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Rua da Passagem, 39, Botafogo, Rio de Janeiro, CEP 22290-030, Brazil
Based on 345 hotel reviews8.3
Value for money
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Showing 1 - 29
Reviewed: January 2, 2018
눉The hotel is rather old (much more than you would believe per the photos) I believe it is in need of an upgrade to match the Mercure brand. The location is really not that touristy, even though it is a close walking distance to the metro. It however is not the south zone and you can feel this.
눇The staff at check in were friendly and could converse in English, price was reasonable and rooms are spacious. There are several bars filled with Cariocas close by and the metro is walking distance.
Stayed in December 2017
Reviewed: May 21, 2017
눉The location is not the best for tourism but it suited my needs in the city.
눇Great breakfast and very big room. My room had a view to the statue of Christ! The dinner I ordered was very good. Also, the staff was so friendly.
Stayed in April 2017
Reviewed: April 25, 2017
눉In times of consumer empowerment I must say I'm a bit surprised to find out there are still companies ripping off customers on mini-bar prices. Don't get me wrong: I expect and am willing to pay a premium for the convenience of having those items at an arm's reach, but when someone charges you 15 bucks for something that can be found around the corner for $3, a line has been crossed – even for Rio, which is famous for the rip-offs. Aren't you satisfied with a 100% mark up? Do you really need to charge 5 times the price of an item to be profitable? It might help the bottom line of that particular hotel, but another effect is that costumers like me will avoid like the plague staying at any hotel from this chain – we prefer to take our businesses to companies that deliver more value to each spent dollar.
Stayed in April 2017
Reviewed: March 16, 2017
눉The staff is very disorganized and I always see people coming back to the reception because their cards/keys didn't work the first time they tried them. This has happened to me twice in the past two years that I've been to this hotel.
눇The location is just so convenient. A localização é ótima.
Stayed in March 2017
Reviewed: August 30, 2016
눉The hotel page management on Booking.com is confuse. The same room is priced more than once and the cheaper alternative includes breakfast, the most expensive alternative does not include breakfast, makes the reservation confuse and the result is frustrating. We ended up staying without breakfast. I imagine that breakfast is good, Mercure can save ours. Information about the rooms are also wrong, according to the page, all rooms have the same 21 square meters, we were in a room "superior" with more than 40 square meters. The service called "hotel taxi" costs about double of the taxis parked outside the hotel and should not be offered in front of the driver, it causes embarrassment.
눇The staff is very friendly, very good facilities, information and excellent location.
Stayed in August 2016
Reviewed: April 21, 2018
눉Resistem em enviar NFe, colocando a culpa na prefeitura do RJ. Atenção para as cobranças do service room incorretas!
Stayed in April 2018
Reviewed: March 16, 2018
눉I think breakfast is a bit expensive
눇Nice swimming pool and small fitness area. Lovely large room with blockout curtains
Stayed in March 2018
Reviewed: February 1, 2018
눉very Long check in poor Knowledge in english Quality of breakfast poor with nobody speaking english ....
Stayed in January 2018
Reviewed: July 17, 2017
눇Very well located, pleasant staff.
Stayed in June 2017
Reviewed: March 24, 2017
눉Room was clean and spacious
눇Expensive for what it offers
Stayed in February 2017
Reviewed: November 13, 2016
눇Very good location.
Stayed in October 2016
Reviewed: March 18, 2016
눉Reception staff were terrible, they overcharged me by £110 !! Still waiting for booking.com to sort it Their admin was poor, accused me of overstaying when in fact we left early for the airport. We paid for an extra night thro booking.com as we wanted the room till 8pm as our flight left at 23.00. So far so good So in fact we paid for a night we did not use and then the hotel charged for another extra night on top!! As they believed we hadn't paid even though we had the booking paperwork to prove it Useless reception staff!!
눇View of Jesus statue, large room, good bed
Reviewed: March 8, 2016
눉Nothing; everything was perfect !
눇The hotel was truly a 5 stars in the 70s, but it is still a great place to be as you can see that it was regularly maintained over the years. My room gave a view on the Christ, the neighborhood of Botafogo was very safe (Upper middle class Brazilian), the gym was nice, the swimming pool had a nice temperature. Concerning wifi: it was the best connection I had during my trip in Rio: I was able to catch some Skype professional interviews, and even stream NetFlix in HD !
Reviewed: January 5, 2016
눉The toilette is too small
눇This is a good hotel very colse to Copacabana. It's clean and the front Office is good. The front Office is good, I and my friend want to Thanks Junior Martinez for its patient with us! The breakfast was really really good.......the room was Good and clean ....
Reviewed: January 3, 2016
눉they charge us some taxes which was not mentioned in booking conditions, they try to charge us breakfast which we do not have. Breakfast is overpriced so we use cafes around and it was good choice
눇perfect location, nice view
Reviewed: September 29, 2015
눇Loved the room. Great location and friendly staff. Everyone was very helpful.Greeted always with a smile. Only complaint which was a small one, WiFi Internet connection very week ,often shutting off and in the middle of use. We recommend this hotel to anyone wanting clean room, grreat staff and a prime location .
Reviewed: March 23, 2015
눉I wouldn't say the room was dirty, but it wasn't the cleanest room I've ever seen either. There were some small flies on my bathroom and the room was smelling strange when I came in the first time. It wasn't like sewer or anything bad like that, just an unpleasant smell. The room's decoration was tired, but I wouldn't necessarily rate that as too bad, specially if you are there for business.
눇Great staff. Good location. Good food and breakfast. Great bed.
Reviewed: January 7, 2015
눉service in the restaurant - terrible. Please, avoid it. It took 40 minutes to serve us a beer after we ordered dinner. Restaurant staff with less than basic communication skills in English
눇helpful reception staff (Marco, many thanks), clean amenities.
Reviewed: April 27, 2016
눇Good location. Godo price.
Reviewed: March 13, 2016
눉Breakfast is just ok
눇The room and the Rate
Reviewed: January 9, 2016
눇Very helpful staff
Reviewed: December 27, 2015
눉Tricky to get by car, street's numbers are all messed up
눇Great Location, Nice view of the corcovado.
Reviewed: December 16, 2015
눉Breakfast is a bit too expensive
눇Nice Modern Hotel
Reviewed: November 19, 2015
눉Ridiculous layout of the bathroom! Tiny gym
눇Good size room and good breakfasts. Friendly staff.
Reviewed: October 6, 2015
눉They did not send me a receipt. I have called many times, but they ignored me.
Reviewed: August 8, 2015
눉Breakfast very expensive
Reviewed: June 7, 2015
눉Every thing good
Reviewed: March 15, 2015
눉No tea/coffee facilities in room.
눇Facility of pool. Large bed. Size of room.
Reviewed: February 19, 2015
눉Poor desk service No facilities to make tea or coffee in the room while paying 700euro for four nights.Totally overpriced
Showing 1 - 29
Ho Chi Minh City, Vietnam
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