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Reviews of Complex Lucky Pamporovo 3 stars

Pamporovo, 4700 Pamporovo, Bulgaria

#54 of 70 hotels in Pamporovo

Guests' Choice

Review score

Based on 63 hotel reviews

7.1

Score breakdown

  • Cleanliness

    7.2

  • Comfort

    7.4

  • Location

    6.6

  • Facilities

    7

  • Staff

    8

  • Value for money

    6.6

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Showing 1 - 10

  • Reviewed: 13 February 2018

    4.6
    Don’t go !
    • Leisure trip
    • Group
    • Studio
    • Stayed 6 nights
    • Submitted via mobile

    The room didn’t even had a bad , only an extensible couch. The pool was absolutelly filthy , with plastic bags in it . Everything in the so called SPA center was dirty , mold evverywhere. All the alleys were having ice over them , no one boder not even tonspread some salt on it

    The room was clean and had a nice chimney

    Stayed in February 2018

  • Reviewed: 7 February 2018

    5.0
    Who said this was 3-star HOTEL???
    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 3 nights

    There was no bed in the room at all, we had to sleep on the sofa. No daily cleaning service, if this pretends to be a hotel they should clean the rooms every day. Breakfast on a set menu, pretending to be 3-star hotel they should serve a buffet breakfast. Hot water was enough for 1 person then the next had to wait for the boiler to warm up. Old TV set, many channels did not work properly.

    Waiters in the restaurant were helpful and friendly.

    Stayed in February 2018

  • Reviewed: 6 January 2017

    5.4
    Nice breakfast, good food at the restaurant of the hotel.
    • Leisure trip
    • Group
    • Two-Bedroom Apartment
    • Stayed 5 nights

    Apartment was quite cold when we arrived. Staff seemed helpful, but actually they had to be reminded several times of our requests before anything actually happened. Not very clean.

    Nice breakfast, good food at the restaurant of the hotel.

    Stayed in January 2017

  • Reviewed: 4 January 2017

    7.9
    A clean and cozy place, with just a few drawbacks
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 4 nights

    WiFi actually works only in the lobby. Our room was really close, but we could barely catch it. Our kitchen had no kettle! Aside from this, it was fully equipped. Funny but weird. Spa facilities, except the swimming pool, are for a separate price. And the jacuzzi is not worth it.

    The hotel is located in a quiet place, off the main road. It's 2 km from the ski slopes, but they offer a convenient free shuttle. We had a fully equipped apartment, very clean, with a fine double bedroom and a kitchen. Breakfast was nothing special, but fair. And they also have a good restaurant for dinners.

    Stayed in January 2017

  • Reviewed: 4 January 2017

    6.7
    Fair enough
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 5 nights
    • Submitted via mobile

    No cleaning at all in 5 days 😟, small and difficult parking, no or very poor wi fi, limited cable programs, limited to poor breakfast, slow to very slow kitchen,

    Quite location, extraordinary staff, good access to ski slopes via shuttle bus, good apartment with functional fireplace . Fair price

    Stayed in January 2017

  • Reviewed: 2 January 2017

    5.0
    Needs professional management
    • Leisure trip
    • Couple
    • Studio
    • Stayed 3 nights

    - Staff was polite but not as cooperative as they should be - Cold water pool and cold sauna... in the winter, no thanks, Spa should bre removed from this hotel's name - Poor breakfast - Not prepared for the winter season - parking was covered with snow and ice - Sofa bed - Maps location in Booking was wrong - Transfer to lifts was not working - Dust in the room, used kitchen sponge and toilet roll

    - It will be perfect if price was 25 Euro per night, not 60+ - Mountain views - New, well maintained buildings - Nice restaurant but small

    Stayed in January 2017

  • Reviewed: 4 January 2017

    6.7
    Comfort room.
    • Leisure trip
    • Couple
    • Studio
    • Stayed 3 nights

    Parking place was not cleaned from snow. Free WiFi was available only on reception.

    Comfort room.

    Stayed in January 2017

  • Reviewed: 24 September 2016

    6.7
    They charged us on their regular prices despite my genius...
    • Leisure trip
    • Couple
    • Studio
    • Stayed 1 night
    • Submitted via mobile

    They charged us on their regular prices despite my genius discount

    Stayed in September 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 18 February 2016

    3.3
    Apartment is big
    • Leisure trip
    • Family with older children

    Wired internet in room didn't work even after two or three complains. It was not possible to change the room.They promised but internet wasn't fixed. I have to go to reception (in different building) two three times a day to check emails. Sound on TV didn't work. It was not possible to pay with credit card. Breakfast was realy realy poor.

    Apartment is big

  • Reviewed: 18 February 2016

    8.8
    Food is excellent,staff is friendly and kindly,room is...
    • Leisure trip
    • Group

    Spa is not clean like hotel.

    Food is excellent,staff is friendly and kindly,room is clean and warm. Atmospher in a relaxed and home manner.

There are also 7 reviews without text. These impact the overall review score.

Showing 1 - 10