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Reviews of Mercure Sao Paulo Pamplona 4 stars

Rua Pamplona, 1315, Jardim Paulista, Sao Paulo, CEP 01405-002, Brazil

#240 of 767 hotels in Sao Paulo

Guests' Choice

Review score

Based on 71 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.7

  • Location

    9.0

  • Facilities

    8.3

  • Staff

    8.8

  • Value for money

    7.8

  • Free WiFi

    8.0

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Showing 1 – 25

  • Reviewed: 20 December 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 3 nights
    • Submitted via mobile

    The breakfast was average

    Stayed in November 2023

  • Reviewed: 12 December 2023

    8.0
    Nice hotel, but the price is too high
    • Business trip
    • Solo traveller
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    The price was too expensive for the hotel

    Spacious and bright

    Stayed in November 2023

  • Reviewed: 1 November 2023

    8.0
    A very pleasant stay
    • Leisure trip
    • Solo traveller
    • Superior King Room
    • Stayed 1 night

    Initially, the WiFi did not work, but the staff helped in solving the problem.

    A very pleasant and conveniently located hotel. The room was comfortable, with a really good bed. I very much enjoyed the breakfast. The staff was very friendly and helpful.

    Stayed in October 2023

  • Reviewed: 5 October 2023

    9.0
    Excellent value hotel for business where you still get a premium stay.
    • Business trip
    • Group
    • Superior King Room
    • Stayed 8 nights
    • Submitted via mobile

    Nothing really. It’s on a steep hill but so is most of São Paulo!!! 😄

    Good location, helpful staff, really good rooms for when on business with large desk and work area. Breakfasts were amazing (daily variety) and balcony with an amazing view was a bonus! Colleague used the pool, while small was good enough to feel like you’d had a swim. All-round excellent value.

    Stayed in October 2023

  • Reviewed: 27 April 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Superior King Room
    • Stayed 4 nights
    • Submitted via mobile

    Good location. nice staff

    Stayed in April 2023

  • Reviewed: 30 December 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Twin Room with 2 single beds
    • Stayed 1 night

    English knowledge at the front desk was not sufficient for an international 4-star hotel in the main economic city of Brazil.

    Hotel is centrally located around 700m from Avenida Paulista and the shopping area within Jardins area. Hotel as a decent pool and gym on the rooftop. Nice choice of food with different fruit juices / fruits at the breakfast.

    Stayed in November 2022

  • Reviewed: 30 December 2022

    8.0
    Very good
    • Leisure trip
    • Group
    • Standard Twin Room with 2 single beds
    • Stayed 1 night

    English knowledge at the front desk was not sufficient for an international 4-star hotel in the main economic city of Brazil.

    Hotel is centrally located around 700m from Avenida Paulista and the shopping area within Jardins area. Hotel as a decent pool and gym on the rooftop. Nice choice of food with different fruit juices / fruits at the breakfast.

    Stayed in November 2022

  • Reviewed: 22 November 2022

    8.0
    Great room, the rest is just dissapointing.
    • Leisure trip
    • Family with young children
    • Standard Twin Room with 2 single beds
    • Stayed 5 nights
    • Submitted via mobile

    the breakfast, not healthy at all, not vegan at all. Coffee wasn t very good, either. The kitchen is very low level, we stayed for dinner once and after 40 minutes we’ ve got a sandwich and a omelette that seemed bought in a chesp bar.

    The room was incredible, large and well equiped

    Stayed in November 2022

  • Reviewed: 28 September 2022

    7.0
    Great location albeit noisy
    • Leisure trip
    • Family with young children
    • Standard Twin Room with 2 single beds
    • Stayed 3 nights
    • Submitted via mobile

    The street is noisy and there is no chance for a restless night sleep unless you sleep through anything. A light sleeper would certainly struggle with the very late and very early morning street activity including heavy traffic and construction

    The location is great with short walks to restaurants and cafes. The area is very nice.

    Stayed in September 2022

  • Reviewed: 8 August 2022

    7.0
    Good
    • Family with young children
    • Superior King Room
    • Stayed 8 nights
    • Submitted via mobile

    Old and dirty air Conditioning Room cleanliness very deficient

    Staff Bed Shower

    Stayed in August 2022

  • Reviewed: 30 July 2022

    9.0
    Very comfortable, great location, lovely staff!
    • Business trip
    • Solo traveller
    • Privilege Room with King Size Bed
    • Stayed 3 nights
    • Submitted via mobile

    I was on the 8th floor and it was noisy. (But, this is São Paulo -- not unexpected!) There were a few parts of the room that were dusty (behind the door).

    The room set-up -- with the built-in desk behind the bed -- was great for working. Location was perfect for what I needed. The staff were very courteous and helpful. The trash bin in the room was coded for recycling -- nice touch.

    Stayed in July 2022

  • Reviewed: 6 January 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 3 nights
    • Submitted via mobile

    the staff does not speak english, there was coffee that passed its expiry date

    convenient location, spacious rooms

    Stayed in January 2022

  • Reviewed: 6 December 2021

    7.0
    stay was good. could be better. but love the location
    • Business trip
    • Couple
    • Privilege Room with King Size Bed
    • Stayed 3 nights
    • Submitted via mobile

    the staff was not as friendly

    location

    Stayed in November 2021

  • Reviewed: 13 November 2021

    8.0
    Hotel was nicely situated in Sao Paolo, enjoyed my stay.
    • Leisure trip
    • Group
    • Superior King Room
    • Stayed 4 nights

    As a foreigner I was expecting to be able to exchange currency to Brazilian Real.

    The breakfast was adequate, coffee could be better, location off lobby was good.

    Stayed in November 2021

  • Reviewed: 3 November 2021

    9.0
    good for stay 1/2 nights
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    breakfast could be better

    location, room, reception service

    Stayed in October 2021

  • Reviewed: 16 September 2023

    3.0
    Problems from the single hotel location to the chain.
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 2 nights

    As soon as we entered the room we found a used condom on the floor. They changed us to another room with the exact same configuration but the new room had a clogged drain in the shower. At the end, even Accor decided to not credit us with reward points.

    The location. The management gave us chocolate with an excuse note to apology for the the mistakes.

    Stayed in August 2023

  • Reviewed: 19 July 2023

    1.0
    Very poor
    • Business trip
    • Solo traveller
    • Superior King Room
    • Stayed 4 nights
    • Submitted via mobile

    if you’re get used to 4 stars Mercure this hotel doesn’t have any common. Rooms are in very poor and outdated condition. No bathrobe, no slippers, no dental kit. Super glitchy internet, no sound proof rooms. Very poor breakfast, all you have a lot of bread and omelet.

    The stuff is super friendly and hospitable. that’s the only +

    Stayed in July 2023

  • Reviewed: 26 May 2023

    6.0
    Fair.
    • Leisure trip
    • Solo traveller
    • Superior King Room
    • Stayed 1 night

    Breakfast could be better, considering the wonderful Brazilian cuisine. It was below average. My room was not well maintained and there was broken lamp, broken picture on the wall, there is no sound proofing whatsoever and the rooms are super close to the elevator, so you hear everything.

    The bed was okay, the room too. Location is great, really convenient. Staff is the star: friendly, kind, helpful, wonderful Brazilian people as its best!

    Stayed in May 2023

  • Reviewed: 8 November 2022

    10
    Awesome
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Everything

    Stayed in November 2022

  • Reviewed: 17 October 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    breakfast wasn’t included.

    Location

    Stayed in October 2022

  • Reviewed: 15 September 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 4 nights
    • Submitted via mobile

    Shower / bathroom area could had been cleaner. Operation of switches was totally messed up and confusing.

    Bed was comfortable and big.

    Stayed in September 2022

  • Reviewed: 27 July 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Twin Room with 2 single beds
    • Stayed 2 nights
    • Submitted via mobile

    Everything

    Stayed in July 2022

  • Reviewed: 22 July 2022

    6.0
    Regular hotel closeby the Pamplona shopping mall
    • Business trip
    • Solo traveller
    • Superior King Room
    • Stayed 6 nights

    Layout of room not very good Breakfast is so-so Some noises at night and early morning during my stay One of window did not close fully Wifi not reliable/fast enough for working

    Clean, good size room Friendly staff Fitness area on top floor Location is good

    Stayed in July 2022

  • Reviewed: 26 June 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast could be better, not many variety of food

    Stayed in June 2022

Showing 1 – 25

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