It will be ok for future to have in mind to keep as clean as possible the beach and maybe to make it more attractive for the clients of the hotel.

Everything was perfect. Food was the best.

Stayed in September 2023

The hotel is old. Almost everywhere you look is ware out. From elevator panel and doors to the fake ceiling in my room who had a stain. Presentation tv's in the lobby were error out. Some missing tiles on the pool steps.

The swimming pools. Clean room. Food variety first day. Very organised restaurant.

Stayed in October 2023

We went at the end of the season and got the best of everything - great hotel, staff and food

Stayed in October 2023

Nothing

All inclusive very good and various.

Stayed in October 2023

Nothing special, but we didn't use the room. Only the facilities

The facilities are wonderful! Water park and the pools. But most important is the wonderful manager Georgi Tomov who went out of his way to help us, since my family member is a handycap... He was really caring and gentle and solved the problem in a very creative way; we slept in another Grifid hotel close by, but during the day he let my kids use the water park in Grifid Bolero, it was a beautiful gesture and we really appreciated it greatly...

Stayed in August 2023

No toillet on the beach, the occupied sunbeds with towels and no persons sitting in, entertainment could be improved ( like yoga classes or aqua gym in the pool etc)

The pool bar, the slides, the view, the room in building A, the beach, the fact that is a club not too big and well organized

Stayed in July 2023

I and my husband we came back with food poisoning, don't know, from what, but be aware

Stayed in July 2023

noise

pool, bar, restaurant, aquapark

Stayed in July 2023

We had to take 64 stairs to get to our building

Location, animation, the stuff and the food

Stayed in July 2023

We had some issue with the bathroom (smell in the evenings), which was sorted promptly after complaining. Only one type of beer was available in the restaurant, which unfortunately was not to our taste.

Clean and well maintained, nice pool and aquapark. Great location. Tasty food & lovely drinks at the bar. Bulgarian restaurant was a pleasant surprise. Friendly and very helpful staff. Relaxing SPA treatments were also good.

Stayed in June 2023

Things to improve: Evening programme and dj, nobody knows how to connect the equipment. :) The music is often too loud. Massage: Do not buy this service because it is just a pat and has nothing to do with massage. I booked a "sports massage" and even asked several times if it was really there, I was assured that they know what a sports massage is. Even though the hotel advertised 20% for the massage everywhere, on top of not getting what I needed, I was charged the amount without the discount.

Positive Hotel staff are extremely polite The hotel is very clean The food is delicious

Stayed in June 2023

entertainment

Stayed in June 2023

The quality of the food , less choices for kids

Grifid hotel changed our reservation to Encanto hotel, Was very clean, the staff was great, help us all the time, big rooms, internal swimming pool was hot and clean, every day the room was clean very nice. The open bar was excellent, 24/7

Stayed in October 2022

Downside of having the room in the last building is that we had to climb many stairs. Parking was a challenge being in full season, they were not well organised when it came to parking, they should delegate at least an extra person from the staff to help with parking during check-in times, we have waited a lot (20-30 minutes after check-in) for someone to come and guide us to the parking lot which was also far from the hotel itself. It could have been easily resolved by receiving the parking space location along with a ticket to indicate that I'm a hotel guest, so I could go there myself instead of waiting. At the beach not all the chaise-longs and umbrellas were well-maintained, some of them were broken, some of them missed their plastic tables.

The location of the hotel was great, very close to the beach, delicious food and drinks, very clean rooms. The room booked for us was a bit far from the hotel entrance, the last building in the resort which had its downside, but it was quieter up there, which we appreciated. It was good that we had the chaise-longs at the beach included, we found available spots everyday, sometimes further from the beach or the bar, but still there was space.

Stayed in August 2022

no parking

dinner, pool, staff, location

Stayed in August 2022

Every year we have a beautiful holiday here! We like everything here: room, food, activities and most of all the friendly atmosphere. Best regards to Bolero and Vistamar staff. We will come back!

Stayed in September 2022

Paying for parking

staff, meals, room,facilities - kids had so much fun

Stayed in September 2022

Food was better than previous year

Stayed in August 2022

a lot of stairs to go in our room or to any other facilities. it was difficult (especially the night with a child sleeping in a stroll) to use the stairs (approximately 50 stairs). in addition it wasn’t an available kettle to prepare hot milk for the child in the night or in the morning

Stayed in August 2022

soft drinks in restaurant were too diluted. tasted like sugary water. couldn’t enjoy it at all

Loved it.

Stayed in August 2022

Facilities are old, low maintenance, old TV, no coffee machine or pot in the room

Pools and slopes for the kids were great Food was great

Stayed in August 2022

I cannot fault anything.

The property were very clean. Staff were friendly. Well organised. Food were excellent

Stayed in August 2022

Pools were very crowded. no free sun beds...

breakfast. slides. drinks.

Stayed in August 2022

Bathroom was not as good as the rest of the room. Pool was overcrowded. Animation and live music was way too loud for kids.

The staff was amazing, food was great. The beach was very close.

Stayed in July 2022