Nothing to complain about.

Nice breakfast, very comfortable room and bed. Excellent value for money.

Stayed in August 2025

The hotel covered most of my expectations. Only remark I can add will be for sheets, which are clean but some were old and had some spots. I travel a lot so it didn't bother me a lot but can bother some visitors.

Location of the hotel is very close the city center. Hotel has a parking area as well. It also has some markets around which you can get snacks or drinks. Staff is very nice and helpful. The restaurant in the hotel is very nice and one of the best I have ever been in the city so far. Breakfast buffet is above average when compared with other hotels in Shumen and more than enough.

Stayed in August 2025

While the inside is excellent, the outside space around the property needs more care and attention. For example: sidewalks, and floorings are a bit weary and need to be renovated to be in sync with the interiors. Facade enclosure needs a refresh either.

Excellent location, lots of parking space. Very thoughtfully designed building with magnificent views towards the city. Spacious rooms with extra large and comfortable bed. Furnishing and equipment are new and clean. Bathroom is excellent also. Breakfast is excellent with plenty of delicious offerings. The restaurant is excellent - both food and service. It has wonderful green terrace. Very friendly and helpful staff.

Stayed in July 2025

Woman at front desk was really helpful..

Stayed in August 2025

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Nice and spacious room, very nice views, friendly staff, the location of the hotel was perfect, it has a big parking, and an excellent price.

Stayed in July 2025

No pool or spa.

Great bedrooms and comfortable beds.

Stayed in August 2025

Nice location, the room is well equipped and modern, everything is clean. Breakfast is good

Stayed in July 2025

Breakfast a bit sub-par given the lavish surroundings- some of it was stale (easily avoided) and the coffee machines need attention: press the button and the chances of getting coffee are about one in three.

Very stylish and comfortable. Great location, very near the mosque. Excellent restaurant. Helpful and polite staff. We stayed here once before, 21 years ago(!), if we come to Shumen again we’ll of course stay at the Grand.

Stayed in July 2025

Missing bidet or hygiene shower.

Good room and location of the hotel.

Stayed in June 2025

Nothing

Very good accommodation, service, cleanliness and staff. Breakfast is little thin.

Stayed in June 2025

A swimming pool would have been a good extra.

Very spacious and well maintained rooms. Excellent breakfast, very friendly personnel.

Stayed in April 2025

A great one night stay after a day of travelling and site seeing, the reception staff were really friendly on check in and the breakfast was really plentiful and tasty.

Stayed in December 2024

Room was not clean enough, in the bathroom flor there was a woman hair. Probably it was comes from previous guest which is used the room.

Hotel is in very goos location. Easy to arrive, there is a free parking spot. Staff were helpful.

Stayed in December 2024

I was staying 2 days, I did not appreciate that the room was not cleaned and tidied up it should be due in a 4 stars hotel

Renovate in some parts compared to my previous visits. Nicely set for Christmas

Stayed in November 2024

Nothing. It was all good.

It’s clean, staff is very helpful and location is great too.

Stayed in November 2024

Hotel a little dated in appearance from the outside but fine inside.

Good breakfast, comfortable bed, TV with several English channels. Parking was available although as there was a function on when I arrived this was a little limited, but fine later on. Hotel well-located for main town and some historical sites.

Stayed in October 2024

all was good

Room is big, nice and the bed is very comfortable. The restaurant is nice and very good. People are very pleased and give me some help for the online Bulgarian toll payment, very appreciated.

Stayed in October 2024

It was perfect.

Modern and clean. Friendly staff. Breakfast for kings. Great view.

Stayed in August 2024

There is an odd smell in the room. The air conditioner was working but not too well. There was an issue either the parking since there was a wedding going on.

The room was spacious and the restaurant downstairs was pretty good.

Stayed in September 2024

Great location near the pedestrian zone in the city centre. The room was large. The staff was kind and helpful. The breakfast was delicious. There is a parking.

Stayed in September 2024

The Panorama restaurant on the top was closed

Excellent clean the staff very polite and respectful. I will visit again

Stayed in July 2024

Breakfast might be improved. Although apparently various food, not very tasty.

Refurbished hotel, stylish design, very comfortable and big beds. Room is big enough with a nice view over the hills of Shumen. Very close to the famous biggest mosque of Bulgaria. Nice restaurant terrace also.

Stayed in August 2024

Great location and friendly staff.

Stayed in July 2024

Card with access to apartment wasn’t working amazing 4 times I asked to restore access to a room)

It was close to my friend house

Stayed in July 2024