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Reviews of Hotel Sofia 3 stars

16 Radon Todev Str., 2770 Bansko, Bulgaria

Review score

Based on 69 hotel reviews

7.1

Score breakdown

  • Cleanliness

    6.5

  • Comfort

    7.3

  • Location

    7.5

  • Facilities

    6.8

  • Staff

    7.8

  • Value for money

    6.9

  • Free WiFi

    6.6

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Showing 1 - 25

  • Reviewed: 22 February 2018

    6.7
    Fantastic staff but very outdated hotel
    • Leisure trip
    • Couple
    • One-Bedroom Suite (2 Adults) with Half Board Included
    • Stayed 6 nights
    • Submitted via mobile

    The water... had to wait for up to 5min for it to heat up before having shower. The beds... i cannot remember last time I slept on bare springs instead of a mattress... honestly the mattress was so worn out it needed throwing away, so sleep wasnt very good. Cleaning... of the common area was good but the room was never hoovered in 6 days we were there, and I did not want to ask for that as it is supposed to be something a hotel does by default. The towels were changed once and only on request. Same with bed sheets. The dinner... was pre-set menu, not a buffet or menu. Breakfast... had no coffee by default and did not change once through the 6 days. There were no tea making facilities in the room. Shelf in bathroom was loose at 60 degrees to the wall. Some lights kept turning off and on. The table in lounge had very weak legs and kept collapsing. SPA ... the only thing that worked properly there was sauna. The steam room had cold benches and unpleasant smell and door could not close properly without force. The jacuzzi was lovely but was not working the last 3 days we were there and the water in it was very stale. On the hotel page it stated it is 200m away from gondola... try 1200m! We had to walk every day for 20min to get to the ski slopes...

    The staff were great. Super friendly and helpful. The staff make this hotel at the score I have put on here. The staff acted as if it was more than a 3 star hotel so, very well done to them. I also enjoyed the space we had in the apartment. Both rooms were big. It was also great to have eurosport on the TV to keep an eye on the olympics. The hotel was quiet and well soundproofed. Desserts were nice. Location was walking distance to the ski slopes but a longish distance. Check out was great. Very fast and both staff at the hotel came out had a pleasant chat with us and wished us a good day and journey back. All staff went out of their way to keep us happy. I liked that there was a small jacuzzi and one day it was at perfect temperature and with chlorine. It was very warm in the hotel. Was good to have our own fridge.

    Stayed in February 2018

  • Reviewed: 19 February 2018

    10
    The breakfast was really delicious and the rooms were...
    • Leisure trip
    • Group
    • Junior Suite - Free Spa Access
    • Stayed 3 nights

    The breakfast was really delicious and the rooms were comfortable. I was really surprised by the free spa we had, I really enjoyed it. The staff was really great, people who work in the hotel were extremely kind and always ready to help, not only for the things inside the hotel, but also for directions around the city, recommendations and tips about skiing... Great experience!

    Stayed in February 2018

  • Reviewed: 19 February 2018

    8.8
    Very friendly staff.
    • Leisure trip
    • Couple
    • One-Bedroom Suite (2 Adults) with Half Board Included
    • Stayed 3 nights

    Very friendly staff.Good english. They guide us through the madness of Bansko:) Not many choices for the included beakfast or dinner but food was tasty and freshj. Recommend

    Stayed in February 2018

  • Reviewed: 18 February 2018

    10
    The staff was really kind from the time we got there until...
    • Leisure trip
    • Couple
    • One-Bedroom Suite with Spa Access (2 Adults + 2 Children)
    • Stayed 2 nights
    • Submitted via mobile

    The staff was really kind from the time we got there until we left! They tried to be helpful in every information we needed about our stay! They also brought us more to eat in our breakfast because they wanted to please us! The spa was great! Very clean and relaxing! The room was very clean too. We had to walk only for about 5 minutes to the centre.We recommend this hotel if you visit Bansko! It’s value for money!

    Stayed in February 2018

  • Reviewed: 5 February 2018

    10
    Very pleasant. Would definitely come back for a longer stay.
    • Leisure trip
    • Solo traveller
    • Double or Twin Room - Free Spa Access
    • Stayed 1 night

    The staff is welcoming and even upgraded my room because I wanted a mountainview. The hotel is well located. The rooms are very warm and clean. I even had to open the windows. The hotel is very quiet and cosy.

    Stayed in February 2018

  • Reviewed: 11 January 2018

    9.2
    There were exelent people at the reception and the bar, good...
    • Leisure trip
    • Group
    • One-Bedroom Suite (3 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast was so poor:-( Only tomato, cucumber, bread, some cheese, some hotdog, butter one kind of marmalade and espresso coffe!!! No eggs, no filter coffee, no honey, no others...

    There were exelent people at the reception and the bar, good sauna and included in packet, Hot water, very warm rooms! Ski room(a poor one)

    Stayed in January 2018

  • Reviewed: 3 January 2018

    7.5
    Good in overall with a little need of improvement.
    • Leisure trip
    • Couple
    • One-Bedroom Suite (2 Adults) with Half Board Included
    • Stayed 1 night
    • Submitted via mobile

    The breakfast could be better organised with a little more variety of food. There's a toilet smell right by the reception desk. Despite these little shortcomings- it was a pleasant stay.

    I liked the spa area, the location- it's in the old town, but only 20 min walk to the Gondola lift.Although the hotel is quite old- it had a nice interior and spacious rooms. The staff attention was remarkable, very thoughtful and helpful, personal approach.

    Stayed in January 2018

  • Reviewed: 18 December 2017

    9.6
    Nice family hotel near the center.
    • Leisure trip
    • Family with young children
    • Double or Twin Room - Room Only - no SPA access
    • Stayed 2 nights
    • Submitted via mobile

    Only I need one chair.

    Nice family hotel near the center. Perfect for rest, very quietly.With TV, hairdryer, heating, big mirror, fridge . I like it.People from reception are helpfull, and houskeeper also.

    Stayed in December 2017

  • Reviewed: 12 February 2017

    5.0
    disappointed
    • Leisure trip
    • Solo traveller
    • Double or Twin Room - Free Spa Access
    • Stayed 4 nights
    • Submitted via mobile

    No bed make No good wifi connection in the room No English speaker in the hotel No toilet paper refilled No bathtub No conditioner and teeth brush&paste They took money before I got there without letting me know even booking.com said Fee will be paid at the hotel when I got there

    Early breakfast and it's changing everyday a bit

    Stayed in February 2017

  • Reviewed: 15 January 2017

    10
    Our stay was enjoyable.
    • Leisure trip
    • Couple
    • Double or Twin Room - Free Spa Access
    • Stayed 2 nights

    Our stay was enjoyable. Location is great - Ski zone is really close and easily accessible - like 3 mins by car, or 15 minutes walking. Hotel is small and very well maintained, offering you everything you need - well furnitured and clean rooms, SPA with hot tube, steam bath and sauna. Most of everything we were delighted with the staff. These guys are super friendly and took great care of us. We arrived late in the evening but they still had dinner and hot tea to welcome us and were always looking after us during our stay - checking all the time if we need anything or if they can do anything to make our stay better. The food they cook at the hotel restaurant is great - nice and cheap home made meal (we didnt book dinners for our stay, so we paid like 5-8 euro per person for salad, meal,and wine ... which is maybe 3 times cheaper than any of local Bansko pubs). Definitely recommended.

    Stayed in January 2017

  • Reviewed: 9 January 2017

    7.5
    The rooms were comfortable and the adjoining living area...
    • Leisure trip
    • Couple
    • Double or Twin Room - Free Spa Access
    • Stayed 2 nights

    It was very difficult to communicate! Although the staff was trying to be helpful they didn't speak any other language! And between my partner and myself we spoke three mainstream languages! Also, the breakfast offerings can improve. The preserves, honey etc were all the the pre-packaged type, even some of the cheese.

    The rooms were comfortable and the adjoining living area made it feel more homey. Although we didn't use the 'spa' facilities the steam room and the sauna looked inviting.

    Stayed in January 2017

  • Reviewed: 9 January 2017

    5.4
    The staff was kind.
    • Leisure trip
    • Couple
    • One-Bedroom Suite (2 Adults) with Half Board Included
    • Stayed 2 nights

    Nobody was speaking English in the Hotel. Bed and sofa mattresses were very old and uncomfortable. Food was average.

    The staff was kind. The room was warm.

    Stayed in January 2017

  • Reviewed: 5 January 2017

    5.0
    Nice hotel staffed by unprofessional employees
    • Leisure trip
    • Couple
    • Junior Suite - Free Spa Access
    • Stayed 2 nights
    • Submitted via mobile

    The staff of the hotel was explicitly unprofessional. They seem to be surprised with our arrival instead of a welcome behaviour. Their English speaking was leniently null. Of course they weren't speaking Greek either. The cleaning services were undoubtedly bad (toilet had rags of dirt and bed sheets weren't replaced from the previous accommodation). As soon as we asked to use the spa facilities the staff informed us that the Jacuzzi was out of service. The communication with the staff was a nightmare because they couldn't speak English. Furthermore they had an ironic smile while I was trying to make them understand. As far as I understood the hotel is staffed by inhabitants of Bansko with really finite touristic experience. It is really unfair for the reputation of the hotel to be staffed by so inexperienced employees as it provides very good facilities located nearby the center of Bansko.

    The whole experience of our accommodation was disappointed, however the owner of the hotel (Mr. Boyant) was really gentle and able to communicate with. However, we managed to speak to him at the time we were leaving. Thanks to him the hotel didn't charged us twice the integral price of our accommodation because of a misunderstanding due to the restricted communication with the staff. Spa facilities were fair excluding the Jacuzzi which was out of service. The hotel facilities in general were really nice, although hotel's staff were disable to communicate with.

    Stayed in January 2017

  • Reviewed: 3 January 2017

    2.5
    The most disgusting hotel I've ever stayed in.
    • Leisure trip
    • Group
    • One-Bedroom Suite (3 Adults)
    • Stayed 4 nights

    1. Nobody speak english. Just Bulgarian. 2. It`s not 5 min away from gondola, it`s about 15 min (1,2km). 3. We have an apartament and the 1 bed you can see it in the pictures...no comment. 4. In 5 days, no one came to clean the room, throw the garbage. 5. The breakfast is very poor and the same every day. 6. In the first day, when we want to take the dinner (we had half-board payed), they didn`t have a table for us and the put us in another room with 28 old women who where celebrating something... The food I can`t describe...it was awfully. 7. The New Year Eve dinner was a joke. And the price for this dinner was 50 Euro/pers. So, if you want to have a nice vacation, please don`t try this hotel. You will regret this. Such hotels shouldn`t be allowed to register on Booking.

    Nothing to like in this hotel.

    Stayed in January 2017

  • Reviewed: 27 February 2018

    10
    Nice place to stay Recomend it
    • Leisure trip
    • Couple
    • One-Bedroom Suite (2 Adults) with Half Board Included
    • Stayed 1 night
    • Submitted via mobile

    Nice and helpful staff,thanks Lyubo!

    Cery clean place

    Stayed in February 2018

  • Reviewed: 21 February 2018

    9.6
    Very good
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite (3 Adults)
    • Stayed 2 nights

    Good breakfast, friendly crew, spa facilities.

    Stayed in February 2018

  • Reviewed: 28 February 2017

    2.5
    Awful Hotel
    • Leisure trip
    • Group
    • One-Bedroom Suite (3 Adults)
    • Stayed 4 nights
    • Submitted via mobile

    The hotel staff were appalling, miserable and extremely un welcoming. Will never stay there again.

    Nothing

    Stayed in February 2017

  • Reviewed: 14 February 2017

    10
    very nice
    • Leisure trip
    • Group
    • Double or Twin Room - Free Spa Access
    • Stayed 4 nights
    • Submitted via mobile

    Nikolay is the best receptionist

    Stayed in January 2017

  • Reviewed: 13 January 2017

    9.6
    Great value for money combined with perfect location for easy access for skiing and evening walks!
    • Leisure trip
    • Couple
    • Double or Twin Room - Room Only - no SPA access
    • Stayed 1 night
    • Submitted via mobile

    Clean rooms, friendly staff who are ready to taken action fast. Tasty food!

    Stayed in January 2017

  • Reviewed: 7 January 2017

    10
    Personal
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Spa Access (2 Adults + 2 Children)
    • Stayed 3 nights
    • Submitted via mobile

    Personal

    Stayed in January 2017

  • Reviewed: 2 January 2017

    7.9
    Excellent staff.
    • With a pet
    • Leisure trip
    • Couple
    • Junior Suite - Free Spa Access
    • Stayed 2 nights
    • Submitted via mobile

    Excellent staff. Very cosy small hotel. Best value for money.

    Stayed in December 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 4 February 2016

    9.2
    good comfort,good personal,good heating good location .
    • Leisure trip
    • Couple

    Jacuzzi did not worked :(

    good comfort,good personal,good heating good location ...

  • Reviewed: 20 January 2016

    9.6
    It was very clean, the room was great, the staff was very...
    • Leisure trip
    • Couple

    It was very clean, the room was great, the staff was very pleasant and kind

  • Reviewed: 17 January 2016

    9.6
    Girl at the reception was very friendly and helpful.
    • Business trip
    • Couple

    Girl at the reception was very friendly and helpful. Thanks for hospitality.

  • Reviewed: 4 March 2015

    4.6
    BAD FOOD
    • Leisure trip
    • Family with young children

    BAD FOOD

There are also 6 reviews without text. These impact the overall review score.

Showing 1 - 25

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