Accommodation Flights Flight + Hotel Car rentals Airport taxis

Reviews of Grifid Arabella Hotel - Ultra All inclusive 4 stars

Golden Sands, 9007 Golden Sands, Bulgaria

Review score

Based on 65 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    8.9

  • Location

    8.7

  • Facilities

    8.3

  • Staff

    8.6

  • Value for money

    8

  • Free WiFi

    7.5

100% verified reviews

Real guests. Real stays. Real opinions.

Read more
Write a review

Showing 1 - 32

  • Reviewed: 19 October 2018

    8.8
    Very clean hotel.
    • Leisure trip
    • Family with young children
    • Family Room with Sea View (2 Adults + 2 Children)
    • Stayed 2 nights

    Very clean hotel. Reasonably varied food although we were outside high season. Probably excellent during high season with various restaurants open. Kids club provided parents to have a nice moment together.

    Stayed in October 2018

  • Reviewed: 7 September 2018

    9.6
    Splendid
    • Leisure trip
    • Family with young children
    • Family Room with Sea View (2 Adults + 2 Children)
    • Stayed 4 nights

    The pool need repair.

    Third time stay. All my reviews till now are excellent, or more than excellent. Marvelous, splendid. I will not go into details, as everything was perfect.

    Stayed in September 2018

  • Reviewed: 28 August 2018

    10
    - tasty, fresh, varied food
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Sea View ( 3 Adults)
    • Stayed 4 nights
    • Submitted via mobile

    - Wifi was sometimes very slow, working only on smartphones and not on laptop; no wifi at the beach

    - tasty, fresh, varied food - friendly & helpful staff, ready to satisfy any request - gorgeous sea view - comfortable, clean rooms - quiet, clean beach - easy access by car - parking in front of the hotel - easy access to the beach - good for families with children (easy access, kids food corner, animation at the pool)

    Stayed in August 2018

  • Reviewed: 5 May 2018

    7.5
    A good choice for people who are not so exigent
    • Leisure trip
    • Couple
    • Deluxe Double Room with Side Sea View
    • Stayed 3 nights
    • Submitted via mobile

    No free parking in front of the hotel and even if you want to pay there are only a few places available. The main restaurant (all inclusive) its too small for the hotel's capacity so its always crowded. They turn off the lights in the restaurant when the lunch hour is over and this is very rude. 2/4 elevators were out of function and no one seemed to care about this. No bar on the beach. No champagne welcome even if I am genius traveller.

    Rooms are very clean. The view from the rooms located on the right wing is amazing. Close to the beach.

    Stayed in May 2018

  • Reviewed: 17 September 2017

    7.5
    The room was very beautiful.
    • Leisure trip
    • Couple
    • Deluxe Double Room with Side Sea View
    • Stayed 2 nights
    • Submitted via mobile

    The pool is too small for a 4 stars hotel. You know some of the hotels announce you from the start "adults only". This one should announce 70+ average age. I felt like i was in an asylum. If you are under 40, and you want to feel good in a hotel, don't go there, only if you want to see in your holiday only very old people. Very bbbbhdesolating image. The beach is a ofbit far, the prices of the beds on the beach is almost 40 leva, so for the price paid at this hotel, you could find one on the beach, with the beds included. Not mentioning that the pool is very small, the beds at the pool are very crowded, we didn't stay at the pool, being afraid that in any moment some of the tourists near us could have a heart attack, anevrism, because of the age;))) So next day, we were very sorry for booking this hotel, when we found the other hotels (5 stars) one of them right on the beach at the same price.

    The room was very beautiful. The breakfast.

    Stayed in September 2017

  • Reviewed: 6 September 2017

    10
    Higly recommended
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Side Sea View (2 Adults + 1 Child )
    • Stayed 3 nights
    • Submitted via mobile

    There is nothing i dislike at the hotel. The only thing was the noise, but noise coming from the surroundings of the hotel and disco club. On Fridays and Saturdays music is huge and lasts up to 4.00 a.m. Other days up to 24.00.But again this is not because of the hotel. A pair of year taps are good suggestion.

    This is second time i am visiting this hotel. And again, as previous time, i am giving them higiest score. Excellent service, fresh and variety of food, enterteiment in the evenings. As for childrens, as for adults.

    Stayed in September 2017

  • Reviewed: 23 July 2017

    9.6
    Great food and facilities, especially for families with...
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Sea View (2 Adults + 1 Child)
    • Stayed 5 nights
    • Submitted via mobile

    The tourist bracelet was made of hard plastic and it was easy to cut yourself on the edges. Saw a few tourists with such marks.

    Great food and facilities, especially for families with small children.

    Stayed in July 2017

  • Reviewed: 26 June 2018

    9.2
    Amaizing place, great location
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 3 nights
    • Submitted via mobile

    Parkibg cost money

    Amaizing place, great location

    Stayed in June 2018

  • Reviewed: 5 June 2018

    9.2
    very nice hotel and vacantion
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Sea View (2 Adults + 1 Child)
    • Stayed 4 nights

    everythink it was ok

    Stayed in June 2018

  • Reviewed: 2 May 2018

    7.9
    The location and staff are really good
    • Leisure trip
    • Group
    • Deluxe Double Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    The food was very poor in the selection and really should be imporoved

    The location and staff are really good

    Stayed in May 2018

  • Reviewed: 24 September 2017

    7.9
    Good but not great
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 7 nights
    • Submitted via mobile

    There were some ants in the room

    Good value for money

    Stayed in September 2017

  • Reviewed: 19 September 2017

    10
    Perfect!!!
    • Leisure trip
    • Couple
    • Deluxe Double Room with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    Good staff, location

    Stayed in September 2017

  • Reviewed: 7 August 2017

    8.3
    Location, room
    • Leisure trip
    • Couple
    • Deluxe Double Room with Side Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Food, wi-fi not working good

    Location, room

    Stayed in August 2017

  • Reviewed: 2 May 2017

    8.3
    Good food, nice room
    • Leisure trip
    • Couple
    • Deluxe Double Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Poor wifi signal

    Good food, nice room

    Stayed in May 2017

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 6 October 2015

    9.6
    The food was excellent, diverse and changed from day to day.
    • Leisure trip
    • Family with older children

    Even if bigger, the apartment to which my parents were upgraded was not as beautifully decorated as regular rooms. The colours were not as lively and the view was actually lateral sea view. This wasn't such a big inconvenient though.

    The food was excellent, diverse and changed from day to day. The a la carte restaurants were also great! The entertainment in the evening exceeded my expectations, especially the opera singers on the 5th (gala dinner). Absolutely amazing! The purple room decor was also very beautiful, loved the spacious rooms and the intricate decor of the mirrors above the beds.

  • Reviewed: 13 September 2015

    8.3
    Cleaning personnel was very nice and very prompt.
    • Leisure trip
    • Family with young children

    There were ants in the room.

    Cleaning personnel was very nice and very prompt. Amazing views. I've got a complimentary apartment instead of double room, great deal!

  • Reviewed: 5 September 2015

    5.8
    The food was better than previous years, especially the...
    • Leisure trip
    • Group

    This vacation was a strange mix of chaos (night shows never started at the scheduled hours, they were always shorter than scheduled), generalized boredom (animation team wasn't enthusiastic like previous years) and absurd military rules applied randomly (you cannot play with beach-balls in pool, all the lights are turned off). For example, we played cards inside the spa lobby (where is a large table and enough light to play) and at 23.45 a employee of the hotel passed near us and locked the doors (which also trigger the turning off the light in the lobby – the exterior lights are turned off automatically at 23.00) without any warning. After that he passed near us again and leave (without saying anything!). We remained speechless! The wifi is either extremely poor (in the lobby is free, but very slow and it needed 5 minutes to connect) or expensive (almost 10€/day in rooms).

    The food was better than previous years, especially the cakes. A special night was taking place Saturday Evening with some interesting stuff (including Bulgarian cuisine). Minibar contained Pepsi drinks, not nameless ones like in previous years (but nonetheless you have to ask for them).

  • Reviewed: 1 September 2015

    8.8
    Very pleasant, good people, good and plentiful food.
    • Leisure trip
    • Family with young children

    It's 2015 and you still have to pay to have WiFi in rooms (not so all inclusive, after all). You have to pay for parking. Very bad rate at their internal exchange office. Too much noise from the external pubs/clubs.

    Very pleasant, good people, good and plentiful food.

  • Reviewed: 20 August 2015

    5.0
    The personell where trying very hard.
    • Leisure trip
    • Couple

    There was a dresscode that was kinda unnessesary. You had to wear long pants in order to get in. I had to go and buy a pair.The check in and the check out took about 1 hour each which is a long time. The key to the room didnt work.The elevators where slow and the food was poor in quality.

    The personell where trying very hard. The view was good.

  • Reviewed: 15 August 2015

    10
    the fantastic reception staff welcomed us with champagne and...
    • Leisure trip
    • Couple

    the fantastic reception staff welcomed us with champagne and the rest of the staff were superb,fantastic food,brilliant rooms,own beach,great location,all inclusive till 2.am cocktails included,in my opinion the best hotel in golden sands and weve stayed in a few,dont hesitate to book this hotel more English need to experience the delights of this resort and hotel

  • Reviewed: 21 July 2015

    5.8
    Acceptable food, cocktails OK, general cleanliness, large...
    • Leisure trip
    • Family with young children

    Not enough sun beds at the swimming pool, idea of reserving sun beds with towels or anything else, pool/lobby bar order given to somebody else (not an issue for bartenders), no indoor jacuzzi, outside jacuzzi is just a joke, shower gel and shampoo look like liquid soap (probably it is liquid soap), free WI-FI in the lobby worked time to times, no aqua park (have to pay to go to Grifid Bolero for 2 hours only), animation team a lot lower comparing to Bolero one - overall, comparing to Grifid Bolero, it just looks like a cheaper sister (although the prices are similar) and they are trying to cut the cost by any means they can.

    Acceptable food, cocktails OK, general cleanliness, large and modern room

  • Reviewed: 21 July 2015

    9.6
    The stuff are very helpful, the bed is very big and comfy,...
    • Leisure trip
    • Couple

    The tree elevators are way to slow, the pool is a little bit small and the lunch after the check out was available for extra payment although I asked at the reception if we can eat and she said yes

    The stuff are very helpful, the bed is very big and comfy, the room been cleaned every dat perfectly

  • Reviewed: 16 June 2015

    4.2
    Food is nice!
    • Leisure trip
    • Solo traveller

    Initially they did not provide me with the room I had booked and paid for ("side sea view"). I actually had no sea view at all. I had to insist and it took me three visits to the reception and 1,5 hour before they provided me with a correct room. All little extras are payable: sauna, safe in the room, internet in the room, etc. etc. All in all I was not impressed by this place.

    Food is nice!

  • Reviewed: 5 May 2015

    10
    Every thing is possitive, and if you include the cost, then...
    • Leisure trip
    • Group

    No bad experience, one small issue is the wiffi is payable in the rooms, but free in the lobby

    Every thing is possitive, and if you include the cost, then it was supperb

  • Reviewed: 5 May 2015

    10
    The variety of the food, the room was big and clean.
    • Leisure trip
    • Group

    The free wi-fi didn't work in the hall, restaurant or in the bedroom. I didn't like the drinks : coffee and juices.

    The variety of the food, the room was big and clean.

  • Reviewed: 8 October 2015

    10
    The whole experience is faultless, great staff , great...
    • Leisure trip
    • Group

    The whole experience is faultless, great staff , great location, great room.

  • Reviewed: 6 September 2015

    9.2
    Excellent, efficient and friendly staff.
    • Leisure trip
    • Couple

    Excellent, efficient and friendly staff. The food is always of a high standard

  • Reviewed: 26 August 2015

    9.6
    Good location, large room
    • Leisure trip
    • Group

    Wifi.

    Good location, large room

  • Reviewed: 5 July 2015

    8.3
    Hotelul
    • Leisure trip
    • Couple

    Hotelul

  • Reviewed: 14 June 2015

    10
    Location,great staff
    • Leisure trip
    • Couple

    Family hotel

    Location,great staff

  • Reviewed: 12 June 2015

    9.6
    1-No free wifi in the rooms.
    • Leisure trip
    • Group

    1-No free wifi in the rooms. 2- A lot of noises and loudness in the pool area.

  • Reviewed: 5 May 2015

    10
    Pool nice, excellent restaurants, friendly and helpful staff.
    • Leisure trip
    • Couple

    Pool nice, excellent restaurants, friendly and helpful staff. No complaints.

There are also 3 reviews without text. These impact the overall review score.

Showing 1 - 32

Guests also reviewed these properties: