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Reviews of Smilen Hotel and Wellness 3 stars

9, Shumkov Kamuk Street, 4700 Smolyan, Bulgaria

Review score

Based on 96 hotel reviews

9.1

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.1

  • Location

    8.9

  • Facilities

    9

  • Staff

    9.3

  • Value for money

    9.1

  • Free WiFi

    9.5

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Showing 1 - 15

  • Reviewed: 11 June 2018

    • Leisure trip
    • Group
    • 3 rooms
    • Stayed 2 nights
    • Submitted via mobile

    A bit difficult to find, but the sign on the main road helps.

    Peaceful and beautiful location. A great view from the terrace. Spacious room. The food in the hotel restaurant was very delicious.

    Stayed in June 2018

  • Reviewed: 3 May 2018

    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    location is not so hard but if your first visit to smolen you need a navigation. It is on devin road be carrefull do not gomto pammarovo road. Also this is not the hotels fault

    we did not face any problem. thanks a lot for daniella

    Stayed in May 2018

  • Reviewed: 7 January 2018

    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast was not good, no other way to put it.

    Excellent staff, location was good, nice and quiet. Bathroom was clean with clean towels. Warm and cosy room, with good size.

    Stayed in January 2018

  • Reviewed: 13 June 2017

    • Leisure trip
    • Group
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Language barrier was difficult, could not turn the radiator on and it was freezing during the night, less variety for breakfast.

    The views were beautiful as well as the room size and the roof balcony

    Stayed in June 2017

  • Reviewed: 5 February 2017

    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 4 nights

    It was all wonderful

    Wonderful room with magnificent views. Staff very friendly and helpful. They could not do enough for us, including sorting out a problem with our car.

    Stayed in February 2017

  • Reviewed: 9 June 2018

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The room is amazing - Big, extra comfortable bed, great view, descent toilets and shower. The staff was extremely nice!

    Stayed in June 2018

  • Reviewed: 11 May 2018

    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    No plug in sink

    Everything else perfect.tranquil.stunning views.friendly staff.good breakfast.comfortable bed

    Stayed in May 2018

  • Reviewed: 30 April 2018

    • Leisure trip
    • Couple
    • Double Room with Fireplace
    • Stayed 2 nights

    The bed, the fireplace in the room, the hosts' attitude, the outside sitting area, the library area :))

    Stayed in April 2018

  • Reviewed: 18 March 2018

    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights

    Value for money

    Stayed in March 2018

  • Reviewed: 8 February 2018

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 6 nights

    Staff are very nice .

    Stayed in February 2018

  • Reviewed: 27 January 2018

    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Great place to stay

    Stayed in January 2018

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 11 February 2016

    • Business trip
    • Solo traveller

    The heating didn't work the first night, but i was given a heater which worked very well, and the problem was fixed by the next day. The relax room was a bit cold when i first used it. The signage from the road could have been better, and the track to the hotel itself could have been better maintained or surfaced. I'm searching hard to find bad points!

    The staff were very friendly and helpful, some of the best service i've had, and i stay in a lot of hotels. The view was great, and the facilities were better than expected. The design and looks of the hotel were modern and lovely. I'll be using the hotel again. One of my favourites.

  • Reviewed: 29 December 2015

    • Leisure trip
    • Couple

    The only thing they have to fix is the path that leads to the hotel. It is really bad with huge holes and tottaly dangerous when it is snowy.

    It's the third time that we are visiting Smilen Hotel and it is one of the best hotels I have visited so far. Clean, warm and spacious rooms, friendly stuff and great location.

  • Reviewed: 16 November 2015

    • Leisure trip
    • Group

    If there are not a lot of people in the hotel you must wait 2-3 min to use the hot water in the bathroom.

    Nice and calm place, close to the town and south ski slopes of Pamporovo. Great staff, very clean and well designed rooms. Good restaurant with delicious local food. Parking in front of the hotel. A garden for kids and outside terace for coffee time.

  • Reviewed: 15 March 2016

    • Leisure trip
    • Family with young children

    Stafff... They make you feel like home...

There are also 8 reviews without text. These impact the overall review score.

Showing 1 - 15

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