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Reviews of Mercure RJ Botafogo Mourisco 4 stars

Rua da Passagem, 39, Botafogo, Rio de Janeiro, CEP 22290-030, Brazil

#169 of 451 hotels in Rio de Janeiro

Guests' Choice

Review score

Based on 344 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.5

  • Location

    8.5

  • Facilities

    8.2

  • Staff

    8.5

  • Value for money

    7.6

  • Free WiFi

    8.4

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Showing 1 - 29

  • Reviewed: 2 January 2018

    7.1
    The staff at check in were friendly and could converse in...
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 3 nights

    The hotel is rather old (much more than you would believe per the photos) I believe it is in need of an upgrade to match the Mercure brand. The location is really not that touristy, even though it is a close walking distance to the metro. It however is not the south zone and you can feel this.

    The staff at check in were friendly and could converse in English, price was reasonable and rooms are spacious. There are several bars filled with Cariocas close by and the metro is walking distance.

    Stayed in December 2017

  • Reviewed: 21 May 2017

    9.6
    Great!
    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    The location is not the best for tourism but it suited my needs in the city.

    Great breakfast and very big room. My room had a view to the statue of Christ! The dinner I ordered was very good. Also, the staff was so friendly.

    Stayed in April 2017

  • Reviewed: 25 April 2017

    5.8
    Something to avoid
    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night

    In times of consumer empowerment I must say I'm a bit surprised to find out there are still companies ripping off customers on mini-bar prices. Don't get me wrong: I expect and am willing to pay a premium for the convenience of having those items at an arm's reach, but when someone charges you 15 bucks for something that can be found around the corner for $3, a line has been crossed – even for Rio, which is famous for the rip-offs. Aren't you satisfied with a 100% mark up? Do you really need to charge 5 times the price of an item to be profitable? It might help the bottom line of that particular hotel, but another effect is that costumers like me will avoid like the plague staying at any hotel from this chain – we prefer to take our businesses to companies that deliver more value to each spent dollar.

    Friendly staff

    Stayed in April 2017

  • Reviewed: 16 March 2017

    8.3
    Great place but disorganized staff.
    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 3 nights

    The staff is very disorganized and I always see people coming back to the reception because their cards/keys didn't work the first time they tried them. This has happened to me twice in the past two years that I've been to this hotel.

    The location is just so convenient. A localização é ótima.

    Stayed in March 2017

  • Reviewed: 30 August 2016

    7.5
    Watch your reservation terms very carefully.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights

    The hotel page management on Booking.com is confuse. The same room is priced more than once and the cheaper alternative includes breakfast, the most expensive alternative does not include breakfast, makes the reservation confuse and the result is frustrating. We ended up staying without breakfast. I imagine that breakfast is good, Mercure can save ours. Information about the rooms are also wrong, according to the page, all rooms have the same 21 square meters, we were in a room "superior" with more than 40 square meters. The service called "hotel taxi" costs about double of the taxis parked outside the hotel and should not be offered in front of the driver, it causes embarrassment.

    The staff is very friendly, very good facilities, information and excellent location.

    Stayed in August 2016

  • Reviewed: 21 April 2018

    5.0
    Resistem em enviar NFe, colocando a culpa na prefeitura do...
    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Resistem em enviar NFe, colocando a culpa na prefeitura do RJ. Atenção para as cobranças do service room incorretas!

    Stayed in April 2018

  • Reviewed: 16 March 2018

    9.6
    Nice swimming pool and small fitness area.
    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    I think breakfast is a bit expensive

    Nice swimming pool and small fitness area. Lovely large room with blockout curtains

    Stayed in March 2018

  • Reviewed: 1 February 2018

    7.9
    very Long check in
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 2 nights

    very Long check in poor Knowledge in english Quality of breakfast poor with nobody speaking english ....

    Stayed in January 2018

  • Reviewed: 17 July 2017

    10
    Perfect location. Great view and service.
    • Leisure trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Very well located, pleasant staff.

    Stayed in June 2017

  • Reviewed: 24 March 2017

    6.7
    Nice hotel in Botafogo, a little bit expensive though
    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    Room was clean and spacious

    Expensive for what it offers

    Stayed in February 2017

  • Reviewed: 13 November 2016

    8.8
    Very good location.
    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 2 nights

    Very good location.

    Stayed in October 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 18 March 2016

    5.8
    View of Jesus statue, large room, good bed
    • Leisure trip
    • Group

    Reception staff were terrible, they overcharged me by £110 !! Still waiting for booking.com to sort it Their admin was poor, accused me of overstaying when in fact we left early for the airport. We paid for an extra night thro booking.com as we wanted the room till 8pm as our flight left at 23.00. So far so good So in fact we paid for a night we did not use and then the hotel charged for another extra night on top!! As they believed we hadn't paid even though we had the booking paperwork to prove it Useless reception staff!!

    View of Jesus statue, large room, good bed

  • Reviewed: 8 March 2016

    9.6
    The hotel was truly a 5 stars in the 70s, but it is still a...
    • Business trip
    • Solo traveller

    Nothing; everything was perfect !

    The hotel was truly a 5 stars in the 70s, but it is still a great place to be as you can see that it was regularly maintained over the years. My room gave a view on the Christ, the neighborhood of Botafogo was very safe (Upper middle class Brazilian), the gym was nice, the swimming pool had a nice temperature. Concerning wifi: it was the best connection I had during my trip in Rio: I was able to catch some Skype professional interviews, and even stream NetFlix in HD !

  • Reviewed: 5 January 2016

    8.8
    This is a good hotel very colse to Copacabana.
    • Leisure trip
    • Group

    The toilette is too small

    This is a good hotel very colse to Copacabana. It's clean and the front Office is good. The front Office is good, I and my friend want to Thanks Junior Martinez for its patient with us! The breakfast was really really good.......the room was Good and clean ....

  • Reviewed: 3 January 2016

    8.3
    perfect location, nice view
    • Leisure trip
    • Couple

    they charge us some taxes which was not mentioned in booking conditions, they try to charge us breakfast which we do not have. Breakfast is overpriced so we use cafes around and it was good choice

    perfect location, nice view

  • Reviewed: 29 September 2015

    10
    Loved the room.
    • Group

    Loved the room. Great location and friendly staff. Everyone was very helpful.Greeted always with a smile. Only complaint which was a small one, WiFi Internet connection very week ,often shutting off and in the middle of use. We recommend this hotel to anyone wanting clean room, grreat staff and a prime location .

  • Reviewed: 23 March 2015

    7.1
    Great staff.
    • Business trip
    • Solo traveller

    I wouldn't say the room was dirty, but it wasn't the cleanest room I've ever seen either. There were some small flies on my bathroom and the room was smelling strange when I came in the first time. It wasn't like sewer or anything bad like that, just an unpleasant smell. The room's decoration was tired, but I wouldn't necessarily rate that as too bad, specially if you are there for business.

    Great staff. Good location. Good food and breakfast. Great bed.

  • Reviewed: 7 January 2015

    8.3
    helpful reception staff (Marco, many thanks), clean...
    • Leisure trip
    • Family with older children

    service in the restaurant - terrible. Please, avoid it. It took 40 minutes to serve us a beer after we ordered dinner. Restaurant staff with less than basic communication skills in English

    helpful reception staff (Marco, many thanks), clean amenities.

  • Reviewed: 27 April 2016

    8.3
    Good location.
    • Group

    Food

    Good location. Godo price.

  • Reviewed: 13 March 2016

    9.6
    The room and the Rate
    • Business trip
    • Couple

    Breakfast is just ok

    The room and the Rate

  • Reviewed: 9 January 2016

    8.8
    Very helpful staff
    • Leisure trip
    • Couple

    Very helpful staff

  • Reviewed: 27 December 2015

    8.3
    Great Location, Nice view of the corcovado.
    • Leisure trip
    • Group

    Tricky to get by car, street's numbers are all messed up

    Great Location, Nice view of the corcovado.

  • Reviewed: 16 December 2015

    8.8
    Nice Modern Hotel
    • Leisure trip
    • Solo traveller

    Breakfast is a bit too expensive

    Nice Modern Hotel

  • Reviewed: 19 November 2015

    8.3
    Good size room and good breakfasts.
    • Business trip
    • Solo traveller

    Ridiculous layout of the bathroom! Tiny gym

    Good size room and good breakfasts. Friendly staff.

  • Reviewed: 6 October 2015

    5.0
    They did not send me a receipt.
    • Business trip
    • Solo traveller

    They did not send me a receipt. I have called many times, but they ignored me.

  • Reviewed: 8 August 2015

    7.5
    Breakfast very expensive
    • Solo traveller

    Breakfast very expensive

  • Reviewed: 7 June 2015

    9.6
    Staff
    • Business trip
    • Solo traveller

    Every thing good

    Staff

  • Reviewed: 15 March 2015

    9.2
    Facility of pool.
    • Leisure trip
    • Couple

    No tea/coffee facilities in room.

    Facility of pool. Large bed. Size of room.

  • Reviewed: 19 February 2015

    4.6
    Big room
    • Leisure trip
    • Couple

    Poor desk service No facilities to make tea or coffee in the room while paying 700euro for four nights.Totally overpriced

    Big room

There are also 17 reviews without text. These impact the overall review score.

Showing 1 - 29

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