SPA smells mouldy too. The room was noisy with noise from outside, the corridor and the rooms above with people slamming doors and partying. Overall, it wasn't worth the price and I would recommend this place or return myself.

    Staff were friendly and wanted to help but didn't really have a clue how to run a hotel. Cleaner popped in sporadically and didn't steal all our kids pocket money which was nice. She left some for them to spend themselves! (NB - We have no proof it was the cleaner or a member of hotel staff but on the last day we noticed that money was missing from several locations in the apartment including a purse that was clearly a childs purse in a drawer next to a childs bed with toys. We didn't mention it to staff as we were leaving the next day)

    Stayed in January 2017

  • Reviewed: 23 January 2017

    6.7
    Friendly staff
    • Leisure trip
    • People with friends
    • Studio (2 Adults)
    • Stayed 4 nights
    • Submitted via mobile

    Food was horrible. We had a room at the last floor right next to the roof, so half of the room was practically unusable. I've seen other rooms and they were ok. Access to the property is via unpaved road and unpaved parking lot

    Friendly staff

    Stayed in January 2017

  • Reviewed: 9 January 2017

    7.1
    Stuff was very professional
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment with Balcony (4 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    All inclusive that doesn't include water or juice can not be All Inclusive in my oppinion. Not everybody drinks rakija and wine.

    Stuff was very professional

    Stayed in January 2017

  • Reviewed: 26 December 2016

    6.7
    Not that elegant ....
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment with Balcony (6 Adults)
    • Stayed 5 nights

    The breakfast and dinner wasn't quite good. Not too many options to choose from and you have to be there first to find something to eat. The beds (actually mattresses) weren't quite right and didn't have my usually sleep.

    The staff was very kind but unfortunately they don't know english or french .... Free access to the spa was awesome after one day of skiing.

    Stayed in December 2016

  • Reviewed: 7 November 2016

    6.3
    OK, but will not visit again
    • With a pet
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment with Balcony (2 Adults)
    • Stayed 2 nights

    Cold rooms. So so food in the restaurant. Cold water in the pool.

    The personnel made some efforts to help, though they (personnel) lacked of experience.

    Stayed in November 2016

  • Reviewed: 28 September 2018

    9.6
    lovely hotel,unfortunatley the pool wasn't workimg
    • Leisure trip
    • Group
    • One-Bedroom Apartment with Balcony (2 Adults)
    • Stayed 1 night

    lovely hotel,unfortunatley the pool wasn't workimg

    Stayed in September 2018

  • Reviewed: 29 August 2018

    10
    Fantastic stay at the hotel
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment with Balcony (3 Adults)
    • Stayed 1 night
    • Submitted via mobile

    Excellent experience

    Stayed in August 2018

  • Reviewed: 27 August 2018

    5.8
    The reception desk stuff the first day
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment with Balcony (4 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    The reception stuff the second day

    The reception desk stuff the first day

    Stayed in August 2018

  • Reviewed: 17 July 2018

    5.8
    The rooms are big
    • Leisure trip
    • People with friends
    • Studio (2 Adults)
    • Stayed 1 night
    • Submitted via mobile

    The spa was not good. The pool is extremely cold.

    The rooms are big

    Stayed in July 2018

  • Reviewed: 16 July 2018

    7.1
    Not many guests in the summer
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment with Balcony (3 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    Bathrooms design, common in Bulgaria

    Not many guests in the summer

    Stayed in July 2018

  • Reviewed: 21 June 2018

    10
    It s ok for this price
    • Leisure trip
    • Couple
    • Studio (2 Adults)
    • Stayed 1 night
    • Submitted via mobile

    It is ok for me

    Stayed in June 2018

  • Reviewed: 15 May 2018

    10
    Simply everything, amazing baroque aristocratic interior and...
    • Couple
    • Studio (2 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    Simply everything, amazing baroque aristocratic interior and great food❤

    Stayed in May 2018

  • Reviewed: 2 April 2018

    10
    Everything
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment with Balcony (6 Adults)
    • Stayed 7 nights
    • Submitted via mobile

    Everything

    Stayed in March 2018

  • Reviewed: 4 March 2018

    10
    Great vallue
    • Leisure trip
    • People with friends
    • Studio (2 Adults)
    • Stayed 5 nights
    • Submitted via mobile

    Everything was great.

    Near the ski lift, transport from the hotel to ski lift, very nice stuff, good breakfast, clean room, good spa.

    Stayed in March 2018

  • Reviewed: 11 February 2018

    8.8
    Staff were really helpful and friendly
    • Leisure trip
    • Group
    • One-Bedroom Apartment with Balcony (2 Adults)
    • Stayed 4 nights

    Staff were really helpful and friendly

    Stayed in February 2018

  • Reviewed: 4 February 2018

    8.3
    Big room, excellent gondola transfer service, nice servicing...
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment with Balcony (3 Adults)
    • Stayed 7 nights
    • Submitted via mobile

    Little variation for breakfast/dinner, pool too shallow

    Big room, excellent gondola transfer service, nice servicing, excellent value for money

    Stayed in February 2018

  • Reviewed: 4 December 2017

    10
    Comfortable and cheap
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment with Balcony (4 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    The apartment was big with 2 bathrooms. Good location, near the telecabin, supermerket and restaurants.

    Stayed in December 2017

  • Reviewed: 11 September 2017

    9.2
    TV content, silent environment, professional employees
    • Leisure trip
    • Family with young children
    • Studio (2 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    Working time of SPA center (opening at 12.00)

    TV content, silent environment, professional employees

    Stayed in September 2017

  • Reviewed: 21 August 2017

    8.8
    Pleasant stay
    • Leisure trip
    • Couple
    • Studio (2 Adults)
    • Stayed 1 night
    • Submitted via mobile

    Orange juice from the breakfast

    Breakfast (overall), sauna, friendly staff, interesting decorations

    Stayed in July 2017

  • Reviewed: 18 August 2017

    9.2
    very satisfied
    • Leisure trip
    • Couple
    • Studio (2 Adults)
    • Stayed 4 nights

    They offered an apartment instead of a studio.

    Stayed in August 2017

  • Reviewed: 25 July 2017

    9.2
    our stay was very good & we would come back
    • Leisure trip
    • Family with young children
    • Family Apartment (4 Adults)
    • Stayed 2 nights

    the swimming pool was to warm, and could to be freshened up

    The room we had was excellent, even a dishwasher. the view of the mountains were great

    Stayed in July 2017

  • Reviewed: 23 March 2017

    8.3
    Great short stay for a ski trip
    • Leisure trip
    • Solo traveller
    • Studio (2 Adults)
    • Stayed 5 nights

    Blankets were a little thin in the room

    Really good value for money - a short walk to to the slopes

    Stayed in March 2017

  • Reviewed: 6 March 2017

    7.5
    Friendly staff, close to the slopes
    • Leisure trip
    • Group
    • Studio (2 Adults)
    • Stayed 4 nights

    Food, best not to go half board

    Friendly staff, close to the slopes

    Stayed in March 2017

  • Reviewed: 19 February 2017

    7.5
    The food lets this hotel down
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 7 nights

    The food really wasn't up to much - lack of variety, luke warm buffet and generally unappetising

    The room sizes and layout of apartment were great

    Stayed in February 2017

  • Reviewed: 14 February 2017

    7.1
    Good location, let down by meals...
    • Leisure trip
    • Family with young children
    • Studio (2 Adults)
    • Stayed 4 nights
    • Submitted via mobile

    Food was very poor and always lukewarm.

    Very friendly staff, made extra effort with my young daughter.

    Stayed in February 2017

  • Reviewed: 24 January 2017

    9.6
    one of the best places in Bansko for ski holiday and good value for money
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment with Balcony (2 Adults)
    • Stayed 10 nights

    pool area

    Very friendly staff taking good care for guests. Good quality food. Comfortable Family Apartments.

    Stayed in January 2017

  • Reviewed: 15 January 2017

    9.2
    Good choice for vacation.
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment with Balcony (2 Adults)
    • Stayed 5 nights
    • Submitted via mobile

    Wireless in room was so poor.

    Location is what we liked the most. Staff was so kind, always able to meet our requirements.

    Stayed in January 2017

  • Reviewed: 12 January 2017

    5.4
    More choice at breakfast
    • Leisure trip
    • Group
    • Studio (2 Adults)
    • Stayed 8 nights
    • Submitted via mobile

    Cleaning of room

    More choice at breakfast

    Stayed in January 2017

  • Reviewed: 20 December 2016

    6.3
    Lovely place with friendly and helpful staff
    • With a pet
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment with Balcony (6 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    Few impractical bits regarding bathroom doors + not a good value at all for a buffet dinner.

    The pet friendly attitude. The staff friendliness.

    Stayed in December 2016

  • Reviewed: 19 December 2016

    10
    Thank you very much!
    • Leisure trip
    • Couple
    • One-Bedroom Apartment with Balcony (2 Adults)
    • Stayed 3 nights

    Food was so so. Thanks.

    Service was excellent , they bend backwards to satisfy the needs of the client. Well done!

    Stayed in December 2016

  • Reviewed: 7 December 2016

    2.5
    They cheeted on me. They charge me twice, cash and by mastercard. I paid the double price.
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment with Balcony (3 Adults)
    • Stayed 2 nights

    They charge me twice, cash and by mastercard. I paid the double price.

    Nothing.

    Stayed in December 2016

  • Reviewed: 27 November 2016

    10
    Nice place
    • Leisure trip
    • Couple
    • Studio (2 Adults)
    • Stayed 1 night

    Nice place

    Stayed in November 2016

  • Reviewed: 27 November 2016

    6.3
    One night, okay. Vacation.. not really.
    • Business trip
    • Solo traveller
    • Studio (2 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    Dusty enviroment, poor breakfast, cold corridors, unpaved road.

    Location

    Stayed in November 2016

  • Reviewed: 1 November 2016

    7.5
    nice breakfast,comfortable room,nice location near evrything.
    • Leisure trip
    • Couple
    • Studio (2 Adults)
    • Stayed 3 nights

    Room service they did not clean the room at all in four days

    nice breakfast,comfortable room,nice location near evrything.

    Stayed in October 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 3 May 2016

    6.3
    Nice and polite personal.
    • Leisure trip
    • Family with young children

    They don't clean the room. I've been staying there for 3 nights and they did not do anything in the room during that period (throw garbage, change towels etc)

    Nice and polite personal.

  • Reviewed: 30 March 2016

    3.3
    Heating was switched off and the temperature in our...
    • Leisure trip
    • Group

    Heating was switched off and the temperature in our apartment was freezing. The breakfast was really miserable. Deffinitely not recomending staying here!!!

  • Reviewed: 8 December 2015

    10
    Friendly staff speaking greek and english.
    • Leisure trip
    • Family with young children

    Indoor pool not as warm as expected (around 29oC-30oC not 36oC) but still ok to swim. εσωτερικη πισινα οχι οσο ζεστη περιγραφεται αλλα κολυμπασ σχετικα ανετα (περιπου 29oC-30oC οχι 36oC)

    Friendly staff speaking greek and english.good breakfast. Large rooms with basic kitchen. Would stay again. φιλικο προσωπικο που μιλαει ελληνικα και αγγλικα.καλο πρωινο.μεγαλα δωματια με κουζινακι. θα ξαναπαμε.

  • Reviewed: 3 September 2015

    9.2
    The best best thing about the hotel is the staff - they...
    • Leisure trip
    • Family with older children

    The area in front of the hotel, which probably should be a street and parking lot, needs more attention, but I guess this is a municipal issue, not the hotel responsibility.

    The best best thing about the hotel is the staff - they really make you feel welcome and at home. All your wishes are taken into consideration and fulfilled, from breakfast to spa hours and more.

  • Reviewed: 31 August 2015

    4.6
    The staff was very polite.
    • Leisure trip
    • Family with young children

    The apartment had termites, you could hear noise coming from the wooden furniture all the time. The pillows were smelling like sweat. The water in the pool was freezing making it unusable. The Turkish bath smelled strange, the spa never reached the desired temperature. The children's playroom was closed. The dinner was OK, but the drinks including the water were not included in the menu and were charged extra.

    The staff was very polite.

  • Reviewed: 26 May 2015

    7.1
    staff - very customer oriented;
    • Leisure trip
    • Group

    the bed - mattress was climbed down room furnishing was not my style - probably appropriate for people active in the 70ies- 80ies could assume that SPA center will be small if hotel is even one third booked steam bath didn't function swimming pool was too cold no heating - became too cold in the night

    staff - very customer oriented; the view from the room free upgrade to higher category room we got no other people - absolutely calm pet friendliness

  • Reviewed: 4 May 2015

    10
    The pool water was 44 C with mineral water and 34 C with...
    • Leisure trip
    • Family with young children

    The pool water was 44 C with mineral water and 34 C with regular water, Jacuzzi was great also . Great hospitality from the staff they go 110%, very flexible for breakfast and good food.

  • Reviewed: 5 March 2015

    10
    The staff at the hotel and the quality of the service they...
    • Leisure trip
    • Group

    The staff at the hotel and the quality of the service they provide is amazing! its like staying at a family house - always polite, always ready to serve, always listen and always provide the best service all around!

  • Reviewed: 5 March 2015

    7.5
    Apartments are big, bathrooms are clean and well equipped,...
    • Leisure trip
    • Family with older children

    Part of the receptionists are very friendly, but some are very unhelpful and unfriendly

    Apartments are big, bathrooms are clean and well equipped, kitchen is ok

  • Reviewed: 24 February 2015

    6.7
    The location!
    • Leisure trip
    • Group

    Wifi was very slow and sometimes unavailable in our room. We've asked a reception employee to help us make a dinner table reservation and he told us to pay 1€ for the domestic call he made for us..!

    The location! It is close to the main road and the Gondola lift.

  • Reviewed: 22 February 2015

    8.8
    Spacious accommodation, friendly staff, pool, hot tub.
    • Leisure trip
    • Family with young children

    Didn't have a dining table in our appartment.

    Spacious accommodation, friendly staff, pool, hot tub. Great value for money, not 5* but perfect for a ski break with family and friends.

  • Reviewed: 16 February 2015

    5.8
    -The price was the best thing about this deal
    • Leisure trip
    • Group

    Had a few unplesant surprises: - they didn't said anything about the dog fee until we wanted to pay on our fourth day - the hot water was mostly "warmish" in the firs day our stay, after we anounced the problem the kicked in a boiler from our room - and as a pleasent surprise, in the morning that we left I found my snowboard pretty damaged and was told that "they were sorry"

    -The price was the best thing about this deal - The location is an advantage, a 7 minutes walk away from the gondola station

  • Reviewed: 3 May 2016

    6.3
    small pool and poor breakfast, the room was ok and personal...
    • Leisure trip
    • Couple

    small pool , not goid spa

    small pool and poor breakfast, the room was ok and personal was kind

  • Reviewed: 17 January 2016

    6.7
    Nice place
    • Leisure trip
    • Family with young children

    Atrocious kitchen

    Nice place

  • Reviewed: 10 January 2016

    7.5
    Kind stuff
    • Leisure trip
    • Family with young children

    poor internet

    Kind stuff

  • Reviewed: 31 December 2015

    7.9
    Location close to Gondola - the main ski lift of Bansko
    • Leisure trip
    • Couple

    Food could be better, WiFi not good in the ends of the hotel corridors

    Location close to Gondola - the main ski lift of Bansko

  • Reviewed: 15 October 2015

    7.5
    Ljubeznosta na personalot e odlicna.
    • Leisure trip
    • Couple

    Vodata vo bazenot bese ladna, turskoto kupatilo ne rabotese.

    Ljubeznosta na personalot e odlicna.

  • Reviewed: 15 September 2015

    8.8
    Went at a very quiet time of the year early September, nice...
    • Business trip
    • Solo traveller

    Went at a very quiet time of the year early September, nice hotel for the money a proper piece of Bulgaria

  • Reviewed: 15 August 2015

    9.2
    Mini bar je potreban u sobama
    • Leisure trip
    • Family with older children

    Mini bar je potreban u sobama

  • Reviewed: 21 March 2015

    5.0
    very poor food and breakfast
    • Leisure trip
    • Couple

    very poor food and breakfast

  • Reviewed: 8 March 2015

    8.3
    Helpful staff.
    • Leisure trip
    • Family with older children

    The spa isn't in a good maintenance.

    Helpful staff. Good transfer to the gondola.

  • Reviewed: 22 February 2015

    10
    The staff were very helpful and friendly and couldn't do...
    • Leisure trip
    • Family with young children

    The lift is very slow so need to use the stairs most of the time.

    The staff were very helpful and friendly and couldn't do enough for you.

  • Reviewed: 20 January 2015

    9.6
    + good breakfast
    • Leisure trip
    • Family with older children

    - room a bit colder - entrance in the hotel

    + good breakfast + pool with natural mineral water (41C)..

There are also 25 reviews without text. These impact the overall review score.

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