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  5. Reviews of Hotel Excelsior - All Inclusive

Reviews of Hotel Excelsior - All Inclusive This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Golden Sands, 9007 Golden Sands, Bulgaria

#49 of 86 hotels in Golden Sands

Guests' Choice

Review Score

Based on 206 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.4

  • Location

    7.4

  • Facilities

    7.8

  • Staff

    8.1

  • Value for money

    8.0

  • Free WiFi

    7.0

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Showing 1 - 25

  • Reviewed: September 13, 2023

    8.0
    Very Good
    • Leisure trip
    • Group
    • Economy Double Room
    • Stayed 7 nights
    • Submitted from a mobile device

    Maybe it will be better to have more activities in resort.

    Was clean , have good food and drink.

    Stayed in September 2023

  • Reviewed: August 20, 2023

    7.0
    Good value for money but can improve a bit on cleanliness
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 3 nights

    No parking at the location (we already knew that). But they will find parking nearby for you at a cost (we payed 20 BGN per day). - Bathroom had a nasty smell of sewage. - As mentioned above, they could clean the rooms a bit better. - Pool was too small for a fully booked hotel. No chance to find seat unless you come very early. Food at the pool was not good.

    Hotel was nice, renovated a couple of years ago. Looks just like in the photos. - Staff was super nice. - Rooms were clean but a bit of improvement can be made. - Food was good. Plenty of choices but a bit repetitive if you stay for a longer period.

    Stayed in August 2023

  • Reviewed: August 3, 2023

    9.0
    very good value for money .
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    the wifi didn 't work at all .

    very clean , nice staff ,

    Stayed in August 2023

  • Reviewed: August 2, 2023

    8.0
    Good value for the money,food was delicious.
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 8 nights
    • Submitted from a mobile device

    The cleaners didn’t clean the room every day. The pool after a rain was dirty and nobody cleaned for 4 days. The lounges was all the time occupied with towels by people who even wasn’t there they were gone for hours

    The food was various and delicious! Every day was something different.

    Stayed in August 2023

  • Reviewed: July 23, 2023

    7.0
    Worth the value, good location
    • Leisure trip
    • Family with young children
    • Apartment
    • Stayed 4 nights
    • Submitted from a mobile device

    The food was not tasty, there no free parking around, only a payed parking , 20 glb for night

    Looks good, we got apartment, clean and very nice view from the balcony

    Stayed in July 2023

  • Reviewed: July 16, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The pool area is not enough for all the guests.We tried to use the pool for couple of days but the people were occupiting in the morning the sunbeds and we couldn't even had the chance to access the pool, very very dissapointing!!! For a 4 star hotel it's unexeptable to not have parking, the only option is to pay 20lv. and there is not always available parking slot. The breakfast can have improvement.

    The interior is very nice, the room is modern and spacious, very comfortable beds, very clean and pleasant!!!

    Stayed in July 2023

  • Reviewed: July 5, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 5 nights

    The wifi signal is still weak in some areas. Parking is not included, and by parking I mean it's just the side of the main road with a sign in the window. It's not a dedicated parking lot with CCTV in case something happens, also being on the side of the road there is no security. These two things would have been appreciated to have given the fact that we had to pay and no receipt was given to mention "parking".

    We were on vacation from the 26th of June until the 1st of July. This being our second stay we knew what to expect, warm staff, good food, and clean rooms.

    Stayed in July 2023

  • Reviewed: June 9, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Apartment
    • Stayed 4 nights
    • Submitted from a mobile device

    lack of parking, only 2 elevators for the entire hotel and the food and drinks were very poor.

    The apartment was nice and clean. The pool was big enough and clean

    Stayed in June 2023

  • Reviewed: October 14, 2022

    9.0
    Perfect stay
    • With a pet
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 25 nights

    Poor All Inclusive service after September

    Stayed in September 2022

  • Reviewed: September 19, 2022

    9.0
    very well
    • Leisure trip
    • Solo traveler
    • Standard Twin Room (2 Adults + 1 Child)
    • Stayed 8 nights

    breakfast, dinner, pool, room

    Stayed in August 2022

  • Reviewed: September 2, 2022

    9.0
    I hope to return.
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 5 nights

    I don't have things that i don't liked it.

    The food was very good, the rooms were clean and the staff was welcoming. It is a place that I hope to return.

    Stayed in August 2022

  • Reviewed: August 25, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    It is hard to reach the beach even if it is a bus with this puropose. Also, our car got taken away even if we payed for parking and the reception looked like it didn’t care even if we payed them.

    Food was good, the rooms are beautiful and clean, the pool is nice and it has shadow from the trees around.

    Stayed in August 2022

  • Reviewed: August 25, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Food was very delicious and diverse . We had a really pleasant stay and also we made new friends there . Thank you Vasil, Stela and the other staff for making our stay more memorable. With love Danny and Iulia ❤️

    Stayed in July 2022

  • Reviewed: August 22, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 4 nights

    I must to park my car in other location and pay 20 leva/day as the hotel parking lot was full. The beach 20 mn from hotel. Transport each hour from 9h00 to 16h20. Very poor choice of drinks and poor quality.

    They put our rooms close together as we asked for. Beautiful view. Good and comfy beds.

    Stayed in August 2022

  • Reviewed: August 13, 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Cleanliness, food

    All inclusive, room, pool

    Stayed in August 2022

  • Reviewed: August 8, 2022

    8.0
    We had a relaxing stay and would certainly recommend it.
    • Leisure trip
    • Family with young children
    • Superior Twin Room (2 Adults + 2 Children)
    • Stayed 5 nights

    It was a bit of a hike to the beach and the shuttle bus was crowded.

    Hotel and pool were kept very clean. It is a family orientated hotel and they looked after us well. The food was good and plentiful, there was plenty of fresh veg to counteract the fried nature of the cooked food.

    Stayed in August 2022

  • Reviewed: August 7, 2022

    8.0
    Very Good
    • Business trip
    • Family with young children
    • Standard Twin Room
    • Stayed 3 nights

    Staffs are not really happy, not all but most of the time. They probably don't like the job? No idea.

    I like the thing that is ALL-INCLUISVE and you can enjoy the all inclusive at a reasonable price.

    Stayed in July 2022

  • Reviewed: July 21, 2022

    9.0
    Lovely.
    • Leisure trip
    • Travelers with friends
    • Standard Twin Room
    • Stayed 9 nights
    • Submitted from a mobile device

    Quiet place.Clean and Tidy. Animation guys were so funny.

    Stayed in July 2022

  • Reviewed: July 3, 2022

    9.0
    It was very enjoiable, restful and overall a god experience
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 5 nights

    The wifi signal is nonexistent on the balcony or in the lounge area.

    The room was clean, very sunny, AC worked, and the meals were good. The staff changed the towels every day with fresh ones. The hotel has its own mini-bus to drive guests to the beach and back at predefined hours, as the distance to the beach is long. Clean swimming pool with its own lifeguard and entertaining activities.

    Stayed in July 2022

  • Reviewed: September 22, 2021

    8.0
    Very Good
    • Family with young children
    • Standard Twin Room (2 Adults + 1 Child)
    • Stayed 4 nights
    • Submitted from a mobile device

    The sea view!!!!

    Stayed in August 2021

  • Reviewed: August 30, 2021

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Too crowded , coffee and drinks were bad

    The room it was clean and spacious, the pool was nice, food was good.

    Stayed in July 2021

  • Reviewed: August 26, 2021

    7.0
    Good
    • Couple
    • Superior Twin Room (2 adults + 1 child)
    • Stayed 3 nights
    • Submitted from a mobile device

    It's pretty far from the beach, not a 450 m distance. They didn't change the bed sheets in 3 days, and also we had to ask for new towels.

    The room was nice and comfy. Food was decent

    Stayed in August 2021

  • Reviewed: August 23, 2021

    7.0
    In a word, Ok
    • Leisure trip
    • Travelers with friends
    • Standard Twin Room
    • Stayed 5 nights
    • Submitted from a mobile device

    The floor in the room needs a carpet. A few TV channels. No qualitative drinks. No parking places available at the property. We were forced to park nearby for 15 leva/day. Too expensive.

    Most of the food was good. The housekeeping did a good job. The waiter personnel very responsive. Big like for entertainers! Parapapa! I appreciate the service of bartender Nely.

    Stayed in August 2021

  • Reviewed: August 20, 2021

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 3 nights

    All-inclusive offers can often provide more food than you need and keep you from visiting the surroundings. Too few chaise-longs at the pool.

    Free drinks at the hotel bar and pool bar at any time. You can eat on the terrace. The right distance from the beach and local shops so that it's quieter.

    Stayed in August 2021

Showing 1 - 25

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