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Reviews of Mercure São Caetano 4 stars

Rua Alegre, 440, São Caetano do Sul, CEP 09550250, Brazil

#3 of 9 hotels in São Caetano do Sul

Guests' Choice

Review score

Based on 369 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.3

  • Location

    8.4

  • Facilities

    8.1

  • Staff

    8.2

  • Value for money

    7.5

  • Free WiFi

    7.2

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Showing 1 – 12

  • Reviewed: 6 December 2017

    5.0
    Troubling.
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 8 nights

    Wi fi and AC didnt work. They moved me and my kids 4 times. In each room they moved us to there was an issue with either the AC or the WI FI

    Didn't like anything

    Stayed in December 2017

  • Reviewed: 30 November 2017

    2.5
    On the booking site I booked a superior room 42 m2 and also...
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    On the booking site I booked a superior room 42 m2 and also paid for it when checking in (price on the site). But when I came in the room, I realised they gave me even a smaller one than the standard 17m2 room !! Without any warning or notice on moment of checkin, from reception people !

    Stayed in November 2017

  • Reviewed: 7 October 2017

    8.8
    Lovely big room
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 1 night

    Lifts too slow for large groups. Not enough staff for big group check-in. Tea/coffee supplies in room not replenished. No milk. Not enough towels for pool - had to keep requesting at desk. Water dispenser not refilled in fitness room. Same breakfast and lunch menu every day. No self-serve laundry facilities. Traffic noise still heard at 11th floor.

    Pool and fitness centre. Lovely large rooms with separate lounge. Having a microwave in the room.

    Stayed in September 2017

  • Reviewed: 11 September 2017

    7.1
    Fair stay, but need some improvement
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Parking service is extremely disappointing. Needed to use it 2 times and there was no one available. Needs huge improvement. Room was extremely smaller than the same category I've previously stayed. Also, Ive asked for a high floor room, but was given one in the 3rd floor with no explanation.

    Reception staff very kind.

    Stayed in September 2017

  • Reviewed: 23 November 2018

    7.1
    Lag of breakfast without extra cost.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 6 nights

    Lag of breakfast without extra cost. Some staff in front desk could be more helpful and polite.

    Stayed in November 2018

  • Reviewed: 2 September 2018

    6.3
    The staff were really good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 5 nights
    • Submitted via mobile

    In my room always there was a bad smell

    The staff were really good

    Stayed in September 2018

  • Reviewed: 16 July 2018

    9.6
    Very pleasant!
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    I just didn’t like that WiFi didn’t work in the bedroom!

    The cleanliness, the staff, the room!

    Stayed in July 2018

  • Reviewed: 8 May 2018

    9.2
    This hotel met our needs for a good place to stay in Sao Caetano.
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 2 nights

    Staff were very friendly, welcoming, & helpful. The breakfast was fine.

    Stayed in April 2018

  • Reviewed: 28 October 2017

    7.9
    Lunchtime buffet was almost exactly the same every day;
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Lunchtime buffet was almost exactly the same every day; breakfast menu the same every day.

    Stayed in October 2017

  • Reviewed: 23 October 2017

    9.2
    Comfort and relaxing stay
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Wifi signal

    Comfort, cleanliness and excelent staff

    Stayed in October 2017

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 1 May 2016

    7.5
    Great location when working for Checrolet/General Motors...
    • Business trip
    • Solo traveller

    Tiny room. Very restricted pool times. Shaky Wifi in room.

    Great location when working for Checrolet/General Motors Brazil.

  • Reviewed: 21 June 2015

    7.1
    Rooms are going on renovation.
    • Business trip
    • Solo traveller

    Rooms are going on renovation. You may ask for those ones. Even though they re not fully refurbished...

There are also 7 reviews without text. These impact the overall review score.

Showing 1 – 12

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