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Reviews of Laguna Beach Resort & Spa 4 stars

Zlatna Ribka, 8130 Sozopol, Bulgaria

Review score

Based on 94 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.1

  • Location

    8.4

  • Facilities

    8.1

  • Staff

    8.4

  • Value for money

    7.5

  • Free WiFi

    6.4

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Showing 1 - 24

  • Reviewed: 1 September 2017

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 7 nights
    • Submitted via mobile

    The hotel looks tired in some areas. . The crazy paving around the outside of the villas and to the beach needs repairing in places. Attention to detail seems to be missing and the rooms are only vacuumed every other day. Some staff have limited English but are all friendly and helpful

    The location is fantastic. It is superb for a family beach holiday and the hotel pool offers a great alternative. The town is a short bus ride away. The hotel facilities are there but may not be to the standard you expect when you see 4 stars.

    Stayed in August 2017

  • Reviewed: 8 June 2017

    • Leisure trip
    • Family with young children
    • Superior Two-Bedroom Suite with Free Beach Access
    • Stayed 4 nights

    From staff perspective - not really dedicated for their job. Lack of training (barman and drinks) or lack of attention. Quality of finishing in the rooms is rather bad one, f.ex. not working showers. Idea of putting carpet to the bathroom in the hotel ...... hm..... rather not the best.

    Well, for sure location is strong point. Entire complex is placed really close to the beach. There are quite good level of facilities like swimming pools, children playground (inside and outside)

    Stayed in June 2017

  • Reviewed: 15 September 2016

    • Leisure trip
    • Solo traveller
    • Double or Twin Room with Free Beach Access
    • Stayed 2 nights
    • Submitted via mobile

    Very noisy with too loud music played Around the pool in the evening. This is not a plays for single traveler, but for families with small kids, but I think kids deserve better than this noise. There was a water boiler in the room, but they didn't offer free coffee or tea to make, so why the boiler? Wifi was very on and off. You need car to get to Sozopol city.

    Nice pool, close to the beach, nice balcony, good size of the room.

    Stayed in September 2016

  • Reviewed: 8 September 2016

    • Leisure trip
    • Family with young children
    • Double or Twin Room (2 Adults + 1 Child) with Free Beach Access
    • Stayed 6 nights

    The wi-fi was very slow. The Pizza bar seemed a bit dirty and messy. Also the lady there she was not welcoming at all, it was like she was obliged to do the job. The Pool bar also seemed a bit dirty (sink, the serving bar). The juices were not that good, also the beer could have been better. The pool (billiard) is not included in the all inclusive (that was quite dissapointing), we had to pay 4 leva for one game where 1 ball was missing anyways.

    The bed was very comfy, the variety of food was great. The room was clean. The kitchen manager seemed quite friendly, the pool was also pretty nice. The jacuzzi has 4 phases to choose from. The pizza was quite tasty, but the lady she was not welcoming at all. We were allowed early check in (2 h earlier). Also our friends arrived at night and the hotel provided them with sandwiches and fruits, that was quite nice.

    Stayed in September 2016

  • Reviewed: 16 August 2016

    • Leisure trip
    • Couple
    • Double or Twin Room with Free Beach Access
    • Stayed 2 nights
    • Submitted via mobile

    - the staff very unfriendly - not so clean the hotel area, especially the pizza place - outside the restaurant all the drinks in plastic cups - coffee only at breakfast

    - close to the beach - free parking - free wifi - spacious room

    Stayed in August 2016

  • Reviewed: 24 July 2016

    • Leisure trip
    • Couple
    • Double or Twin Room (2 Adults + 1 Child) with Free Beach Access
    • Stayed 2 nights
    • Submitted via mobile

    Too crowded for pool facilities! Also staff in restaurant comes across grumpy and not very polite!

    Nice hotel located 10mins away from the lovely town of Sozopol. Nice access to the beech.

    Stayed in July 2016

  • Reviewed: 5 September 2017

    • Leisure trip
    • Family with young children
    • Family Room (3 Adults + 1 Child) with Free Parking
    • Stayed 4 nights
    • Submitted via mobile

    The sofa was not very comfortable to sleep on.

    Great food, lovely view and very close to the beach. Nice play areas for children

    Stayed in September 2017

  • Reviewed: 28 August 2017

    • Leisure trip
    • Group
    • Deluxe Two-Bedroom Suite with Free Beach Access
    • Stayed 2 nights
    • Submitted via mobile

    Everything!

    Stayed in August 2017

  • Reviewed: 17 August 2017

    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children) with Free Beach Access
    • Stayed 10 nights
    • Submitted via mobile

    The WiFi could have been better

    We had a lovely room with an amazing view. The staff were friendly and helpful. There was a good variety of food.

    Stayed in August 2017

  • Reviewed: 4 September 2016

    • Leisure trip
    • People with friends
    • Double or Twin Room with Free Beach Access
    • Stayed 4 nights
    • Submitted via mobile

    restaurant caters pretty much only for all inclusive guests, little a la carte choice

    Stayed in September 2016

  • Reviewed: 3 September 2016

    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 2 nights

    TV channel selection poor, Pool bar would not serve us and loby bar not staff some times

    Clseness to beach

    Stayed in September 2016

  • Reviewed: 19 August 2016

    • Leisure trip
    • Couple
    • Double or Twin Room with Free Beach Access
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Everything

    Stayed in August 2016

  • Reviewed: 9 August 2016

    • Leisure trip
    • Couple
    • Double or Twin Room with Free Beach Access
    • Stayed 6 nights
    • Submitted via mobile

    The location

    Stayed in August 2016

  • Reviewed: 17 July 2016

    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children) with Free Beach Access
    • Stayed 1 night
    • Submitted via mobile

    Wifi not good. Staff at reception not very nice and welcoming.

    room and view nice

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 5 September 2015

    • Leisure trip
    • Family with young children

    personnel - not polite, not responsive; lunch and dinner - could be much better:; swimming pool - no life guard for 30 minutes or more: no one was taking care of kids safety around the pool!

    location

  • Reviewed: 30 August 2015

    • Leisure trip
    • Family with older children

    Rooms could definitely do with some updating - especially the bathrooms. Bit noisy around the pool with music blaring and most people seem to be there on all inclusive package deals, so had to use a separate a la carte restaurant at lunchtime and weren't allowed to eat by the pool. Could have done with more staff on the busy reception.

    Great location on the beach, a few mins drive from the pretty town of Sozopol and about 20 mins from Burgas. Plenty of watersports on the beach, lots of umbrellas and sunbeds available, lovely sandy beach and shallow water. Helpful staff, especially porter/bell boy. Breakfast plentiful.

  • Reviewed: 30 August 2015

    • Leisure trip
    • Family with young children

    The beach was dirty ( full of cigarettes butts) and really busy. The people on reception were not very helpful.

    The pool was good, the childrens entertainers were lovely and put in loads of effort.

  • Reviewed: 24 August 2015

    • Leisure trip
    • Couple

    The room and bathroom was dirty, the carpet was stained. The drain in the shower was constantantly backing up and water was all over the floor of the entire bathroom and going into the room as well. Pretty disgusting. We asked for someone to fix the problem however after 1 showering, the problem was back. Every day breakfast was the same (ample of food and choices) however you could tell that the food was warmed up from previous days. They said that the lobby had air-conditioning but I think it was turned off at all times because it was pretty stuffy inside. In my opinion this hotel is not worth 4 stars.

    The pool was nice and loved how close to the beach you actually are.

  • Reviewed: 18 August 2015

    • Leisure trip
    • Couple

    A la carte restaurant won't deliver food at the pool. Eventually they did but it took some arguing.

    Location, pool, room. Staff was quite friendly.

  • Reviewed: 14 August 2015

    • Leisure trip
    • Couple

    We left the hotel really dissatisfied. The carpet of the room we were given was covered with long black hairs. The shower was leaking, the water going directly onto the carpet of the room, which led to a very unpleasant big spot the whole time. We mentioned this to the receptionist, and she did not even apologise or reassure us that the issue will be fixed. After escalating this, we were given a different room, where the water from the shower was leaking again, but at least this time in the drainage in the bathroom. Forget about getting Wifi in the room. It was often unaccessible even in the lobby or by the pool. Thankfully, we booked with breakfast only, as the quality of the products was really poor. Very few sunbeds by the pool, half of which are in the shadow all day long. The website mentioned that the hotel had a shuttle, which is true, but not available after 4 pm.

    Location of the Resort is good, as long as one doesn't need to go to Sozopol on a daily basis. The beach near the hotel is lovely. Entertainment staff were great.

  • Reviewed: 13 December 2015

    • Leisure trip
    • Couple

    BREAKFEAST POOR.

    TOTUL ESTE PLĂCUT. IT IS SO NICE

  • Reviewed: 2 October 2015

    • Leisure trip
    • Family with older children

    Internet didn't work in room.

  • Reviewed: 23 August 2015

    • Leisure trip
    • Family with young children

    The food and the WiFi disappear from time to time.

    I like the location, beach, hotel, swimming pool.

  • Reviewed: 8 August 2015

    • Leisure trip
    • Family with older children

    Location

There are also 10 reviews without text. These impact the overall review score.

Showing 1 - 24

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