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Reviews of Hotel Elena 3 stars

ul. Sveti Nikola 24, Arbanasi, 5000 Arbanasi, Bulgaria

#10 of 31 hotels in Arbanasi

Guests' Choice

Review score

Based on 127 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    7.6

  • Location

    8.7

  • Facilities

    7.4

  • Staff

    8.5

  • Value for money

    8

  • Free WiFi

    8

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Showing 1 - 20

  • Reviewed: 9 September 2018

    3.8
    The location
    • Leisure trip
    • People with friends
    • Double or Twin Room - Attic
    • Stayed 1 night
    • Submitted via mobile

    The bathroom was not cleaned. The shower was broken. There was this horrible smell in the room coming from the drains/sewage. There was no balcony and enough light in the room. The carpet was dirty. The WiFi was not available on the second floor. The owner was so pushy that we pay immediately. She had unfriendly attitude.

    The location

    Stayed in September 2018

  • Reviewed: 8 September 2018

    9.6
    Very nice people, pretty bad English :-) but very polite - 2...
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 1 night

    I would like to drink here a local draft beer, but bottled Kamenitza was also a good option.

    Very nice people, pretty bad English :-) but very polite - 2 hands and many gestures solves almost every problem. The food was fresh and tasty and the kitchen very clean. I will return for sure, even for just another portion of local donuts.

    Stayed in September 2018

  • Reviewed: 17 June 2018

    7.5
    Could be way better with just a little more care
    • Leisure trip
    • Family with young children
    • Studio (2 Adults + 2 Children)
    • Stayed 1 night
    • Submitted via mobile

    Cleaning need more care. Too pity the place have a great potential, but lacking a good scrub ruins it. Dirty glasses, old spider nets, dust under beds, broken plug , TV's remote unfunctional as lack of batteries...

    Friendly helpful staff

    Stayed in June 2018

  • Reviewed: 31 May 2018

    10
    Good value for the price
    • Leisure trip
    • People with friends
    • Double or Twin Room - Attic
    • Stayed 1 night
    • Submitted via mobile

    It was too warm in the room and at night i opened the very little upper window and a mosquito came in.

    Oh, very nice location, very nice staff, clean and quiet.

    Stayed in May 2018

  • Reviewed: 2 October 2017

    9.6
    Definitely recommend!
    • Leisure trip
    • Group
    • Double or Twin Room - Attic
    • Stayed 2 nights

    No bathtub or shower curtain

    Very polite & helpful staff. Could pay with credit card, a big plus compared to other places around. The receptionist was very friendly and spoke english very well, also a big advantage in the area. Delicious breakfast

    Stayed in October 2017

  • Reviewed: 21 August 2017

    8.8
    Nice weekend
    • Leisure trip
    • People with friends
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    The location has a nice view , the breakfast was good and the staff was great( they let us stay for an extra 2 hours after ckeckout because we had some problems) .

    Stayed in August 2017

  • Reviewed: 16 July 2017

    9.2
    Super quiet hotel and great italian restaurant
    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    WiFi is medium speed even when only a few users are connected, but it works anyway

    Quiet hotel. Sound isolation of windows is very good for sleeping. The staff are very kind, especially Mariela, she is very kind and professional , and speaks good english. They have an italian restaurant in the hotel and its quality is also high: the best spaguetti bolognese I have ever tried...

    Stayed in July 2017

  • Reviewed: 20 May 2017

    10
    Perfect place to stay when visiting Veliko Tarnovo.
    • Leisure trip
    • Family with young children
    • Double or Twin Room - Attic
    • Stayed 2 nights
    • Submitted via mobile

    I can't think of anything.

    Hotel Elena is one of those small hotels that are easily considered as a family operated hotel. The staff is extremely helpful and accommodating. It's not a luxury place but it's at great location, small, clean and organized, and quiet. It's the perfect place to stay for a bigger family.

    Stayed in April 2017

  • Reviewed: 1 November 2016

    3.3
    Worst experience ever!!!
    • Leisure trip
    • Group
    • Double or Twin Room - Attic
    • Stayed 2 nights

    These people are basically thieves. We forgot a tablet in the room, realized this when we were very far, called back and they claimed they never found any tablet!!! Conditions are terrible, at least in the rooms upstairs, in which there is a very small window, there is no shower cabin and if you take a shower you will do this in the whole bathroom! Heating is missing, but there is an AC, which is old and smelly! the carpets are dirty, there is rust and dust everywhere. So, stay away from the rooms upstairs! And stay away from this hotel, where nobody speaks English...

    Nothing to like

    Stayed in October 2016

  • Reviewed: 24 July 2018

    6.7
    One star instead of three
    • Leisure trip
    • Couple
    • Double or Twin Room - Attic
    • Stayed 2 nights
    • Submitted via mobile

    Old building, bathroom getting soaked, no elevator, building site across the street

    Price, good Air conditioning

    Stayed in July 2018

  • Reviewed: 11 July 2018

    8.3
    Great location, quiet, clean.
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    None

    Great location, quiet, clean.

    Stayed in June 2018

  • Reviewed: 4 June 2018

    7.9
    Good location and great value for money
    • Leisure trip
    • Couple
    • Double or Twin Room - Attic
    • Stayed 3 nights
    • Submitted via mobile

    Modest facilitates in our attic room.

    Good location and great value for money

    Stayed in June 2018

  • Reviewed: 26 September 2017

    10
    Just love the place and the people
    • Leisure trip
    • Couple
    • Double or Twin Room - Attic
    • Stayed 11 nights
    • Submitted via mobile

    Everything

    Just love the place and the people

    Stayed in September 2017

  • Reviewed: 13 September 2017

    7.5
    The view
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The view

    Stayed in September 2017

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 22 March 2016

    4.2
    When we first discovered Elena hotel, a few years ago, it...
    • Leisure trip
    • Couple

    The worst thing of all was the smell in the room, a heavy smell of cigarette smoke, even though the room was officially non-smoking room and even though we specifically asked for a nonsmoking room when we made the reservation. The carpet in the room was incredibly dirty and smelly as well.

    When we first discovered Elena hotel, a few years ago, it was very nice, cosy, very good value for money. Together with friends, we spent many weekends in Elena hotel and had a great time. Not anymore the case - the hotel is now dirty, poorly maintained, the bed sheets are of very poor quality, something like plastic. The two ladies at the reception are nice and helpful, but unfortunately their kindness cannot compensate for the overall atmosphere of the place.

  • Reviewed: 19 April 2015

    7.9
    1. location - on the front of the hill overlooking Veliko...
    • Leisure trip
    • Family with young children

    - no shower bath; - no refrigerator in the room; - cheap finishing materials (carpet, ceramic tiles)

    1. location - on the front of the hill overlooking Veliko Tarnovo; 2. small family hotel - you can feel very cosy in such a place; 3. the courtyard - grass and flowers, a nice place for our child to play.

  • Reviewed: 10 May 2016

    10
    The view of Veliko from the room, clean room and a big bed...
    • Leisure trip
    • Couple

    The view of Veliko from the room, clean room and a big bed for 2 persons.

  • Reviewed: 2 June 2015

    7.9
    the view is very nice and the staff very kind, good value...
    • Leisure trip
    • Couple

    the view is very nice and the staff very kind, good value for money

  • Reviewed: 14 April 2015

    3.8
    nothing
    • Leisure trip
    • Family with older children

    the bathroom was dirty with traces of mold and water leakage remains on the floor.aer conditioning was not working properly.poor cleaning.

    nothing

  • Reviewed: 6 January 2015

    7.9
    Location and staff.
    • Leisure trip
    • Group

    Bathroom.

    Location and staff.

There are also 9 reviews without text. These impact the overall review score.

Showing 1 - 20

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