Reviews of Blue Bonaire by Boutique Bonaire Unique Resorts
Kralendijk, Bonaire St. Eustatius and Saba
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Reviewed: February 28, 2025 · Stayed in February 2025
Verified reviewIt was a completely terrible experience.
My wife and I arrived there after 10hrs of traveling to be greeted by another resident of the complex. There wasn’t even a reception to help us get acquainted with our room or the island. Once we found our room we were shocked. It was the smallest room you could possible cram two adults into. There seemed to be 6 rooms in there lot. Ours happened to be (without forewarning) the smallest. My wife is currently pregnant and require a kitchen or a kitchenette to prepare certain meals. This room did not have that. In every listing photo and description it clearly depicts a kitchen. We were, to say the least extremely disappointed in the customer service. Once we had realized what had happened we texted (because there was no office to talk with) the people that had been in contact with us (Isabelle and Ezra) and they were no help. Completely not understanding and arrogant. We never spent the night at there facility. They refused to offer a refund or and any other good sensible resolve. So, we ended up buying reservations at another hotel which was 10x better than Blue Bonaire. Worst experience I have ever had at hotel service. Motel 6 is better in every way.
Dear Brendan, We’re truly sorry to hear that your experience did not meet your expectations. We always strive to provide clear and accurate descriptions of our accommodations, and we regret that you felt misled regarding the room size and amenities. To clarify, the size of each room is listed on our Booking.com page, and the photos accurately depict the space, including the fact that this particular room is smaller and has no full kitchen available. We understand how important comfort is, especially after a long journey and with a pregnancy, and we sincerely apologize for any inconvenience. While our property does not have a traditional reception, we aim to provide attentive communication before and during our guests’ stay. We’re sorry if you felt that our team was not as helpful as you expected. We would have loved to offer you an alternative room, but due to high season, there was no availability at the time. We always do our best to accommodate our guests, but unfortunately, in this case, a room change was not possible. We appreciate your feedback and will use it to continue improving. While we regret that we couldn’t meet your expectations this time, we hope you had a wonderful stay elsewhere and wish you all the best. Team Boutique Bonaire
Dear Brendan, We’re truly sorry to hear that your experience did not meet your expectations. We always strive to provide clear and accurate descriptions of our accommodations, and we regret that you felt misled regarding the room size and a… Show more
Reviewed: February 10, 2025 · Stayed in February 2025
Verified reviewThe ascetic, location and cleanliness top tier.
I arrived at night and the location via Google maps did not carry you to the apartment. It carries you to the room in the back. There isn't clear signage so it's almost impossible to find in the night as the street is dark and the villa isn't well lit. There isn't any proper direction to find your assigned apartment when you arrive... Not customer service friendly.
Dear Marlene, Thank you so much for your feedback and highlighting our location and cleanliness. We are very sorry to hear that you had difficulty finding your the apartment, especially at night. We understand how important clear directions are. Therefore we will look into improving our signage and instructions to ensure a smoother check-in experience. We appreciate your input and want to thank you for leaving this review. Team Boutique Bonaire
Dear Marlene, Thank you so much for your feedback and highlighting our location and cleanliness. We are very sorry to hear that you had difficulty finding your the apartment, especially at night. We understand how important clear direction… Show more
Reviewed: January 16, 2025 · Stayed in January 2025
Verified reviewReviewed: October 18, 2024 · Stayed in October 2024
Verified reviewReviewed: October 8, 2024 · Stayed in October 2024
Verified reviewIt’s very good for a group
Reviewed: September 26, 2024 · Stayed in September 2024
Verified reviewThe property is nice and cosy ☺️
The bathroom was a little small
Reviewed: May 9, 2024 · Stayed in February 2024
Verified reviewReviewed: March 13, 2024 · Stayed in March 2024
Verified review