Accommodation Flights Flight + Hotel Car rentals Airport taxis

Reviews of Kristal Hotel - All inclusive 4 stars

Golden Sands, 9007 Golden Sands, Bulgaria

#21 of 75 hotels in Golden Sands

Guests' Choice

Review score

Based on 179 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.5

  • Location

    7.4

  • Facilities

    8.1

  • Staff

    8.4

  • Value for money

    8.2

  • Free WiFi

    5.7

100% verified reviews

Real guests. Real stays. Real opinions.

Read more
Write a review

Showing 1 - 26

  • Reviewed: 18 August 2018

    4.2
    False 4 stars, don't go
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Poor food - only 3 star restaurant, only chemicals, no real taste, I had stomach problems, staff not so nice, you have to pay for a parking lot, no wifi, bossy attitude etc.

    Apples

    Stayed in August 2018

  • Reviewed: 14 August 2018

    2.5
    All Inclusive is just a formality; poor drink and food.
    • Leisure trip
    • Couple
    • Flexible Room
    • Stayed 3 nights

    The hotel just wants to win. He doesn't pursue the comfort of the client. The car was hit in their parking lot (10 leva / day). Police are on the side of the hotel. Our lawyer will sue the hotel to resolve the case. All Inclusive is just a formality; poor drink, diversified but poor quality food.

    Animation team.

    Stayed in August 2018

  • Reviewed: 13 August 2018

    7.1
    Balanced, not excellent, nor bad.
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 2 nights

    The staff could have been more professional and helpful.

    The spacious and very nice room, too bad it was dark like in a cave, because of two big trees in front of our balcony, that were stealing the sun light!

    Stayed in August 2018

  • Reviewed: 10 July 2018

    4.6
    Never go there!
    • Leisure trip
    • Couple
    • Flexible Room
    • Stayed 2 nights
    • Submitted via mobile

    The AC in the room was not working properly, the all inclusive thing is a joke, extremely poor quality food and drinks, poor choice of drinks (only some chemical based juice), poor quality of coffee and sweets, rude staff, very unprofessional.

    The room was decently sized and was clean.

    Stayed in July 2018

  • Reviewed: 4 July 2018

    8.8
    Nice staff, big rooms.
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 4 nights
    • Submitted via mobile

    Food was very good but it started to go-around too much during 4 days visit. Accomondation at 1st floor is a little bit noisy at nights.

    Nice staff, big rooms. Nice Hotel to visit.

    Stayed in July 2018

  • Reviewed: 29 May 2018

    7.5
    Ok-would visit again
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The swimming pool was opened only from 9AM to 6PM, and the water in the pool was really cold, employees should speak English not only the reception staff

    Nice smiling staff, food was ok, very big and clean room with a huge couch

    Stayed in May 2018

  • Reviewed: 21 May 2018

    10
    Best hotel I have stayed in Bulgaria in a very long time!!!
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing as I said was a great stay.

    I love the fact that we turned up at 3am and had a packed lunch ready! That was so sweet and really did make us feel valued as a customer. We also asked petar for a late check out and he said yes straight away..... we even turned up late for our 4pm check out and Stephanie extended our stay by a extra 30 minutes. You just don’t get things like this in most hotels so thank you for that! Decided we’re coming back in 2 weeks with the children. Food was very nice and a big variety too. If you missed breakfast which we did most mornings then by 12 you was being served pizza chips pasta and salads!! Really great hotel. Evening dinners we only had the buffet style I heard there was different restaurants but you needed to book and we was only there for the weekend so we wasn’t that fussed as there was plenty to choose from anyway. Facilities wise if we had our children with us let’s just say they would have had a good time with tennis courts football pitches and entertainment on in the evenings they wouldn’t have got bored. They also had daily entertainment on too.... would recommend this hotel without hesitation. Location is good just a walk from the beach but you are up hill..... just warning I went out in heels and came home wearing sandles! Hahahha, The grounds are lovely. Can’t complain about a thing.

    Stayed in May 2018

  • Reviewed: 12 May 2018

    9.2
    Enjoyable and relaxing
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 7 nights

    food was often cold and under cooked. That there were no Tea/ coffee sachets yet there was a kettle and cups. The air conditioner only blew out hot air.

    Apart from the things I said below every thing else was really good and comfortable.

    Stayed in May 2018

  • Reviewed: 3 September 2017

    7.9
    We have enjoyed our stay . convenient to local shopping areas.
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 2 nights

    Internet in lobby area only . would have liked in room. use of pool table was expensive , condition of table not good in games area.

    Even tho we arrived well before check in. to meet up with family already staying. We were made welcome and given the all inclusive wrist bands to make use of all facilities while waiting to check into our room. Room was ready on time. our room was large and very well kept. comfortable and clean. Good value for money.

    Stayed in September 2017

  • Reviewed: 6 August 2017

    9.2
    Super friendly staff, great animation program, great variety...
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 2 nights

    Free WiFi only in the lobby and not of good quality.

    Super friendly staff, great animation program, great variety of food all throughout the day. 7-8 minutes walk to the beach and pedestrian zone...

    Stayed in August 2017

  • Reviewed: 22 July 2018

    9.6
    Excellent holliday!
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 9 nights
    • Submitted via mobile

    Food is excellent! Fish at every meal! Animation is wonderfull for all of us, children and adults!

    Stayed in June 2018

  • Reviewed: 29 June 2018

    10
    Lovely place !
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Lovely place !

    Stayed in June 2018

  • Reviewed: 26 May 2018

    8.8
    Cleaning, pools
    • Leisure trip
    • People with friends
    • Standard Twin Room (2 Adults + 1 Child)
    • Stayed 4 nights
    • Submitted via mobile

    Location, is too much distance from the sea

    Cleaning, pools

    Stayed in May 2018

  • Reviewed: 5 May 2018

    9.2
    is far from the sea
    • Leisure trip
    • Family with young children
    • Luxury Triple Room
    • Stayed 4 nights
    • Submitted via mobile

    is far from the sea

    Stayed in May 2018

  • Reviewed: 2 May 2018

    9.2
    Great facilities, lots of pools.
    • Leisure trip
    • People with friends
    • Superior Family Room (3 Adults + 1 Child)
    • Stayed 3 nights
    • Submitted via mobile

    Food and drinks could have been better quality.

    Great facilities, lots of pools. Conftorbale beds. Food diversity.

    Stayed in May 2018

  • Reviewed: 19 September 2017

    8.3
    comfortable bad and cleaning
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 4 nights

    low quality of food's and drinks

    comfortable bad and cleaning

    Stayed in September 2017

  • Reviewed: 10 September 2017

    • Business trip
    • Solo traveller
    • Superior Family Room (3 Adults + 1 Child)
    • Stayed 2 nights
    • Submitted via mobile

    Every thing is not like the pictures. A small rooms even a family rooms .smells bad every where

    Nothing

    Stayed in September 2017

  • Reviewed: 23 August 2017

    7.5
    All is good !
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 4 nights
    • Submitted via mobile

    The wifi is not very good!

    All is good ! Breakfast is good ! The room very comfortable for family have children! Thanks for all!

    Stayed in August 2017

  • Reviewed: 22 August 2017

    9.6
    The staff was very nice and kindly.
    • Leisure trip
    • Family with young children
    • Standard Twin Room with Sea View (2 Adults + 1 Child)
    • Stayed 5 nights

    A little far from the sea.

    The staff was very nice and kindly.

    Stayed in August 2017

  • Reviewed: 7 June 2017

    8.3
    The staff where very frendly, the location good, the room ok...
    • Leisure trip
    • Couple
    • Standard Twin Room with Sea View (2 Adults + 1 Child)
    • Stayed 4 nights

    The staff where very frendly, the location good, the room ok, the plate very good and diversify.

    Stayed in June 2017

  • Reviewed: 2 May 2017

    8.8
    Nice park and green area.
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No free internet in the rooms. Average food. No free parking.

    Nice park and green area. Hotel and pool ambiance. Friendly staff.

    Stayed in May 2017

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 22 August 2015

    6.3
    It says it has free wifi but you have to go the lobby only.
    • Leisure trip
    • Group

    It says it has free wifi but you have to go the lobby only. even in the lobby the wifi does not connect well. For all the aminities in the hotel you have to pay. if you want to play billiard or air hockey you have to pay and it is not cheap!! there are other hotels that are much cheaper and are in better location. also if the front desk wants to charge your card and charge you in bulgarian money, dont because they will over charge you when they convert the currency.

  • Reviewed: 9 June 2015

    9.6
    Helpful staff who will arrange a cheat taxi to and from the...
    • Leisure trip
    • Group

    Walking up and down stairs when you you have an all Inclusive bar from 11-11 every day.

    Helpful staff who will arrange a cheat taxi to and from the airport. Always ask and negotiate a price before getting in as can get very expensive. Good barkeepers. Food nice and a good mix of young and old guests.

  • Reviewed: 5 May 2015

    7.5
    No wifi available in rooms altough in the reservation it...
    • Leisure trip
    • Couple

    No wifi available in rooms altough in the reservation it was mentioned "wifi available in rooms and taxes may be applied". The receptionists didn't have an ideea about it. The wifi in the lobby was almost inexistent. Umbrellas aren't available at the reception :(.

  • Reviewed: 5 May 2016

    7.5
    very nice
    • Leisure trip
    • Couple

    the food

    very nice

  • Reviewed: 14 September 2015

    7.1
    all inclusive with decent variety
    • Leisure trip
    • Couple

    no free parking food is not in a good enough quality not so close to the beach

    all inclusive with decent variety good price

There are also 17 reviews without text. These impact the overall review score.

Showing 1 - 26

Guests also reviewed these properties: