Betolovoto Area, 2770 Bansko, Bulgaria
#56 of 72 hotels in Bansko
Guests' ChoiceBased on 316 hotel reviews
7.8Cleanliness
8.2
Comfort
8.2
Location
8.2
Facilities
7.9
Staff
8.2
Value for money
7.9
Free WiFi
8.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 10, 2024
Ина
BulgariaThere were no water pressure to take a shower in the apartment. We had to shower in the SPA. The water in the pool was dirty. You cannot see your feet. It was too crowded too. The spa center is small for the size of the hotel. There are no dishes into the rooms kitchen.
The staff was friendly. Also the food was good. The size of the three bedroom apartment is very good. Comfortable for group of six even eight.
Stayed in March 2024
Reviewed: March 6, 2024
Djordje
SerbiaAll
Stayed in March 2024
Reviewed: March 4, 2024
Radu
RomaniaThe kitchen in the apartment was equipped with almost nothing except a few glasses and cups and a kettle. Also the oven was not working at all. Not that much of a problem since the breakfast and the dinner were included in the price however this was a slight minus because we traveled with a 9 month old baby and if we wanted to quickly prepare him something in the room we were unable to do so.
We really enjoyed our stay at this location. The apartment was spatious and well-lit, The bed really comfortable (we also recieved a crib for the baby), Really warm inside, BIg balcony with a great view, The bathroom was really nice, The staff was more than nice and really helpfull în various situations. The menu was very diverse and the food really delicious. In the restaurant there are high chairs available, for babies, which you can also take in the room. The spa facilities and the pool were also nice but can get crowded in the late afternoon.
Stayed in February 2024
Reviewed: March 3, 2024
Cesar
United KingdomMany kids , no cocktails and the spa was like a kids pool
Stayed in February 2024
Reviewed: February 25, 2024
Isidora
SerbiaThe internet in the room was very bad. And the fitness was very poorly equipped. The kitchen didn't have any plates or silverware. The shuttle bus should go more often to the gondola and back. And the breakfast should start at 7.30 for people that want to go to the ski slopes when they open at 8.30.
The food was ok.
Stayed in February 2024
Reviewed: February 23, 2024
Gabriela
RomaniaCommunications- posters everywhere only in bulgarian mostly. Need to be also in english, especially if there are rules that need to be followed.
Food variety, clean apartment, helpful staff - especially in the dining area.
Stayed in February 2024
Reviewed: February 12, 2024
Kamelija
North MacedoniaVery clean, very nice apartment and very comfortable! Def coming back :)
Stayed in January 2024
Reviewed: January 22, 2024
Natasa
North Macedoniathe kitchen is empty with nothing ,to much people in spa ,and cool water
dinner and breakfast were suitable, with lot and different food , the water in swimming pool was cold ,to much people, they not have jacuzzi but the sauna was suitable and provided with necessary spa recurrence
Stayed in January 2024
Reviewed: January 22, 2024
Dimitrios
GreeceThe spa area was not that clean, especially the water in the pool
Very tasty foods and a large variety of foods in general
Stayed in December 2023
Reviewed: January 14, 2024
Nenad
SerbiaNothing to dislike
Everything was excellent, amazing food,, accomodation, SPA, service
Stayed in January 2024
Reviewed: January 8, 2024
Metodija
North MacedoniaFood
Stayed in January 2024
Reviewed: December 28, 2023
Olesea
MoldovaJust a small recommendation for the staff to put hairdryer and some dishes in the apartments )
Nice hotel, nice facilities, very good quality for the money paid. Very good breakfasts and dinners and a very nice spa zone.
Stayed in December 2023
Reviewed: September 10, 2023
Ekaterina
CyprusThe rooms (doors especially) need renovation. Some part of internal swimming pool area was under renovation however it was open and worked, so not a very big deal, as we could swim there.
upon arrival we received an upgrade to 3 bedroom room, instead of 2-bedroom, and that was really nice. The breakfast was very good and the dinner as well.
Stayed in September 2023
Reviewed: August 30, 2023
Красимир
BulgariaThe setting of the hotel is very nice! The view of the mountain is amazing. The food is absolutely impeccable, the staff is friendly and responds immediately to any problem the guests may have. It is suitable for children, there is a great playground.
Stayed in August 2023
Reviewed: August 27, 2023
Kolvir
BulgariaThere is not enough staff to meet the good all inclusive service.
The food, the location
Stayed in August 2023
Reviewed: August 15, 2023
Valentina
BulgariaThe food is really low quality, it’s not tasty at all and there is no variety of dishes. Also, on top, if you have paid for half board, you don’t have any drinks included during dinner.
The hotel is really nice with a lovely garden and good amenities for kids. Our apartment was comfortable, spacious and sparkling clean.
Stayed in August 2023
Reviewed: August 6, 2023
Kata
North MacedoniaNo aircon not so good for sleeping
Good location
Stayed in August 2023
Reviewed: July 29, 2023
Violeta
Serbiathe food is not heated and that is its biggest drawback the indoor pool needs to be repaired
comfortable rooms, extremely pleasant staff
Stayed in July 2023
Reviewed: July 7, 2023
Gergana
United States of AmericaThe bathroom had some mold around the corners of the bathtub and the sink in the kitchen was broken. No microwave...
The location was great and the design of the outdoor spaces - the pool, the garden... The food was wonderful, too!
Stayed in July 2023
Reviewed: February 27, 2023
Lyubomir
Bulgariahygiene
food
Stayed in February 2023
Reviewed: February 25, 2023
Catalina
Romania-we stayed in the annex building and we had to pass through the garden to reach the spa and the restaurant, but the distances are small -no hairdryer in the room, which seems unacceptable for a 4 star hotel, you have to ask one from the reception desk -breakfast starting 8.00 a.m. which is too late if you want to reach early on the slopes -insufficient cleaning of rooms during our stay -the sofa, although extensible, is very small for 2 kids of 8 and 11 All in all the hotel is nice and we would return
-quiet location, 11 km far from Bansko, great view of mountains from the room and balcony -very good food, variety -quite large swimming pool in the spa, rather clean water, jacuzzi, warm water -free parking in the area -fire chimney in the lobby -nice design of rooms, lobby and the garden
Stayed in February 2023
Reviewed: February 24, 2023
Bejenaru
RomaniaThe size of our room was not suitable with two skiers. When you ski you have a lot of stuff and personal equipment with you.
Food was very good and tasty. Plenty of it. Bulgarian wine is very good with a wide variety.
Stayed in February 2023
Reviewed: February 23, 2023
Slobodan
SerbiaHotel nije u Banskom. Udaljen je od ski lifta 11 km. Voda u zatvorenom bazenu je prljava. Od posudja u kuhinji nema nista.
Osoblje je ok. Udoban je smestaj. Wf je ok. Krevet ok. Hrana solidna.
Stayed in February 2023
Reviewed: February 16, 2023
Andreea
Romaniathe food wasn’t the best.. multiple options, same every night. not tasty, not the worst.
it was kinda clean, they served 3 meals a day, even sandwiches and snacks at around 4 PM. t if you go there, you gotta try the massage. it was really great.
Stayed in February 2023
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