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Reviews of Evelina Palace Hotel 4 stars

Ikonom Chuchulain, 34, 2770 Bansko, Bulgaria

#72 of 93 hotels in Bansko

Guests' Choice

Review score

Based on 150 hotel reviews

7.3

Score breakdown

  • Cleanliness

    7.4

  • Comfort

    7.1

  • Location

    7.4

  • Facilities

    6.9

  • Staff

    7.5

  • Value for money

    7.3

  • Free WiFi

    7

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Showing 1 - 57

  • Reviewed: 19 March 2018

    9.6
    I recommend this hotel
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 2 nights

    Spa centar is good, but small choise. There is only pool, sauna and fitness center.

    The food is excelent. (Dessert (Eclairs) are very delicious). Friendly staff.Good location. Good pool area and good game room.Free transportation to the gondola.

    Stayed in February 2018

  • Reviewed: 6 March 2018

    3.8
    Very good price for half-board, but I will not recommend it
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with Balcony
    • Stayed 2 nights

    - The room was cold and lighting very poor. - Not enough electric plugs - The sauna is very small -Bar closes very early -Breakfast with limited diversity -Reception staff not very helpful

    - Restaurant food of decent quality but not exceptional - Pool rather big

    Stayed in March 2018

  • Reviewed: 17 February 2018

    4.6
    Who gave 4 stars for this hotel?
    • Leisure trip
    • Family with young children
    • Double Room with Extra Bed
    • Stayed 5 nights

    Very little sauna and....nothing else (no jacuzzi, no turkish-sauna). In the swimming-pool area no hair-dryers. Even no simple hangers to hang towels. Size of the rooms ok for 2 people. But additional bed for our child not for use. In the bathroom curtain instead of shower cabin. Very old tv screen with very bad quality of sound. And all tv programs in Bulgarian only! Nothing in English, German etc. In a 4 stars hotel in a resort with ambitions to attract foreigners! Food ok but not for 4 stars hotel. Only 1 kind of bread in the morning. No rolls, no dark bread. Awful coffee and something very sweet similar a bit to orange juice.

    very big swimming-pool

    Stayed in February 2018

  • Reviewed: 29 January 2018

    3.8
    Staff are slow and unbothered, no internet in the room and 1 socket to charge phone in the room
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 3 nights
    • Submitted via mobile

    the staff were very unbothered when we arrived and very slow, they wernt very helpful with giving us directions to the center which was not very close by foot. The room was different from the pictures and we had absolutely no internet in our room and only had 1 electric socket which was for the tv so we couldnt charge our phones untill they gave us a connector for the sockets.

    The sauna and swimming pool were ok

    Stayed in January 2018

  • Reviewed: 29 January 2018

    3.8
    I liked the privacy, no other hotels around from my point of...
    • Couple
    • Small Double Room
    • Stayed 2 nights
    • Submitted via mobile

    There was no heat the first day we arrived. The other days the heat was very weak and the room was cold. There was dust on the corners and two spiders. The TV was very bad and the wifi, you can not be always connected. The last two days there was no wifi at all. Also very bad hair dryers and the bathroom the first day had bad smell. The photos are not what you see. The pool was big but they don't keep hot water all the time you should wait some time to get in the pool. Overall the hotel is not worth it for 4 stars. My friends were staying in 3 star hotels which were better and cleaner.

    I liked the privacy, no other hotels around from my point of view

    Stayed in January 2018

  • Reviewed: 15 January 2018

    7.5
    Helpful staff, good restaurant
    • With a pet
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 3 nights

    there were too few plug ins in the room so it was quite difficult to charge a phone. We had to switch of the fridge to charge a phone.

    Helpful staff, good restaurant

    Stayed in January 2018

  • Reviewed: 27 November 2017

    2.5
    The room was very cold, it has central heating which was off...
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    The room was very cold, it has central heating which was off when we arrived. We had to call the reception so they start the central heating, but it took hours to actulay warm up the room. And they stopped the central heating on the next morning....

    Stayed in November 2017

  • Reviewed: 14 February 2017

    6.3
    with minimum effort would have been better
    • Leisure trip
    • Family with young children
    • Double Room with Extra Bed
    • Stayed 6 nights

    - breakfast opening at 8:00 - should have opened earlier in order to have the possibility to arrive at the gondola before the huge queue - ski shuttle - 1st shuttle at 8:30 and too small for all the people who want to go skiing early - pool water had too much chlorine that burns your eyes without swimming - room cleaning at 16:00 o'clock?!

    Good location. Good pool area.

    Stayed in February 2017

  • Reviewed: 9 February 2017

    7.9
    Good for ski vacation
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 6 nights

    Too much chlorine in pool water,we better avoided swimming because of this. Cleaning hours was very uncomfortable, between 2-4 PM

    Facilities and position, also the report price/ quality

    Stayed in February 2017

  • Reviewed: 7 February 2017

    7.5
    Would use again.
    • Leisure trip
    • Group
    • Small Double Room
    • Stayed 7 nights

    Pillows were a bit thin, decor is a bit dated but that doesn't bother me and the shower seemed to make a mess of the bathroom floor however, this typically happens, so again, didn't really bother us.

    Great value for money, all things considered. The free shuttle bus to the Gondola is useful. Location isn't too bad, 10 minute walk into the centre once you get your bearings. Was nice to jump into the pool after a day on the mountain and the mini bar was cheap!

    Stayed in February 2017

  • Reviewed: 6 February 2017

    6.3
    The spa center has only a swimming pool and a tiny sauna for...
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    The spa center has only a swimming pool and a tiny sauna for 3-5 people. The facilities in the spa center should be improved. The choice of food offered for breakfast was very poor.

    Stayed in February 2017

  • Reviewed: 30 January 2017

    9.6
    Great Hotel & Holiday with Group of Friends.
    • Leisure trip
    • Group
    • Double Room
    • Stayed 3 nights

    Breakfast was cold and limited to very few options. The dressing grown in the rooms were really rough and seemed to have been washed over 1000 times and lost its softness. You had to pay to use the pool table and ping pong table ect in the games room, which seemed a bit unfair.

    Facilities of the room were ok, Game room was rather good. Swimming Pool was nice, Sauna was great even though parts were breaking. The Mini Bus to and from the Gondola was very quick and the driver helped get your skis on the mini bus. Downstairs Bar was decent price, £3.50lev the most expensive drink was is a decent price, £1.50-£1.75. Staff were really nice and friendly. We wanted to check out later but couldn't. They looked after our luggage whilst we skied and gave us a room to get changed for our journey home. I would happily go back, just need new dressing gowns ;).

    Stayed in January 2017

  • Reviewed: 13 January 2017

    5.4
    Not value for money! Not a 4 star hotel!
    • Leisure trip
    • Group
    • Small Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The hotel was very cold and the the room also! The fireplace at the lobby area was very small for all guests! Very poor breakfast and dinner! The parking area was full of snow! We had no place to park our car! The hotel was far away from gondola.

    We had clean towels every day. Polite staff. Saouna was good.

    Stayed in January 2017

  • Reviewed: 13 January 2017

    2.9
    Not a 4 star hotel
    • Leisure trip
    • Group
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Very cold rooms. Very poor breakfast and dinner for a 4 stars hotel. One toaster for 100 people. 1200m from gondola lift. There was an option at booking for smoking rooms but at the hotel they told us that we cannot smoke in the room. Parking area was full of snow and we couldn't park inside.

    Only David the barman was polite.

    Stayed in January 2017

  • Reviewed: 1 November 2016

    6.7
    The staff was very kind, friendly and helpful.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    The reservation was at the end of October, what is considered to be in between summer and winter season. The pool was not open due to repairment and cleaning. I did not know this and i advise you to ask before booking if you want to use the pool.

    The staff was very kind, friendly and helpful. They are the brightest aspect of this hotel.

    Stayed in October 2016

  • Reviewed: 19 August 2016

    7.9
    Location, whithin easy reach of the central part of the town.
    • Leisure trip
    • Group
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    Bad value of the dinner. Very poor buffet. No main courses an hour after the dinner started, only a garnish

    Location, whithin easy reach of the central part of the town. Nice and friendly staff.

    Stayed in August 2016

  • Reviewed: 12 June 2018

    10
    Everything was nice and clean, staff friendly and helpful
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night

    Everything was nice and clean, staff friendly and helpful

    Stayed in June 2018

  • Reviewed: 21 February 2018

    6.7
    Nice food
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Not good wifi, no well eq spa centar

    Nice food

    Stayed in February 2018

  • Reviewed: 14 February 2018

    8.8
    Descent
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Descent

    Stayed in February 2018

  • Reviewed: 5 February 2018

    10
    Nice and beautiful
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 2 nights
    • Submitted via mobile

    I do not have any problems there

    Nice and beautiful

    Stayed in February 2018

  • Reviewed: 27 December 2017

    7.1
    good but not grate!!
    • Leisure trip
    • Group
    • Double Room
    • Stayed 3 nights

    the food was poor and the stuff (all except one or two) were unfriendly and didn't speak other languages than Bulgarian!!

    it was warm and clean!!

    Stayed in December 2017

  • Reviewed: 23 October 2017

    10
    To be with our dog in the room.
    • With a pet
    • Business trip
    • Couple
    • Double Room
    • Stayed 4 nights

    To be with our dog in the room.

    Stayed in October 2017

  • Reviewed: 6 March 2017

    5.8
    Free transportation to the gondola.
    • Leisure trip
    • Group
    • Double Room with Extra Bed
    • Stayed 6 nights

    Cleaning poor. The pool smelt strongly of chlorine.

    Free transportation to the gondola.

    Stayed in February 2017

  • Reviewed: 15 February 2017

    7.1
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Extra Bed
    • Stayed 3 nights
    • Submitted via mobile

    Bathroom

    Food Position

    Stayed in February 2017

  • Reviewed: 14 January 2017

    8.3
    All
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Notting

    All

    Stayed in January 2017

  • Reviewed: 9 January 2017

    8.8
    Very nice location with pool, friendly people, close to old...
    • With a pet
    • Leisure trip
    • Family with young children
    • Double Room with Extra Bed
    • Stayed 5 nights

    Very nice location with pool, friendly people, close to old city center.

    Stayed in January 2017

  • Reviewed: 29 December 2016

    6.7
    Good stay bad management
    • With a pet
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    I asked for a double bed and instead I got 2 single ones.

    Stayed in December 2016

  • Reviewed: 28 December 2016

    5.0
    Pool
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    It's not 4 star.

    Pool

    Stayed in December 2016

  • Reviewed: 26 December 2016

    7.1
    Comfortable double bed but rather uncomfortable one in the...
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Comfortable double bed but rather uncomfortable one in the living room. Small but tasty buffet.

    Stayed in December 2016

  • Reviewed: 9 December 2016

    4.6
    KEEP AWAY
    • Leisure trip
    • Group
    • Small Double Room
    • Stayed 2 nights

    MATTRESS OLD AND WET- NO HEATING - SPA DID'NT WORK. NO BAR,

    LOCATION

    Stayed in November 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 18 February 2016

    7.1
    Helpful staff, good location, very good swimming pool, good...
    • Leisure trip
    • Family with young children

    Very uncomfortable beds, Internet connection poor (speed, connectivity), limited parking space inside the hotel, wanted one large double bed in one room but got two single beds joined together.

    Helpful staff, good location, very good swimming pool, good room size, good overall look of the hotel, as requested got the two rooms together, English speaking staff.

  • Reviewed: 17 February 2016

    3.8
    Close to the center, shuttle for ski lift
    • Leisure trip
    • Couple

    Booked standard double got small instead, manager(bad breath young boy) said this is the hotels policy if we dont like it go complain to booking, here i am doing so, matress thin as ice and comfortable NOT, found hair in WC, breakfast was average, overall we shall not even consider it for next time

    Close to the center, shuttle for ski lift

  • Reviewed: 16 February 2016

    5.4
    The so called free service of wireless internet in the hotel...
    • Leisure trip
    • Group

    The so called free service of wireless internet in the hotel rooms is not even remotely provided, since the internet network is not accesibile from the rooms, only from the hotel lobby. The thing that upsets the most is that the receptionist keep telling you that it works, and that it's probably your phone/laptop/tablet that doesn't work properly, which is simply outrageous. In all, the hotel looks a little bit from another era, before the 90's, with some upgrades, but still, it doesn't really meet the standards of a 4 star hotel.

  • Reviewed: 11 February 2016

    7.9
    Well report between offer and price, nice swimming pool,...
    • Leisure trip
    • Group

    Take care if something is missing in your room or is damaged, and report immediately at reception, otherwise you will pay, even you did not that damage. The food "A la carte" , in restaurant is well cocked, but take long time to be served, make sure you are willing to wait a long time.

    Well report between offer and price, nice swimming pool, good size of room

  • Reviewed: 5 February 2016

    8.8
    Friendly staff, speaks fluent english, private parking with...
    • Leisure trip
    • Couple

    We had a large double room and in the night just one heater was not enough, the room was chilly, in that kind of room i believe 2 or one bigger would be ok.

    Friendly staff, speaks fluent english, private parking with video surveillance. Although I had read in other reviews that the food has been poor, it wasn't so, dependent on how greedy you are. Breakfast rich enough to give you energy for a day of skiing and dinner varies every day and tasty. The room was clean, also it was cleaned every day and soundproofed. Good wi-fi signal in the room.

  • Reviewed: 24 January 2016

    6.7
    Best coffee and the worst lemonade.
    • Leisure trip
    • Group

    We booked two rooms, instead of 28m2 they were twice smaller, maybe 15m2, the extra bed was hilarious, an armchair imagine that. As a genius we were supposed to get 2 extra hours for check-out for both of the rooms, but we got that only for one of the rooms. We really expected more from a 4**** hotel

    Best coffee and the worst lemonade. Ok wifi, the pool area is ok too.

  • Reviewed: 3 January 2016

    5.0
    The hotel is at 10 min walk by center, the breakfast was fine
    • Leisure trip
    • Group

    Cold rooms, outside was -10 degree and they stop heat during day and also during new year eve night, the pool area was very cold also and the water from the pool to.they dont have parking..u have to park on the street.i bookt 3 superior big rooms but there at the hotel they gave me standart rooms telling methat all the rooms they have are the same so..dont book studio or superior( wich is more expensiv) because u will recive the standard room.i dont reccomand this hotel

    The hotel is at 10 min walk by center, the breakfast was fine

  • Reviewed: 31 December 2015

    9.2
    The staff were amazing and the hotel is really good value...
    • Leisure trip
    • Group

    The staff were amazing and the hotel is really good value for money. We all really enjoyed the sauna and swimming pool and would definitely stay here again

  • Reviewed: 30 October 2015

    7.5
    The staffs are very kind, the food is great, the room was...
    • Leisure trip
    • Couple

    The pool was closed, and we werent informed for that, the spa is small, there isnt 'turkish bath' just the closed swimming pool and the sauna, we were very disappointed. When we arrived the heating was switched off.

    The staffs are very kind, the food is great, the room was clean and comfortable. The hotel looks nice.

  • Reviewed: 13 October 2015

    7.5
    Friendly staff, good location and comfy rooms.
    • Leisure trip
    • Couple

    Swimming pool wasn't open and the heating in the rooms was not switched on, so it was a bit cold inside.

    Friendly staff, good location and comfy rooms.

  • Reviewed: 3 February 2015

    4.6
    Not populated.
    • Leisure trip
    • Couple

    - an old swimming pool - poor breakfast. Old tomatos, craby sausage, the juice was terrible... - no parking available. When I arrived at the hotel i had to wait for half an hour till somebody arrieves to tell me that there is no parking place. The price at the reception was -10% from the price of booking.com

    Not populated...

  • Reviewed: 11 January 2015

    9.2
    The staffs are very friendly, helpful, also thoughtful.
    • Leisure trip
    • Solo traveller

    Only the room wifi in the room was slow, but I used the lobby wifi in the lobby which is better! It would be perfect if there is a steam room and a spa facilities because it's a ski area!

    The staffs are very friendly, helpful, also thoughtful. excellent customer service. I missed out my breakfast due to 430am check out, the receptionist prepared some breakfast snack for me to take away to have it on my journey! Big thank you for that!

  • Reviewed: 18 March 2016

    7.9
    The pool area is really nice.
    • Leisure trip
    • Group

    The breakfast drinks seemed a bit lacking, the coffee was terrible the orange juice was not very good.

    The pool area is really nice.

  • Reviewed: 13 March 2016

    10
    Staff was nice and helpful.
    • Leisure trip
    • Couple

    Wi-fi in the room was not perfect

    Staff was nice and helpful. Excellent room - new furnitures, comfortable and clean

  • Reviewed: 25 February 2016

    8.8
    The breakfast is very good.
    • Leisure trip
    • Couple

    The pool water could be cleaner !

    The breakfast is very good. The rooms are very comfortable.The staff is very pleasant .

  • Reviewed: 17 February 2016

    8.8
    nice pool, friendly staff,hotel inside, tasteful food
    • Leisure trip
    • Group

    wi-fi in the room

    nice pool, friendly staff,hotel inside, tasteful food

  • Reviewed: 15 February 2016

    8.8
    Location was great, bus service excellent.
    • Leisure trip
    • Family with older children

    Location was great, bus service excellent. Facilities were also very good.

  • Reviewed: 14 January 2016

    5.0
    We only liked the nice and friendly staff.
    • Leisure trip
    • Family with older children

    Didn't like the facilities, the beds, that the hotel allows smokers to smoke in the rooms.

    We only liked the nice and friendly staff.

  • Reviewed: 3 December 2015

    7.9
    Easy access , and quiet location
    • Leisure trip
    • Couple

    No Bad experience , but as hotel was very sparsely occupied , the breakfast menu was very limited.

    Easy access , and quiet location

  • Reviewed: 2 March 2015

    7.9
    nice swimming pool
    • Leisure trip
    • Family with young children

    need a little more heating in the room

    nice swimming pool

  • Reviewed: 18 February 2015

    8.3
    the swimming pool,breakfast,location of the hotel, everything
    • Leisure trip
    • Couple

    in my room the wi fi was poor.I couldn t use it

    the swimming pool,breakfast,location of the hotel, everything

  • Reviewed: 15 January 2015

    3.8
    Bad net, sofa bad is for baby not older then 3 years.
    • Leisure trip
    • Group

    Bad net, sofa bad is for baby not older then 3 years...

  • Reviewed: 15 January 2015

    7.5
    Grate location, good value for money, nice staff, clean...
    • Leisure trip
    • Couple

    It was strange, that there is a SPA, but there are no sleepers for the SPA.

    Grate location, good value for money, nice staff, clean rooms.

  • Reviewed: 7 January 2015

    3.8
    The Swimming pool
    • Leisure trip
    • Couple

    Very Very Cold ! No shoes, no shower gel

    The Swimming pool

  • Reviewed: 6 January 2015

    5.0
    the location & food was good
    • Leisure trip
    • Group

    rude staff no parking cold water in pool

    the location & food was good

  • Reviewed: 4 January 2015

    8.3
    The swimming pool
    • Leisure trip
    • Couple

    No WiFi in the room

    The swimming pool

  • Reviewed: 1 January 2015

    7.5
    Everything was perfect!
    • Leisure trip
    • Couple

    Everything was perfect!

There are also 10 reviews without text. These impact the overall review score.

Showing 1 - 57

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