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Reviews of Pirin Residence

Betolovoto Area (between Razlog and Bansko), 2760 Bansko, Bulgaria

#128 of 162 Holiday rentals in Bansko

Guests' Choice

Review score

Based on 31 hotel reviews

7.5

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    8

  • Location

    8.1

  • Facilities

    6.2

  • Staff

    7.4

  • Value for money

    8

  • Free WiFi

    4.5

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Showing 1 - 15

  • Reviewed: 5 March 2018

    7.5
    It was fairly good.
    • Leisure trip
    • Group
    • Studio
    • Stayed 1 night

    The bathroom was quite small, the bed and pillows were way too soft and there was only one blanket for two people. The studio was clean, however, the place needs better maintenance as a whole.

    Stayed in March 2018

  • Reviewed: 3 January 2018

    4.6
    I found a lot of dirt, even on sheets.
    • Leisure trip
    • Group
    • Two-Bedroom Apartment
    • Stayed 3 nights

    I found a lot of dirt, even on sheets. Also, the pillows had a weird smell. Furthermore, I had problems when talking with the staff because some of them didn't understand English.

    Stayed in January 2018

  • Reviewed: 19 June 2017

    8.8
    The hotel is really great, very clean, with beautiful garden...
    • With a pet
    • Leisure trip
    • Group
    • Studio
    • Stayed 1 night
    • Submitted via mobile

    I don't like that they are announced as per friendly but charged us 10 lv for our puppy. Also the spa is not free and you shall pay 18 bgn per person to use the spa facilities. Normally in hotels like this the spa is with free access. The breakfast is pretty poor.

    The hotel is really great, very clean, with beautiful garden, big room nicely decorated.

    Stayed in June 2017

  • Reviewed: 29 January 2017

    7.9
    was good for me and my group - you have a lot of space in the living
    • Leisure trip
    • Group
    • Two-Bedroom Apartment
    • Stayed 5 nights
    • Submitted via mobile

    the staff !!! they don t speak english No Wi-Fi in the room, the breakfast (only salami/ cheese and a few cookies)

    Location is good, also the apartments are very good for this price, spacious. But is very good if you want only an accomodation not orher else : pool, restaurant .. FIREPLACE is wonderful but you should search for woods

    Stayed in January 2017

  • Reviewed: 27 February 2017

    9.6
    Very nice place - clean,comfortable,well equipped kitchen.
    • With a pet
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 2 nights

    Very nice place - clean,comfortable,well equipped kitchen.The pets are welcome

    Stayed in February 2017

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 17 February 2016

    7.1
    Nice appartment, roomy, almost new furniture, nice view
    • Leisure trip
    • Couple

    double bed is actualy two single beds put together, no plates, no coockware, not very near the gondola

    Nice appartment, roomy, almost new furniture, nice view

  • Reviewed: 3 January 2016

    7.1
    The apartments are nice and ok equipped.
    • Leisure trip
    • Group

    We've been told that breakfast would be from 8:00 'till 10:00; and we waited in the morning from 8:00 'till 8:30 for someone to come and open the dining area; they were late in the morning, this not being ok because we wanted to go skiing earlier and we couldn't because of them. At least, tell the truth...

    The apartments are nice and ok equipped.

  • Reviewed: 4 January 2015

    2.5
    The only person deserving positive feedback is Veronica who...
    • Leisure trip
    • Family with older children

    Dangerous place, faulty electrics, mold, dangerous elevator which didn't work until 3rd day of our stay at 3rd floor, rotten balcony rail , no wifi (wifi available only reception area some 100metres from room located in another building) , no shuttle service available until 4th day of stay - cost 40€ each way to get to Bansko which is 6 miles away. No kitchenware in apartment - staff wanted extra 20€ to allow us to use 8 plates for Christmas - disgusting. Despite FULLY BOOKED info on booking.com there were only 2 other people in whole complex as most apartments are empty and unfurnished - spooky for kids. No LOUNDRY service - wash up only and we had to dry ourselves at -5C - no dryers. Building is in poor condition and requires extensive repairs as to my opinion it's dangerous due to falling exterior wall tiles - extremely dangerous for kids. Katarina (reception & booking assistant) lied to us and handled our booking poorly. Full payment required up front - paid over 1300£ for 2 weeks ( 2 families ) and left after 6 nights - starting lawsuit against them - DO NOT BOOK THAT PLACE - there is hundreds of empty apartments in BANSKO centre cheaper than PIRIN and close to gondola.

    The only person deserving positive feedback is Veronica who tried to fix all issues regarding our complains.

  • Reviewed: 15 January 2016

    2.9
    we like only the confort of the apartment and warming.
    • Leisure trip
    • Family with young children

    reception,fitness,sauna,playground,wi-fi,tv,cleaning,everithng...

    we like only the confort of the apartment and warming...

  • Reviewed: 11 January 2016

    9.6
    -Very good service and beautiful surrounding!
    • Leisure trip
    • Group

    -Very good service and beautiful surrounding! -Good and cheap restaurant

  • Reviewed: 8 January 2016

    10
    Nice view to snowy mountains.
    • Leisure trip
    • Couple

    Wi-Fi

    Nice view to snowy mountains. Spacious room. Free early check in.

  • Reviewed: 29 December 2015

    7.1
    Food
    • Leisure trip
    • Family with young children

    Food

  • Reviewed: 16 May 2015

    8.8
    great room, great location
    • Leisure trip
    • Couple

    very few things to do at the hotel, luckily near the pirin golf where is the spa.

    great room, great location

  • Reviewed: 13 January 2015

    6.3
    Clean, nice enviroment
    • Leisure trip
    • Group

    no wifi in the rooms long away from Bansko,a car is definitely needed

    Clean, nice enviroment

  • Reviewed: 5 January 2015

    5.0
    Big room.
    • Leisure trip
    • Couple

    a lot.

    Big room. i didn't like a lot of stuff.

There are also 9 reviews without text. These impact the overall review score.

Showing 1 - 15

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