A minor inconvenience was that we requested a pillow change since the one we had was uncomfortable but didn't end up getting a new one and also there were no mosquito nets.

Great value for money. The staff were friendly and the room was really clean! Despite the location there was really easy access to public transport.

Stayed in August 2025

There was traffic noise from the street. It was not comfortable to be on the balcony.

Close to the city center, good public transport connections.

Stayed in August 2025

Very tin walls between neighbouring rooms.

Very clean and extremely friendly stuff!

Stayed in July 2025

parking sports are on grovel. there is no asphalt. there is no non stop store near by, like 20 minute or so of walking. they don t understand any language except Bulgarian. make communication a bit difficult. it s quite. and you can t stay late in the small back space they have because there is the risk you disturb other guests (which is fair, so for family travelling it s great)

If you are a tourist, the staff knows little English. The rooms are smaller than they appear in the photos. The hotel is nice, it s quiet near the building, there is also parking spots across the hotel. There is no restaurant, or food, just a market near by. So food options are little if it s late, and you don t have a car. The rooms are clean, the hotel is clean. Small. Great for short trips (for the weekend). over all good price-benefits report.

Stayed in June 2025

The hotel is clean, the staff is very nice and helpful, great location - close to the city center...

Stayed in August 2024

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The room was spacious. Quite big bathroom. The air conditioner has been set to the right temperature since I arrived

Stayed in August 2024

Place

Hospitality

Stayed in August 2024

Modern hotel in good condition. Spacious room. Spacious bathroom - for me it was the first one in Bulgaria that had shower and toilet separated from each other. 10 minutes from center by car.

Stayed in July 2024

Good value for money. Friendly staff.

Stayed in July 2024

Pretty much perfect.

Clean, really nice staff, cute little balcony, nice place close to a few bus stops that can take you to the city center. Very highly recommended!

Stayed in July 2024

The property is near to the center but is not easly reachable with a public transport.

I recently had the pleasure of staying at Novel City Hotel, and it exceeded all my expectations. As someone who works in a rent-to-rent property management company and manages reservations for over 200 apartments, I can confidently say that when I recommend a place, it truly is exceptional. The service at Novel City Hotel is impeccable, with attentive and friendly staff who go above and beyond to ensure a comfortable stay. The rooms are spacious, clean, and well-appointed, offering all the amenities one could need for a relaxing visit. I did read one negative review about the parking situation, but I want to set the record straight: the parking at Novel City Hotel is secure and monitored by cameras. I had no issues whatsoever and felt completely at ease leaving my car there. Overall, I highly recommend Novel City Hotel for anyone looking for a top-notch hotel experience. If I say something is good, trust me, it is truly excellent. You won't be disappointed!

Stayed in June 2024

Location.

Free parking. Pleasant stuff.

Stayed in March 2024

rather accurate & clean

Stayed in March 2024

The room was clean and perfect, the staff was kind and warm we will back😁

Stayed in December 2023

no breakfast ,no restaurant in the hotel

Very clean ,nice location next to public transportation , great service

Stayed in November 2023

Absolutely exceptional and very helpful staff. 😊

Stayed in October 2023

As for me, I missed only a fan to dry my hair, but I didn't ask the staff for it, so maybe it's also available.

Modern hotel, with all the necessary. Close to the bus stop. Friendly staff, trying to understand you in any possible language.

Stayed in September 2023

The location of the hotel is bad - it's in an industrial district with abandoned buildings in the vicinity, and walking around in the evening can be unsettling. During our stay, there was a brief (2-3 hour) water outage, and we're not sure if it was hotel-related.

The lady who checked us in at the hotel was wonderful - she spoke English well, was really kind and smiling. In the following days, the staff had very basic English skills. The room was pleasant - air conditioning, fast Internet. The hotel's unfavorable location is saved by the short distance to the bus stop. Buses run frequently, and you can reach the center of Burgas without major difficulties (it's worth reading about public transportation, there are ticket inspectors on the bus who sell and check tickets, they rarely speak English and are unfriendly).

Stayed in June 2023

Road works all along the road the hotel was located on. Too far from facilities.

The room was comfortable and clean. Good bathroom. Easy to use public bus service. Very good value for money.

Stayed in June 2023

the view was into trees and tires.

it was clean, staff was very helpful and friendly the bus stop is near by, so it was easy to go to city centre

Stayed in June 2023

location - there is a convenient bus or you can take taxi, on foot around 30 minutes, otherwise all good

good and spacious room

Stayed in May 2023

Only the pillows was a little uncomfortable and the location is not in the best neighbourhood.

Hi liked the design of the room, how big and comfy was the bed, that the room has a terrace, I like the bathroom and the compliment flower on the bed. Also the cleanliness. Thank you!

Stayed in May 2023

the street is quite busy and when I get a room looking at it the noise is not very pleasant.

It's a small hotel, with very polite staff, very clean and having a convenient parking place free of charge.

Stayed in February 2023

All. All is exelent. Good place, Good and carefull people. 5 star.

Stayed in November 2022