Av. San Martin Y Av. Cuarto Anillo, 2130 Santa Cruz de la Sierra, Bolivia
#8 of 41 hotels in Santa Cruz de la Sierra
Guests' ChoiceBased on 127 hotel reviews
8.7Cleanliness
8.8
Comfort
9.0
Location
9.2
Facilities
8.8
Staff
8.9
Value for money
8.4
Free Wifi
6.9
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End of dialog contentReviewed: July 26, 2025
Sergio
United StatesExcelente servicio y restaurante
Stayed in July 2025
Reviewed: July 17, 2025
Davanis
United StatesEverything
Stayed in July 2025
Reviewed: June 4, 2025
Janine
United StatesIt is expensive, but it is lovely.
Gorgeous property, beautifully appointed rooms, lots of space, clean, quiet, luxurious. Great spa.
Stayed in May 2025
Reviewed: April 24, 2025
Elizabeth
United KingdomBathroom could have done will a little modernisation. (although at first I think I was put in a newer room but asked to change so I could have a balcony - so my fault on that) The pool loungers were a little sad looking.
Staff are absolutely fantastic!! Super comfy bed! Nice pool. Breakfast was nice. Best natural yogurt I’ve had in Bolivia. Nice little gym. Great welcome drink. Allowed me an early check in. Just really nice and relaxing.
Stayed in April 2025
Reviewed: March 12, 2025
Warren
United StatesNeeds to be updated.
I liked the location and the facilities.
Stayed in March 2025
Reviewed: February 10, 2025
Andrzej
PolandNobody respect the rules of the pool. The same areas for adults and children are bad solution.
Breakfest very good . Egs corner perfect. Fruits and vegetables of choice .
Stayed in February 2025
Reviewed: October 25, 2024
Jonathan
United StatesNada
Great location, great staff, great service, great facilities. The neighborhood has lots of restaurants and coffee shops around, it's quiet. The staff was very helpful and friendly.
Stayed in October 2024
Reviewed: October 18, 2024
Jonathan
United StatesGreat location, clean, confortable. Affordable luxury in Santa Cruz
Stayed in October 2024
Reviewed: August 28, 2024
Joon
PeruOld. HVAC - heating didn't work. Food wasn't great.
Good location. Balcony
Stayed in August 2024
Reviewed: August 10, 2024
Gonzalo
NetherlandsThe rooms need an update, the ac in the room is very noisy
Nice hotel, great indoors pool and sauna. The internet is very stable and fast.
Stayed in August 2024
Reviewed: August 7, 2024
Hugh
United KingdomWas quite expensive, and could hear traffic at night, but minor issues.
Kids loved the pool, with fun slide etc. staff were friendly and helpful, making restaurant reservations and responding to messages quickly. Room was fine and 20m from pool. Room service, breakfast and bar all very good. Walking distance to big shopping mall and taxis on hand of needed. Sauna was very good. Unfortunately had to cancel a second stay at the end of our trip (flight problem) and they handled this very courteously. Would stay here again for sure.
Stayed in July 2024
Reviewed: July 5, 2024
Niamh
IrelandSpa very busy but many families on holidays here.
Had a great time, all very clean and delicious breakfast!
Stayed in July 2024
Reviewed: May 25, 2024
Fernando
ChileThe room shower was defective. A new shower would allow a great start of the day or a relaxing end of day after enduring the city's heat, humidity and strong winds.
The service, facilities and food are all exceptional. Location is great and gives you easy access to an area of the city full of restaurants and shops. The hotel in itself invites you to stay on the grounds and offers plenty of space to conduct business or spend a peaceful afternoon by the pool. Kudos to the staff, always polite, eager to help and offering a "good day/afternoon" with a smile. I have been a guest for many years now (my wedding party was at this hotel) and I am always glad to come back and enjoy the great service this hotel has to offer.
Stayed in May 2024
Reviewed: March 23, 2024
Sebastian
GermanyIt was a little loud since traffic is near by. But not too loud
Great breakfast, great location, great pools for kids
Stayed in March 2024
Reviewed: March 23, 2024
Monica
United StatesThe bar was packed and the servers weren't paying attention. Talking with each other and on their cells.
Loved the pools both outdoor and indoors. Beds were comfortable. Room was huge. A/C worked great. Food was excellent.
Stayed in March 2024
Reviewed: February 15, 2024
Mikhail
RussiaQuantity of sunbeds is not enough for all the people. Some of the rooms have direct access to the pool, but others don't. In my opinion should be different price for such options. Room is a little worn out, bathroom isn't big. Not really bad, but not for 5 stars and this price.
Very good pool and spa area. Nice breakfast, but if you are not too late. Generally, everything is clean and comfortable.
Stayed in February 2024
Reviewed: February 12, 2024
Kamran
United KingdomNil
Very comfortable rooms, friendly staff, great breakfast. Good location
Stayed in February 2024
Reviewed: February 10, 2024
Ahsan
United KingdomExcellent staff. Huge rooms. Very comfortable bed and pillows. Excellent breakfast and dinner.
Stayed in February 2024
Reviewed: February 5, 2024
Ying
Hong KongNo
The location and environment are excellent. Closed to a big shopping mall. Yet very quiet. The breakfast is excellent with lot of selections. I love the egg station omelets.
Stayed in February 2024
Reviewed: February 3, 2024
Diego
NetherlandsWe were forced to get 2 rooms instead of a family one.
Excellent place, nice facilities.
Stayed in January 2024
Reviewed: January 31, 2024
Andrea
CanadaThe room needs blackout curtains. It looks like the thick curtains will move but they don't.
The pool and swim up bar were a real treat. The staff was kind. The beds were comfortable. Breakfast was lovely. Overall a great experience.
Stayed in January 2024
Reviewed: December 24, 2023
Thomas
United StatesNothing.
Everything, it has everything you want.
Stayed in December 2023
Reviewed: December 12, 2023
Laura
AustriaPool could have been a little bit cleaner.
Great continental breakfast. Nice, big and clean rooms. Big pool. Nice staff.
Stayed in December 2023
Reviewed: December 3, 2023
Christian
DenmarkGood coffee with hot milk, self-composed omelette, fantastic latin american music all over the hotel, good laundry service, fantastic pool+drinks, wonderful spa and massage, very positive and helpful staff.
Stayed in December 2023
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