500 Saedinenie Str., 4600 Velingrad, Bulgaria
#21 of 34 hotels in Velingrad
Guests' ChoiceBased on 230 hotel reviews
8.2Cleanliness
8.6
Comfort
8.7
Location
9.0
Facilities
8.4
Staff
8.9
Value for money
7.7
Free WiFi
8.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 29 January 2024
Любен
BulgariaLittle bit messy architecture and stairs, old not good working air conditioning with a remote control on Japanese!?!
Tasty food in the Tavern, mineral pool
Stayed in January 2024
Reviewed: 23 January 2024
Sotiria
United KingdomWaiter in the taverna rude not smiling and even a thank you after a big bill that is the same with his monthly wage
Nice staff in reception and housekeeping
Stayed in January 2024
Reviewed: 7 January 2024
Bozhidar
BulgariaSPA- outstanding I liked the breakfast and the restaurant. The rooms seem to be a little bit smaller than I expected.
Stayed in November 2023
Reviewed: 20 November 2023
Stoyan
United KingdomWe booked the penthouse appointment, and the jacuzzi water looked a bit stale we didn't really use it l.
The staff were super friendly and accommodating
Stayed in November 2023
Reviewed: 1 November 2023
Lachezar
BulgariaWhen you want to order something from the inner pool and the water massage is ON in the pool and a lot of kids around - the communication over the phone with catering department is difficult. I went by foot with bathrobe in the restaurant to order in person and i was told that bathrobes are not the type of clothing suitable for the reastaurant-i should use the phone to order 🤪🤔🙂.
3 days stay in the end of Oct. It was very clean. Not too crowdy. Nifty and compact but still you have everything you need for a pleasant family vacation-two restaurants combining Bulgarian and international cuisine. Very quiet room. The staff were really kind. We had 2 sinks in the bathroom which is very helpful for a family with kids. There’s a kids playground right outside. Also inside the hotel -with a person to watch over the kids while you can enjoy calmly a drink with your spouse. Inner and outer swiming pools with hot water. Pools were clean. Outside there are ~7 beds you can relax if you want. I didnt had the chance to check the sauna / massage/steam baths and the rest of the spa area as i was with kids. There are 4 outdoor jacuzzi type mineral pools with 4 different water mineralisation levels, which are quite nice to sit and enjoy the cold weather outside. Also with hi healthcare effect on the human body. The temperature in one of them can really test your ability to withstand heat. Love it for a short heat-up Parking spaces outside.
Stayed in October 2023
Reviewed: 6 August 2023
Plamen
BulgariaThe music you have to listen to from the nearby restaurant and the smell coming from the barbecue from the same restaurant.
Stayed in August 2023
Reviewed: 4 May 2023
Simona
United KingdomWasn’t clear how often the dipping pools outside were cleaned and one of the three wasn’t working. The outside pool was also not available for use throughout our stay. Also the pool facilities inside felt quite small for a spa hotel and the stream room was under renovation so we could only use the sauna.
Property design and furniture, the terrace with dipping pools and the readiness to help by the staff. They helped me organise a birthday surprise which was much appreciated and greatly received. We also got a good massage!
Stayed in April 2023
Reviewed: 20 March 2023
Kurudzhu
Bulgariathe spa center- it was small the breakfast- there wasn’t lots of options everything was cold the location of the spa and the pools- they were a part from each other outdoor pool- soooo dirty
The location, parking spots, the room was pleasant
Stayed in March 2023
Reviewed: 6 March 2023
Nedkova
BulgariaThe indoor swimming pool was really small.
The staff was really nice and helpful.
Stayed in March 2023
Reviewed: 25 February 2023
Zorana
Serbiai expected more spa opportunities
good breakfast, friendly staff
Stayed in February 2023
Reviewed: 7 February 2023
Angel
United KingdomPrice
Verry nice
Stayed in February 2023
Reviewed: 30 December 2022
Daniel
United KingdomThe interior is kitschy and the spa zone was smaller than expected.
Staff was friendly and bed was comfortable.
Stayed in December 2022
Reviewed: 19 December 2022
Desislava
BulgariaSPA center is really small. It is on 3 floors and if you want to go to the sauna and the pool you have to constantly climb . Pool was also small, but the good thing was that it was with mineral water and very warm. Outside pool is cold and dirty.
The location was great, near the city center and near other restaurants and bars. Staff was polite , breakfast amazing and the restaurant Garden of Rich is very nice. There is a parking.
Stayed in December 2022
Reviewed: 11 December 2022
Yasen
TurkeyOnly one staff speaking English in a 5 star hotel is strange. Breakfast during the weekdays is really poor. Drinking water in the room is paid. One old elevator is not sufficient, you have to wait more than 10 mins sometimes.
Only one staff (Magi, receptionist) is welcoming; the rest seem unhappy to see you. Thanks to Magi by the way.
Stayed in December 2022
Reviewed: 10 November 2022
Simon
BulgariaOld and beat up room interior. Noisy during the night due to all the clubs nearby. Small spa.
Indoor pool, fusion restaurant, spacious and clean rooms.
Stayed in November 2022
Reviewed: 2 November 2022
Irina
United KingdomThe hotel did not quite feel five stars, in need of renovation perhaps as well. The bar downstairs was not a piano bar nor the service was appropriate for a 5 star place.
The hotel had many facilities and that was helpful. Staff were also very helpful.
Stayed in October 2022
Reviewed: 31 October 2022
Vasileios
GreeceI did not like the spa facilities are not in one floor so we had moving with our slippers They are not talking English at all And they had only one elevator for all the hotel... loosing time
I like the kindness of the stuff The room was perfect and old fashioned..... The best. Breakfast was perfect The dinner in their restaurant was 100% perfect and the stuff too
Stayed in October 2022
Reviewed: 25 September 2022
Daria-rostislava
BulgariaThe furnishing is worn out and definitely needs renovation. The room had cigarette smoke odor, despite the no-smoking signs. The water temperature in both inside and outside pool was quite inconsistent. Most of the time a bit chilly and not comfortable, considering the early fall temperatures outside. Jacuzzis need better cleaning - spotted mold built-ups around the jets. The food in the restaurant is mediocre. Lunch meals were what you would have expected from a school canteen rather than restaurant in 5-star hotel. The breakfast was fine but with loads of added sweetener to the hot drinks and juice. And last but not least - it's great that small pets are welcomed. However, it's quite disturbing when they are freely walking around, not under the owner's supervision and left to snarl at the other guests.
Excellent location, plenty of nice dining options are within 5-15 minute walk away. The room was spacious, with large bed and nice view, regularly cleaned and the towels replaced as well. The inside pool, poolside bedding and lounge areas were decent and well-kept. The staff is genuinely friendly, welcoming and helpful!
Stayed in September 2022
Reviewed: 19 August 2022
Vladimir
IsraelA breakfast menu. Need more variable from day to day. Too slow elevator (or need correct working mode)
Beautiful place, big and clean park. Comfortable room
Stayed in August 2022
Reviewed: 10 July 2022
Jordan
BulgariaThe food overall was good, but it does not fit the high-quality standards that the hotel covers in all other aspects.
Everything except food quality is just fantastic. The Room, The staff is really kind and they care a lot about having an amazing stay there.
Stayed in July 2022
Reviewed: 24 June 2022
Kevin
BulgariaMy wife has poor sight and it was very dark inside the hotel and the inside pool. The big problem we had was trying to relax by the pool. The piped music was a third rate techno then when the gym opened this was drowned out by the heavy rap playing from inside and the only reason I could see for it being played soooo loud was so the gym attendant could sit outside and play with his phone. After 15 minutes of the gym starting his music everyone had left the pool area including us. The management/owner need to tell him that this area is for paying guests enjoyment not his.
Mostly it was very good, this is the first time we have been since the refurbishment and the inside pool/Jacuzzi looks a lot better. Very clean, good wi-fi, very helpful staff, super breakfast, one day buffet, one day set menu both very good with good coffee and fresh juice. The outside and inside pools were very clean and super temperature and the three plunge pools with different minerals where very clean. The restaurant serves a wide variety of good food.
Stayed in June 2022
Reviewed: 10 April 2022
Fotios
GreeceThe restaurant was good and service too. However the half board allowance for diner was only 50 leva per day, not enough for two adults and a 7 years old kid.
Swimming pool with mineral water
Stayed in April 2022
Reviewed: 20 February 2022
Diana
Bulgariathe room was small and the bathroom also was small. We didn’t have coffee instant in the room the second morning only for first one. The room wasn’t cleaned enough good when we was outside there was a little bit garbage after cleaning. Not good value for money.
location, staff, spa
Stayed in February 2022
Reviewed: 16 February 2022
Theunis
United Arab EmiratesIt needs small maintenance and a bit of a revamp. I was very surprised to get a better room rate through my wife’s app than through my app even though I book on booking.com a lot. Will be looking at different apps for my next travels.
Great location and great staff.
Stayed in February 2022
Wiesentheid, Germany
Milan, Italy
Northwood, UK
Bardolino, Italy
Stepaside, UK
Siracusa, Italy
Levin, New Zealand
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content