Reviews of Address Residence Bahrain

Dear Guest, Thank you so much for your kind words! I'm truly happy to hear that you felt supported and welcomed during your stay. It was a pleasure hosting you, and your appreciation means a lot. I’m always here to ensure my guests feel at home. Looking forward to welcoming you again soon!

Dear Guest, Thank you so much for your kind words! I'm truly happy to hear that you felt supported and welcomed during your stay. It was a pleasure hosting you, and your appreciation means a lot. I’m always here to ensure my guests fee… Show more

Thank you for sharing your detailed feedback. We are truly sorry to hear that your stay did not meet your expectations, and we appreciate the opportunity to clarify several important points regarding your experience. First and foremost, it is important to note that the accommodation you booked is a fully serviced apartment, not a hotel room. As such, it operates under a different model than traditional hotel services. While we strive to offer a high standard of comfort and convenience, some services and amenities typically included in hotel stays are optional and available upon request—often at an additional charge. Following your review, our operations and housekeeping teams conducted a full inspection of the apartment and found the following: Amenities and Supplies: The apartment was fully stocked prior to check-in with all standard amenities, including soap, body lotion, shampoo, and shower gel. We also confirm that the dispensers were filled and not empty at the time of inspection. Items such as slippers are available upon request but are not included by default and come at a nominal charge, as is standard in serviced apartment offerings. Cleanliness: The apartment was cleaned, inspected, and approved before your arrival. No stains or visible dirt were found on furniture or walls during the post-stay inspection. That said, we understand cleanliness expectations can be subjective, and we apologize if certain areas did not meet your personal standards. Your feedback has been forwarded to our cleaning partner for further quality assurance checks. Maintenance Issues: Our technical team did not find any malfunction in the hot water system, washing machine, curtain tracks, or the in-room safe. All utilities were functioning properly upon inspection. We would have been more than happy to address any concerns during your stay had they been reported to us in real time. Valet Parking: We do offer valet parking as an optional paid service for guests who request it in advance. In the absence of such a request, guests are directed to self-parking options, which are readily available and secure. We apologize if this was not communicated clearly at the time of booking. Third-Party Management: As is standard for serviced residences, some units are managed by approved external operators. While this model allows for greater flexibility and space for our guests, it does mean that certain hotel-style services may vary slightly depending on the operator. Rest assured, we collaborate closely with all partners to ensure quality and guest support remain a top priority. We take guest feedback seriously, but we also believe it is essential to provide an accurate and balanced perspective. We are committed to transparency and to ensuring our guests are well-informed about the type of accommodation and services offered. Should you choose to stay with us again, we would be more than happy to assist you directly to ensure your preferences are fully understood and met from the outset.

Thank you for sharing your detailed feedback. We are truly sorry to hear that your stay did not meet your expectations, and we appreciate the opportunity to clarify several important points regarding your experience. First and foremost, it… Show more

Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet your expectations. Please accept our sincere apologies for any inconvenience caused during your stay. We are especially concerned about your comments regarding the professionalism of the reception team, missing appliances, and cleanliness issues. This is certainly not the standard we strive to maintain. Kindly note that the property is a serviced residence, not a hotel, and some policies and services may differ from those of a traditional hotel setup. That said, your concerns are very important to us and have been shared with the relevant teams and property owner to ensure improvements are made. We truly value your input and hope you might give us another chance in the future to provide you with the experience you deserve.

Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet your expectations. Please accept our sincere apologies for any inconvenience caused during your stay. We are especially … Show more

Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed the convenient location and proximity to the mall. However, we’re sorry to learn that certain aspects of your stay did not meet your expectations. We apologize for the inconvenience caused by the air conditioning in the living room. Our maintenance team has been notified and will ensure it’s addressed promptly. We also understand your concerns about the pool being crowded and the alcohol service timing, and we will review these areas to see where Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed the convenient location and proximity to the mall. However, we’re sorry to learn that certain aspects of your stay did not meet your expectations. We apologize for the inconvenience caused by the air conditioning in the living room. Our maintenance team has been notified and will ensure it’s addressed promptly. We also understand your concerns about the pool being crowded and the alcohol service timing, and we will review these areas to see where improvements can be made. Please kindly note that this property is part of the Address Residences, which operates under different policies compared to Address Hotels. As a serviced apartment, the residence offers a home-style experience with more flexible living arrangements, which may differ from the all-inclusive services typically provided in a hotel environment. For example, certain items such as additional towels, pillows, and consumables may be subject to extra charges, as outlined in the listing. We genuinely appreciate your feedback as it helps us enhance our services. We hope to welcome you again for a more seamless and comfortable stay. improvements can be made. Please kindly note that this property is part of the Address Residences, which operates under different policies compared to Address Hotels. As a serviced apartment, the residence offers a home-style experience with more flexible living arrangements, which may differ from the all-inclusive services typically provided in a hotel environment. For example, certain items such as additional towels, pillows, and consumables may be subject to extra charges, as outlined in the listing. We genuinely appreciate your feedback as it helps us enhance our services. We hope to welcome you again for a more seamless and comfortable stay.

Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed the convenient location and proximity to the mall. However, we’re sorry to learn that certain aspects of your stay did not meet your expectations. We … Show more

Thank you for sharing your feedback. We're sorry to hear that the balcony did not meet your expectations, particularly due to the blocked view and the cooking smell you experienced. We understand how important a comfortable and pleasant outdoor space can be, and we regret that this impacted your stay. Your comments have been noted, and we’ll look into ways to improve the ventilation and overall experience on the balcony for future guests. We truly appreciate your input and hope to have the opportunity to welcome you again for a better stay.

Thank you for sharing your feedback. We're sorry to hear that the balcony did not meet your expectations, particularly due to the blocked view and the cooking smell you experienced. We understand how important a comfortable and pleasan… Show more

Thank you for taking the time to share such detailed feedback about your recent stay. We truly regret that your experience did not meet your expectations, and we sincerely apologize for the confusion and inconvenience you encountered. Regarding the late checkout request, we understand how frustrating it must have been to receive mixed messages. Our team at reception is instructed to direct late checkout requests to the property manager or owner to ensure proper scheduling based on upcoming reservations. On the day of your departure, the short extension granted was due to an expected guest arrival. However, it seems there was a miscommunication between the front desk and the reservation schedule, which led to the later offer to extend your stay. We deeply apologize for this inconsistency and will review our internal communication protocols to prevent such confusion in the future. As for the room service entering despite the “Do Not Disturb” sign, this was clearly a breach of guest privacy and not aligned with our standards. Please accept our sincere apologies. We are investigating how this occurred and will reinforce training with our housekeeping team to respect all signage and guest preferences at all times. With regard to the housekeeping schedule, it is true that for our serviced apartments, full cleaning is typically done twice per week. However, occasional spot checks or maintenance may be performed when necessary. We realize this was not clearly explained to you, and we will work on improving how we communicate this information at check-in and in-room materials. Finally, concerning the extra towel charge, we understand your concern. The charge reflects our serviced apartment model rather than a traditional hotel setup, where additional items outside the standard allotment may carry a fee. That said, BD 14 does seem high for additional towels, and we are currently reviewing this policy to ensure it is fair, reasonable, and clearly communicated to guests. We truly value your feedback, as it helps us identify areas for improvement. We hope to have the opportunity to welcome you again in the future and provide you with the smooth, respectful, and comfortable stay that you rightfully expect.

Thank you for taking the time to share such detailed feedback about your recent stay. We truly regret that your experience did not meet your expectations, and we sincerely apologize for the confusion and inconvenience you encountered. Rega… Show more

Thank you for your feedback and for highlighting our convenient location connected to the mall — we’re glad you enjoyed it! We appreciate your note regarding the absence of a hairdresser. While this service is not currently available on-site, we’ll definitely take your comment into consideration as we explore ways to enhance our guest offerings. We hope to welcome you again soon.

Thank you for your feedback and for highlighting our convenient location connected to the mall — we’re glad you enjoyed it! We appreciate your note regarding the absence of a hairdresser. While this service is not currently available on-si… Show more

Thank you for taking the time to share your feedback. We're glad you appreciated the location of our property. We’re sorry to hear about your experience with the tissue quality, lack of slippers, and the toilet amenities. Your comments have been shared with our housekeeping and procurement teams to ensure improvements are made. Guest comfort is very important to us, and we are committed to enhancing our services based on valuable input like yours. We hope to have the opportunity to welcome you again for a more pleasant stay.

Thank you for taking the time to share your feedback. We're glad you appreciated the location of our property. We’re sorry to hear about your experience with the tissue quality, lack of slippers, and the toilet amenities. Your comments… Show more