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Reviews of Hotel Rila 3 stars

Svoboda Square N 1, 2600 Dupnitsa, Bulgaria

#1 of 2 hotels in Dupnitsa

Guests' Choice

Review score

Based on 168 hotel reviews

8.7

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.5

  • Location

    8.9

  • Facilities

    8.4

  • Staff

    9

  • Value for money

    8.7

  • Free WiFi

    7.6

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Showing 1 - 37

  • Reviewed: 7 June 2018

    10
    Great location and service
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    There was some noise during the weekend we stayed in the hotel.

    Friendly staff, excellent breakfast, great service, perfect location, internet and parking available. We had great time.

    Stayed in June 2018

  • Reviewed: 3 April 2018

    10
    Very enjoyable stay, will visit again.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 3 nights

    It would be nice if the scrambled eggs and sausages which are part of the buffet breakfast were hot.

    Very friendly staff. Nice atmosphere. Great pool, sauna etc. Location is dead centre in the town. Comfy beds. Very clean. Nice views.

    Stayed in April 2018

  • Reviewed: 18 October 2017

    7.9
    the best hotel in Dupnitsa
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night

    Small parking area but it is not a problem on the low season

    Free Spa service. Staff very nice, specially Ms. Vesela that was very proffesional and kind with us.

    Stayed in October 2017

  • Reviewed: 20 September 2017

    10
    Mountain view
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Maybe some cereal as a breakfast choice would have been nice but not a problem.

    Spacious room good shower comfy bed helpful staff and a great view over the mountains. Very central location.

    Stayed in September 2017

  • Reviewed: 17 September 2017

    7.9
    Good hotel
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    The room was good but the hotel exterior would need some renovations. Too much waiting time in the restaurant.

    Good quality triple room. The staff was very helpful. Its restaurant is cheap and good.

    Stayed in September 2017

  • Reviewed: 7 May 2017

    7.5
    Adequate hotel near Rila Monastery and Seven Rila Lakes
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    There is an awful smell in the rooms and corridors. The lobby area and the exterior of the hotel could use some work to make it look a little more up to date. The breakfast area had the same bad smell as the corridors and the tablecloths at breakfast were very dirty. The breakfast was not adequate. We went to a cafe near the hotel to have coffee and a croissant both mornings.

    Location was good. The hotel was right at the center. It was within walking distance of the only real restaurant in town. The rooms themselves were very clean-bathroom, bedding. Good location to visit Seven Rila Lakes and Rila Monastery.

    Stayed in May 2017

  • Reviewed: 21 November 2016

    7.5
    great staff on the reception and restaurant and renovated...
    • Couple
    • 2 rooms
    • Stayed 1 night

    spa was crowded, hot tub was cold, facilities in spa are not very clean.

    great staff on the reception and restaurant and renovated rooms are excellent.

    Stayed in November 2016

  • Reviewed: 16 November 2016

    9.6
    Central location, positive & efficient receiption, very comfortable rooms, secure parking. Perfect!
    • Business trip
    • Group
    • 2 rooms
    • Stayed 1 night

    Signage to the hotel parking & main entrance could have been better (but we found it without much difficulty).

    Reception staff very welcoming, positive, efficient. Rooms/bathrooms very comfortable, clean & well presented.

    Stayed in November 2016

  • Reviewed: 15 September 2016

    6.7
    Town Center Hotel - Comfortable Room
    • Leisure trip
    • Group
    • Single Room
    • Stayed 1 night

    The restaurant was uninviting. Breakfast was chosen from a dedicated menu and was neither prepared nor presented well. Corridor from foyer to restaurant was littered with housekeeping equipment. Clearly there remodeling work still work going on. Private car parking is offered at 2 euro per night. It is accessed via ticket barrier. However various vans and trucks use the car park to deliver to nearby businesses so other vehicles can be temporarily hemmed in.

    The room was comfortable and had been recently renovated and modernized.

    Stayed in September 2016

  • Reviewed: 27 August 2016

    10
    Excellent place to relax
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Nothing, we had a great time, thank you!

    The hotel is very easy to find with many indications on the road. It is a tall building right in the centre of the town. It is recently renovated with an effort to do it properly. In front of it, an ancient church gives a great atmosphere. The stuff strives to provide excellent service. The room was nice, slept great on the mattress. The bathroom was equipped with many accessories, e.g. travel toothbrush etc. The spa was big, empty and relaxing, with three saunas, steam bath etc. The breakfast was abundant and based on the Bulgarian tradition. The hotel restaurant offers very tasty dishes that you can eat at your room if you like. The price was great as with the room we had breakfast and spa. Everything was great.

    Stayed in August 2016

  • Reviewed: 25 August 2016

    9.2
    Worth visiting to relax for a very good price
    • Leisure trip
    • Family with older children
    • 2 rooms
    • Stayed 1 night

    The building could use some renovation

    The spa facilities are very good and the rooms are very comfortable. The WiFi is fast and is free of charge. The private parking is also convenient. The price is very competitive. It is located near the Rila monastery which is worth visiting.

    Stayed in August 2016

  • Reviewed: 20 August 2016

    8.8
    A good hotel with everything to be even better
    • Leisure trip
    • Family with older children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    The breakfast was not very good and it wasn't refilled - at 9 am there was already some empty platters. The spa is supposed to open up at 10 am. But that's also the time the staff member responsible for it gets in. And both the sauna and the Turkish bath take at least 30 minutes to heat up. Which leaves little time to enjoy them before check out time at 12h.

    This a hotel with high potential, that it's not put to is full use. Nonetheless, the location is absolutely central, the room is comfortable and nicely decorated. The spa is a nice add.

    Stayed in August 2016

  • Reviewed: 17 July 2018

    10
    Very nice and helpfull receptionists
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Look of the hotel fronty the outside

    Very nice and helpfull receptionists Beautifull well equiped room Comfy bed

    Stayed in July 2018

  • Reviewed: 6 July 2018

    9.2
    Good quality for very good price.
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Coffee/tea set was available in the room.

    Stayed in July 2018

  • Reviewed: 5 July 2018

    10
    best location, best price for its service and very good restaurant for food. Recommended
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night

    best location, best price for its service and very good restaurant for food. Recommended

    Stayed in July 2018

  • Reviewed: 22 May 2018

    9.6
    Friendly staff, very helpful with checking bus schedules and...
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Friendly staff, very helpful with checking bus schedules and finding info about tourist attractions!

    Stayed in May 2018

  • Reviewed: 4 May 2018

    10
    Look no further, to stay in Dupnitsa
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Central position, friendly staff, free parking, breakfast, all was ok

    Stayed in May 2018

  • Reviewed: 2 May 2018

    8.3
    Very few items were available for the breakfast
    • Leisure trip
    • People with friends
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Very few items were available for the breakfast

    Stayed in April 2018

  • Reviewed: 10 April 2018

    8.3
    Pretty OK value for the money. Spa is excellent!
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 4 nights

    Food could be better..

    Staff, Spa(really good!), Location,..

    Stayed in April 2018

  • Reviewed: 18 February 2018

    7.9
    value for money and great service in function with city!
    • Business trip
    • Group
    • Triple Room
    • Stayed 1 night

    Great service! especially from the lady in the reception, too friendly and kind!

    Stayed in February 2018

  • Reviewed: 22 December 2017

    7.5
    The receptionist was very professional
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    The waitress

    The receptionist was very professional

    Stayed in December 2017

  • Reviewed: 23 October 2017

    10
    Very good accommodation, very clean rooms.
    • Leisure trip
    • People with friends
    • 2 rooms
    • Stayed 4 nights
    • Submitted via mobile

    The table sheets in the common areas were sometimes stained.

    Very good accommodation, very clean rooms.

    Stayed in October 2017

  • Reviewed: 18 October 2017

    10
    Everything was very very good and nice
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Everything was very very good and nice

    Stayed in October 2017

  • Reviewed: 11 September 2017

    10
    very good place
    • With a pet
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night

    Very very nice staff, always open to help. Clean rooms, good breakfast, good spa.

    Stayed in September 2017

  • Reviewed: 12 August 2017

    10
    excelent all.
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 1 night

    excelent all. love to come back.

    Stayed in August 2017

  • Reviewed: 1 August 2017

    9.2
    Perfect for a stop over.
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Perfect for a stop over. Modern renovated rooms. Excellent value for money!

    Stayed in July 2017

  • Reviewed: 21 May 2017

    7.9
    Spa complex
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night

    Breakfast

    Spa complex

    Stayed in May 2017

  • Reviewed: 25 September 2016

    10
    Nice spa, play facilities for the kids.
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    Nice spa, play facilities for the kids.

    Stayed in September 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 25 January 2016

    7.5
    all was ok.
    • Leisure trip
    • Couple

    the fact that the swimming pool closes at 8pm. we arrived at 7.40pm. they should mention this on the site because we booked this hotel to be able to relax in the swimming pool and sauna

    all was ok.

  • Reviewed: 27 December 2015

    5.4
    We stayed in a room for smokers while we don' t smoke...
    • Leisure trip
    • Couple

    We stayed in a room for smokers while we don' t smoke and the room smelled.I had the feeling that my pillows smelled too.Also the entrance of the hotel is not clearly visible.Too much trouble for nothing.And very expensive for what it offers.Sorry.Bad choice.

  • Reviewed: 27 September 2015

    9.2
    The staff didn't even blink when I came in with a...
    • Leisure trip
    • Solo traveller

    The breakfast was awful. It was free, so I can't complain, but it was only a burnt egg-only omelette and a piece of un-toasted, bland bread. The coffee was good though.

    The staff didn't even blink when I came in with a bicycle, and even allowed me to haul it up to my room. The hotel room itself is typical for the price, but everything was very new, clean, and in great working order.

  • Reviewed: 24 September 2015

    8.3
    I only stayed there for a stop over to my next destination.
    • Leisure trip
    • Solo traveller

    Everything was awesome for a night.

    I only stayed there for a stop over to my next destination. The room was very comfortable and I enjoyed the bathtub.

  • Reviewed: 23 September 2015

    7.1
    Older but well-maintained hotel.
    • Leisure trip
    • Solo traveller

    The hotel restaurant was bad. I sent my food back because it was under-cooked. There was a wedding going on and it had the full attention of the hotel, to the neglect of other guests.

    Older but well-maintained hotel. Room was comfortable. Wi-Fi was good.

  • Reviewed: 22 September 2015

    7.1
    Nice bathroom, good wi-fi signal, helpful staff, good prices...
    • Leisure trip
    • Couple

    Uncomfortable bed, noises from aircondition block from outside at night, cold breakfast. Do not order Bavarian salad at the hotel's restaurant - this dish is a mix of lots of mayonese, potatoes, cucumbers and mashrooms. Meat dishes were lovely and tasty.

    Nice bathroom, good wi-fi signal, helpful staff, good prices, good location and parking if you travel by car

  • Reviewed: 21 May 2015

    8.8
    Nice staff, very nice children's playing corner
    • Leisure trip
    • Family with young children

    Cleaning was mostly making the beds, could be better. The water from the shower was spread all over the floor.

    Nice staff, very nice children's playing corner

  • Reviewed: 23 February 2016

    10
    Staff , facilities, location, value for money
    • Leisure trip
    • Group

    Breakfast is good but poor choice

    Staff , facilities, location, value for money

  • Reviewed: 10 August 2015

    7.5
    Breakfast is great.
    • Leisure trip
    • Solo traveller

    No curtain in bathroom, so floor is always wet after shower. Air condition isn't strong enough at daytime.

    Breakfast is great.

There are also 22 reviews without text. These impact the overall review score.

Showing 1 - 37

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