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Reviews of Mercure Sao Paulo Ibirapuera Privilege 3 stars

Avenida Macuco, 579, Sao Paulo, CEP 04523001, Brazil

#194 of 516 hotels in Sao Paulo

Guests' Choice

Review score

Based on 607 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.3

  • Location

    8.8

  • Facilities

    8.1

  • Staff

    8.3

  • Value for money

    7.6

  • Free WiFi

    7.8

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Showing 1 - 23

  • Reviewed: 12 March 2018

    5.8
    OK, but not special.
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 2 nights

    For two hours during the afternoon I had the "Do not disturb" sign on my door. As a result the room was never tidied, either in the morning or later in the afternoon. This shows some disorganization in the housekeeping.

    Friendly staff

    Stayed in March 2018

  • Reviewed: 27 December 2017

    6.3
    Fair but for a Mercure is disappointing
    • Leisure trip
    • Solo traveller
    • Superior Twin Room
    • Stayed 10 nights
    • Submitted via mobile

    The cleanliness and maintenance of the hotel at large could be better for a Mercure chain. Very dusty carpet in the corridors and the roof panels showing aging damage and missing pieces here and there.

    The service and friendship of the staff is the highest point.

    Stayed in December 2017

  • Reviewed: 17 August 2017

    5.0
    Bad experience
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 6 nights
    • Submitted via mobile

    In my stay at the hotel I killed 4 cockroaches in the toilet and 1 in the room. The glasses that are given to drink the beverages in the suite where not changed , One of the glasses was dirty the whole time. The breakfast was also disappointing, few options of fruits.

    The bed was okay

    Stayed in August 2017

  • Reviewed: 27 March 2017

    3.8
    Wery bad Hotel
    • Business trip
    • Group
    • Superior Double Room
    • Stayed 4 nights

    I order a taxi from hotel front desk and the taxi driver take 3000 BRL instead off 300 BRL. I try to find out what telephone number they call but they don't know. Corrupt staff at the hotel. They don´t want to help me find out what taxi company they call. When a call hotel now they push the bottom to bussy line they don't want to talk to me. But I´m not finish with this hotel yet. Conny Holm Sweden.

    The Hotell Staff accept that music group have party in resturang all night long they vas heavily drunk with screaming and shouting. They trout out one window down to the pool when my wife was there happy to don't hurt anyone. terrible place. Conny Holm Sweden.

    Stayed in March 2017

  • Reviewed: 10 March 2017

    7.9
    Nice for the price
    • Leisure trip
    • Family with older children
    • Superior Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    We had problem with the roof of the bathroom, our toilet was flooded. If you will take some room there don't take the room number 1201 ;)

    This place is good, cheapest, clean and the staff is very friendly. Really for the price is very good.

    Stayed in February 2017

  • Reviewed: 20 May 2018

    6.3
    Location
    • Business trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Room under construction/refurbished side by side (noise) . People smoking in my floor, breakfast very expensive.

    Location

    Stayed in May 2018

  • Reviewed: 19 May 2018

    9.2
    Great stay in Moema
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 5 nights
    • Submitted via mobile

    The lifts are slow

    Walking distance to shops, restaurants and the park. Comfortable and friendly

    Stayed in April 2018

  • Reviewed: 25 February 2018

    7.1
    Good
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    I waited a lot of times to check him

    Everything was good

    Stayed in January 2018

  • Reviewed: 20 January 2018

    9.6
    Staff.
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Nothing

    Staff. 7x24 restaurant. Excellent value

    Stayed in January 2018

  • Reviewed: 10 July 2017

    8.3
    the size of the rooms and bed
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night

    the size of the rooms and bed

    Stayed in July 2017

  • Reviewed: 25 May 2017

    6.3
    Housekeeping terrible
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 5 nights
    • Submitted via mobile

    House keeping was terrible put dirty linen on bed didn't replace tea and coffee in ten days didn't empty bins

    Breakfast location

    Stayed in May 2017

  • Reviewed: 10 April 2017

    6.7
    Minibar was very pricey !
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 1 night

    Minibar was very pricey !

    Stayed in April 2017

  • Reviewed: 16 February 2017

    9.2
    Great location and safe for a female staying alone
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Pool area was a bit small and a little lacking atmosphere

    Great location and safe for a female staying alone

    Stayed in February 2017

  • Reviewed: 2 February 2017

    7.9
    Good location, fine for a short stay
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    breakfast

    Good location, clean, good value for money. Your usual large city hotel, nothing charming but fine for the price

    Stayed in February 2017

  • Reviewed: 8 January 2017

    10
    Good size room;
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    Good size room; comfortable bed; good breakfast. Would certainly stay again!

    Stayed in December 2016

  • Reviewed: 24 October 2016

    7.9
    Loacalization
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 6 nights

    Wifi too slow

    Loacalization

    Stayed in October 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 10 January 2016

    8.8
    Great staff and located in the middle of Moema, close to...
    • Leisure trip
    • Couple

    The breakfast was great, but no much time to enjoy it. Room could be little more preserved.

    Great staff and located in the middle of Moema, close to pubs, restaurants and places to visit.

  • Reviewed: 5 August 2015

    8.8
    The hotel is very nice, modern and clean.
    • Leisure trip
    • Family with young children

    Everything was fine except that we asked for a crib and they run out of cribs and gave us an additional bed...which unfortunately doesn't work for a small boy that still sleeps in a crib.

    The hotel is very nice, modern and clean. The staff is friendly, the breakfast is OK and they have a reasonable buffet at lunch time. It is placed in a nice street so there were no noises during the night.

  • Reviewed: 21 July 2015

    7.9
    Some of the staff were quite polite and willing to help.
    • Leisure trip
    • Solo traveller

    Some of the staff were quite polite and willing to help. The neighbourhood where the hotel is is very well located, with easy access to Congonhas airport and great places to taste Sao Paulo's great gastronomic options.

  • Reviewed: 12 April 2016

    5.8
    Lo
    • Business trip
    • Solo traveller

    Air conditioning system is practically non existente...

    Lo

  • Reviewed: 2 April 2016

    10
    The breakfast is very poor and the ambient is real dark
    • Leisure trip
    • Couple

    The breakfast is very poor and the ambient is real dark

  • Reviewed: 11 June 2015

    7.5
    LOCATIO VERY QUITE
    • Solo traveller

    NONE

    LOCATIO VERY QUITE

  • Reviewed: 22 April 2015

    8.3
    The pillows was not so good.
    • Family with older children

    The pillows was not so good.

There are also 17 reviews without text. These impact the overall review score.

Showing 1 - 23

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