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Reviews of Spa Hotel Rich 5 stars

500 Saedinenie Str., 4600 Velingrad, Bulgaria

#21 of 34 hotels in Velingrad

Guests' Choice

Review score

Based on 230 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.7

  • Location

    9.0

  • Facilities

    8.4

  • Staff

    8.9

  • Value for money

    7.7

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 29 January 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Luxury Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Little bit messy architecture and stairs, old not good working air conditioning with a remote control on Japanese!?!

    Tasty food in the Tavern, mineral pool

    Stayed in January 2024

  • Reviewed: 23 January 2024

    7.0
    They need to employ people that speaks at least basic English but in total the hotel was very nice
    • Leisure trip
    • Couple
    • Luxury Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Waiter in the taverna rude not smiling and even a thank you after a big bill that is the same with his monthly wage

    Nice staff in reception and housekeeping

    Stayed in January 2024

  • Reviewed: 7 January 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Luxury Double or Twin Room
    • Stayed 3 nights

    SPA- outstanding I liked the breakfast and the restaurant. The rooms seem to be a little bit smaller than I expected.

    Stayed in November 2023

  • Reviewed: 20 November 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Presidential Suite with private SPA area
    • Stayed 2 nights
    • Submitted via mobile

    We booked the penthouse appointment, and the jacuzzi water looked a bit stale we didn't really use it l.

    The staff were super friendly and accommodating

    Stayed in November 2023

  • Reviewed: 1 November 2023

    9.0
    I loved it.
    • Leisure trip
    • Family with young children
    • Deluxe Double Room (2 Adults + 2 Children up to 10 years old)
    • Stayed 3 nights
    • Submitted via mobile

    When you want to order something from the inner pool and the water massage is ON in the pool and a lot of kids around - the communication over the phone with catering department is difficult. I went by foot with bathrobe in the restaurant to order in person and i was told that bathrobes are not the type of clothing suitable for the reastaurant-i should use the phone to order 🤪🤔🙂.

    3 days stay in the end of Oct. It was very clean. Not too crowdy. Nifty and compact but still you have everything you need for a pleasant family vacation-two restaurants combining Bulgarian and international cuisine. Very quiet room. The staff were really kind. We had 2 sinks in the bathroom which is very helpful for a family with kids. There’s a kids playground right outside. Also inside the hotel -with a person to watch over the kids while you can enjoy calmly a drink with your spouse. Inner and outer swiming pools with hot water. Pools were clean. Outside there are ~7 beds you can relax if you want. I didnt had the chance to check the sauna / massage/steam baths and the rest of the spa area as i was with kids. There are 4 outdoor jacuzzi type mineral pools with 4 different water mineralisation levels, which are quite nice to sit and enjoy the cold weather outside. Also with hi healthcare effect on the human body. The temperature in one of them can really test your ability to withstand heat. Love it for a short heat-up Parking spaces outside.

    Stayed in October 2023

  • Reviewed: 6 August 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Presidential Suite with private SPA area
    • Stayed 2 nights
    • Submitted via mobile

    The music you have to listen to from the nearby restaurant and the smell coming from the barbecue from the same restaurant.

    Stayed in August 2023

  • Reviewed: 4 May 2023

    7.0
    Comfortable stay - might be better for the weekend
    • Leisure trip
    • Family with young children
    • Luxury Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Wasn’t clear how often the dipping pools outside were cleaned and one of the three wasn’t working. The outside pool was also not available for use throughout our stay. Also the pool facilities inside felt quite small for a spa hotel and the stream room was under renovation so we could only use the sauna.

    Property design and furniture, the terrace with dipping pools and the readiness to help by the staff. They helped me organise a birthday surprise which was much appreciated and greatly received. We also got a good massage!

    Stayed in April 2023

  • Reviewed: 20 March 2023

    7.0
    wouldn’t visit it again
    • Leisure trip
    • Couple
    • Luxury Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    the spa center- it was small the breakfast- there wasn’t lots of options everything was cold the location of the spa and the pools- they were a part from each other outdoor pool- soooo dirty

    The location, parking spots, the room was pleasant

    Stayed in March 2023

  • Reviewed: 6 March 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Luxury Double or Twin Room
    • Stayed 2 nights

    The indoor swimming pool was really small.

    The staff was really nice and helpful.

    Stayed in March 2023

  • Reviewed: 25 February 2023

    8.0
    overall positive
    • Leisure trip
    • Couple
    • Luxury Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    i expected more spa opportunities

    good breakfast, friendly staff

    Stayed in February 2023

  • Reviewed: 7 February 2023

    7.0
    Nice
    • Leisure trip
    • Family with young children
    • Deluxe Double Room (2 Adults + 2 Children up to 10 years old)
    • Stayed 1 night
    • Submitted via mobile

    Price

    Verry nice

    Stayed in February 2023

  • Reviewed: 30 December 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Luxury Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The interior is kitschy and the spa zone was smaller than expected.

    Staff was friendly and bed was comfortable.

    Stayed in December 2022

  • Reviewed: 19 December 2022

    7.0
    Very good
    • Leisure trip
    • People with friends
    • Luxury Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    SPA center is really small. It is on 3 floors and if you want to go to the sauna and the pool you have to constantly climb . Pool was also small, but the good thing was that it was with mineral water and very warm. Outside pool is cold and dirty.

    The location was great, near the city center and near other restaurants and bars. Staff was polite , breakfast amazing and the restaurant Garden of Rich is very nice. There is a parking.

    Stayed in December 2022

  • Reviewed: 11 December 2022

    7.0
    A 3.5 star hotel in beautiful Velingrad
    • Leisure trip
    • Family with young children
    • Luxury Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Only one staff speaking English in a 5 star hotel is strange. Breakfast during the weekdays is really poor. Drinking water in the room is paid. One old elevator is not sufficient, you have to wait more than 10 mins sometimes.

    Only one staff (Magi, receptionist) is welcoming; the rest seem unhappy to see you. Thanks to Magi by the way.

    Stayed in December 2022

  • Reviewed: 10 November 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Family Suite (2 Adults + 2 Children up to 10 years old)
    • Stayed 2 nights
    • Submitted via mobile

    Old and beat up room interior. Noisy during the night due to all the clubs nearby. Small spa.

    Indoor pool, fusion restaurant, spacious and clean rooms.

    Stayed in November 2022

  • Reviewed: 2 November 2022

    8.0
    We had a great time, everything within reach, easy to access, staff helpful.
    • Leisure trip
    • Couple
    • Luxury Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The hotel did not quite feel five stars, in need of renovation perhaps as well. The bar downstairs was not a piano bar nor the service was appropriate for a 5 star place.

    The hotel had many facilities and that was helpful. Staff were also very helpful.

    Stayed in October 2022

  • Reviewed: 31 October 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Double Room (2 Adults + 2 Children up to 10 years old)
    • Stayed 2 nights
    • Submitted via mobile

    I did not like the spa facilities are not in one floor so we had moving with our slippers They are not talking English at all And they had only one elevator for all the hotel... loosing time

    I like the kindness of the stuff The room was perfect and old fashioned..... The best. Breakfast was perfect The dinner in their restaurant was 100% perfect and the stuff too

    Stayed in October 2022

  • Reviewed: 25 September 2022

    7.0
    Needs overall renovation...
    • Leisure trip
    • Couple
    • Luxury Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The furnishing is worn out and definitely needs renovation. The room had cigarette smoke odor, despite the no-smoking signs. The water temperature in both inside and outside pool was quite inconsistent. Most of the time a bit chilly and not comfortable, considering the early fall temperatures outside. Jacuzzis need better cleaning - spotted mold built-ups around the jets. The food in the restaurant is mediocre. Lunch meals were what you would have expected from a school canteen rather than restaurant in 5-star hotel. The breakfast was fine but with loads of added sweetener to the hot drinks and juice. And last but not least - it's great that small pets are welcomed. However, it's quite disturbing when they are freely walking around, not under the owner's supervision and left to snarl at the other guests.

    Excellent location, plenty of nice dining options are within 5-15 minute walk away. The room was spacious, with large bed and nice view, regularly cleaned and the towels replaced as well. The inside pool, poolside bedding and lounge areas were decent and well-kept. The staff is genuinely friendly, welcoming and helpful!

    Stayed in September 2022

  • Reviewed: 19 August 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Luxury Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    A breakfast menu. Need more variable from day to day. Too slow elevator (or need correct working mode)

    Beautiful place, big and clean park. Comfortable room

    Stayed in August 2022

  • Reviewed: 10 July 2022

    9.0
    Superb
    • Leisure trip
    • Group
    • Queen Suite - Kari
    • Stayed 2 nights

    The food overall was good, but it does not fit the high-quality standards that the hotel covers in all other aspects.

    Everything except food quality is just fantastic. The Room, The staff is really kind and they care a lot about having an amazing stay there.

    Stayed in July 2022

  • Reviewed: 24 June 2022

    7.0
    Cannot relax by the pool.
    • Leisure trip
    • Couple
    • Luxury Double or Twin Room
    • Stayed 2 nights

    My wife has poor sight and it was very dark inside the hotel and the inside pool. The big problem we had was trying to relax by the pool. The piped music was a third rate techno then when the gym opened this was drowned out by the heavy rap playing from inside and the only reason I could see for it being played soooo loud was so the gym attendant could sit outside and play with his phone. After 15 minutes of the gym starting his music everyone had left the pool area including us. The management/owner need to tell him that this area is for paying guests enjoyment not his.

    Mostly it was very good, this is the first time we have been since the refurbishment and the inside pool/Jacuzzi looks a lot better. Very clean, good wi-fi, very helpful staff, super breakfast, one day buffet, one day set menu both very good with good coffee and fresh juice. The outside and inside pools were very clean and super temperature and the three plunge pools with different minerals where very clean. The restaurant serves a wide variety of good food.

    Stayed in June 2022

  • Reviewed: 10 April 2022

    8.0
    It was very relaxing and refreshing experience
    • Leisure trip
    • Family with young children
    • Luxury Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The restaurant was good and service too. However the half board allowance for diner was only 50 leva per day, not enough for two adults and a 7 years old kid.

    Swimming pool with mineral water

    Stayed in April 2022

  • Reviewed: 20 February 2022

    7.0
    nice spa, specious rooms, but the hotel needs already of renovations not everywhere but in the bathroom. of
    • Leisure trip
    • Couple
    • Luxury Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    the room was small and the bathroom also was small. We didn’t have coffee instant in the room the second morning only for first one. The room wasn’t cleaned enough good when we was outside there was a little bit garbage after cleaning. Not good value for money.

    location, staff, spa

    Stayed in February 2022

  • Reviewed: 16 February 2022

    8.0
    It’s not your average hotel. It is an experience to be lived.
    • Leisure trip
    • Family with young children
    • Deluxe Family Suite (2 Adults + 2 Children up to 10 years old)
    • Stayed 3 nights
    • Submitted via mobile

    It needs small maintenance and a bit of a revamp. I was very surprised to get a better room rate through my wife’s app than through my app even though I book on booking.com a lot. Will be looking at different apps for my next travels.

    Great location and great staff.

    Stayed in February 2022

Showing 1 – 25

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