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Reviews of Sirena Hotel 3 stars

Sunny Beach, 8240 Sunny Beach, Bulgaria

#259 of 404 hotels in Sunny Beach

Guests' Choice

Review score

Based on 64 hotel reviews

7.1

Score breakdown

  • Cleanliness

    7.4

  • Comfort

    6.6

  • Location

    7.9

  • Facilities

    6.5

  • Staff

    7.3

  • Value for money

    6.7

  • Paid WiFi

    3.4

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Showing 1 - 18

  • Reviewed: 10 September 2017

    • Leisure trip
    • Group
    • Single Room with Balcony and Sea View
    • Stayed 7 nights
    • Submitted via mobile

    Continuous loud thumping music at the bar from morning till night. Hotel refused to accept payment by credit card...only cash. Suspicious! No mattresses on sun beds. Had to lie on the hard plastic base....nightmare. Breakfast dreadful. There was an open gap on my balcony....very dangerous. The steps into the pool were very loose.

    Bar staff very good. Bar food excellent. Near to Nesebar.

    Stayed in September 2017

  • Reviewed: 2 August 2017

    • Leisure trip
    • Group
    • Twin Room with Sea View
    • Stayed 8 nights
    • Submitted via mobile

    They only change towels every three days but won't tell you, if you throw them to the floor they will stay there for the rest of the week. Never seen louder cleaners in a hotel, making a lot of noise and shouting at 8am. Hotel is really close to clubs in the beach and it is loud until 6am, no great for families. People will leave towels on the beds by the pool and leave, making mission impossible to get a bed by the pool. There are signs saying staff will remove items if you aren't there but that never happened

    Staff in bar very friendly and nice. Food and drinks not bad and good price

    Stayed in July 2017

  • Reviewed: 30 June 2017

    • Leisure trip
    • Family with young children
    • Duplex Suite with Balcony
    • Stayed 9 nights
    • Submitted via mobile

    Boring and not tasty breakfast, almost everyday the same food was served for breakfast; dirty plates and cutlery; dirty tablecloths; not everyone at the reception was nice and helpful; had to pay for wifi and gym; no hairdryer and kettle in the room;

    Swimming pool, location; Nice staff and very Good Food at the restaurant at the swimming pool area; a small fridge in the room;

    Stayed in June 2017

  • Reviewed: 29 June 2017

    • Leisure trip
    • Solo traveller
    • Single Room with Balcony and Sea View
    • Stayed 3 nights

    Quite far from the main area of town (although there were buses you could take). The pool bar played loud music all day and on the weekend the beach clubs played seriously loud music. The breakfast was OK but wasn't anything special. Towels weren't changed once during my stay.

    Simple accommodation and each apartment overlooks the beach Fridge in the room

    Stayed in June 2017

  • Reviewed: 5 June 2017

    • Leisure trip
    • Group
    • Twin Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Cleaning ladies are shouting very laud and going into the rooms without even knocking. We were asked to pay 12leva for tower with some make up on it?! They are not able to wash or what?! Receptionist is very rude.

    Close to Bedroom beach

    Stayed in June 2017

  • Reviewed: 5 June 2017

    • Leisure trip
    • Group
    • Twin Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Cleaning ladies are shouting very laud and going into the rooms without even knocking. We were asked to pay 12leva for tower with some make up on it?! They are not able to wash or what?! Receptionist ka very rude.

    Hotel is okay - very close to Bedroom beach

    Stayed in June 2017

  • Reviewed: 12 July 2016

    • Leisure trip
    • Couple
    • Twin Room with Sea View - Special Offer
    • Stayed 2 nights

    They don't accept any credit/debit cards!!! Only cash! There is no ATM nearby. They have currency exchange office next to the reception, and the receptionist told me to withdraw cash there. The commission fee was 8% on the withdrawn amount. So bring plenty of cash.

    Stayed in July 2016

  • Reviewed: 29 July 2017

    • Leisure trip
    • Couple
    • Twin Room with Sea View
    • Stayed 7 nights
    • Submitted via mobile

    Rude staff, having to ask for clean towels.

    Close to the beach, the bar at the back of the hotel and pool were nice.

    Stayed in July 2017

  • Reviewed: 5 July 2017

    • Leisure trip
    • Solo traveller
    • Single Room with Balcony and Sea View
    • Stayed 7 nights

    I was happy with everything.

    Breakfast was varied and rich. The bed was comfortable and large.

    Stayed in July 2017

  • Reviewed: 23 September 2016

    • Leisure trip
    • Family with older children
    • Twin Room with Sea View
    • Stayed 7 nights

    The restaurant.

    Stayed in August 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 18 August 2015

    • Leisure trip
    • Couple

    Nothing, we just love it.

    We just love that hotel. perfect sea view, close to the beach, close to supermarkets, quiet place, staying there everythime I have a chance. The staff is really nice and helpfull as well. Parking on reasonable price. The rooms are clean and comfortable. They have cable TV as well. Will stay there again.

  • Reviewed: 5 August 2015

    • Leisure trip
    • Group

    Unprofessional and rude staff. Dirty room, they cleaned the room just once in 6 days, changed the towels just once. Also coming late couple of times the staff was asleep at the reception area, so bare in mind that it is unsafe, because everyone can enter the hotel. When we were leaving they wanted us to pay for a towel because it was dirty, after refusing to do so we wanted to leave, but the security and the manager physically stopped us and did not let us leave the premisses. After a couple of hours arguing over a bath towel they called the police, after the officer arrived and got our statements we were finally allowed to leave the hotel.

    Near to the beach.

  • Reviewed: 28 July 2015

    • Leisure trip
    • Couple

    You can here the beach clubs music in your room even when the window is closed. Not so good isolation of the room door and the walls. You can hear all your neighbors

    Parking was big. Personnel were nice and helpful. Hotel is close to the beaCh

  • Reviewed: 19 July 2015

    • Leisure trip
    • Couple

    Little noisy because it's the closest hotel to Bedroom Beach / Cacao Bar. Bring your earplugs if you want to rest. Otherwise, it's great for party people.

    Great view from our room, and probably from all rooms and apartements. Staff was always helpful. The rooms were very clean and cleaned every day. Food was ok for breakfast.

  • Reviewed: 16 June 2015

    • Leisure trip
    • Couple

    Nothing, All was perfect.

    Just Love that hotel! Staying there for a second time, perfect seaview, great atmosphere, breakfast included, close to the beach, the staff is really nice, will stay there again. And really nice price for the area.

  • Reviewed: 9 September 2015

    • Leisure trip
    • Group

    It's not possible to pay with Credit Card or Debit Card. It's not accetable

  • Reviewed: 11 August 2015

    • Leisure trip
    • Couple

    Breakfast is disappointing. The dishes should be cleaner!

    Best location at Sunny Beach.. Close to the beach and the best clubs!..

  • Reviewed: 11 July 2015

    • Business trip
    • Solo traveller

    No free wifi anywhere, not even in the bar area.

    Cheap, very close to the cacao beach.

There are also 5 reviews without text. These impact the overall review score.

Showing 1 - 18

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