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Reviews of Smartline Meridian Hotel 4 stars

Sunny Beach, 8240 Sunny Beach, Bulgaria

#161 of 404 hotels in Sunny Beach

Guests' Choice

Review score

Based on 142 hotel reviews

7.9

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    8

  • Location

    8.1

  • Facilities

    7.8

  • Staff

    7.9

  • Value for money

    7.8

  • Paid WiFi

    3.8

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Showing 1 - 31

  • Reviewed: 17 July 2018

    7.5
    Clean, nice polite staff, very nice restaurant on the top of...
    • Leisure trip
    • Family with young children
    • Single Room with Balcony
    • Stayed 7 nights
    • Submitted via mobile

    Plastic cups for drinks in the bar (I don't mean by the pool) , no animators around pool, no entertainment on the evenings, small choose of type of meat for meals.

    Clean, nice polite staff, very nice restaurant on the top of roof with view for the beach, good location, close to the beach and local market. Many restaurant and pubs around hotel.

    Stayed in June 2018

  • Reviewed: 17 July 2018

    6.3
    this is not a four star hotel!! Lovely young staff who loved to converse . Will not go back!
    • Leisure trip
    • Couple
    • Superior Twin Room with Balcony
    • Stayed 7 nights
    • Submitted via mobile

    It was like a canteen at mealtimes. No set tables and had to pick up your own cutlery at every meal .POINTED out that it was not good to keep puting out chipped , plates, bowls and saucers .also the plates were small and a problem to get a few things on at one time.!! At lunchtime you had to eat with plastic knives and forks and that was even worse!!. Food was ok but have had better.

    We had a lovely large room and great balcony. Bathroom not great but did have a shower.

    Stayed in July 2018

  • Reviewed: 6 July 2018

    8.3
    Relaxing and good to come back to work after a stay here.
    • Leisure trip
    • Family with young children
    • Twin Room with Balcony (2 Adults + 1 Child)
    • Stayed 7 nights

    The internet service is very poor. Managers should work on it.

    Very good and well-cooked food, the presence of a chef in the kitchen felt. Personally very nice with the clients and careful to their problems.

    Stayed in July 2018

  • Reviewed: 26 June 2018

    10
    Lived the pool area and staff at bar were so nice and the...
    • Couple
    • Twin Room with Balcony (2 Adults + 1 Child)
    • Stayed 10 nights
    • Submitted via mobile

    There is nothing I did not like about hotel we had room 514 although it was clean and airy bathroom could do with a bit of tlc ie bleach clean there was water coming from a pipe at the back of toilet and floor was always soaking Reported it.so many times they kept.saying condensed language barrier ?

    Lived the pool area and staff at bar were so nice and the area is fantastic just what we wanted lively all day but after 12 it was so peaceful

    Stayed in June 2018

  • Reviewed: 25 June 2018

    10
    Good stay for the price
    • Leisure trip
    • Solo traveller
    • Twin Room with Balcony
    • Stayed 2 nights

    I didn`t like that in 2018 hotel still asking for extra money if you want internet in room when internet is more important than TV... Bathroom is a little bit too small and accesories a little bit old.

    From the first eyesight, hotel looks clean, fresh, new. A hotel where you would like to stay. It has a lot of elevators so you will not wait so much for, just make sure you use those from the back also. The food is quite tasty and i liked it.

    Stayed in June 2018

  • Reviewed: 27 May 2018

    7.5
    Good vacation in Burgas
    • Leisure trip
    • Couple
    • Superior Twin Room with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    No bath, only shower. TV is not opposite the bad, in the side - not comfortable to watch. Mattress is not double and very hard. Conditioner doesn't lower to desirable temperature, as a result it was very harm in the room. No sandwiches service to all inclusive clients who comes out to travel outside of hotel. No normal Jacuzzi in the hotel spa, only capsule.

    Very clean, staff is very friendly, food is excellent, good spa.

    Stayed in May 2018

  • Reviewed: 18 May 2018

    9.2
    Very satisfied - highly recommend this hotel.
    • Leisure trip
    • Family with young children
    • Twin Room with Balcony (2 Adults + 2 Children)
    • Stayed 7 nights

    Only water is available for dinner for drinks when ordering half-board - other drinks have to be purchased (cheap though) - could be improved,

    High quality hotel with everything we needed. Nice rooms, cleaned everyday. Balcony with view to the pool. Great view in restaurant of the bay and Nessebar in top floor when having breakfast and dinner. Different dinner theme every evening. Free playroom for children. Ice-cream available for dinner. Good location - 7 min walk to beach, quite alot restaurants nearby.

    Stayed in May 2018

  • Reviewed: 16 October 2017

    10
    Good and kind crew, gave us money back for early check-out
    • Leisure trip
    • Group
    • Single Room with Balcony
    • Stayed 4 nights

    We came to Sunny Beach off season (early October), place was a desert, we asked for early check-out (to leave the next day). The manager gave us back 50% of the entire cost (we basically lost one night out of 4), which was awesome! Food was very good as well!

    Stayed in October 2017

  • Reviewed: 23 September 2017

    9.6
    Very good location if your not an 18 year old looking to get blitzed every night!
    • Leisure trip
    • Solo traveller
    • Single Room with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    No free parking if driving there - 10 lev per day!

    Good value hotel that seems to have now been refurbished (got rid of carpets in rooms thank God!) and is very clean. Situated in a quieter area of Sunny Beach but still close enough to walk to main strip if noise, kids drunk on cheap drinks and walking in vomit in high season is your thing. Also close enough to bus station for trips to Sozopol, Bourgas etc.

    Stayed in September 2017

  • Reviewed: 13 September 2017

    4.6
    not a pleasant stay
    • Leisure trip
    • Group
    • Superior Twin Room with Balcony
    • Stayed 7 nights

    lot of the staff could not speak or understand English. Cleaners not good at cleaning. bathrooms a nightmare condensation on toilet cistern needed a towel round it to stop floor being constantly wet. showers useless water did not drain away and seeped out of ill fittingdoors

    room reasonablesiz

    Stayed in September 2017

  • Reviewed: 12 September 2017

    8.3
    Good option to spend a small vacation
    • Leisure trip
    • Couple
    • Twin Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    In the lobby area smelled like a toilet, very cold water in the pool

    We stayed at 9th floor and the view was beautiful, the room was big and confortable, close to the seaside

    Stayed in September 2017

  • Reviewed: 8 September 2017

    5.4
    As required by law regulations for a 4* hotel - changing the...
    • Leisure trip
    • Solo traveller
    • Single Room with Balcony
    • Stayed 8 nights

    Shower cabin was leaking through out the entire bathroom. Rudeness on some of the staff - one replied to a client "I am not a robot" when there was no forks in the restaurant and we asked for some. Basic room facilities - nothing makes it feel like a 4* hotel, it is a typical overpriced 3* hotel. Full with noisy and dangerous looking Israeli tourists.

    As required by law regulations for a 4* hotel - changing the towels on daily basis, cleaning the room, changing the sheets every few days.

    Stayed in September 2017

  • Reviewed: 28 August 2017

    5.8
    The hotel was too busy and cramped and rooms were dirty
    • Leisure trip
    • Family with young children
    • Twin Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Loud neighbors 3am until 6am,did not sleep. All inclusive lager was watered down. Lifts were always full. Never no sun beds. Too busy and cramped. Anybody could walk in the hotel. Our room smelled of rotten socks. Swim to pool bar waiter was very sad and ignorant.

    Lunch was nice.

    Stayed in August 2017

  • Reviewed: 17 July 2017

    10
    Best hotel in Sunny Beach for season 2017
    • Leisure trip
    • Group
    • Single Room with Balcony
    • Stayed 2 nights

    Watch your head when standing up from the bed because the night lamp is just over.

    Excellent comfort in the room with all the necessary goodies and a little bit extra - personal toothbrush and paste sets, shaving set, slippers and so on. Atmosphere is perfect for your vacation with 5 star animation, panoramic restaurant on the top floor and top location. The terrace was great with 180-degree view.

    Stayed in July 2017

  • Reviewed: 8 July 2017

    8.3
    Nice hotel with opportunity for improvement
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 9 nights

    Main restaurant on top floor - Coffee machine was not working a couple times in the main restaurant, the grilled meet was already finished at 8:30pm at the cooking section and the trays were empty while the restaurant is open until 9:00pm (dinner starts at 6:00 pm) and we were told that there were too many people at the restaurant. The snack bar - was supposed to have food until 5:00pm, we got there at 4:45pm and the trays were empty, again we were told that it finished and other food will not be cooked (usually there were chicken nuggets and cheese sticks). Bathroom - the shower is extremely small (and I am not a big person, 5.2 ft. and 120 lbs.), every move with hands caused hitting of the glass walls. Traveling with a small child it was very difficult to wash her / give her a bath.

    Very nice and clean hotel, close to beach and shopping. The staff was friendly in the reception area.

    Stayed in July 2017

  • Reviewed: 1 July 2017

    8.3
    Good but not Great.
    • Leisure trip
    • Couple
    • Twin Room with Balcony
    • Stayed 7 nights

    The food was okay but not great, I expected a little better! But no one got any tummy troubles which was good. The entertainment in the hotel wasn't that great, but the staff tried there best.

    The staff were friendly and helpful. The room was clean. The lifts were always in good order.

    Stayed in June 2017

  • Reviewed: 23 June 2017

    6.3
    This hotel dont deserve name Merdian, it is lucky because is in sunny beach
    • Leisure trip
    • Couple
    • Twin Room with Balcony
    • Stayed 1 night

    Private parking which is not exist and attitude of staff. Staff recommand to parking in back on the street and paid for parking 10leva. Parking is not safety and not guarded. ATTENTION for people which travel with cars.

    Nothing special just panoramic wiew to Nessebar from the restaurant.

    Stayed in June 2017

  • Reviewed: 28 July 2016

    4.2
    Good if you only want a room or don't expect much. Defoe NOT 4 stars!
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 11 nights
    • Submitted via mobile

    Long wait for lifts. Poor food selection. Monica at reception very pushy/rude and would star at me whilst I walked through the reception. We also requested to pay for the later check out as our group had 3 children and 2 infants and she said no without even checking if it was available to do so. she was only interested in customer service if you were a young man. Not the room on the photos. Too busy and not enough beds by the pool. We used the Dunav pool right next door. The supermarket next to it is expensive. There is a brothel right next to it with pictures of naked women who also stand on the street at night.

    Right by the bus stop (very cheap busses) Right by a kids train service. Right by a good drag show at The Corner Pub. Basically it's got good links to get to better places!

    Stayed in July 2016

  • Reviewed: 15 July 2018

    2.5
    Horror
    • Leisure trip
    • Group
    • Twin Room with Balcony
    • Stayed 5 nights
    • Submitted via mobile

    All was horrible.

    Horror

    Stayed in July 2018

  • Reviewed: 26 June 2018

    10
    The staff were very friendly and the food was excellent.
    • Leisure trip
    • Couple
    • Twin Room with Balcony (2 Adults + 2 Children)
    • Stayed 7 nights
    • Submitted via mobile

    The staff were very friendly and the food was excellent. Very clean and good location

    Stayed in June 2018

  • Reviewed: 22 June 2018

    6.7
    not a bad hotel
    • Leisure trip
    • People with friends
    • Twin Room with Balcony
    • Stayed 8 nights
    • Submitted via mobile

    beds are not comfortable , dinner wasn't that good , you have to pay for the wifi if you are on level 3 and up

    breakfast and location

    Stayed in June 2018

  • Reviewed: 20 September 2017

    8.3
    Enjoyable
    • Leisure trip
    • Solo traveller
    • Single Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Check in desk is a bit slow

    Good location Nice food Friendly

    Stayed in August 2017

  • Reviewed: 17 September 2017

    6.3
    Nice hotel
    • Leisure trip
    • Solo traveller
    • Twin Room with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    The elevators are a mess, you have to wait a lot.

    Good location. Nice pool.

    Stayed in September 2017

  • Reviewed: 13 September 2017

    9.6
    Amazing!
    • Leisure trip
    • Group
    • Twin Room with Balcony
    • Stayed 7 nights
    • Submitted via mobile

    Room was small, and 2 single straight men had to share a double bed

    Beautiful food and beer

    Stayed in August 2017

  • Reviewed: 13 August 2017

    8.8
    Very nice place ideal for families located a bit too far from the strip
    • Leisure trip
    • Group
    • Twin Room with Balcony
    • Stayed 6 nights
    • Submitted via mobile

    The food

    The staff were very helpful but the food was disappointing I wouldn't go all inclusive again

    Stayed in August 2017

  • Reviewed: 5 September 2016

    8.8
    Excelent, except the hotel parking where stole mirrors of my car !!!
    • Leisure trip
    • Couple
    • Superior Twin Room with Balcony
    • Stayed 4 nights

    parking. Stole mirrors of my car in the hotel parking.

    good food, good comfort, good services

    Stayed in August 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 29 August 2015

    8.8
    Good location, hospitality staff, tasty food.
    • Leisure trip
    • Couple

    Despity of booking.com request for gluten free food they were not able to ensure gluten free bread after our arrival. It was fullfiled after 3 days only for 3 days. Also 4 days of the stay in hotel without appropriate bread for celiactic people.

    Good location, hospitality staff, tasty food.

  • Reviewed: 24 July 2015

    9.2
    Hospitality (all over Bulgaria), location (5 mins from...
    • Leisure trip
    • Group

    Few things, but neither was serious: food and drink was okay but it became a little bit boring after a few days, quality of alcohol is something which can surprise you first time and sometimes it was hard to make yourself understood

    Hospitality (all over Bulgaria), location (5 mins from beach), view from root terrace (during breakfast and dinner), great value for the money!

  • Reviewed: 15 September 2015

    7.5
    Good location and clean.
    • Leisure trip
    • Couple

    Wifi reception is poor in the room.

    Good location and clean.

  • Reviewed: 24 August 2015

    8.8
    The waiters.
    • Leisure trip
    • Couple

    The food.

    The waiters.

  • Reviewed: 10 August 2015

    3.3
    The view from the restaurant.
    • Leisure trip
    • Group

    Bad food, bad drinks, bad service, bad stuff, dirt, broken sunbeds.

    The view from the restaurant.

There are also 12 reviews without text. These impact the overall review score.

Showing 1 - 31

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