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Reviews of Forest Nook Aparthotel 3 stars

Pamporovo, 4870 Pamporovo, Bulgaria

#53 of 70 hotels in Pamporovo

Guests' Choice

Review score

Based on 202 hotel reviews

7.4

Score breakdown

  • Cleanliness

    7.2

  • Comfort

    7.3

  • Location

    7.6

  • Facilities

    7.3

  • Staff

    7.7

  • Value for money

    7.3

  • Free WiFi

    7.4

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Showing 1 - 23

  • Reviewed: 27 February 2018

    6.7
    Good place to stay but food could be better.
    • Leisure trip
    • Group
    • One-Bedroom Apartment
    • Stayed 3 nights

    The furniture in the rooms can be better. The hotel is not suitable for baby stroller. We had to carry it through the stairs on each meal. The quality of the food was spoiled from my last visit two years ago.

    Size of the room was excellent. It was warm and cozy. The bus that drives you to and from the ski center was convenient and on schedule.

    Stayed in February 2018

  • Reviewed: 8 February 2018

    4.2
    Total disappointment! Stay away from it!
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment-All inclusive Light
    • Stayed 7 nights

    The staff of the hotel, in particular at the reception was totally unhelpful. Never answering questions. Whatever we would ask them they were saying they do not know, including the time of the dinner... During a week of stay, they did not intend to change any towels or bedlinen. Only after asking at the reception for 2 times per day during two days and a scandal at the reception they brought face towels, because they did not have any bath towels and to get the bed linen changed we had to insist again... The room was never cleaned. One full week with no cleaning in the room it makes at least the bathroom quite dirty and unpleasant to use. The description in Booking.com does not quite correspond to the reality. For ex. they say they have a skiing school, which is not the case and when you ask where there is a school they say they do not know. They say in the description they provide free shampoo and toiletries, which is not the case. They provided just on soap and one shampoo for the room at the beginning when we entered the hotel, and never provided anything else during the 7 nights spent there. In the restaurants they do not replenish the coffee machine with hot chocolate or other drinks except coffee. And when you tell them it is over, it takes them a couple of days before they replenish. And this is the case in both restaurants. Same is valid for the toilet paper and soap in the public toilets. When this is over, it takes them a couple of days before they replenish. And the public toilets are quite dirty.

    The location is the only good thing about this hotel, but the negative aspects make it not even worth mentioning!

    Stayed in January 2018

  • Reviewed: 4 January 2018

    4.6
    Terrible
    • Leisure trip
    • Group
    • One-Bedroom Apartment
    • Stayed 4 nights
    • Submitted via mobile

    The staff speaks mainly russian pretty much no bulgarian, rude staff and very uneducated. To find a working reception is extremly difficult and it takes at least 15 minutes of asking and going thru unbelievably complicated tunels,stairs , 2 elevators , outside connections between buildings and very small parking lot for a big hotel. They serve only salad for dinner somethims because as they said “ thats everything that’s left “ !?!? I do not recommend this property !

    Stayed in January 2018

  • Reviewed: 20 January 2017

    7.5
    Isolated, yet close to the slopes.
    • Leisure trip
    • Group
    • Double Room
    • Stayed 2 nights

    The hotel is quite new, but is already falling apart. Also, inside it feels like a labyrinth

    Isolated, yet close to the slopes. Decent food. Friendly staff

    Stayed in January 2017

  • Reviewed: 26 February 2018

    7.9
    Nice food, but you have to race for dessert as there is...
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    Nice food, but you have to race for dessert as there is never enough. Good value for money though.

    Stayed in February 2018

  • Reviewed: 15 February 2018

    10
    Nice location and very friendly stuff
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nice location and very friendly stuff

    Stayed in February 2018

  • Reviewed: 11 January 2018

    2.5
    room was so dirty personal was lost on the reception
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 3 nights
    • Submitted via mobile

    poor poor poor

    poor poor poor

    Stayed in January 2018

  • Reviewed: 4 September 2017

    10
    Супер !
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Супер !!!!

    Stayed in September 2017

  • Reviewed: 4 July 2017

    10
    We hava a perfect holiday
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    We hava a perfect holiday

    Stayed in June 2017

  • Reviewed: 6 March 2017

    5.8
    Rooms are comfortable, but staff is not organized properly.
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 3 nights
    • Submitted via mobile

    Rooms are comfortable, but staff is not organized properly.

    Stayed in March 2017

  • Reviewed: 28 February 2017

    7.9
    They should anounce what the reception program is
    • Leisure trip
    • Group
    • Two-Bedroom Apartment (4 Adults)
    • Stayed 4 nights
    • Submitted via mobile

    They should anounce what the reception program is

    Stayed in February 2017

  • Reviewed: 11 February 2017

    8.3
    the traditional music at dinner
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    the spa was not clean and it is small

    the traditional music at dinner

    Stayed in February 2017

  • Reviewed: 5 January 2017

    3.3
    Noisy apartment area with a night club nearby with loud...
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment (4 Adults)
    • Stayed 5 nights

    Noisy apartment area with a night club nearby with loud music from 11pm till 4am. Elevators constantly not working. Furniture quite obsolete.

    Stayed in December 2016

  • Reviewed: 17 December 2016

    4.6
    Whole night no quite time.
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 4 nights

    TOO NOISY, whole night drunk guests making lot of noises.

    Only location and the room

    Stayed in November 2016

  • Reviewed: 7 September 2016

    10
    Perfect holiday
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Perfect holiday

    Stayed in September 2016

  • Reviewed: 3 September 2016

    10
    Nice and big apartment , perfect location with very good...
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nice and big apartment , perfect location with very good landscaping.

    Stayed in September 2016

  • Reviewed: 27 August 2016

    10
    Perfect
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Friendly staff, clean and comfortable room, delicious traditional food, lovely view, nice kidsroom

    Stayed in August 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 3 March 2015

    6.3
    no one speaks english,
    • Leisure trip
    • Couple

    no one speaks english, you can get lost in the hotel. we park in the parking near the main road and we couldnt find the main reception and nobody could give as directions

  • Reviewed: 1 January 2015

    2.9
    Shuttle service from the hotel to the ski slopes running in...
    • Leisure trip
    • Couple

    Forest Nook turned out to be a big disappointment on a number of levels. Firstly, the location of the apart hotel as described on Booking is absolutely misleading. Our visit was exclusively related to winter sports and activities, hence the proximity of the hotel to the ski lifts and slopes was of significant relevance to us. While Booking clearly states that ''Ski trails and lifts are 800 metres away'' we were extremely disappointed to find out that the closest ski facilities were over 4 kilometres away. We initially found it hard to believe, but it was one of the receptionists who confirmed this distance as valid with a sarcastic smile and disbelief that we had expected to find lift or ski runs nearby. Having said this, it might be also worth to point out that the hotel location is very bad in general, not just with respect to winter sports facilities. There is nothing to be found in the surrounding area and it is impossible to get anywhere in the absence of a vehicle. The rest of the hotel facilities indicated on the description (cinema, nightclub, spa) were indeed present, however, unlike misleadingly implied on Booking, most of these (at the exemption of the overcrowded sauna and swimming pool) could only be used at an extra cost. The worst part of our stay was the noise around the hotel late in the night and early in the morning. We were placed in a room right in front of the lift/corridor where even for a fairly young and unpretentious couple, the noise became intolerable. We complained about this several times and insisted that we should be accommodated in a different room, however the receptionists remained unresponsive to our requests. Fortunately, there was one excellent and friendly receptionist (the only one I would say) who agreed to put us through to the manager. This fortunately resulted in us being able to cancel the last night of our stay and receive a refund.

    Shuttle service from the hotel to the ski slopes running in the morning and late afternoon

  • Reviewed: 31 July 2015

    10
    Great hotel and frendly stuff.
    • Leisure trip
    • Couple

    Great hotel and frendly stuff.

  • Reviewed: 12 July 2015

    3.3
    Pool is not functioning during the summer.
    • Leisure trip
    • Couple

    Pool is not functioning during the summer.Tiny and uncomfortable bathroom. The road to the hotel is in very poor condition.

  • Reviewed: 4 April 2015

    10
    Nice hotel and good stuff
    • Leisure trip
    • Couple

    Nice hotel and good stuff

  • Reviewed: 5 January 2015

    6.3
    it is a spacious apartment .
    • Leisure trip
    • Couple

    The furniture was falling apart,it was very noisy,drunk teenagers all over. Blocked drains in the shower cabin.

    it is a spacious apartment .

There are also 8 reviews without text. These impact the overall review score.

Showing 1 - 23

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