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Reviews of Mercure Belo Horizonte Lourdes 4 stars

Avenida do Contorno, 7315, Lourdes, Belo Horizonte, CEP 30110-047, Brazil

#52 of 137 hotels in Belo Horizonte

Guests' Choice

Review score

Based on 938 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.5

  • Location

    9

  • Facilities

    8.4

  • Staff

    8.5

  • Value for money

    7.8

  • Free WiFi

    7.8

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Showing 1 - 22

  • Reviewed: 23 October 2016

    5.0
    Hotel services need improvment
    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 1 night

    Internet did not work properly. Asked for, and was promised, replacement of burned light bulb, which never took place. Asked for wake up call, never got it. No good restaurants / shops in the vicinity. Confused breakfast service.

    Good shower. Complimentary hot water and instant coffee/tea in the room. Was granted one extra hour for check out.

    Stayed in October 2016

  • Reviewed: 26 September 2018

    9.2
    Check in and check out processess
    • Leisure trip
    • Couple
    • Privilege Double Room
    • Stayed 1 night

    Check in and check out processess

    Stayed in September 2018

  • Reviewed: 23 March 2018

    9.6
    Good value for a good location
    • Business trip
    • Solo traveller
    • Privilege Double Room
    • Stayed 1 night
    • Submitted via mobile

    N

    Room

    Stayed in March 2018

  • Reviewed: 26 January 2018

    10
    Location is excellent.
    • Solo traveller
    • Superior Double Room
    • Stayed 7 nights
    • Submitted via mobile

    Carpet in the hallway on the 20th floor needs replacement/repair

    Location is excellent.

    Stayed in January 2018

  • Reviewed: 15 March 2017

    7.5
    Clean and big, close to work office
    • Business trip
    • Couple
    • Classic Triple Room (2 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    No pool.

    Clean and big, close to work office

    Stayed in March 2017

  • Reviewed: 24 December 2016

    6.3
    Time for checking in and checking out.
    • Solo traveller
    • Classic Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Time for checking in and checking out. Time for room service.

    Stayed in December 2016

  • Reviewed: 29 November 2016

    8.3
    Great location and nice hotel overall
    • Business trip
    • Couple
    • Classic Triple Room (2 Adults)
    • Stayed 4 nights

    Not really new

    Great location and nice hotel overall

    Stayed in November 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 14 July 2015

    7.9
    This is that seldom case when cost/quality is very good...
    • Leisure trip
    • Solo traveller

    Nothing worth to mention.

    This is that seldom case when cost/quality is very good at this place of the World. Frendly English speaking personnel, cleanliness, location, breakfast, restourants and lobby bar

  • Reviewed: 26 April 2015

    7.9
    The staff in the restaurant were fantastic and the food was...
    • Business trip
    • Solo traveller

    The room was not especially memorable, but adequate.

    The staff in the restaurant were fantastic and the food was good. The view from my room was pretty.

  • Reviewed: 8 March 2016

    8.3
    Excellent localization.
    • Leisure trip
    • Group

    Excellent localization. Nice bedrooms. Great room service.

  • Reviewed: 19 November 2015

    10
    Everything
    • Business trip
    • Solo traveller

    N/a

    Everything

  • Reviewed: 10 October 2015

    7.1
    swimming pool too small
    • Business trip
    • Solo traveller

    swimming pool too small

  • Reviewed: 1 September 2015

    10
    Area de lazer insuficiente.
    • Business trip
    • Couple

    Area de lazer insuficiente.

  • Reviewed: 1 September 2015

    9.6
    Staff were super friendly
    • Leisure trip
    • Couple

    Staff were super friendly

  • Reviewed: 10 July 2015

    6.7
    the beds were too small and the pillows to thick.
    • Business trip
    • Solo traveller

    the beds were too small and the pillows to thick.

  • Reviewed: 28 June 2015

    8.3
    Good location and great view from high floors.
    • Leisure trip
    • Couple

    Good location and great view from high floors.

  • Reviewed: 11 June 2015

    8.3
    Professional staff
    • Business trip
    • Solo traveller

    elevator noise audible in rooms

    Professional staff

  • Reviewed: 9 June 2015

    5.4
    I have a problen in my checkout
    • Business trip
    • Couple

    I have a problen in my checkout

  • Reviewed: 25 April 2015

    8.8
    The location
    • Business trip
    • Couple

    The pool The room was a littlw dated

    The location The Staff The price

  • Reviewed: 26 January 2015

    7.9
    Friendly staff, very good breakfast, excellent room service,...
    • Business trip
    • Solo traveller

    Friendly staff, very good breakfast, excellent room service, nice room, beautiful swimming pool and fitness area. I suggest this hotel to everybody.

  • Reviewed: 21 January 2015

    8.8
    Speed of internet
    • Leisure trip
    • Family with young children

    Speed of internet

  • Reviewed: 12 January 2015

    6.7
    - Price was ok
    • Business trip
    • Solo traveller

    - Attention was not good

    - Price was ok - Location was nice, near restaurants

There are also 28 reviews without text. These impact the overall review score.

Showing 1 - 22

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