Room size and breakfast

Excellent services.

Stayed in March 2024

Some of the facilities in spa was not working

The staff especially in reception desk are all helpfull in all aspects. Thank you for them ! Other staff are also professional and helpfull.

Stayed in April 2024

They don't refill the drinking water when servicing the room so I had to ring down for more each day. It was very warm so it would have been nice if they had done that.

Large and comfortable room, friendly staff, fantastic breakfast selection. On site restaurant had a great selection of really delicious food! Free wellness centre, whiskey library with a stunning view on the top floor. Most of the staff spoke English well, only one or two didn't, and they were all very friendly! Beautiful gardens around the building. What's not to like?

Stayed in April 2024

I stayed in the family room. The beds were very comfortable. It was a clean room. The breakfast was very good. I recommend it.

Stayed in April 2024

Nothing

Nice room. Rich breakfast. Kind staff.

Stayed in April 2024

Very good SPA🤩

Stayed in March 2024

We love the hotel,it is our favorite place to stay in Plovdiv!

Stayed in March 2024

breakfast, spa restrictions

room, dising

Stayed in March 2024

Maybe parking could be improved. Other that that everything was perfect. The prices of rooms are high, but I think it is worth it.

Truly dog friendly. They gave us even a dog bed and a bowl. Really friendly staff. Very clean rooms. Upon check-in we received complimentary things both for us (cupcakes and water) and for our dog (dog treats, a plush toy and some vitamins). During our stay the hotel was full, but in the room it was very quiet which is the first time this happens to me.

Stayed in February 2024

Especially location is good. Actually not close to City Center but very close to shopping and entertainment areas. It's quiet area so you can sleep without any disturbing noise from outside. Breakfast has good choise of assortment.

Stayed in March 2024

No comments here.

Everything was good! Excellent breakfast!!! Nice lobby!! Good location!

Stayed in March 2024

We liked everything

The property has excellent spa, staff was friendly from the time we checked in to the time we left, anyone we talked to or asked for help was helpful and welcoming. Our room was spacious and the bed was comfortable. The free parking and the welcoming treats were great! We would definitely stay here again, next time we visit Plovdiv!

Stayed in March 2024

Nothing

Very friendly staff and great value for money spent.

Stayed in March 2024

Staff Rooms Restaurant

Stayed in February 2024

This review is hidden because it doesn't meet our guidelines.

Exceptional breakfast, good size of the room.

Stayed in February 2024

I know, the coffee sucks in most hotels, but since this is my favourite hotel in Plovdiv, it'll be awesome if the coffee gets better. I would suggest to the hotel staff to organise a coffee degustation with Dabov Coffee or with Family Roastery from Plovdiv. Just bring the coffee you currently serve and compare it with the specialty coffee on such degustation. It's important for the hotel staff to be educated what's the taste of a good coffee and to know the different methods of extraction. In my understanding, a good hotel breakfast should be able to offer at least the following coffee drinks: - espresso from fresh beans (max 1 month from the date of roasting) - medium-to-dark roast - cappuccino with milk - cappuccino with oat milk - a good filter coffee from fresh beans - light-to-medium roast

I've been staying in this hotel quite regularly at least 3-5 times a year since August 2022. I've been in a regular and in a premium rooms. I've been there when the hotel is crowded and when it doesn't have too many guests. For me the most value for money I get is when I stay at a Premium room when the hotel is not too busy. I just love how spacious are the rooms! Why I'll continue staying at the Imperial? + For 2 years, I've seen month-to-month improvements and tweaks in the way the hotel works + I've been pleasantly surprised to see my feedback and suggestions addressed on my next visit

Stayed in February 2024

The location was good. It is not at the city center but in 15 min walk you will be there. Very nice SPA center. Hot sauna was really amazing. Overall it is very nice!

Stayed in February 2024

.

Clean and everything was excellent 👌 Recommended

Stayed in February 2024

Everything about the property was fantastic - Great value for money, great facilities and the staff were exceptional - so attentive and extremely helpful. Will definitely be coming again

Stayed in February 2024

Everything was perfect! And they have a great attitude towards pets. Staying there for a second time and for sure will go again.

Stayed in February 2024

Spa centre was not always fully operational. But there is enough there to keep you relaxed

Staff, welcoming, very helpful. Clean, easy parking. The location is in a calm place but close enough to walk into the city.

Stayed in February 2024

The room was spacious and comfortable. Staff were very friendly and helpful. We tried the restaurant and the lobby bar also and enjoyed it. The spa was clean but it needs little maintenance- the steam room wasn’t working.

Stayed in February 2024

Beautiful and charming hotel, excellent spa Huge room with comfortable beds Nice breakfast I highly recommend

Stayed in January 2024