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  5. Reviews of Katarino SPA Hotel

Reviews of Katarino SPA Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Katarino Area, 2760 Bansko, Bulgaria

#1 of 101 hotels in Bansko

Guests' Choice

Review Score

Based on 200 hotel reviews

9.6

Score breakdown

  • Cleanliness

    9.9

  • Comfort

    9.7

  • Location

    9.6

  • Facilities

    9.8

  • Staff

    9.6

  • Value for money

    9.2

  • Free WiFi

    9.4

100% verified reviews

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Showing 1 - 75

  • Reviewed: January 17, 2019

    9.6
    Very quick and pleasant welcome at the reception.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    Very quick and pleasant welcome at the reception. They offered upgrade to my room. Surprised me with a complimentary bottle of wine and a birthday cake which brightened my dinner. Very clean and pleasantly warm at the hotel.

    Stayed in January 2019

  • Reviewed: January 12, 2019

    10
    EVERYTHING WAS JUST PERFECT
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    NONE

    EVERYTHING WAS JUST PERFECT A 4-STAR HOTEL WITH 5-STAR FACILITIES AND 6-STAR SERVICE !!! IT'S A REAL GEM. THE SPA IS AMAZING, STUNNING OUTDOOR AND INDOOR POOLS. THE ROOM WAS VERY NICE AND COMFORTABLE. THE FOOD IN BOTH RESTAURANTS IS VERY DELICIOUS. HIGHLY RECOMMENDED)))

    Stayed in January 2019

  • Reviewed: January 11, 2019

    7.5
    Very good, but needs some improvement here and there.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights

    Beds are not comfy at all. We could not sleep very well. The linens are kind of bad material as well. The staff in the restaurant and lobby bar is kind of inadequete. We were unsure what we want to do--pay cash or put it on the room. Noone asks you anything! We have to chase them in order to pay our bills. They keep on cleaning the plates during breakfast veryyyyyyyyyyy quick. I felt intimidated to keep my food safe :) Maybe they should slow down a bit. I know it is standart, have worked in a 4 and 5-star hotel myself, but come on, this is not a business meeting, we are people gone to relax, we take our time in the mornings. Also in the rooms, you cannot regulate the temperatures. It becomes very hot during the nights, but it is kind of cool during the day, if you stay at the room (we stayed at the SPA, so not a big deal).

    The location--right in front there is the mountain. It is in a quiet place. The only minus of the location is that there are a lot of farms around, and it is kind of scary to take a walk, there are shepard dogs roaming. This is actually the only noise you can hear--their barking. Other than that is is quite peacefull around. We liked the food--amazing, home grown in their farms, one of the best buffets in Bulgaria. If you go there, take the dinner buffet, it is worth it! The a-la-cart restaurant is kind of expensive, but it is worth it as well. Also, no other place to eat if you don't have a car. And it is not worth it to go and eat anywhere else. Food is excellent. The SPA is very good as well, also the swimming pools. Reception staff is excellent, very polite and absolutely welcoming.

    Stayed in January 2019

  • Reviewed: January 8, 2019

    9.6
    Everything was perfect!
    • Leisure trip
    • Solo traveler
    • Double or Twin Room
    • Stayed 3 nights

    There are more beautiful things to do not mentioned on web site, like outdoor pull working in winter, jacuzzi by the inside pull.

    Everything was perfect! Amazing! Beautiful view, a lot of things to do, never boring.

    Stayed in January 2019

  • Reviewed: January 7, 2019

    9.6
    Spa is excellent and the outdoor swimming pool is a must.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    They could have double beds. Because we are a couple and had a bit of a problem with the two single beds that were joined together.

    Spa is excellent and the outdoor swimming pool is a must.

    Stayed in January 2019

  • Reviewed: January 4, 2019

    10
    Do not be suprised with all this extra good marks for this...
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 6 nights
    • Submitted from a mobile device

    Do not be suprised with all this extra good marks for this hotel... I was in Katarino several times 7 years before renovation and now for 7 days... I am happy that there was not supstantial changes, since I liked how it was designed. But it was necessary some intervention.... Very clean, staf is perfect every were, breakfast perfect as well dinner... Let's hope this behavior will remain and herewith guest and all other being satisfied...

    Stayed in January 2019

  • Reviewed: December 28, 2018

    9.2
    I'd definitely recommend this hotel if you look for a comfortable and away-from-city noise stay.
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 3 nights

    - Knowledge of English in service staff.

    - The facilities are new and comfortable. - Shuttle service from hotel to Bansko. - Ski materials rental and coach facilitation. - Food.

    Stayed in December 2018

  • Reviewed: December 4, 2018

    10
    Relax your mind and senses in a luxurious mountain way !!!
    • Leisure trip
    • Group
    • Double or Twin Room with Balcony
    • Stayed 2 nights

    better jacuzzi and water jets

    Pleasant mountain ambient, beautiful views, cosy arranged rooms, great food with home BIO products (dairy products, jam, chicken), freshly pressed juices, good coffee for breakfast, great desserts, evening entertainment - bowling, pool, warm ambience of restaurant and lobby bar... great and confortable bed... MUST GO and ENJOY HOTEL ...

    Stayed in December 2018

  • Reviewed: November 20, 2018

    10
    Everything was perfect.
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything was perfect. Spacious room, very clean. Very good and tasty food. Staff was very polite and always ready to help. They were so kind to provide us with late check out, which is great when you are with small child. The SPA area is great. We needed to change the dates for our stay and the hotel agree not to charge us the fee. Thank you ☺️

    Stayed in November 2018

  • Reviewed: November 12, 2018

    10
    Special place where you want to return!
    • Leisure trip
    • Couple
    • Double or Twin Room with Balcony
    • Stayed 3 nights

    - More international TV - waiters to know English better - lack of a heated jacuzzi - you can not change room temperature

    We like everything! The staff was professional, big + for Constantin (receptionist) and for Nadia (shop hotel). The room was clean with very big and confortable bed. The food was fresh and hand-made from hotel farm. The spa was like a dream (outside pool at 34 C degres). Location near the forest, quiet area, free parking. The hotel offered us LATE CHECK-OUT ! TKANK YOU!!!!

    Stayed in November 2018

  • Reviewed: November 12, 2018

    10
    The service was fantastic, as were the facilities and the...
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing comes to mind really

    The service was fantastic, as were the facilities and the food. The hotel is fresh out of renovation and it shows. An overall fantastic experience.

    Stayed in November 2018

  • Reviewed: November 11, 2018

    10
    The staff was very friendly, we got a better room for the...
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 2 nights

    The staff was very friendly, we got a better room for the same money, got suggestions for good hiking around. The breakfast and dinner were very fresh and testy, the restaurant suggest food from their own farm. In addition the hotel has a good library.

    Stayed in October 2018

  • Reviewed: November 4, 2018

    10
    Very nice place, the spa, the food, everything.
    • Leisure trip
    • Family with young children
    • Double or Twin Room with Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    Too hot at the rooms! It was warm and sunny outside but in the rooms it was 28 C at the day and 26 and 25 C both nights, we opened the window several times during the night but it didn’t help. I asked the receptionist for help but there was one heater system for the hotel. The other family wasn’t happy too...

    Very nice place, the spa, the food, everything. Very polite personnel, perfect massages, magnificent view. The breakfast and dinner was delicious.

    Stayed in November 2018

  • Reviewed: October 19, 2018

    10
    Beautiful property
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 2 nights
    • Submitted from a mobile device

    Wifi was dissapearing from time to time Could have a bit more power outlets in the room

    Beautiful property Very nice and helpful staff Great food (from their own farm) Very warm and good outside pool Great choice of spa procedures and different saunas

    Stayed in October 2018

  • Reviewed: September 15, 2018

    10
    Excellent
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    I will only say that the music at the outdoor pool is not adapted for the ambient, tehno is not relaxing as the atmosphere there is... just saying so they will maybe change it...😃 And another thing to consider that the daily menu at the restorant was a bit poor...

    The food was delicious...they make their own bread,mmmm,hot... the meat prepare at the moment so its extra fresh,hot and tasty and for the first time in my life l enjoyed so much in eating vegetables very good and tasteful prepared... The staff were so pleasant and helpful which is not always easy in Bulgaria🤔...we have been in this hotel 10 years ago and it was very good,but l must say that now they are excellent. The spa center is so clean and calming, and the massage was great... The rooms were spacious, clean and calming... We enjoyed the stay...and next time we go with our children, cause there is also great places for them... Will be back soon

    Stayed in September 2018

  • Reviewed: September 14, 2018

    10
    One of the best hotels in Bulgaria!
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 6 nights
    • Submitted from a mobile device

    The one and only negative is that the a la carte prices seemed a bit too steep. For example, the chicken soup that we often had for lunch was very tasty and made with own-grown chickens. However, it was 11 lv. At dinner 330 ml Bulgarian mineral water was 3 lv, while 750 ml of imported water is 12 lv.

    It is truly a 5-star experience at a 4-star prices! The hotel has essentially the same facilities and excellent service as Kempinski Grand Arena but at much lower rates. All the STAFF - from reception to housekeeping and restaurant were absolutely amazing! Everyone was always with a smile, polite and courteous without being over-friendly. The FOOD was extremely good quality - tasty locally grown vegetables and own made cheeses and sausages. It’s not the typical all-inclusive buffet with hundreds of varieties but that’s exactly what we liked. We’ve spent a week and were on half board. There was always enough to choose from and every single dish/salad was excellent. SPA has few saunas, steam baths, adventure showers, salt room, etc. Best of all are the in-, outdoor and kids pool, which are heated to 32C. Our 4-year old daughter enjoyed the KIDS CLUB, which has different working hours every day. Most importantly, there’s a lady taking care of the children so parents can have a couple of hours to themselves. The hotel was reopened after extensive renovation just a few months ago. Therefore all facilities are new and clean. And of course, the view is stunning!

    Stayed in September 2018

  • Reviewed: September 3, 2018

    10
    10/10
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 3 nights

    I loved the stay in Katarino, it exceeded all my expectations. The staff was nice, polite and helpful. The food was amazing, maybe the best I've ever had in a Hotel. They had great variety of house made dairy products, meat and bread - absolutely delicious! The beer was home brew too. A tasty and light lager, that I particularly enjoyed. Bright, clean rooms, still had a freshly cut wood smell from the decoration and furniture. The spa zone and the pool were also very good, extremely clean. I will definitely be their quest again, hopefully sooner rather than later. 10/10 for Katarino.

    Stayed in August 2018

  • Reviewed: August 5, 2018

    10
    Well done. Keep high quality as is.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Everything was perfect. Staff was very friendly. Room very clean and modern.

    Food was delicious. I would recommend their craft beer which I have tested several times 😁.

    Stayed in July 2018

  • Reviewed: July 20, 2018

    9.6
    Fantastic summer mountain retreat. Relax 100%
    • Business trip
    • Solo traveler
    • Double or Twin Room with Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    Hotel is isolated, not much around. However, if you are up to recharge and relax, hotel is so good you don't need to go out.

    Welcoming and hospitable staff. Completely renovated rooms & facilities. Breathtaking view on Pirin Mountain (room with big balcony). Great fresh food. Excellent SPA.

    Stayed in July 2018

  • Reviewed: January 21, 2019

    9.2
    Amazing spa, hot pool and great quite location for relaxation
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The washroom was very hot

    Everything

    Stayed in January 2019

  • Reviewed: January 20, 2019

    10
    Clean.
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    All perfect

    Clean. Comfortable. Spa amasing. Kitchen professional cook and fresh food. Room nice.....all is perfect. We will come again. See you !!!!

    Stayed in January 2019

  • Reviewed: January 13, 2019

    10
    Excellent !
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Excellent spa centre, polite staff, everything was great.

    Stayed in January 2019

  • Reviewed: January 13, 2019

    10
    Excellent conditions, delicious food and smiling staff!
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Excellent conditions, delicious food and smiling staff!

    Stayed in January 2019

  • Reviewed: January 13, 2019

    9.2
    Very cosy, great view and location!
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Very cosy, great view and location! The room and the spa facilities are in good condition and very clean.

    Stayed in January 2019

  • Reviewed: January 13, 2019

    10
    Exceeded expectations
    • Business trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Great large rooms, polite stuff, very nice spa center, great value for money.

    Stayed in January 2019

  • Reviewed: January 12, 2019

    10
    Everything was perfect, only the clorium in the pool was a...
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything was perfect, only the clorium in the pool was a lot. Anything alse was just perfect!!!!

    Stayed in January 2019

  • Reviewed: January 12, 2019

    10
    Perfect for holidays with family
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Everything was perfect,the location,staff,food,nature...

    Stayed in January 2019

  • Reviewed: January 8, 2019

    9.6
    Location, beautiful view on the mountains, spacious...
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Not all the staff speaks English, especially at the spa.

    Location, beautiful view on the mountains, spacious comfortable room, spa facilities.

    Stayed in December 2018

  • Reviewed: January 7, 2019

    9.6
    Excellent staff, great facilities, clean A+ !
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 2 nights

    Spa, Restaurant

    Stayed in January 2019

  • Reviewed: December 31, 2018

    9.2
    Awesome
    • Leisure trip
    • Family with young children
    • Double or Twin Room with Balcony
    • Stayed 4 nights
    • Submitted from a mobile device

    Mattress and pillows

    Everything

    Stayed in December 2018

  • Reviewed: December 27, 2018

    10
    Everything was wonderful!
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Everything was wonderful! Thank you!

    Stayed in December 2018

  • Reviewed: December 25, 2018

    7.9
    Spa and food.
    • Leisure trip
    • Travelers with friends
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Some of the Staff were arrogant.

    Spa and food.

    Stayed in December 2018

  • Reviewed: December 24, 2018

    9.6
    Everything was great!
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was great!

    Stayed in December 2018

  • Reviewed: December 9, 2018

    10
    The view and the lonely location.
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The view and the lonely location.

    Stayed in December 2018

  • Reviewed: December 4, 2018

    9.2
    One of the best hotels in Bulgaria.
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 1 night

    One of the best hotels in Bulgaria. In general, it's great for relaxing

    Stayed in December 2018

  • Reviewed: December 4, 2018

    10
    Incredibly professional staff, great spa and super nice room.
    • Leisure trip
    • Couple
    • Double or Twin Room with Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    Incredibly professional staff, great spa and super nice room. Will visit again for sure!

    Stayed in December 2018

  • Reviewed: November 30, 2018

    10
    Calm and comfortable.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Calm and comfortable. Nice staff, fresh food, good spa and awesome mountain view . Highly recommended!

    Stayed in November 2018

  • Reviewed: November 26, 2018

    10
    Excellent SPA hotel
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 1 night

    Secluded location. Friendly and very polite staff. Good food. Excellent SPA and pools.

    Stayed in November 2018

  • Reviewed: November 20, 2018

    10
    It would be great if there was a children's pool.
    • Family with young children
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    It would be great if there was a children's pool.

    Stayed in November 2018

  • Reviewed: November 15, 2018

    10
    External pool, staff hospitality
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights

    External pool, staff hospitality

    Stayed in November 2018

  • Reviewed: November 7, 2018

    10
    Excellent service, friendly and polite staff, Amazing food.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing particular

    Excellent service, friendly and polite staff, Amazing food. Will definitely come back again.

    Stayed in November 2018

  • Reviewed: November 4, 2018

    10
    Best hotel ever.
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Best hotel ever. Friendly staff, great food, clean facilities/room

    Stayed in November 2018

  • Reviewed: October 28, 2018

    9.6
    We will go again...
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything perfect like old time...one of the best spa hotels for relaxing...

    Stayed in October 2018

  • Reviewed: October 27, 2018

    9.6
    Amazing staff and facilities, comfortable room, great view
    • Leisure trip
    • Couple
    • Double or Twin Room with Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    Small things, as a vegetarian the hot buffet items were limited

    Amazing staff and facilities, comfortable room, great view

    Stayed in October 2018

  • Reviewed: October 24, 2018

    10
    everythign was great, staff was friendly, room was big and...
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 2 nights

    the Spa area was not hot enoght

    everythign was great, staff was friendly, room was big and the food was excellent.

    Stayed in October 2018

  • Reviewed: October 22, 2018

    9.6
    Very cosy and friendly atmosphere.
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    Pillows were not very comfy.

    Very cosy and friendly atmosphere. Swimming pool temperature was just perfect.

    Stayed in October 2018

  • Reviewed: October 17, 2018

    10
    Everything!
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything!

    Stayed in October 2018

  • Reviewed: October 14, 2018

    9.6
    Spa and thermal area, Food, view from terrace
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    Spa and thermal area, Food, view from terrace

    Stayed in October 2018

  • Reviewed: September 13, 2018

    9.2
    Pretty much everything is great with this place.
    • Leisure trip
    • Travelers with friends
    • Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Could have been a bit cheaper, considering it was off season

    Pretty much everything is great with this place.

    Stayed in September 2018

  • The following reviews were written more than 24 months ago. They're no longer included in the property's overall review score, but they might still be helpful when choosing the perfect place to stay.

  • Reviewed: April 2, 2016

    8.8
    I was with my family and we had a great time.
    • Leisure trip
    • Couple

    Transportation from hotel to Bansko city should be more frequent.

    I was with my family and we had a great time. The hotel is good if you are coming for skiing and resting. But if you want to party then you should take hotel in center of Bansko city.

  • Reviewed: March 29, 2016

    9.2
    SPA, how spacious the rooms are, wooden interior,...
    • Leisure trip
    • Couple

    More fish at dinner, deserts were moderate quality, no water included in the half-board at any dish! (costs 4lv the big bottle at the restaurant)

    SPA, how spacious the rooms are, wooden interior, outstanding view

  • Reviewed: March 16, 2016

    9.2
    Excellent facilities, especially the spa center.
    • Leisure trip
    • Couple

    The TV and facilities are old, need replacement.

    Excellent facilities, especially the spa center. Warm water in the pools. Rich buffets and many options in the breakfast and dinner

  • Reviewed: March 15, 2016

    9.2
    The food was great.
    • Leisure trip
    • Family with young children

    The armchair was uncomfortable

    The food was great. The spa excellent The room was clean The view was fantastic

  • Reviewed: March 15, 2016

    10
    Great place for families with small kids, great spa, nice...
    • Leisure trip
    • Family with young children

    the bowling area should refresh electonic games, most of them where out of order

    Great place for families with small kids, great spa, nice breakfast and dinner. Rooms are comfortable and the main bar has very reasonable prices for drinks etc.

  • Reviewed: February 25, 2016

    9.6
    Nice lobby with the open fire.
    • Leisure trip
    • Family with young children

    The hotel improved a lot compared to our last visit 3 years ago.

    Nice lobby with the open fire. A great chef. Friendly staff. Nice spa area. Amazing view to the slopes of the mountain.

  • Reviewed: February 23, 2016

    9.6
    Hotel is at excellent location in edge of the forest,...
    • Leisure trip
    • Couple

    Indoor pool can be a little bit bigger. Sometimes the elevators are overcrowded.

    Hotel is at excellent location in edge of the forest, outside of the town and has an excellent view on the mountains. Staff is very friendly and polite. Food is very good and with good variety of meals for dinner. Spa center is also very good. Bottle of wine in the room every day and snack after return from skiing is very good idea. We were very positive surprised with that.

  • Reviewed: February 23, 2016

    9.2
    We arrived late at night to the hotel, and to our surprize...
    • Leisure trip
    • Family with older children

    We arrived late at night to the hotel, and to our surprize together with the room keys we were treated to plates of food (as of course we came much too late for dinner). The afternoon snacks were lovely, food at the bar is good and prices very reasonable, very spacious rooms with great views, very big and comfortable beds, lovely bowling ally. An excellent choice if you have your own car. Late check out possible for extra 10 lv. an hour.Enabled us to ski in the morning and .leave refreshed after shower The best choice in the Bansko vally we had so far.

  • Reviewed: February 21, 2016

    9.2
    Very clean and comfortable hotel.
    • Leisure trip
    • Family with young children

    ...only the dessert buffet was not good. All tasteless, just with a lot of cream and gelatine everywhere. At least there was fruit... fortunately the meal was not prepared like the desserts, I couldn't have eaten there otherwise.

    Very clean and comfortable hotel. Great view. Personnel is very nice and helpful. The spa is perfect, and with hot mineral water. Food (morning and evening) was with lots of choice, never empty (even 5 min before end of service), daily diversified and good...

  • Reviewed: February 21, 2016

    9.2
    We did enjoy everything there is, really.
    • Family with young children

    The overcrowded shuttle bus to Bansko. Given it was in the middle of the season this was to be expected, so nothing really the Katarino team could have done to overcome this challenge. Besides maybe organize a second shuttle on demand.

    We did enjoy everything there is, really. It was nice to see, the hotel was "refreshed" with new carpets and the like as during our previous stays the outdated interior was starting to bother us. Katarino has some of the best SPA facilities in the area (taking into consideration the 5 star resort a couple of minutes away), so we would be looking to come back.

  • Reviewed: February 20, 2016

    10
    Even though the hotel is distanced from Bansko, I really...
    • Business trip
    • Solo traveler

    Even though the hotel is distanced from Bansko, I really liked the area because it is quiet, green and with nice views of the mountains. The food for breakfast and dinner was quite diverse. Rooms are spacious and warm. Free WiFi in all areas. Free parking in front of the hotel. Cleanliness in all areas. Friendly and efficient staff in the restaurant.

  • Reviewed: February 17, 2016

    7.1
    Like the open pool
    • Leisure trip
    • Couple

    12 km away from Bansko center.no shuttle service after 17:00 from Bansko to Hotel. No smile at staff's face except housekeeping. I think this is unique to Bulgaria.I found them so rude. I did not like Bulgarian food served in restaurant

    Like the open pool

  • Reviewed: February 16, 2016

    5.4
    the location: good SPA hotel in secluded area
    • Leisure trip
    • Couple

    At the reception they made me pay in advance the whole stay in front of all the other guests waiting and everyone started looking at me and my wife suspiciously, it was very embarrassing. The gift, a bottle of wine, in the room was so bad that we received some allergic reactions. It was cold in our room. The beds are extremely uncomfortable, my back still hurts. The rooms have zero noise isolation, so you can hear other people from three rooms afar.

    the location: good SPA hotel in secluded area

  • Reviewed: February 15, 2016

    5.8
    The location of the hotel is great with amazing views of...
    • Leisure trip
    • Family with young children

    The service is very bad - at the pool bar for example. The hotel is quite old now with clear need of serious renovation especially the rooms; SPA area also needs serious redesign e.g. doing a pool for kids. The room was not heated when we arrived - we had to call reception so someone comes and puts the heating on!

    The location of the hotel is great with amazing views of Pirin. The food at the restaurant is actually quite diverse and taste is very good. We had superbly cooked beef steaks for dinner and breakfast is excellent

  • Reviewed: February 9, 2016

    6.3
    Nice well built resort
    • Leisure trip
    • Group

    Staff were not attentive in the restaurants and a lot of small things were out of place in the spa center. Bucket for sauna had holes in it, no ice in the ice fountain outside sauna. No drinking water in the spa center which is stupid but the intention is to get you to purchase water. Also at dinner half board no water available unless you buy, while at breakfast they had juice available. Does not make sense.

    Nice well built resort

  • Reviewed: February 1, 2016

    10
    Perfect location, cleaning on a high level, facilities at...
    • Leisure trip
    • Family with young children

    Nothing

    Perfect location, cleaning on a high level, facilities at best maintained, food excellent and overall great staff and great support from everyone. Thank you Katarino Spa Hotel I will definitely come and visit again although this was my second time and every time they don't sees to amaze me and my family.

  • Reviewed: January 26, 2016

    9.6
    The staff is very friendly and polite.
    • Leisure trip
    • Couple

    The staff is very friendly and polite. The food is good for the money. The room was clean and with extra pillows. The view was outstanding. Everything was good

  • Reviewed: January 26, 2016

    10
    Very nice and cozy place.
    • Leisure trip
    • Couple

    Very nice and cozy place.The staff is frendly.The food and the restaurant are 5 star.There are several fireplaces in the loby,in the lounge zone and in the restaurant which make the hotel really warm.I would definitely come back again.

  • Reviewed: January 22, 2016

    10
    - facilities of a 5 star hotel
    • Leisure trip
    • Family with young children

    - extra bed in junior suite is absolute catastrophe - furniture little bit old, tv in room is old, little renovation would bring this hotel up to 5 star value - bus shuttle driver is only one that doesn't smile - covered parking in lot (in winter conditions) is not sufficient for all guests. Its a must with huge snow falls - babysitting services on site would be amazing addition (lacks in all of Bansko) - SPA is now managed separately from hotel, which means no towels in pool area (have to bring from room)

    - facilities of a 5 star hotel - wifi in ALL ROOMS now! - SPA, pool, relax zone, and massage therapists are excellent! - food in restaurant is 5 star quality, every day some special, just simply amazing - excellent pizza for apres-ski - very friendly and professional staff

  • Reviewed: January 20, 2016

    8.8
    Spa center is very nice.
    • Leisure trip
    • Couple

    Wearing swimming caps while swimming in both pools should be obligatory.

    Spa center is very nice. Atmosphere in relaxation room almost fantastic. Food was excellent.

  • Reviewed: January 1, 2016

    8.8
    This was my favorite winter hotel in 2005.
    • Leisure trip
    • Couple

    The condiments such as jam and honey served at breakfast were provided in little plastic containers as the ones used during communism which spoiled the pancakes and donuts. Very low quality! I would bring a jar of real honey next time I go! The TV in the room is very very very dated.

    This was my favorite winter hotel in 2005. Later, I got disappointed of the service and cleanliness. This year I decided to revisit, and o was pleasantly surprised! Great service, brand new bathrooms, good food. The great location, the view and of course the sun made everything great.

  • Reviewed: December 26, 2015

    8.8
    The Accomodation
    • Leisure trip
    • Family with young children

    When carrying my own luggage to the car in front I was chased by the receptionist and asked"Are you checking out?"Are you checking out?"He was some kind afraid that I will leave and may be without payment of Mini Bar..Instead to give me a Help for All this luggage..Anyway their behavior was suspicious to me.

    The Accomodation

  • Reviewed: May 2, 2015

    8.3
    Cosy hotel, helpful staff, great outdoor pool, prefect view
    • Leisure trip
    • Family with young children

    Very uncomfartable for the third person - the bed is too small. The relax zone was cold throughout our four day stay and you have to go through a cold zone to go from the pool to the spa area.

    Cosy hotel, helpful staff, great outdoor pool, prefect view

  • Reviewed: April 2, 2015

    7.9
    The pool and spa was great after a day on the ski slopes.
    • Leisure trip
    • Group

    Long way out of town. Restaurant would get a bit boring after more than three days. Free shuttle provided during the day but stops at 5. Taxi is 35 Lev

    The pool and spa was great after a day on the ski slopes. Plenty of food, some really nice cakes. Bowling alley and pool table add to the fun

  • Reviewed: March 15, 2015

    9.2
    Every thing was as expected and maybe a bit better.
    • Leisure trip
    • Couple

    Just 2 minor things - No wifi internet at rooms (free or paid). ...but free lobby wifi - TV set was Huge! no flat screen.. We do not watch any TV programmes but it didn't match the quality of the rest of the hotel.

    Every thing was as expected and maybe a bit better. - Out of deal prices at the hotel are quite reasonable. A pleasant surprise: Due to bad weather we arrived late, past dinner time (which was included in the deal). Still the staff imagined that we will be arriving hungry and offer us late room service with a delicious "cold dish".

  • Reviewed: February 19, 2015

    7.9
    The interior - very cozy, big fireplace in the lobby;
    • Leisure trip
    • Group

    Some parts of the hotel (especially spa center) need renovation. TV in the room is very old, water boiling equipment for tea did not work No WiFi in the rooms. Old towels.

    The interior - very cozy, big fireplace in the lobby; The food - great, delicious. Very calm place

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