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Reviews of Grand Victoria Hotel 4 stars

Sunny Beach, 8240 Sunny Beach, Bulgaria

Review score

Based on 156 hotel reviews

7.7

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.7

  • Location

    8.7

  • Facilities

    7.4

  • Staff

    7.4

  • Value for money

    7.3

  • Free WiFi

    2.5

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Showing 1 - 47

  • Reviewed: 31 May 2018

    9.2
    It is very nice hotel with that price.
    • Leisure trip
    • Group
    • Double Room with Sea View (2 adults)
    • Stayed 11 nights
    • Submitted via mobile

    There was big noise at nights beacause of the German pub- die party hütte. The all inclusive didn’t include gym ( it was expensive 6 euros one time) and parking (6eur /24h). The coctails in all inclusive bar were really bad.

    The hotel had really good location- located in the center and right in the beach. The staff was very polite and helpful. Rooms were cleaned every day. Food was very good and they had big selection.

    Stayed in May 2018

  • Reviewed: 11 September 2017

    7.1
    Great location
    • Leisure trip
    • Solo traveller
    • Twin Room with Park View (2 Adults)
    • Stayed 3 nights
    • Submitted via mobile

    The quality of food. Swimming pool was too cold. Reception staff were very different- some very nice, others not, so an inconsistent service.

    Great location

    Stayed in September 2017

  • Reviewed: 24 August 2017

    8.3
    Great Value more money!!!!! Chilled Beach Days and Party Nights Sums Our Trip Up... see you in 2018
    • Leisure trip
    • Couple
    • Twin Room with Park View (2 Adults)
    • Stayed 7 nights

    Bed could have been a bit better but for the money you can't complain as just a base as you'll be out most of the time in this location.

    The location of this hotel is perfect, a few steps away from the beach and centrally located on Sunny Beach, It's a short walk from the madness of the town centre (10min Stroll) but plenty or quitter beach bars/restaurants immediately located by the hotel. Perfect holiday for people who like a bit of everything. Check out the iced Shisha pipes if that's your kinda thing... definitely recommend, for a more sophisticated Beach Bar head to Bedroom Beach Bar.... bit a walk but worth it as Ibiza style vibes with live Dj and Dancers set right on the beach.

    Stayed in August 2017

  • Reviewed: 24 July 2017

    6.3
    Nice hotel ruined by karaoke german songs.
    • Leisure trip
    • Couple
    • Twin Room with Park View (2 Adults + 1 Child)
    • Stayed 4 nights

    The bar in front of the hotel ,,Die party hutte'' or something like that, absolutely ruins the atmosphere by blasting horrible german songs until 12 o clock. That means that from about 8~9 pm you will hear only drunk germans screaming. After 12 o'clock the ,,party'' moves inside and your bed will vibrate from the music. Another bad part of that karaoke pub is that most of the customers of this hotel are frequent clients of the mentioned pub and that means that you will see during the day drunk germans inside the pool screaming and yelling all day long and the staff just doesn't do anything about this. And of course during the night you will see drunk germans yelling and vomiting inside the hotel as well:). If you want to have a pleasant vacation and relax I strongly recommend to look for a hotel in the north part of Sunny beach. The staff at the pool bar are not so eager to serve you, you really have to wave at them to get a drink, otherwise they just chat and look on their phone..maybe they are exhausted from all the drunk germans.. Overall the hotel is ok for the spent money, but the location and especially that pub ruins everything and I will not come again at this hotel, maybe if that pub will be closed...

    Good food (for the paid price) Great staff at the bar in front of Guava Helpful restaurant staff Clean bathroom Big balcony Fast check in fast check out

    Stayed in July 2017

  • Reviewed: 8 July 2017

    7.9
    Good value for the money
    • Leisure trip
    • Group
    • Double Room with Sea View (2 adults)
    • Stayed 3 nights
    • Submitted via mobile

    The swimmimg pool water was ice cold...except few curageous people nobody could enter the pool.The bar in front it's very noisy...so if you want to sleep before 00:00 don't get seaview room!!!

    The hotel it's right in the center of the resort,very good comunication with the reception staff wich was very helpfull and polite...clean,confortable rooms and good breakfast...(we only had breakfast included)

    Stayed in July 2017

  • Reviewed: 30 June 2017

    6.7
    Don't go here if you're not all inclusive
    • Leisure trip
    • Couple
    • Twin Room with Park View (2 Adults)
    • Stayed 7 nights
    • Submitted via mobile

    If you weren't all inclusive, you were treated like a second class citizen, some of the bars and outdoor food were all inclusive only and the staff working there were rude to anybody who wasn't all inclusive. Pool is also ice cold, you can't be in it for more than a few minutes which is irritating

    Breakfast is really varied, lots to choose from, rooms are cleaned every day

    Stayed in June 2017

  • Reviewed: 8 June 2017

    10
    A beautiful short hollyday
    • Leisure trip
    • Family with young children
    • Twin Room with Park View (2 Adults + 1 Child)
    • Stayed 4 nights
    • Submitted via mobile

    The pool bar and wifi

    The whole employs are pro client, they are attention with the clients, every request was resolved as soon as possible and the animation team was the best. Bravo !

    Stayed in June 2017

  • Reviewed: 6 June 2017

    7.9
    The food was diverse and good, the location is perfect with...
    • Leisure trip
    • Couple
    • Double Room with Sea View (2 adults)
    • Stayed 3 nights

    The parking place is very small, you need to let your car in other parking nearby and it cost 15L/day. The internet is limited at 500 kb/s and it's expensive. The towels are not free for the pool. It is the same feeling flying with a low cost plane. It is a 4 star hotel with all the facilities but you need to pay for everything. It is the first time when i saw a fitness centre empty because of the payment. Until 12-12 30 AM it is impossible to sleep/look tv because of the club in front of the hotel (guava).

    The food was diverse and good, the location is perfect with sea view.

    Stayed in June 2017

  • Reviewed: 14 October 2016

    9.2
    Grand Vicoria very Grand indeed
    • Leisure trip
    • Group
    • Twin Room with Extra Bed and Park View (3 Adults)
    • Stayed 7 nights

    The hotel offered all inclusive and the outside pool area had two bars and a pool bar. one of the bars and pool bar were for all inclusive only and could not cater cash sales. this was the only downside

    We stayed bed and breakfast basis only and having taken 100 or so foreign holidays over the years this was one of the few occasions that we used the hotel breakfast every day. Even though the hotel was busy the food choice offering was excellent and the hot buffet was hot and the quality very good. The hotel reception staff were very friendly and upgraded our room on arrival. Room cleaned every day and towels changed. Lifts convenient and worked well

    Stayed in September 2016

  • Reviewed: 26 September 2016

    7.9
    Great location, shame about some of the staff!
    • Leisure trip
    • Couple
    • Twin Room with Park View (2 Adults)
    • Stayed 15 nights
    • Submitted via mobile

    Some of the staff were very miserable, bordering on ignorant and rude. The two staff at the cake bar were terrible!! Didn't like the fact that there was no inside bar. Everyone had to sit outside, even when it was cold or raining, to access the all inclusive bar and menu.

    The location was perfect; 10yds from the beach, near to restaurants and bars, and easy to find. The girls behind the bar at the end of the season were stars. The hotel was due to close so some staff had been let go leaving these two girls with a long day and mountains of work. Well done girls! Chambermaids...excellent, first class and always available!!

    Stayed in September 2016

  • Reviewed: 24 August 2016

    7.9
    Perfect location ! but needs to change several services !
    • Leisure trip
    • Couple
    • Twin Room with Park View (2 Adults)
    • Stayed 3 nights

    - 8 Leva for Wifi / daily ( also not a good connection ) - 15 Leva for parking / daily - the rooms(see views) have very bad isolation. there is lots of places ( bars, beach clubs) just in front of the hotel and unfortunately too much noises come in ! - hotel has a 4 star ! instead of this the rooms has not got any slipper or ear stick etc.

    + Perfect location + Breakfast + Large balcony

    Stayed in August 2016

  • Reviewed: 21 August 2016

    6.7
    Great Location but let down by staff
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 3 nights
    • Submitted via mobile

    No roomservice, No room iron/iron board. Staff very abrupt, stern and came accross slightly rude. No Laundry Service Some parts looks dated.

    Great location in the centre of sunny beach. Nice bar and food was good quaity. Very clean and well maintained. Does feel safe in and around the hotel.

    Stayed in August 2016

  • Reviewed: 14 August 2016

    3.3
    I ll never be at this hotel again
    • Leisure trip
    • Group
    • Twin Room with Park View (2 Adults + 2 Children)
    • Stayed 4 nights
    • Submitted via mobile

    Really bad and unhelpful staff ( didn't help me with nothing always looking mad !! No smiles no anything I rate them like 1/10 ) .. Hot AC .. Balcony with a huge glass in front of you and a lot of rows that u can hopefully look at some part of the swimming pool and no air coming because of the glass ( I paid 15 euros per night for that bad view ) .. They stop you all the time when you enter cuz they want to see if you are a guest or not

    Swimming pool, location

    Stayed in July 2016

  • Reviewed: 7 August 2016

    6.3
    - the food was rather hot and tasty and rather diversed but...
    • Leisure trip
    • Couple
    • Twin Room with Park View (2 Adults)
    • Stayed 7 nights

    - the gym is NOT FOR FREE, even for all inclusive, you have to pay around 6 euro/12leva for 1 hour per 1 person to use it! So that nobody used it in fact (what a pity! that was not said in the description of the hotel, but there were photos), - we came 2 minutes before closing of the pool bar and had waited, somebody before us was given a drink just at 11.00 PM. and we were said that the bar is closed (sic!), - margarine instead of butter; a variety of salads, but tasted like taken straight from a freezer, - I had a diarrhea, probably I got it from 1 creamy cake, I don't recommend them to anyone, - my impression was that some of food was based 100% only on half-products or fully processed food from metro.bg which van delivered food to the hotel, as I saw. - animations were rather childish and repetetive (the same song called "Sandra" day in day out :D), - bilard and table tennis tables were crooked, it was hard to play normally, - you have to be careful in the hotel pool area and watch over your things - somebody stole my sunglasses there, - as I said in "pluses" - location was good, but the centre of the town and this area in Sunny Beach is not an advantage - too much of german karaoke music (Die Party Hutte pub) played even 2 A.M., now I would choose another hotel near seaside in the calmer area.

    - the food was rather hot and tasty and rather diversed but with loss for a quality - the barwomen were eager to pour much of alcohol, that was not the problem, there was also tea and coffee at the bar, - receptionists were kind and helpful - good location, but too much music till 2 A.M. - we were given better room - with the sea view, but it was an exception as I guess

    Stayed in July 2016

  • Reviewed: 5 August 2016

    4.2
    Just the weather
    • Leisure trip
    • Family with young children
    • Twin Room with Park View (2 Adults)
    • Stayed 7 nights
    • Submitted via mobile

    The customer service is not great because it runs didn't speak English and also when you book fully package does not cover everything

    Just the weather

    Stayed in August 2016

  • Reviewed: 21 July 2016

    9.2
    Sunny Beach exprience - family
    • Leisure trip
    • Family with young children
    • Twin Room with Park View (2 Adults)
    • Stayed 3 nights
    • Submitted via mobile

    It has a small kitchen in the room and for 4 stars with all inclusive made no sense to have it. And rooms are a bit too small for 4 stars.

    The hotel is great. Amazing bathrooms. Big plus because it has access to disabled people. Very clean. Amazing food.

    Stayed in July 2016

  • Reviewed: 16 July 2018

    4.2
    Horrible
    • Leisure trip
    • Group
    • Double Room with Sea View (2 adults)
    • Stayed 1 night
    • Submitted via mobile

    Everything

    Nothing

    Stayed in July 2018

  • Reviewed: 3 June 2018

    10
    Very friendly and helpful hotel stuff, lovely sea view, delicious food, service and waitress on top!
    • Leisure trip
    • Couple
    • Twin Room with Side Sea View (2 Adults + 1 Child)
    • Stayed 4 nights
    • Submitted via mobile

    Location, service, food

    Stayed in June 2018

  • Reviewed: 1 October 2017

    8.3
    The food was amazing
    • Business trip
    • Solo traveller
    • Twin Room with Park View (2 Adults)
    • Stayed 3 nights
    • Submitted via mobile

    Paid wifi in the rooms felt like daylight robbery

    The food was amazing

    Stayed in September 2017

  • Reviewed: 2 September 2017

    9.6
    Very good vacation , enjoyed the food and the all inclusive experience at the hotel
    • Leisure trip
    • Couple
    • Twin Room with Park View (2 Adults)
    • Stayed 4 nights
    • Submitted via mobile

    The water in the pool are very cold

    The staff are amazing and helpfull The food is good and the location is perfect

    Stayed in September 2017

  • Reviewed: 29 August 2017

    10
    The most comfortable hotel in Sunny beach. The food is excellent. Near to the the beach. 10 meters.
    • Leisure trip
    • Family with young children
    • Twin Room with Park View (2 Adults)
    • Stayed 3 nights
    • Submitted via mobile

    all

    Stayed in August 2017

  • Reviewed: 2 August 2017

    8.3
    Lovely and professional staff, excelent location.
    • Leisure trip
    • Family with young children
    • Twin Room with Park View (2 Adults)
    • Stayed 1 night
    • Submitted via mobile

    Poor english of security staff.

    Lovely and professional staff, excelent location. Effort of animation team to organize endertainment

    Stayed in July 2017

  • Reviewed: 1 August 2017

    7.9
    nice place - not for rest
    • Leisure trip
    • Group
    • Twin Room with Park View (2 Adults)
    • Stayed 5 nights

    constant music from the nearby bars - no calm period at all. they make you wear a wrist band for access

    close to the beach, nice rooms

    Stayed in July 2017

  • Reviewed: 24 July 2017

    9.2
    Really nice hotel with a great location
    • Leisure trip
    • Couple
    • Twin Room with Park View (2 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    The location

    Stayed in July 2017

  • Reviewed: 21 July 2017

    7.5
    Not bad
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment with Balcony (2 Adults + 2 Children)
    • Stayed 2 nights
    • Submitted via mobile

    Pool place was small. And have to pay for internet

    It's on the beach. Nice view

    Stayed in June 2017

  • Reviewed: 8 October 2016

    7.5
    Excellent location
    • Leisure trip
    • Family with young children
    • Twin Room with Park View (2 Adults + 1 Child)
    • Stayed 3 nights
    • Submitted via mobile

    Staff of the pool bar is not so polite. The food is the same every day

    Excellent location, situated on the beach. Good animation program

    Stayed in September 2016

  • Reviewed: 18 August 2016

    8.3
    It's all about the food!
    • Leisure trip
    • Couple
    • Twin Room with Park View (2 Adults + 1 Child)
    • Stayed 7 nights

    It's all about the food! All in all we had a great stay, the staff was pleasant and the pool area was nice.

    Stayed in August 2016

  • Reviewed: 25 July 2016

    5.8
    U will surely find something better for that price.
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 1 night

    U have to pay for wifi.

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 4 October 2015

    10
    very good choice of food, near to everything and everywhere.
    • Leisure trip
    • Group

    I didn't like german pub in front of pool area - to noisy entertiment there between 8 pm till midnight. much noiser than entertiment in hotel.

    very good choice of food, near to everything and everywhere. very good cleaning service, very friendly other customer service.

  • Reviewed: 23 September 2015

    2.5
    Unfortunately I did not find anything positive about this...
    • Leisure trip
    • Couple

    Location- very noisy, near the bars where the music was played 24 hours non-stop. The hotel is very dirty. The walls in the room were scratched and dirty, the linen was of grey colour, the same about towels. Shower cabin looked like it had been cleaned last time quite a long time ago. Unpleasant smell both in the room and hallways. In addition completely tasteless breakfast, extra fees for parking and wi-fi. Personnel does not know how to treat quests, the lady that was present at reception could not answer our questions while checking us in. After our request to call a more senior manager, it turned out there was no managers on duty ( we were told that it was Saturday, and managers never work on Saturdays and Sundays). I understand that we could not expect a high level of service in Bulgaria, but Grand Victoria hotel was the worst hotel I've stayed for the last couple of years.

    Unfortunately I did not find anything positive about this hotel

  • Reviewed: 18 September 2015

    6.7
    The hotel is clean, towels were changed every day, the rooms...
    • Leisure trip
    • Couple

    The hotel policy to harass customers into paying in the minute they arrive, even if the booking.com reservation guarantees that payment. Maybe after 6 hours of driving, your first thought is not to look for an exchange office with a decent exchange rate (you cannot pay in EUR). Our ID cards were held hostage to guarantee payment - this is illegal, not to mention extremely impolite.

    The hotel is clean, towels were changed every day, the rooms are big. The food and the restaurant employees were a nice surprise for "All inclusive".

  • Reviewed: 9 September 2015

    8.3
    Location was excellent.
    • Leisure trip
    • Group

    Any facilities you wanted to use in the hotel had an additional fee e.g gym, safe, wifi. Also says in the hotel beauty salon and massage rooms but when making appointment was referred to another hotel to use these facilities. Maybe would not recommend for young couples especially from Ireland as guests were many families with little english.

    Location was excellent. Rooms were very clean and spacious.

  • Reviewed: 4 August 2015

    6.7
    cleaning activity -ok;
    • Leisure trip
    • Group

    Reception desk personnel, poor communication skills; beach towels - awful; access to the beach should be free for all hotel guests

    cleaning activity -ok; meals- ok; close to the beach

  • Reviewed: 22 June 2015

    8.8
    Location is superb.
    • Leisure trip
    • Family with young children

    The spa is almost non existent which was a disappointment for me.Bar closing at 11! The thunder!,this hotel caters for all ages and nationalities which is ideal

    Location is superb. Staff very efficient and friendly. Entertainment very enjoyable. Lovely easy going hotel.

  • Reviewed: 22 June 2015

    5.0
    good location,sea and the centre are pretty close to the...
    • Leisure trip
    • Couple

    It was very very noisy ,air condition didn't work normally,paid wifi is pretty annoying .

    good location,sea and the centre are pretty close to the hotel.Breakfast was good

  • Reviewed: 8 June 2015

    6.7
    Location is as good as it can get away from the madness in...
    • Leisure trip
    • Couple

    Staff in restaurant couldn't speak any English and messed up the order to the extent that there was no point in saying anything because they wouldn't have understood. Paying or internet is annoying.

    Location is as good as it can get away from the madness in the centre. This place is about 15 mi walk on pedestrian walk way from centre.

  • Reviewed: 11 October 2015

    9.2
    Location
    • Leisure trip
    • Couple

    Sour faced staff

    Location

  • Reviewed: 29 September 2015

    6.3
    the room was ok
    • Leisure trip
    • Couple

    the staff was very rude to us we didn't feel comfy there and there was no entertainment

    the room was ok

  • Reviewed: 22 September 2015

    5.0
    Staff comunication, confort
    • Leisure trip
    • Group

    Staff comunication, confort

  • Reviewed: 4 September 2015

    10
    the food is perfect.
    • Leisure trip
    • Couple

    the food is perfect..................

  • Reviewed: 4 August 2015

    2.9
    Anything.
    • Leisure trip
    • Group

    Its the worst hotel in sunny.

    Anything. Dont go. İts the worst. Security came to room and attack us at 3.00 .

  • Reviewed: 24 July 2015

    4.2
    very close beach best location
    • Leisure trip
    • Couple

    bad a/c and Wifi not free

    very close beach best location

  • Reviewed: 23 June 2015

    10
    The room, the view.
    • Leisure trip
    • Couple

    1st night in room with garden view.

    The room, the view.

  • Reviewed: 18 June 2015

    8.8
    beach front, clean,friendly staff
    • Leisure trip
    • Couple

    the noise from the bar in front very annoying

    beach front, clean,friendly staff

  • Reviewed: 16 June 2015

    10
    Holiday was super .
    • Leisure trip
    • Family with young children

    Holiday was super . Hotel perfect in every way. Thank you. Ideal for family with young children

  • Reviewed: 16 June 2015

    7.5
    Location great, food ok, Bulgarian mixed drinks not so good.
    • Leisure trip
    • Group

    Location great, food ok, Bulgarian mixed drinks not so good. The AC was not so good in the rooms but the room itself was nice.

  • Reviewed: 4 June 2015

    9.2
    Fresh fruit & salad bar injoyed fresh chilli
    • Leisure trip
    • Couple

    Lack of fresh milk for black tea

    Fresh fruit & salad bar injoyed fresh chilli

There are also 18 reviews without text. These impact the overall review score.

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