100, Pirin Str, 2770 Bansko, Bulgaria
#31 of 70 hotels in Bansko
Guests' ChoiceBased on 186 hotel reviews
8.4Cleanliness
8.4
Comfort
8.6
Location
9.5
Facilities
8.3
Staff
8.6
Value for money
8.1
Free WiFi
9.1
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 2, 2024
Gary
United Kingdomwe liked everything the room was great with plenty of space breakfast was great with plenty of choice staff were friendly and very helpful everywhere to go bars, restaurants, gondola etc was a stones throw away
Stayed in April 2024
Reviewed: March 17, 2024
Harmeet
United KingdomNoisy at night when sleeping
Stayed in March 2024
Reviewed: March 17, 2024
Marius
RomaniaThe bathroom was a joke. The shower doesn't have a proper sink, and the bathroom was flooded all the time.
The spa and the breakfast are great. Verry closed to the gondola lift.
Stayed in March 2024
Reviewed: March 14, 2024
Ofek
Israelrooms are small..
Great breakfast! , Great location , staff was very helpful and nice
Stayed in March 2024
Reviewed: March 10, 2024
Eldar
IsraelThe hotel parking is not free and cost around 10 euro per night. They provide you with maximum two keys for your room and if you lose it or forget in the room, they wouldn't give you another one.
The hotel staff were very nice, the room was clean and the breakfast was very good. Very nice lobby with a fireplace which makes you warm and calm.
Stayed in March 2024
Reviewed: March 4, 2024
Damian
United Kingdomnothing
Location was perfect, close to gondola, ski hire shop and the main strip. The Breakfast was amazing, i had freshly made omelette every morning, plus plenty of other choices
Stayed in March 2024
Reviewed: March 1, 2024
Ioannis
United KingdomI think for the price paid, the parking should have been included, considering it is in an open field next to the hotel and with plenty of space.
Very polite and friendly staff. They accommodated our request for room change as well as a request to have breakfast before serving commenced in order to make it for ski lesson.
Stayed in February 2024
Reviewed: February 26, 2024
Dan
United KingdomOut door jacuzzi was not warm enough in the evening to be outside. showers could be improved
Location is great Amazing and friendly staff, food was good, rooms had a great view, beds were comfortable , great spa and clean hotel.
Stayed in February 2024
Reviewed: February 24, 2024
Holly
United KingdomThe main bar/lounge area is nicely done but too much ceiling lighting and too bright. There are unused lamps around which would be lovely for more ambient atmosphere for a drink and relax. The breakfast area would benefit from a coffee machine and real juice bar rather than having to ask staff for your drink. That said - there are loads of staff around to ask.
Great location. Extremely comfy bed. Excellent breakfast. Really helpful staff.
Stayed in February 2024
Reviewed: February 22, 2024
Walter
Austriathe toilet was in the shower, after showering you could not use the shower.
the staff and the location of the hotel.
Stayed in February 2024
Reviewed: February 21, 2024
Marija
SerbiaThe main bed is excellent, but the sofa is terrible, unstable and creaky.
The hotel is in the center, in the best location for skiing. The rooms are large, the main bed is excellent. The food is good, the staff is friendly.
Stayed in February 2024
Reviewed: February 20, 2024
Maya
IsraelThe outdoor jacuzzi was cold
Wonderful stuff Good location Good food Nice room Good apre ski (saturday night) Warm and cosy
Stayed in February 2024
Reviewed: February 19, 2024
Babu
United KingdomUncomfortable bed
Close to gondola, friendly and helpful staff. Chef at the restaurant went extra mile to make our dinner
Stayed in February 2024
Reviewed: February 19, 2024
Mikhail
Bulgaria1) It will be super useful for all guests, if hotel can sell VIP ski passes, as do it for example Premier or Kempinsky , these ski-passes profided fast line acces to Gondola lift. 2) The service on the breakfast wasn't good because waiters have to bring juices and drink each guests and they just don't have time to do it, especially when it's crowded. To my mind self-service for main drinks is more prefarable.
The location is the best. It's realy ski-in, ski-out and very close to all attractions. THe SPA is also good. I can't said nothing bad about quality of breakfast, all dished were tasty. The evening restaraunt Lazzet remained good memories.
Stayed in February 2024
Reviewed: February 19, 2024
Cobotravel
RomaniaNot a 5 star hotel but fair. The restaurant in the hotel is not very good. Parking is very expensive.
Location
Stayed in February 2024
Reviewed: February 19, 2024
Georgios
GreeceSmall wardrobe,no hangers for towels in the bathroom …
Location,breakfast,cleanliness,staff ,bed etc
Stayed in February 2024
Reviewed: February 13, 2024
Milica
SerbiaGreat location and facilities, great breakfast buffet, clean and comfortable.
Stayed in February 2024
Reviewed: February 13, 2024
Yana
BulgariaOnly thing that comes to mind is that at breakfast either we got asked considerably late whether we wanted coffee or not, or nobody asked us at all 🙂
We liked everything about our stay with you. The room was clean, the bed was comfortable and the spa is great! Also the Lezzet restaurant was really good! Very polite front desk, we would visit again 🙂
Stayed in February 2024
Reviewed: February 9, 2024
Tuna
TurkeyRooms were hard to breathe
Most of the things, breakfast and friendly service was great
Stayed in February 2024
Reviewed: February 6, 2024
Nhung
BulgariaThis is the fourth time I stayed in this hotel. But this time they change everything . The food is not good and when you go to restaurant they give you menu and you order . Not like before when I was stayed you can eat anything you want like buffet. Drink water free .but now one bottle water 13 lv ( 6€)I think in Paris or London I bought water maybe 2£ or 3€ … very expensive.
The location is very good and absolutely near lift .
Stayed in February 2024
Reviewed: February 5, 2024
Bora
TurkeyIt is not good that the indoor pool and other services close at 8 o'clock. It would be better if it was open later
Very good location
Stayed in February 2024
Reviewed: February 3, 2024
Osmolovsky
Israelsome times become very loud in the corridor you can here it in the room
Good breakfast, nice spa ,good value for money
Stayed in January 2024
Reviewed: January 22, 2024
Petya
BulgariaToo pricey but the spa, elevators and air conditioning are bit outdated. Regardless of the high room prices guests still need to pay for parking which is just a field beside the hotel.
Nice location and friendly staff.
Stayed in January 2024
Reviewed: January 22, 2024
Nikola
United KingdomRoom needed changing but was handled very professionally Possibly consider coffee capsules every morning rather than one for the entire stay
Location and very friendly staff. Bobi was amazing with the kid
Stayed in January 2024
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