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Reviews of Jasmin Hotel 3 stars

252 Simeonovsko shosse, Vitosha District, 1434 Sofia, Bulgaria

#10 of 196 hotels in Sofia

Guests' Choice

Review score

Based on 292 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.3

  • Location

    8.5

  • Facilities

    8.9

  • Staff

    8.9

  • Value for money

    9.1

  • Free WiFi

    8.5

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Showing 1 - 64

  • Reviewed: 12 October 2018

    9.6
    Nice and clean place.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    I got another room than I booked. I was ask to pay the price differently than what they told me when we arrived.

    Nice and clean place. Good location near to Ikea. It was worm and clean.

    Stayed in October 2018

  • Reviewed: 21 September 2018

    10
    Stunning views, awesome room, comfy bed and a fantastic spa...
    • Leisure trip
    • Couple
    • Apartment
    • Stayed 1 night
    • Submitted via mobile

    Stunning views, awesome room, comfy bed and a fantastic spa bath.. only thing missing was a kettle in the room which would of been perfect for a morning coffee on the balcony..

    Stayed in September 2018

  • Reviewed: 6 September 2018

    9.6
    The bedroom was enormous and spotlessly clean and the...
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    We were disappointed that nobody responded to our request for an airport pick up

    The bedroom was enormous and spotlessly clean and the breakfast was excellent

    Stayed in August 2018

  • Reviewed: 3 September 2018

    10
    A super place, highly recommended
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Everything was perfect the room was lovely and the staff were so amazing, happy smiling and helpful, the restaurant served us beautiful food and the surrounding was very nice. Looking forward to our next stay tonight!

    Stayed in August 2018

  • Reviewed: 31 August 2018

    10
    A fabulous stay
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Very well equipped large and comfy rooms, exceptionally attentive staff. Awesome dinner in the resort's restaurant, We will be happy to visit again!

    Stayed in August 2018

  • Reviewed: 22 August 2018

    8.8
    Nice room with clean bathroom.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    The wifi signal in the room could be improved. Staff was maybe not the kindest at times.

    Nice room with clean bathroom. Good breakfast. Great views of Sofia.

    Stayed in August 2018

  • Reviewed: 9 August 2018

    9.6
    Lovely hotel worth the money too....
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    We had to leave to go home...😂😂

    What ever we asked for or about nothing was no trouble, smiles from all the staff.... the breakfast was tasty and plenty of it..... Swimming was good as we had it to ourselves which was excellent for my friends son who has difficulties.... throughly enjoyed.... The restaurant for the evening meal, fabulous, food very tasty again staff helpful.... it as very busy.... clean, beautiful, upstairs the views of the mountains gorgeous..... free shuttle to the airport, the driver who was very nice too......

    Stayed in August 2018

  • Reviewed: 30 July 2018

    9.6
    Best transit place when coming/going to Greece
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Please fix the bathtub in room 512. Instead of draining in a pipe, it drains outside and floods the floor.

    - great location; - big room; - good breakfast; - friendly staff; - very comfortable bed

    Stayed in July 2018

  • Reviewed: 24 June 2018

    9.2
    Good location for family sleep over
    • Leisure trip
    • Family with young children
    • Apartment (2 Adults + 2 Children)
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was average quality There was a lot of hair in the shower cabin and on the bathroom floor

    Nice room, very spatious, good price vs comfort ratio Large privat parking and own restaurant across the street Nice garden with terrace and pool

    Stayed in June 2018

  • Reviewed: 23 June 2018

    9.2
    Nice stay.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Shuttle from airport was included but it was not available. I couldn't comunicate with the property because they didn't answer to mail or calls.

    Stayed in June 2018

  • Reviewed: 18 June 2018

    9.6
    Just seven km to the center
    • Couple
    • Apartment
    • Stayed 5 nights
    • Submitted via mobile

    The hotel is located in a most saughtafter neighbourhood in Sofia - at Mount Vito shall. We booked an Apparent with two rooms and breathtaking view over Sofia,. The hotel Restaurant over the street is very good and the waiters are very friendly.

    Stayed in June 2018

  • Reviewed: 28 May 2018

    5.8
    It’s clean, beds and pillows are comfortable.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    They advertise they offer a free airport shuttle which attracts travelers, but the catch is that the shuttle driver starts at 8am, which means all the early flights up until 10 or 11am wouldn’t be covered. Ours was at 6:35am like many others, so when we got to the hotel the evening before & learnt we can’t use the shuttle wasn’t happy about it. Also, the building where they gave us a room had lots of stairs down and up and transitions to get to the room - if you have heavy bags or an older person who can’t climb stairs well - it’s a problem! Wasn’t happy about that either. Their response was that hotel was full. Internet was terrible - nothing was done about it.

    It’s clean, beds and pillows are comfortable. The staff is nice. It’s 15 min away from the airport, about 25 min from the bus station.

    Stayed in May 2018

  • Reviewed: 10 April 2018

    9.2
    Nice place
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 7 nights

    The bed sheets weren't changed every day and if you got the bedding with yellow spots, you stayed with them for a long time. Some toiletries are in need of repair.

    The big room, big beds, the quiet, the location, the restaurant.

    Stayed in April 2018

  • Reviewed: 9 March 2018

    10
    Evertything was fine, I come back there if will be in Sofia next time.
    • Business trip
    • Group
    • Single Room
    • Stayed 3 nights

    Friendly and helpful staff. Nice, big and clean rooms. Very quite. Tasty breakfasts. Nice restaurant. Very good location - close to the airport, highway, city centre, mall (we rent a car).

    Stayed in March 2018

  • Reviewed: 13 February 2018

    8.8
    A pleasant stay with a lovely comfortable & clean room, with good food.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The only thing we were not so happy with was, they had a large party planed at the Jasmin Restaurant & the only place we could sit to eat was in the smoking area & this was not really suitable as neither of us smoke, so we ate our food quickly as people started smoking which was a shame as we would have liked to have stay a little longer & enjoyed our evening.

    The food & staff were excellent at the Jasmin Restaurant as usual & also an excellent breakfast. The room was very nice, clean & comfortable.

    Stayed in February 2018

  • Reviewed: 8 February 2018

    8.3
    The rest was ok
    • Leisure trip
    • Family with young children
    • Comfort Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Drop off pick up airoport transfer it wasn't provided as I booked this hotel with airoport transfer and mentioned them earlyier.I paid a taxi so very dissapointed(((

    Nice and comfortable room. Nearby a restaurant with deliciouse food.

    Stayed in February 2018

  • Reviewed: 20 November 2017

    10
    Comfortable, friendly and with everything we needed. Thank you!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights

    Parking in central Sofia is very difficult but a taxi from the hotel is only about £13 for a return journey so well worth using. The hotel staff were very helpful in arranging this for us and providing advice on choosing which taxi to use on the way back. We downloaded the yellow taxi app and that worked really well.

    Very comfortable and large room, good choice of breakfast and the staff were very friendly and helpful. The Jasmin restaurant across the road was also really good. I would thoroughly recommend the Jasmin Hotel as a great place to stay.

    Stayed in November 2017

  • Reviewed: 26 September 2017

    7.1
    Poor Location....but decent value for money if you don't drink.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    Pool was poorly maintained and suffered from excessive traffic noise and fumes. Drink prices were excessive. Hotel location is on a dangerously busy steep main road with poor footpaths. Aggressive feral dogs roam the area, feeding from upturned or overflowing bins. Room provided was not as described on Booking..(no balcony).

    Large clean room. Friendly staff. Great coffee. Good breakfast.

    Stayed in September 2017

  • Reviewed: 11 September 2017

    9.2
    very good
    • Group
    • Double Room
    • Stayed 1 night

    the internet did not work in the evening

    enough space in the room, excellent restaurant, centre of Sofia accessible with a combination of bus 67 and ''a la pied '' / underground

    Stayed in September 2017

  • Reviewed: 26 August 2017

    8.8
    Clean, Comfortable Hotel with Lovely Breakfast, Excellent Resteruant & Friendly Staff
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Clean, comfortable hotel with friendly staff & very reasonable priced. The Jasmin Resturant was excellent the food, beer, friendly helpful staff & again reasonably priced.

    Stayed in August 2017

  • Reviewed: 19 August 2017

    9.2
    Great place and price
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Although we came after 3 pm, we had to wait for the room, it was not ready. Nonetheless, we were offered coffee. The hotel is far away from downtown, so hard to get without a car.

    The room was very big and comfortable. The breakfast was also good. In general everything was as we expect it and good.

    Stayed in July 2017

  • Reviewed: 15 July 2017

    9.6
    A great place.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 5 nights

    A bit out of the way but if you have a car, no problem.

    Spacious room. Rich breakfast. Wonderful staff. Excellent restaurant right across the street. Big supermarkets close by.

    Stayed in July 2017

  • Reviewed: 6 June 2017

    8.8
    lovley beautifull hotel
    • Leisure trip
    • Group
    • Single Room
    • Stayed 3 nights

    , a lot of stairs to the reception and to the rooms 15 minuts by car to the center

    helpfull stuff, shuttle service from airport and to the centre, very good breakfast, very good restaurant next door (jasmin restaurant) . a very close supermarket and farmacy

    Stayed in May 2017

  • Reviewed: 6 June 2017

    9.6
    very kind, helpful and professional staff, wonderful...
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    very kind, helpful and professional staff, wonderful atmosphere, very comfy beds, modern, spacious and clean rooms, wide range of buffet breakfast, amazing restaurant

    Stayed in June 2017

  • Reviewed: 16 April 2017

    7.1
    Hotel is great value - avoid the restaurant opposite
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 3 nights

    The restaurant opposite should be avoided at all costs - no concept of customer service and twice - in consecutive nights- i was moved from a larger table to a smaller one when the restaurant was empty. Ridiculous. The breakfast is a very small selection and after a couple of days you'll tire of it.

    It's good value for the price, staff were efficient

    Stayed in April 2017

  • Reviewed: 28 March 2017

    10
    Beautiful views
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    There was nothing

    Location was great staff very good and helpful. Restaurant was fabulous. Decor was great and food top notch. Free transfers a great idea.

    Stayed in March 2017

  • Reviewed: 31 October 2016

    8.8
    Very good apartment
    • Leisure trip
    • Couple
    • Apartment
    • Stayed 2 nights

    The apartment is very nice, clean and spacious with city and mountain view. The location is perfect ( next to the ring road) but it is a little bit far from downtown.

    Stayed in October 2016

  • Reviewed: 19 September 2018

    7.5
    Excellent value for the money
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    WiFi vas weak in the rooms at the end. Numbers 105, 205.

    Excellent value for the money

    Stayed in September 2018

  • Reviewed: 23 August 2018

    10
    A great hotel to stay on a budget
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night

    A great hotel to stay on a budget

    Stayed in July 2018

  • Reviewed: 13 August 2018

    10
    A fantastic budget hotel
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    A great place to stay Very clean Helpful staff

    Stayed in August 2018

  • Reviewed: 30 July 2018

    7.5
    The bed was very comfortable
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    The bed was very comfortable

    Stayed in July 2018

  • Reviewed: 22 July 2018

    10
    Ideal location for a visit to Sofia
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night

    I cannot find fault with this hotel

    Very nice, clean & comfortable rooms Excellent restaurant Very friendly & helpful staff

    Stayed in July 2018

  • Reviewed: 4 July 2018

    10
    The best hotel for transit to Greece
    • Family with young children
    • Comfort Triple Room
    • Stayed 1 night
    • Submitted via mobile

    The room, the breakfast, the safe parking, soffa for kids, silence all for this was very good! Is the second time to stay here and not least!

    Stayed in July 2018

  • Reviewed: 9 May 2018

    6.7
    The transport servise to airport
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    The transport servise to airport

    Stayed in May 2018

  • Reviewed: 22 April 2018

    9.2
    Unfortunately restaurant closed when we arrived but...
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    No lift to bedrooms

    Unfortunately restaurant closed when we arrived but breakfast good

    Stayed in April 2018

  • Reviewed: 22 April 2018

    10
    #1 Money for value in Sofia
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Location, plentiful breakfast, good spacious rooms and the stuff is nice.

    Stayed in April 2018

  • Reviewed: 19 April 2018

    10
    Excellent
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Nothing dislike

    First time at the hotel and will be coming back

    Stayed in April 2018

  • Reviewed: 2 December 2017

    9.2
    good facilities clean beutiful place on the slopes
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    restaurant is a bit overpriced and not really that good.

    good facilities clean beutiful place on the slopes

    Stayed in December 2017

  • Reviewed: 22 September 2017

    10
    Sofia
    • Leisure trip
    • People with friends
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Everything

    Stayed in September 2017

  • Reviewed: 21 September 2017

    9.6
    Very clean and well maintained.
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights

    Very clean and well maintained. Friendly staff and great restaurant. Great value for money.

    Stayed in September 2017

  • Reviewed: 26 August 2017

    10
    Perfect staff, very clean and comfortable hotel.
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Perfect staff, very clean and comfortable hotel.

    Stayed in July 2017

  • Reviewed: 25 August 2017

    8.0
    Good location
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Lack of information on what do do in the area

    Breakfast and location

    Stayed in August 2017

  • Reviewed: 23 August 2017

    9.2
    Very pleased
    • Leisure trip
    • Family with young children
    • Apartment (2 Adults + 2 Children)
    • Stayed 2 nights
    • Submitted via mobile

    Only one air conditioning for the entire apartment.

    Very good restaurant opposite of the hotel. Kids enjoyed the pool. Good staff.

    Stayed in August 2017

  • Reviewed: 19 August 2017

    10
    Excellent!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Everything was excellent. Spotless clean and spacious room with an amazing terrace. Attention to details and very good breakfast.

    Stayed in August 2017

  • Reviewed: 11 August 2017

    9.2
    Nice place to stay with fabulous restaurant
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Clean Comfy beds

    Easy to find Staff very friendly Good level of English

    Stayed in August 2017

  • Reviewed: 29 July 2017

    9.6
    The breakfast it was basic.
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights

    The breakfast it was basic.

    Stayed in July 2017

  • Reviewed: 10 July 2017

    9.6
    A great place to stay
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 8 nights
    • Submitted via mobile

    The wi fi crashed a few times

    It had a great balcony, a nice soft bed

    Stayed in July 2017

  • Reviewed: 9 July 2017

    9.2
    Great value and service
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Bar shut early

    Reception staff could not do enough to help

    Stayed in July 2017

  • Reviewed: 30 June 2017

    10
    I love this hotel.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Nothing = I really like this hotel.

    The breakfast was good with freshly made coffee. The rooms are lovely.

    Stayed in June 2017

  • Reviewed: 28 November 2016

    10
    Very pleasant stay at a reasonable price.
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    A small gym would be a good idea.

    The breakfast has always been excellent there.

    Stayed in November 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 15 November 2015

    8.8
    The staff is good, the rooms are clean and comfortable, and...
    • Business trip
    • Solo traveller

    This is not a place for people with a handicap. There is no part of the hotel that can be accessible without stairs.

    The staff is good, the rooms are clean and comfortable, and the breakfast is good.

  • Reviewed: 1 August 2015

    8.3
    The accomodation location is very good.
    • Leisure trip
    • Family with young children

    Problem with the receptionist feeling and the booked number of rooms.

    The accomodation location is very good. ok: Room cleaning, modern feeling, pool, bathroom.

  • Reviewed: 20 July 2015

    7.9
    Very nice location and view from balcony, beautiful garden,...
    • Leisure trip
    • Family with young children

    Superficial cleaning, stains and dirt on the floor, spots on bathroom doors, dirty bedside tables, switches and remotes, no mosquito net. All this are bothering much more when traveling with small children.

    Very nice location and view from balcony, beautiful garden, nice and clean pool, helpful staff, excellent breakfast, large room and bathroom (tube and shower), good bathroom cosmetics (including toothbrush and paste), comfortable mattress, parking.

  • Reviewed: 1 July 2015

    6.3
    The front desk agents, driver and housekeeping provided good...
    • Leisure trip
    • Solo traveller

    there was mold in my bathroom. The bed wasn't comfortable.

    The front desk agents, driver and housekeeping provided good customer service. Breakfast choices were good.

  • Reviewed: 4 June 2015

    10
    New location, clean, quiet, confortable.
    • Leisure trip
    • Family with young children

    New location, clean, quiet, confortable. Nice view from room 523 over Sofia, from the big terrace. A lot of amenities in the bathroom, slippers and clean towel. Bathroom with window. Breakfast from 7 to 10.

  • Reviewed: 31 May 2015

    6.3
    Breakfast is good.
    • Business trip
    • Solo traveller

    Maid didn't clean room, took used towels, but didn't leave clean ones. Lots of stairs - not convenient for carrying suitcases.

    Breakfast is good. Plenty of hot water for shower. Good staff at desks, and for breakfast.

  • Reviewed: 2 May 2016

    10
    Everything was great, 4th time I have stayed here, each time...
    • Business trip
    • Solo traveller

    Nothing.

    Everything was great, 4th time I have stayed here, each time has been amazing.

  • Reviewed: 13 March 2016

    8.8
    A bit more smiles from the the staff working there and...
    • Solo traveller

    A bit more smiles from the the staff working there and attitude to clients.

  • Reviewed: 31 January 2016

    9.6
    Excellent value for money, clean warm and very comfortable.
    • Leisure trip
    • Solo traveller

    Nothing

    Excellent value for money, clean warm and very comfortable. Located on the ring road, a great stop.

  • Reviewed: 17 December 2015

    8.8
    Clean and comfortable
    • Business trip
    • Solo traveller

    Nothing

    Clean and comfortable

  • Reviewed: 10 September 2015

    10
    I liked everything.
    • Business trip
    • Couple

    You can prove pillows

    I liked everything.

  • Reviewed: 28 June 2015

    8.3
    It's location and great breakfast
    • Leisure trip
    • Couple

    It's location and great breakfast

  • Reviewed: 21 June 2015

    9.6
    Very good English speaking staff.
    • Leisure trip
    • Group

    Very good English speaking staff. Rooms very good; food in restaurant excellent. Easy to get to city centre by bus/metro. Quiet location

  • Reviewed: 5 January 2015

    10
    Everything
    • Leisure trip
    • Group

    None

    Everything

There are also 37 reviews without text. These impact the overall review score.

Showing 1 - 64

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