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Reviews of Family Hotel Vihren 3 stars

Pirin Street 55-57, 2770 Bansko, Bulgaria

#28 of 93 hotels in Bansko

Guests' Choice

Review score

Based on 91 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    8.1

  • Location

    9.1

  • Facilities

    7.9

  • Staff

    8.8

  • Value for money

    9.1

  • Free WiFi

    5.8

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Showing 1 - 39

  • Reviewed: 8 February 2018

    9.6
    Excellent stay for the price we have paid
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 6 nights

    Very polite personnel, regularly cleaned room, regularly changed bed sheets, and the room was very warm. Nice cozy place for people that are going skiing, even though doesn't have spa center has everything you need and exceptionally good location. Personnel prepared us breakfast packages so we can go earlier skiing, on leaving they let us leave baggage till the evening and provided us a changing room. I would definitely say excellent for the price we have paid.

    Stayed in January 2018

  • Reviewed: 5 February 2018

    6.3
    Overall good but would reconsider staying here
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    May have been overpriced for a 3 star and no lift. no cubicle for shower. the shower was connected to the sink tap, and one had to shower in a confined place between the actual toilet and sink. After showering all the bathroom floor would remain wet resulting to a footstep mess/or wet socks

    Central location, good breakfast, comfortable bed

    Stayed in February 2018

  • Reviewed: 9 January 2018

    9.6
    Good value for money
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 9 nights

    - bad wifi

    + Very comfortable and cozy hotel, we enjoyed our stay a lot + Very nice staff, always helpful and friendly + Breakfast is quite simple, but decent + Good location: about 10 minutes walk to the cable car, and very nice to walk in the evening

    Stayed in January 2018

  • Reviewed: 8 January 2018

    8.8
    Very close the center/preferable hotel in Bansko!
    • Leisure trip
    • Family with young children
    • Duplex Suite (3 Adults)
    • Stayed 3 nights
    • Submitted via mobile

    Sound insulation was not very good. You hear all the voice in the hotel/rooms.

    Location is very successful, its very close everywhere. Rooms is very hot. Breakfast is just fine. Preferable✌🏻

    Stayed in January 2018

  • Reviewed: 5 January 2018

    10
    Perfect
    • Leisure trip
    • Couple
    • Presidential Suite (2 Adults + 2 Children)
    • Stayed 3 nights
    • Submitted via mobile

    We were given late checkout Onward travel was booked by hotel Taxi organized to transport We were offered a very late breakfast after New Year’s Eve Would recommend xxx

    Stayed in January 2018

  • Reviewed: 2 January 2018

    8.3
    The location is great, the breakfast was actually good, the...
    • Leisure trip
    • Couple
    • Duplex Suite (2 adults)
    • Stayed 4 nights

    The wi-fi was very weak, it worked only in the restaurant area. The shower curtain was annoying because all the water was falling out of the shower cabin. Also, there were very creepy horror paintings on the wall.

    The location is great, the breakfast was actually good, the bed very comfy and our room was cleaned everyday. Would recommend for a few days trip to Bansko.

    Stayed in January 2018

  • Reviewed: 9 June 2017

    9.2
    Great stay in Bansko
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights

    A bit colder in room, internet in room not very stable but if you connect over the reception in the upstairs lounge area the connection is stable and fast so no problem in the end, room kind of outdated.

    Very friendly and helpful staff, fantastic breakfast - ladies prepared them in a different way each morning + the great variety of food you can choose from, location on the main street between center and ski gondola with plenty of tavernas, bars and shops around, in-room minibar, lounge area, check-out flexibility. Overall great value/price ratio :)

    Stayed in May 2017

  • Reviewed: 24 March 2017

    8.3
    Good, cheap, accommodation for the ski season
    • Leisure trip
    • Group
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The breakfast, the upstairs lounge area, and the staff.

    The breakfast was better than a more expensive place i have stayed at before in the area. The room was pretty small, and facilities were basic. The mattress was not comfortable, and we had to place rugs underneath the sheets. For the price it's hard to complain, but I'd suggest couples look elsewhere, and friends are good to go if you're on a budget. The staff are really nice and will help out as best they can. They extended our check out time to 4pm for example

    Stayed in February 2017

  • Reviewed: 7 March 2017

    8.3
    Skiing in Bansko
    • Business trip
    • Couple
    • Duplex Suite (2 adults)
    • Stayed 5 nights

    The jacuzzi wasn't working throughout our stay and use of the sauna was at an additional cost. Both were very disappointing as we had hoped to use these facilities to relax after a long day up the mountain.

    Fabulous location and very friendly staff. Cosy feel.

    Stayed in February 2017

  • Reviewed: 3 March 2017

    8.3
    Good value for money, overall no major complaints
    • Leisure trip
    • Solo traveller
    • Duplex Suite (2 adults)
    • Stayed 12 nights

    - Wifi signal in the room was too weak to be usable - Bathroom is small and gets all wet when taking a shower since there is no divider - Only one staff member speaks English

    - Good value for money - Good breakfast - Friendly staff - Good & quiet location: on the main street (Pirin) but on a section with few cars passing. About 10 minutes walk from the hotel to the gondola

    Stayed in February 2017

  • Reviewed: 25 January 2017

    7.9
    Worth the money
    • Leisure trip
    • Group
    • 3 rooms
    • Stayed 4 nights
    • Submitted via mobile

    They didn't speak english.very dificult to communicate. However we could get along with hands :) and writing down figures. There was only one lady at reception that knew very little english.if you are lucky to find her then it is easy. Basic breakfast, but at the price of the room i think it was best they could do. No wifi. Not functional.

    Clean every day in the rooms, good location,very close to center, warm/hot rooms. We had free parking -underground garage. value for money Free Sauna. Bus shuttle to gondola or up the mountain is not free. We were a group of 16 and could negociate price. You should ask at reception standard price.

    Stayed in January 2017

  • Reviewed: 25 January 2017

    7.1
    close to the ski are(about 7 -8 min walking distance).
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 4 nights

    the bathroom door did not close, the room temp drooped during the night quite a lot, breakfast was really poor. the wifi worked only in the lobby. the staff doesn't speak english(only a few words, and not all of them )

    close to the ski are(about 7 -8 min walking distance). for the requested price it was ok, it had an underground parking

    Stayed in January 2017

  • Reviewed: 4 January 2017

    7.5
    OK but far from perfect
    • Leisure trip
    • Group
    • Double Room
    • Stayed 4 nights

    -very thin walls, you can hear everything from next rooms; -the lounge area next to all the rooms is a very bad idea as you cannot sleep if there are people hanging out there; -socket and fridge in the room not working (socket was repaired during our stay, though) -water is heated through boiler; it's easy to run out of hot water -nobody at the hotel speaks English

    -clean (cleaning was made every day) -hotel put us in contact with a driver who picked us up every day at the hours we aked at a very reasonable price, and drive us to the ski gondola + picked us up in the afternoon to return us to the hotel -location is very good: halfway distance between gondola and Bansko city center; 3 minutes from all the restaurants

    Stayed in January 2017

  • Reviewed: 7 March 2018

    10
    Nice hosts, clean room, good breakfast, good location.
    • Leisure trip
    • Family with young children
    • Duplex Suite (3 Adults)
    • Stayed 2 nights

    Everything was perfect.

    Stayed in March 2018

  • Reviewed: 12 February 2018

    8.8
    Location and price
    • Leisure trip
    • People with friends
    • 2 rooms
    • Stayed 3 nights
    • Submitted via mobile

    Non-english speaking staff and breakfast could have been better :)

    Location and price

    Stayed in February 2018

  • Reviewed: 5 February 2018

    8.3
    The room was big and clean
    • Leisure trip
    • People with friends
    • Duplex Suite (3 Adults)
    • Stayed 5 nights
    • Submitted via mobile

    The room was big and clean

    Stayed in February 2018

  • Reviewed: 28 January 2018

    8.8
    We enjoyed our stay.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    12 minutes walk from the gondola.

    The staff are very friendly and helpful. Check out was late to our request. Nice breakfast.

    Stayed in January 2018

  • Reviewed: 18 January 2018

    8.3
    Good location, small pleasant family hotel.
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Good location, small pleasant family hotel.

    Stayed in January 2018

  • Reviewed: 7 January 2018

    10
    Very kind staff!
    • Leisure trip
    • Family with young children
    • Duplex Suite (3 Adults)
    • Stayed 4 nights
    • Submitted via mobile

    Very kind staff! Clean and warm rooms excellent location.

    Stayed in January 2018

  • Reviewed: 3 January 2018

    9.2
    Good price/offer
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Locaction , friendly staff and clean

    Stayed in January 2018

  • Reviewed: 14 December 2017

    9.2
    The brekfast can be better
    • Leisure trip
    • Group
    • Duplex Suite (3 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    The brekfast can be better

    Stayed in December 2017

  • Reviewed: 12 June 2017

    10
    a wonderful place to enjoy the beautiful rooms, clean and...
    • Leisure trip
    • Family with young children
    • Family Suite (2 Adults + 2 Children)
    • Stayed 1 night
    • Submitted via mobile

    a wonderful place to enjoy the beautiful rooms, clean and tidy. quiet surroundings and wonderful friendly hosts

    Stayed in June 2017

  • Reviewed: 2 May 2017

    10
    Perfect location, near the centar.
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night

    Perfect location, near the centar. Staff very friendlly. Really clean hotel and beautiful too.

    Stayed in May 2017

  • Reviewed: 19 March 2017

    9.2
    Good location close the Bansko town centre
    • Leisure trip
    • Solo traveller
    • Economy Double Room
    • Stayed 1 night
    • Submitted via mobile

    Good location close the Bansko town centre

    Stayed in March 2017

  • Reviewed: 7 February 2017

    9.6
    It's a great place to stay.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 4 nights

    It's a great place to stay. Situated on the main street, close to restaurants and shops. You get much more value for what you pay.

    Stayed in February 2017

  • Reviewed: 7 February 2017

    9.6
    Great little Hotel
    • Leisure trip
    • Solo traveller
    • Duplex Suite (3 Adults)
    • Stayed 4 nights
    • Submitted via mobile

    Fiendly staff, good location

    Stayed in February 2017

  • Reviewed: 30 January 2017

    7.9
    Good family hotel in Bansko.
    • Leisure trip
    • Family with young children
    • Economy Twin Room
    • Stayed 4 nights

    Bad condition of extra bed. Bad WiFi.

    Price, check-out flexebility, staff.

    Stayed in January 2017

  • Reviewed: 30 October 2016

    10
    great value for money
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    very comfortable stay. and the staff is very helpful and friendly. I highly recommend it. thank you for everything :)

    Stayed in October 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 5 January 2016

    8.3
    - the position of the hotel is great, situated in the city...
    • Leisure trip
    • Couple

    - the towels and the bed sheets weren`t changed at all during our stay; only the trash and the bathroom equipments were changed; - there is no possibility to eat lunch or dinner at the hotel, the restaurant is only for breakfast.

    - the position of the hotel is great, situated in the city centre of Bansko, near the ski gondola and many taverns and restaurants; - nice hotel staff; - free car parking; - good breakfast; - nice room; - a very good and cheap choice for a ski vacantion.

  • Reviewed: 4 January 2016

    5.4
    very good location, near by the centre.
    • Leisure trip
    • Group

    the service of the hotel didn't speak good english and as a group of 7 people; 2 couples and other 3 people we had chosen 2 double rooms with double beds and one duplex suite. It is important the fact that the hotel gave us 2 double rooms with 2 single beds! The duplex suite had a sofa bed and two single beds. The issue in this duplex suite was the sofa bed which was unacceptable and very uncomfortable to sleep. This dublex suite was not for 3 adults.

    very good location, near by the centre.

  • Reviewed: 6 October 2015

    7.5
    The location in the hystorical center
    • Leisure trip
    • Group

    We had problems to reach to the pension because many roads were blocked due to some road work. We called to the pension for help, but unfortunatelly the person who answered didn't speak English. The room was narrow.

    The location in the hystorical center Very good breakfast; The staff was kind;

  • Reviewed: 24 February 2015

    9.6
    We normally stay in Bansko Royal Towers and although the...
    • Leisure trip
    • Couple

    Lack of WiFi

    We normally stay in Bansko Royal Towers and although the location skiing wise isn't as good the hotel staff were great. When we couldn't make breakfast they made us a pack up for the slope. Right near all the restaurants, clubs and shops. The only issue was the lack of WiFi.

  • Reviewed: 3 February 2015

    5.0
    The hotel is on the main street.
    • Leisure trip
    • Family with young children

    Breakfast was very simple not satisfying. There is no Wi-Fi. Towels has not changed during our stay. In the room TV is very small. The bathroom is very small. The hair drier is outside of bathroom. There is no transport from the hotel to gondola. You have to use common shuttle in fix time schedule.

    The hotel is on the main street.

  • Reviewed: 7 January 2015

    10
    Very nice hotel, must return!
    • Leisure trip
    • Family with older children

    Very nice hotel, must return! Very clean warm and good-designed room with spiral stairs. Staff could not do enough for us. Courteous, polite and cheerful. Service was great for breakfast and meal was deliciously different every day. My compliments to the owners! Proximity to everything.Fantastic location surrounded by nice places to eat and drink. Ski lift is approximately 500m walk, transport available on demand.

  • Reviewed: 4 January 2015

    8.8
    Staff are very kind, especially women who are in charge.
    • Leisure trip
    • Couple

    WiFi in rooms can't reach, just in hall. Breakfast is terrible.

    Staff are very kind, especially women who are in charge. Garage. Location. Rooms are OK and clean.

  • Reviewed: 20 August 2015

    8.8
    Staff were very nice.
    • Leisure trip
    • Couple

    Staff were very nice. Good atmosphere. Room nice and tidy.

  • Reviewed: 16 August 2015

    8.8
    Very friendly staff.
    • Leisure trip
    • Family with young children

    Very friendly staff. Very good place close to centre.

  • Reviewed: 6 January 2015

    7.9
    breakfast
    • Leisure trip
    • Family with older children

    Wi-Fi

    breakfast

  • Reviewed: 6 January 2015

    7.1
    Nice, clean, warm
    • Leisure trip
    • Couple

    Go with bigger rooms - standard double is too small and toilette is one door from room.

    Nice, clean, warm

There are also 5 reviews without text. These impact the overall review score.

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