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Reviews of Hotel Kiparis Alfa 4 stars

3 A Bulgaria Blvd., 4700 Smolyan, Bulgaria

#4 of 22 hotels in Smolyan

Guests' Choice

Review score

Based on 464 hotel reviews

9.2

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9.1

  • Location

    9.4

  • Facilities

    9

  • Staff

    9.3

  • Value for money

    9.1

  • Free WiFi

    8.4

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Showing 1 - 51

  • Reviewed: 6 May 2018

    • Leisure trip
    • Couple
    • Queen Room with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    They were under construction, probably renovating the rooms and I couldn't sleep very well the noisy front the morning till late afternoon I had to call the reception few times till they stopped, otherwise it's a good hotel with great staff!

    Hotel was fine, the service in the restaurant and the food was great, it was clean and the room was ok, the housekeeping was great as well

    Stayed in May 2018

  • Reviewed: 2 May 2018

    • Leisure trip
    • Group
    • Queen Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    The room was a little cold. There was an air condition but it couldn’t heat the room properly. We asked the front desk to activate the radiator but they told us that it does not work.

    The room was comfortable, clean, quiet. The pool was great although it closes early. (The view from the pool is magneficent too!)

    Stayed in May 2018

  • Reviewed: 16 April 2018

    • Business trip
    • Group
    • Classic Triple Room
    • Stayed 1 night

    The breakfast wasn't anything special but than again for the price we paid for our stay, it was ok.

    The staff was great and accommodating. For the price the hotel was excellent. The pool/spa areas were unique and were especially appreciated by our children.

    Stayed in April 2018

  • Reviewed: 16 April 2018

    • Business trip
    • Family with young children
    • Junior Suite with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Walls are thin...could hear the neighbors doing interesting things. Entrance to pool area smells strange.

    Great views of the mountains and the church from our balcony. Close to restaurants nearby. Pool is small, but nice, looks like it’s a cave.

    Stayed in April 2018

  • Reviewed: 20 February 2018

    • Leisure trip
    • Couple
    • Queen Room with City View
    • Stayed 2 nights

    Spacious, bright and clean rooms. Very courteous staff. If you have a problem - you will find a solution at once. Special thanks to the two girls who were at the reception at 13.02 late afternoon and evening shift (unfortunately I do not know their names). The hotel's restaurant offers varied and delicious food, especially at normal prices.

    Stayed in February 2018

  • Reviewed: 20 February 2018

    • Leisure trip
    • Couple
    • Queen Room with City View
    • Stayed 1 night

    Beds were a bit softer than they should

    Very well maintained hotel. You can find there almost everything, (breakfast buffet, swimming pool, spa, hairdresser, tattoo, a small casino, even a Greek speaking receptionist)

    Stayed in February 2018

  • Reviewed: 9 February 2018

    • Leisure trip
    • Couple
    • Queen Room with City View
    • Stayed 3 nights
    • Submitted via mobile

    The additional charge for sauna and steam room was announced... And we should call earlier to be switched on... Then when you wanna enter, you find out that it is full of all other guests and they are there gratis and you are the one to pay... And then at the end of your stay we found out that we were not charged for that SPA services.... Misleading a guest is not a good practice in that industry...

    We enjoyed a lot...

    Stayed in February 2018

  • Reviewed: 23 August 2017

    • Leisure trip
    • Couple
    • Queen Room with City View
    • Stayed 2 nights

    Excellent hotel, and great value for money. I was expecting to be eating out during our stay, but the in-house restaurant at Hotel Kiparis Alfa offered the best food I tried all trip! The rooms are very comfortable, Internet connection is good, and the staff were always helpful. Very highly recommended!

    Stayed in July 2017

  • Reviewed: 9 August 2017

    • Leisure trip
    • Family with young children
    • Junior Suite with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Receptionist was grumpy and not very helpful. Room very basic and although booking.com said it was a 4* hotel I think it was actually a 3*.

    Large and clean room, quiet. Relatively inexpensive and great food in the restaurant.

    Stayed in August 2017

  • Reviewed: 9 August 2017

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing to add here

    Very clean and cozy, friendly and helpful staff and delicious food in the restaurant, make the hotel great value for money.And the view from the balcony and the spa made my day.Thank you.Highly recommended!

    Stayed in August 2017

  • Reviewed: 5 August 2017

    • Leisure trip
    • Family with young children
    • Classic Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    one of the waiters wanted a tips in advance that really put me of my stay in the hotel, breakfast was the same every single morning, very poor.....staff at the reception was very polite and always willing to help, that was great, all the girls had a smile all the time makes you feel much better, disappointed about the spa, nothing worked, the pool was ok but it would be nice to have the little fountain working as well as the bubble sector of the pool

    The location

    Stayed in August 2017

  • Reviewed: 31 July 2017

    • Leisure trip
    • Family with young children
    • Classic Twin Room
    • Stayed 2 nights

    Perfect hotel - cozy, clean and spacious room, very comfortable with guests' needs taken into account; friendly and attentive staff, delicious food in the restaurant, decent breakfast. Location is also very good - close to the center.

    Stayed in July 2017

  • Reviewed: 10 April 2017

    • Leisure trip
    • Couple
    • Queen Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    The spa is paid seperately and there was no staff available to help at it. The pool was cold. Breafast was inimpressive. Location was boring, just off a big busy road.

    Clean room, comfortable beds. Staff was helpful. Fantastic restaurant near by though - check Rodopchanka, 5min walk, fantastic food and atmosphere.

    Stayed in April 2017

  • Reviewed: 12 March 2017

    • Leisure trip
    • Family with young children
    • Junior Suite with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    There is only one small elevator in the hotel

    The hotel is near the Smolyan planetarium and St.Visarion Smolyanski church, the restaurant offers delicious food, the staff is polite, near the hotel there is a bus station and Billa supermarket, it is 20 minutes walking from town center

    Stayed in March 2017

  • Reviewed: 16 February 2017

    • Leisure trip
    • Family with young children
    • Classic Twin Room
    • Stayed 4 nights

    The spa center was not included in the price of the room, even though advertised. They asked for 4 EUR extra a day per person for use of the sauna. The breakfast variety was not great. There is no parking, only public parking available, reservation not possible. Sometimes hard to park the car.

    The room was big, with 2 double beds, clean, well maintained, a lot of foreign channels on the cable, flat screen tv, good view over the mountain, much cheaper option than Pamporovo, but still easily accessible with a short taxi ride.

    Stayed in January 2017

  • Reviewed: 10 January 2017

    • Leisure trip
    • Family with young children
    • Classic Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    I hope next time the pool will work till late (now is till 9 PM)

    The view of mountains was great! Tasty food, adorable people around! The service and the room was fantastic! Also the pool was very clean and the sauna was very nice!

    Stayed in January 2017

  • Reviewed: 8 May 2018

    • Leisure trip
    • Family with young children
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Very clean and cozy. Great service.

    Stayed in May 2018

  • Reviewed: 23 April 2018

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    The only problem was that the room was near the restaurant's bathroom and it was very, very noisy.

    Everything was very good.

    Stayed in April 2018

  • Reviewed: 9 April 2018

    • Leisure trip
    • Family with young children
    • VIP Apartment
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast.

    Very comfortable vip suit. Very nice pool.Staff very professional.Suitable for handicappes

    Stayed in April 2018

  • Reviewed: 7 April 2018

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Stayed here a few times before. As a single, female traveller I feel safe here. Food in the restaurant is good quality and value for money.

    Stayed in March 2018

  • Reviewed: 9 January 2018

    • Leisure trip
    • Couple
    • Classic Twin Room
    • Stayed 2 nights

    The cake in the restaurant was very very old . Didnt expect that.

    Everything was perfect about our stay in the facility.

    Stayed in December 2017

  • Reviewed: 12 November 2017

    • Leisure trip
    • Couple
    • Queen Room with City View
    • Stayed 1 night

    I have no remarks.

    It was great! I recommend!

    Stayed in November 2017

  • Reviewed: 10 October 2017

    • Leisure trip
    • Couple
    • Queen Room with City View
    • Stayed 1 night
    • Submitted via mobile

    Breakfast - low to medium level

    Nice hotel, helpfull team

    Stayed in October 2017

  • Reviewed: 30 August 2017

    • Solo traveller
    • Queen Room with City View
    • Stayed 1 night
    • Submitted via mobile

    Breakfast

    Good staff, clean room, comfortable bed

    Stayed in August 2017

  • Reviewed: 30 June 2017

    • Leisure trip
    • Family with young children
    • Classic Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Very good and price decent restaurant, big and comfortable room, nice pool and SPA

    Stayed in June 2017

  • Reviewed: 26 June 2017

    • Family with young children
    • Classic Twin Room
    • Stayed 1 night
    • Submitted via mobile

    I really like it and breakfast was very good.

    Stayed in June 2017

  • Reviewed: 15 June 2017

    • Leisure trip
    • Couple
    • Queen Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Nice Spa area and excellent restaurant

    Stayed in June 2017

  • Reviewed: 9 April 2017

    • Leisure trip
    • Group
    • Queen Room with City View
    • Stayed 1 night
    • Submitted via mobile

    Terrible breakfast.

    Stayed in April 2017

  • Reviewed: 6 April 2017

    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Nice clean big rooms, modern equipment

    Stayed in April 2017

  • Reviewed: 18 January 2017

    • Business trip
    • Group
    • Classic Twin Room
    • Stayed 3 nights

    nothing here to dislike

    very nice friendly staff warm welcome and very comfy hotel

    Stayed in January 2017

  • Reviewed: 31 October 2016

    • Leisure trip
    • Family with young children
    • Classic Twin Room
    • Stayed 1 night

    Great hotel. Friendly staff! Splendid breakfast!

    Stayed in October 2016

  • Reviewed: 7 October 2016

    • Leisure trip
    • Couple
    • Junior Suite with Balcony
    • Stayed 1 night
    • Submitted via mobile

    The waitress from the restaurant was very smiley and profesional.

    Stayed in September 2016

  • Reviewed: 3 October 2016

    • Leisure trip
    • Group
    • Queen Room with City View
    • Stayed 1 night

    Everything the staff , breakfast, and the rooms.

    Stayed in September 2016

  • Reviewed: 26 July 2016

    • Leisure trip
    • Couple
    • Queen Room with City View
    • Stayed 2 nights
    • Submitted via mobile

    There are not air conditions in all the rooms!!!

    Stayed in July 2016

  • Reviewed: 2 July 2016

    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 1 night

    Everything was OK.

    Stayed in June 2016

  • Reviewed: 26 June 2016

    • Leisure trip
    • Family with young children
    • Classic Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Great location, food and value for the money.

    Stayed in June 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 22 April 2016

    • Business trip
    • Group

    Nothing to complain

    Basically everything: for me an my family this is the best city hotel in Smolyan. The staff is very friendly, the hotel is clean and its location is perfect. Food in the restaurant is one of the best in Smolyan area.

  • Reviewed: 21 March 2016

    • Business trip
    • Solo traveller

    Nothing really, except I thought the isolation of the doors was not so good - luckily there were no noisy guests walking around.

    Comfortable rooms with very decent bathrooms, friendly and understanding service, exceptional yogurt for breakfast.

  • Reviewed: 30 August 2015

    • Leisure trip
    • Couple

    When you are having a shower the whole bathroom gets wet. It was a good idea to put a mat under the shower to avoid slipping but it was all black of mold. Breakfast could be better.

    The location, the size of the room, very comfortable matress, beautiful mountain view.

  • Reviewed: 25 January 2015

    • Leisure trip
    • Couple

    Guest of the hotel have to pay additionally if want to use the sauna and steam bath of the hotel. We were accommodated in room for smokers, useful tip: choose room for nonsmokers.

    Very good location at the center of the town, friendly and polite staff. Rooms are big enough some of them with very nice view to the mountains. Excellent service and very delicious food in the hotel's restaurant. It deserves to be a 4 starts restaurant. Swimming pool is clean and relaxing.

  • Reviewed: 6 May 2016

    • Leisure trip
    • Family with young children

    Breakfast

    Great pool

  • Reviewed: 10 March 2016

    • Business trip
    • Solo traveller

    I have already talked about it with two members of staff, so there is no need to public it.

    very friendly attitude toward guests, good breakfast

  • Reviewed: 9 March 2016

    • Leisure trip
    • Couple

    The water in the pool was too cold.

    Very nice and clean rooms. Excellent location and welcoming staff.

  • Reviewed: 21 February 2016

    • Leisure trip
    • Family with young children

    The temperature in the room- too hot and humid

    The swimming pool was fantastic!

  • Reviewed: 3 February 2016

    • Leisure trip
    • Couple

    Very hard pillows and part of the personnel doesn't speak english.

    Excellent restaurant good food / prices and very nice pool.

  • Reviewed: 28 December 2015

    • Leisure trip
    • Family with young children

    VERY GOOD HOTEL-THE BEST IN SMOLYAN!

  • Reviewed: 14 December 2015

    • Business trip
    • Couple

    Only the sports facilities are not excellent

    We're always made to feel welcome

  • Reviewed: 1 September 2015

    • Leisure trip
    • Family with young children

    I love this hotel

  • Reviewed: 11 July 2015

    • Business trip
    • Couple

    Pillows to hard.

    It is a clean friendly hotel, it is a good family hotel.

  • Reviewed: 24 June 2015

    • Leisure trip
    • Family with young children

    Nothing

    Everything

  • Reviewed: 4 February 2015

    • Leisure trip
    • Group

    breakfast

    swimming pool, spa center

There are also 39 reviews without text. These impact the overall review score.

Showing 1 - 51

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