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Reviews of Hotel Alegro 3 stars

15 Todor Svetoslav Str., 5000 Veliko Tŭrnovo, Bulgaria

#11 of 42 hotels in Veliko Tŭrnovo

Guests' Choice

Review score

Based on 423 hotel reviews

8.7

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.4

  • Location

    9.3

  • Facilities

    8.3

  • Staff

    9.2

  • Value for money

    8.5

  • Free WiFi

    8.5

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Showing 1 - 75

  • Reviewed: 13 July 2018

    5.0
    basic hotel not for many days
    • Leisure trip
    • Family with young children
    • Family Studio
    • Stayed 1 night

    very old and cheap furnitures , too big pillows that you can not sleep, blackout curtains was wrong installed so 6 o'clock you are waking up, much noise very late and early because you are to the center, air condition old type with very low performance, generally from outside is looking good but from inside need upgrade. To my opinion not deserve 3 stars, also the price is too high for this that they offer.

    location to center , good friendly personal and owner, they offer 10% discount to restaurant for the clients but i did not try it. Private parking but also there are many free places for free from 17:00 til next day 09:00. Good signal and very fast internet everywhere.

    Stayed in July 2018

  • Reviewed: 28 May 2018

    9.6
    JUST FINE
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 2 nights

    I THINK IN THIS PRICE THE BREAKFAST MUST BE INCLUDED, THE CURTAIN HAD SOME PROBLEMS, MUST BE FIXED.

    EVERYTHING WAS JUST FINE, GOOD LOCATION (CENTER), COMFORTABLE BED, CLEAN, COZY AND VERY QUIET. THE STAFF WAS VERY HELPFUL.

    Stayed in May 2018

  • Reviewed: 22 May 2018

    5.4
    ........NO
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 1 night

    Damp smell in the room. Room is dated and in dire need of renovation. In the evening they had a birthday party, the restaurant inside was full so you can only sit outside and even there they reserved the tables that were covered. The gave us the wrong order in the restaurant (45 minutes from arrival until the moment that the food arrived), the lady almost didn't speak english and she took the wrong order even if we pointed in the menu at the food we wanted. The loud music stopped at midnight, but until then, the poor sound insulation of the windows made sleeping impossible. We tried to benefit from the genius late checkout but they said it is not possible. On the website they say free parking(reservation needed) and if you message them, the answer is that they cannot guarantee parking. No welcome drink for the genius members but there is free tea/coffee in the lobby so you can consider that as free drink. Best to avoid this hotel.

    I think that the only thing that can be considered a plus is the location, nothing else.

    Stayed in May 2018

  • Reviewed: 10 May 2018

    7.5
    Good for a couple of nights.
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Air-conditioning needs updating. Had kettle and cups in the room,coffe etc., not supplied had to get hot drinks from reception. Basic breakfast, juice included but not offered.

    Staff friendly, good location..parking a bonus. Clean, basic hotel.

    Stayed in May 2018

  • Reviewed: 7 May 2018

    7.5
    Clean, good lightened bathroom
    • Business trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Poor breakfast. If you don't come early, you will eat what is left...Anyway there is not much... They didn't replanish certain food...

    Clean, good lightened bathroom

    Stayed in May 2018

  • Reviewed: 30 April 2018

    9.6
    2 Night Stay very picturesque easy to see in two days
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights

    Good breakfast with outside seating, comfortable room, good position short walk to old centre. Very picturesque with photo opportunities at every angle. The Monument to the Assen Dynasty is a walk across the stambolov Bridge then you walk across on the other side to the Tsarevets Fortress and Ascension of Christ Patriarchal Church which is worth a visit.

    Stayed in April 2018

  • Reviewed: 8 February 2018

    7.9
    it was warm enough in the room
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 1 night

    the staff at the reception was very strange...the lady expected us to give her the exact amount of money, she did not have any change, and she was just sitting out there, saying - I have no change, doing nothing. We had to kindly ask her to go to the restaurant and find some change.

    it was warm enough in the room

    Stayed in January 2018

  • Reviewed: 12 January 2018

    7.9
    Desapointed
    • Leisure trip
    • Family with young children
    • Family Studio
    • Stayed 2 nights
    • Submitted via mobile

    Strong smell of cigarettes in the room(there was an ashtray too), receptionist offended us accusing the lack of a towel and after that she sad (with a very poor english) that many people steal towels and cosmetics.(shampoo, soap)

    Stayed in January 2018

  • Reviewed: 10 January 2018

    8.8
    Good location!
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 2 nights

    The first day breakfast was from menu and it was very nice, but the second day was buffet and not very good. The hotel is not 100% accessible for wheelchair user, there is an elevator but also one step at the entrance, second step to the elevator and also step in the restaurant.

    Good location! Close to the center and easy access to main road. Beautiful old building, quiet zone next to the park. Clean and warm, our visit was in the winter.

    Stayed in January 2018

  • Reviewed: 11 December 2017

    7.1
    OK but needs work.
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Floor in bedroom was very uneven and dangerous in places needs renewing to make safe. Bathtub has uneven surface which was dangerous when having a shower. Needs a new tub to make safer. Furnishings outdated for price of hotel. Kettle and mugs in room but had to buy coffee from restaurant to make a drink. Not much choice for Breakfast and hot food was cold. Paid extra for breakfast but wasn't worth it. We're not fussy people but would like to get what we pay for.

    Close to city centre and amenities. Overlooking Christmas market. Has nice restaurant on site and food is lovely.shower was nice and hot. Friendly welcoming staff.

    Stayed in December 2017

  • Reviewed: 16 November 2017

    8.8
    Family of 3 All had a great time at the hotel. Breakfast basic European style but enjoyable.
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Quite location opposite park. Great staff really helpful, All spoke a level of English, made welcome from the start.

    Great location, loads of places to eat and see the city all within walking distance.

    Stayed in November 2017

  • Reviewed: 13 November 2017

    7.5
    The hotel is very near to the centre.
    • Leisure trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 1 night

    The juice, coffee machines used for breakfast were really dirty. The floor in our room was uneven.

    The hotel is very near to the centre. It guarantees a free parking- in the city it is very difficult to find parking. The room was very quiet (even if there was an event in the restaurant); there is a park right near the hotel. The staff was really nice.

    Stayed in November 2017

  • Reviewed: 10 November 2017

    6.3
    The stuff - very helpful, breakfast is Ok
    • Family with young children
    • Family Studio
    • Stayed 2 nights

    All furniture is really old, bathroom - lack of hot water ... Heating was working only in one room ( we had an apartment ) .

    The stuff - very helpful, breakfast is Ok

    Stayed in November 2017

  • Reviewed: 7 October 2017

    7.9
    Great location and good value
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast on our first morning was a lot better than our second morning which was buffet style. the first morning we just selected a breakfast style and that was served which was a better quality than the buffet

    This hotel was in a good location and good restaurants were walkable from here as well as Tsaravets (about 30mins). There was also parking available for guests. The room was a decent size (very big bed!) and the shower was good. We had dinner in the restaurant one night which was good value and they had a good selection of food available.

    Stayed in October 2017

  • Reviewed: 13 September 2017

    9.2
    Very clean.
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    If you parking behind it's possible to parking another car in front of you. But all the cars are register at reception at I thing the problem should resolved fast.

    Very clean. Nice view and quit area. 10 % discount to the hotel restaurant. Free coffe at reception. Private parking area.

    Stayed in September 2017

  • Reviewed: 25 August 2017

    10
    The hotel is very well situated in the centre of the city.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    The hotel is very well situated in the centre of the city. The host was very friendly and the room was very clean. The hotel's restaurant had awesome food!

    Stayed in August 2017

  • Reviewed: 8 July 2017

    7.9
    Good all round choice
    • Group
    • Standard Double or Twin Room
    • Stayed 1 night

    No tea and coffee making facilities.

    Breakfast was very good, clean and comfortable room. Lots of restaurants around the area and very central looking around Veliko Turnovo. Staff very helpful and friendly

    Stayed in June 2017

  • Reviewed: 30 April 2017

    9.2
    Enjoyable stay in Veliko Tarnovo
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Balcony
    • Stayed 7 nights

    The only down side was even though we had a little balcony it was quite noisy at night so couldn't keep the windows open when it was hot.

    The staff and especially the receptionists were fantastic they couldn't do enough to help us. The hotel was in an excellent position and close to restaurants and cafes.

    Stayed in April 2017

  • Reviewed: 29 April 2017

    8.8
    Ideal location
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Room smelt of stale cigarette smoke!

    The receptionist helped print off some documents I required for my onward journey..very friendly staff...nice food in the restaurant...ideally situated beside the park.5 minute walk to Coach station.

    Stayed in April 2017

  • Reviewed: 1 March 2017

    6.7
    A hotel with potential to improve
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Balcony
    • Stayed 1 night

    - The room was not very clean. - Although we have chosen a non smoking room, you could feel that people have been smoking inside when entering the room. - They do not have a parking lot where you can leave your car. The parking is done on the street, if you find a parking space, which might be quite difficult during the day. - Breakfast is definitely not the best.

    The hotel is located near the park and there are several restaurants nearby. The staff is quite friendly.

    Stayed in February 2017

  • Reviewed: 7 January 2017

    9.2
    The service is much better than it used to be.
    • Business trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 2 nights

    The service is much better than it used to be... The breakfast was also much faster. Last time which I have been in the hotel I had to wait 40 minutes to be served. This time the breakfast was ready for 5 minutes.

    Stayed in January 2017

  • Reviewed: 6 December 2016

    8.3
    Lovely hotel and location
    • Solo traveller
    • Deluxe Double or Twin Room with Balcony
    • Stayed 1 night

    Wifi connectivity wasn't good in the room. Grout in the shower area could do with a bleach to get rid of the mould. Bed cover needed a wash and it would be nice if the bed was made up with the duvet on arrival. Room smelled like cigarettes. Balcony was off the bathroom. Soundproofing would be a big bonus as you can hear noises from all over the hotel (doors etc).

    Room with park view and balcony was really lovely. Free coffee in reception was great. The Receptionists were helpful and friendly. Very good location close to town centre and 5 minutes walk to coach station. Nice to have breakfast included (but didn't receive the mineral water/juice). Christmas Market was very close by, in the park.

    Stayed in December 2016

  • Reviewed: 6 December 2016

    10
    Very large and spacey room and bathroom.
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Would have been better if the AC was working. It got a little nippy in the room at a point.

    Very large and spacey room and bathroom. Clean sheets and towels.

    Stayed in December 2016

  • Reviewed: 14 November 2016

    7.9
    Nice hotel, well positioned for access to VT centre
    • Leisure trip
    • Group
    • Deluxe Double or Twin Room with Balcony
    • Stayed 1 night

    Breakfast served in the restaurant and was okay but looked like it had been stood for ages and the juice was watery and staff not very cheerful but the selection was okay. There was a kettle in the room but no cups or tea/coffee facilities - but you could get free coffee and tea from a machine in reception.

    Reception staff were very helpful and friendly and the room was a good size, we had the one with the balcony and it was accessed via the bathroom (slightly odd). The hotel is in an excellent position opposite a beautiful park and just round the corner from Mother Bulgaria so very central to shops and bars and restaurants.

    Stayed in October 2016

  • Reviewed: 28 August 2016

    10
    Location, staff and comfort
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Balcony
    • Stayed 5 nights

    The only thing is the breakfast food. The idea with serving various types of breakfast is interesting (although we caught a Swedish buffet for most of the mornings), but it definitely needs more effort.

    The location is perfect. It's quiet, the hotel is clean. The bed is comfortable. The bathroom is giant, it has a tub. The balcony is with a view towards a park. The staff is friendly, helpful and accommodating. The breakfast lounge is pretty and well-decorated. The coffee is very good. The Wi-Fi signal is strong (except for the last morning when it didn't work at all).

    Stayed in August 2016

  • Reviewed: 21 August 2016

    7.9
    The staff were very friendly.
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The furniture was old and the mattresses were not comfortable.

    The staff were very friendly. The location is in the center of the city. The ceiling was higher than the usual for Bulgaria. The breakfast was good - we liked the mekitsi and the French toast.

    Stayed in August 2016

  • Reviewed: 16 August 2016

    7.1
    A quiet alternative
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night

    - the floor was sagging in parts - the AC controls were very hard to read in the poor light - breakfast could have had more cereal variety and eggs other than cold, hard-boiled - wifi was patchy

    - the location was great - the reception staff were very friendly and helpful - the room was quiet - a good, deep bath

    Stayed in August 2016

  • Reviewed: 16 August 2016

    8.8
    Pleasent hotel
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 2 nights

    The rooms are very small. We booked a luxury room with a balcony, but what a surprise we found we got there, the balcony actually is not attached to the room, and if you wish to go on the balcony, you need to go through the bathroom in order to get there, which is not very convenient and nice at all.

    Great location. Comfortable beds. Polite staff.

    Stayed in August 2016

  • Reviewed: 30 June 2018

    10
    Excellent hotel, quiet after the flight, professional staff
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Excellent hotel, quiet after the flight, professional staff

    Stayed in June 2018

  • Reviewed: 22 June 2018

    10
    Good location.
    • Leisure trip
    • People with friends
    • Deluxe Double or Twin Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Good location. Comfortable. Clean. Friendly staff.

    Stayed in June 2018

  • Reviewed: 14 June 2018

    4.2
    Noisy
    • Business trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Noisy

    Stayed in June 2018

  • Reviewed: 10 May 2018

    10
    Everything was great.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    Everything was great.

    Stayed in May 2018

  • Reviewed: 2 May 2018

    7.5
    Really clean room and bathroo;
    • Leisure trip
    • Group
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Poorly breakfast and not so varied

    Really clean room and bathroo;good food at the restaurant, with 10% discount for the guests

    Stayed in May 2018

  • Reviewed: 22 April 2018

    7.9
    Excellent location as near restaurants and bus station
    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Excellent location as near restaurants and bus station

    Stayed in April 2018

  • Reviewed: 17 February 2018

    10
    Perfect location to explore
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Location is fantastic with parking spaces available. Nice spacious room and bathroom. Helpful friendly staff.

    Stayed in February 2018

  • Reviewed: 2 January 2018

    10
    Great location and staff.
    • Group
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No Coffee (a hot kettle) in room.

    Great location and staff. Parking beside the hotel. Room was very nice. Great value.

    Stayed in December 2017

  • Reviewed: 26 December 2017

    8.3
    Location
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Location

    Stayed in December 2017

  • Reviewed: 25 December 2017

    8.8
    Everything is fine
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast is quite poor..

    Everything is fine

    Stayed in December 2017

  • Reviewed: 11 December 2017

    9.2
    Nice intimate and cozy room.
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Balcony
    • Stayed 1 night

    Nice intimate and cozy room.

    Stayed in December 2017

  • Reviewed: 4 December 2017

    5.8
    nice staff, friendly and helpful
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 3 nights

    poor breakfast, bathroom not clean, old over used towels

    nice staff, friendly and helpful

    Stayed in December 2017

  • Reviewed: 7 November 2017

    8.8
    we had a nice and relaxing holiday
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 2 nights

    -

    all the services

    Stayed in November 2017

  • Reviewed: 25 October 2017

    8.8
    The location is excellent in the very center of the city.
    • Business trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    The insolation of the walls needs to be better.

    The location is excellent in the very center of the city.

    Stayed in October 2017

  • Reviewed: 9 October 2017

    7.9
    Location was very nice.
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Clean. Friendly stuff. Good bathrooms.

    Location was very nice.

    Stayed in October 2017

  • Reviewed: 29 August 2017

    10
    Super hotel, ne-am simtit excelent!
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Balcony
    • Stayed 2 nights

    Tot :)

    Stayed in August 2017

  • Reviewed: 25 August 2017

    9.2
    Great value for money and great location.
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 1 night

    Great value for money and great location.

    Stayed in July 2017

  • Reviewed: 12 August 2017

    7.5
    Good location
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The rooms need renovation, the bed wasn't very comfortable.

    Very good location, near to the city center. The staff was very polite.

    Stayed in August 2017

  • Reviewed: 29 July 2017

    8.3
    Location
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Tabacco smell

    Location

    Stayed in July 2017

  • Reviewed: 17 July 2017

    7.1
    ok
    • Leisure trip
    • Family with young children
    • Family Studio
    • Stayed 1 night

    size of beds especially in the small room, breakfast

    location, parking, staff

    Stayed in July 2017

  • Reviewed: 9 July 2017

    8.3
    Friendly stuff.
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Price a bit high. Not breakfast included

    Friendly stuff. Sweet private balcony. Well located.

    Stayed in July 2017

  • Reviewed: 12 June 2017

    9.6
    The room is too noisy cause it is under a bar!
    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The room is too noisy cause it is under a bar!

    Stayed in June 2017

  • Reviewed: 10 April 2017

    9.2
    Great staff , great location,great food!
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Not much not to like!

    Hotel was great

    Stayed in April 2017

  • Reviewed: 27 March 2017

    8.3
    Staff were amazing
    • Leisure trip
    • Solo traveller
    • Economy Double Room
    • Stayed 1 night
    • Submitted via mobile

    Staff were amazing

    Stayed in March 2017

  • Reviewed: 27 March 2017

    7.9
    Extremely friendly and nice staff, perfect location
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Old material base

    Extremely friendly and nice staff, perfect location

    Stayed in March 2017

  • Reviewed: 21 February 2017

    7.9
    Friendly reception
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 1 night
    • Submitted via mobile

    Bed was really hard, would be good to have tea/coffee making facilities in the room.

    Good location nice clean bathroom

    Stayed in February 2017

  • Reviewed: 11 February 2017

    8.8
    Hotel in the park
    • Leisure trip
    • Solo traveller
    • Deluxe Double or Twin Room with Balcony
    • Stayed 1 night

    room smelt of stale tobacco smoke

    Very helpful staff parking outside the hotel,,,

    Stayed in January 2017

  • Reviewed: 26 January 2017

    10
    It was convenient and pleasant. Just a shame about the food. Also the poor waitress was the only one
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The risotto, salmon, was very very poor quality. The salmon was burnt and the risotto was stodgy.

    The reception staff were very helpful and pleasant.

    Stayed in January 2017

  • Reviewed: 24 December 2016

    9.6
    Lovely Christmas break
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Fantastic staff on reception, nice clean big room good bathroom with both bath & shower.great location.

    Stayed in December 2016

  • Reviewed: 20 December 2016

    9.2
    Very comfortable hotel on the Marno Pole park
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    A bit of a hike to the main sights.

    Very clean and comfortable hotel near the bus station. Great wifi connection and friendly staff.

    Stayed in November 2016

  • Reviewed: 9 December 2016

    8.8
    Good for weekend.
    • Leisure trip
    • Couple
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    Nice

    Good

    Stayed in December 2016

  • Reviewed: 28 November 2016

    9.2
    Friendly staff, clean and cosy room!
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 1 night
    • Submitted via mobile

    Friendly staff, clean and cosy room! Perfect location!

    Stayed in November 2016

  • Reviewed: 14 November 2016

    9.6
    Lovely hotel
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Lovely hotel staff very friendly food excellent will visit again

    Stayed in November 2016

  • Reviewed: 11 November 2016

    10
    Great location, decent breakfast, very nice staff
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Balcony
    • Stayed 1 night

    Great location, decent breakfast, very nice staff

    Stayed in October 2016

  • Reviewed: 2 November 2016

    7.9
    Breakfast can be better.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast can be better. Good coffee.

    Stayed in October 2016

  • Reviewed: 1 November 2016

    5.8
    The staff was very kind.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Nobody refill the toilet paper and we were out of paper, the room was not cleaned every day

    The staff was very kind.

    Stayed in October 2016

  • Reviewed: 29 September 2016

    8.3
    Breakfast.
    • Leisure trip
    • Family with young children
    • Family Studio
    • Stayed 1 night
    • Submitted via mobile

    Walls need a repaint. The cleaning service should insist more on the carpets.

    Breakfast.

    Stayed in September 2016

  • Reviewed: 15 September 2016

    8.8
    We forgot something at the hotel and staff was great.
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 1 night

    We forgot something at the hotel and staff was great. They made sure the items were back to us in a very short time.

    Stayed in August 2016

  • Reviewed: 9 September 2016

    9.2
    Very nice place right in the middle of town.
    • Leisure trip
    • Couple
    • Family Studio
    • Stayed 2 nights

    -

    The room was very spacious and nice. The food at the hotel restaurant was excellent. You must try the breaded broccoli :)

    Stayed in August 2016

  • Reviewed: 5 September 2016

    7.1
    location, wifi connection
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights

    breakfast, overall look and feel of the room, window view

    location, wifi connection

    Stayed in August 2016

  • Reviewed: 4 September 2016

    8.3
    Pleasent atmosphere.
    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Basic breakfast

    Pleasent atmosphere. Very friendly reception with espresso.

    Stayed in September 2016

  • Reviewed: 16 August 2016

    8.8
    Nice for a city break
    • Leisure trip
    • Family with older children
    • Standard Double or Twin Room
    • Stayed 2 nights

    The shower.

    Nice hotel,good position,good breakfast.

    Stayed in August 2016

  • Reviewed: 16 August 2016

    9.6
    excellent hotel
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Balcony
    • Stayed 1 night

    excellent location, clean rooms, the staff was very nice.

    Stayed in August 2016

  • Reviewed: 9 August 2016

    7.5
    Worth your money
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    The shower was clogged

    The location is very nice and the staff was very friendly

    Stayed in August 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 24 May 2016

    9.6
    Friendly and helpful staff.
    • Leisure trip
    • Couple

    Bathroom had a shower, we would have preferred a bathtub. Coffee cups were somewhat on the small side.

    Friendly and helpful staff. Good WiFi. Nice breakfasts. Pleasant surroundings. Good location.

  • Reviewed: 8 April 2016

    7.1
    Reception staff were brilliant and could help you enough,...
    • Leisure trip
    • Group

    Waiting staff were not helpful, never smiled, got orders wrong, very slow.

    Reception staff were brilliant and could help you enough, they did over and above their duty. Very helpful.

  • Reviewed: 14 September 2015

    10
    Marvelous location, clean vicinity, banks, restaurants,...
    • Leisure trip
    • Couple

    I am normally a very critical person. But I'm really happy to concede the fact nothing was lacking in our stay at Hotel Alegro.

    Marvelous location, clean vicinity, banks, restaurants, cafes nearby. The property itself a has impressive features. It's is priced for a 3 star hotel but distinctly offers a 5 star Boutique hotel experience. Amazingly clean and well decorated interiors giving a plush look. Sparkling clean maintenance from the lobby all the way to the rooms and bathrooms. We stayed in a Standard Double room which had a view to the cute restaurant's patio seating, situated in our hotel. The room furnishings are modern and well equipped for our daily needs. The bed linen smelt like fresh daisies. Pillows and mattress had just the right softness and comfort. Bathrooms were spacious with abundant toiletries. The water pressure in shower was strong. Tight glass doors meant No water splashing on floors at all. Air conditioning was really good and wifi had strong reception in every corner of the hotel as well as rooms. But above all, it was the courtesy and eagerness of the two front desk staff, Angelica & Broyana, which won us over. They had a brimming smile and sparkling eyes with a "YES WE CAN" attitude, each time guests would need them. We were particularly impressed with the professional way they handled all basic queries before arrival through emails, to managing our last minute requested DAY-TOURS planning. We desperately needed an English speaking tour guide to show us around Turnovo, something even the local Tourist Information office lacked, despite their earlier assurances. Angelica managed at the eleventh hour to arrange for us a remarkable person who is not only fluent in English but also well read in history. And why wouldn't he be? After all he is an archeologist. The tours were swiftly arranged according to our preferences and cost us significantly less than regular tour operators. We are thankful to our guide Mr Rumen Kolev, and of course the brilliant staff at Hotel Alegro for making our short stay in Turnovo, most memorable.

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