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Reviews of Novotel Center Norte 4 stars

Avenida Zaki Narchi 500, Vila Guilherme, Sao Paulo, CEP 02029000, Brazil

#75 of 516 hotels in Sao Paulo

Guests' Choice

Review score

Based on 995 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.8

  • Location

    8.5

  • Facilities

    8.7

  • Staff

    8.4

  • Value for money

    7.7

  • Free WiFi

    7.9

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Showing 1 - 57

  • Reviewed: 18 September 2018

    7.9
    Walking distance from Shopping Mall.
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The bar on a Saturday closes at 23:00. One lady was very rude in closing the drinks without warning

    Walking distance from Shopping Mall. Attendant called Renato very helpful at the bar even after it was closed

    Stayed in September 2018

  • Reviewed: 21 July 2018

    6.7
    Was ok
    • Business trip
    • Group
    • Standard Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    The smell of the room, we came back at 4 pm and they still not cleaned the room. We asked on the morning that we need someone to clean it and they didn’t send someone. The restaurant the waiters were worst, they start kicking us out at 9:50 am, they said that we just had 10 more minutes to be at the restaurant, we start saying that they can’t do that and the only thing they said is we don’t understand english...

    Stayed in July 2018

  • Reviewed: 1 May 2018

    8.3
    Good services, good breakfast and convenient shutters to...
    • Business trip
    • Group
    • Standard Double Room
    • Stayed 5 nights
    • Submitted via mobile

    The last day, nobody cleaned my room when I was back from outside to hotel in the evening. After I informed service center, somebody cleaned but forgot to put any towels....

    Good services, good breakfast and convenient shutters to shopping center and expolux

    Stayed in April 2018

  • Reviewed: 19 October 2017

    3.8
    Won't go there again
    • Business trip
    • Solo traveller
    • Standard Apartment with Three Single Beds
    • Stayed 8 nights

    - hardly anyone can speak any english there, it's hard to talk about the simplest things because they don't understand what's the issue so for example you order food, and you get something different - WiFi is really bad - the neighbourhood is neither nice or friendly - there are problems with cleaning, we had to point things (for example a trash bin that hasn't been emptied for 3 days) to get it done - far from any place you want to visit, so you have to Uber everywhere

    Stayed in October 2017

  • Reviewed: 30 July 2017

    7.5
    Basicly a good business hotel. Staff very kindly
    • Business trip
    • Couple
    • Standard Twin Room
    • Stayed 5 nights

    Cleanless of the rooms could be better. Shower gel wasn't refilled every day. Dust spots and hair during the whole week at the same place.

    The new bar area is very nice and comfortable. Good to relax

    Stayed in July 2017

  • Reviewed: 25 June 2017

    5.0
    Good room size. Really bad experience overall.
    • Business trip
    • Couple
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The service is bad. The facilities were not properly taken care of. No light in the pool bathroom, faulty sauna. They won't give the wifi code till they give you you're room even though you are waiting for three hours and have importat mails to answer while you wait. Nor iron available in the room. Hair Dryer not working. Diring breakfast they wont provide information about the food, such as it contains lactose or not, since I am highly intolerant. Not the quality of attention you will expect from an accord hotel. Im not going to any hotel from Accord anymore.

    I liked the size of the room and the bar staff.

    Stayed in June 2017

  • Reviewed: 14 June 2017

    8.3
    Perfect for the convention center
    • Business trip
    • Group
    • Standard Twin Room
    • Stayed 5 nights

    bad neighbourhood (but that's common in san paolo)

    modern hotel, rich breakfast, spacious and comfortable rooms. at walking distance from a big shopping mall and convention center.

    Stayed in June 2017

  • Reviewed: 18 February 2017

    6.7
    Not sure if I were to stay here again
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 3 nights

    Japanese restaurant had almost no sushi left at 7:00 pm. The travel distance from the front to the third tower was far if you are in a hurry. This hotel seems too spread out.

    Gym was pretty good.

    Stayed in January 2017

  • Reviewed: 24 January 2017

    6.3
    In Tower 3 it is so much quieter!
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    I did not like the idea to put me first in a room with door acces to another one. Two ladies there did not dare to stop talking in high voice until almost 1 AM and starting again around 6:30 AM. The modernization of the restaurant takes too long.... Would be nice to have a look at the breakfast and make a new setip, arrangement...

    In Tower 3 it is so much quieter!!!

    Stayed in January 2017

  • Reviewed: 6 December 2016

    8.8
    Great facilities and staff
    • Leisure trip
    • Family with young children
    • Standard Apartment with Three Single Beds
    • Stayed 1 night
    • Submitted via mobile

    The staff were extremely friendly and helpful, while also speaking excellent English. They assisted us greatly in planning our days' activities and how to get around the city.

    Stayed in November 2016

  • Reviewed: 28 April 2018

    7.9
    Clean hotel in a peaceful area
    • Business trip
    • Group
    • Standard Double Room
    • Stayed 3 nights

    Cleanliness Comfort

    Stayed in April 2018

  • Reviewed: 17 April 2018

    10
    Excelente
    • Business trip
    • Group
    • Standard Twin Room
    • Stayed 2 nights

    Café da Manhã digno, próximo do shopping center norte e do expo center norte com transfer cortesia. Recomendo

    Stayed in April 2018

  • Reviewed: 14 February 2018

    8.3
    Checkin demorado
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Checkin demorado

    Stayed in February 2018

  • Reviewed: 7 February 2018

    8.8
    Excelente
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Da espera no check out.

    Stayed in January 2018

  • Reviewed: 10 November 2017

    7.5
    Good choice
    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Hair dryer not working

    My usual choice in São Paulo. Comfortable room, nice pool and breakfast

    Stayed in November 2017

  • Reviewed: 18 August 2017

    8.3
    Comfortable room, excellent location if you go to Expo Center Norte.
    • Business trip
    • Couple
    • Standard Twin Room
    • Stayed 3 nights

    Property looks nice and is comfortable. Good Internet. Staff helpful

    Stayed in August 2017

  • Reviewed: 21 April 2017

    8.8
    good location,walk 2 minutes to carrefour,good breakfast.
    • Business trip
    • Couple
    • Standard Apartment with Three Single Beds
    • Stayed 7 nights

    too much noisy from next door/passangeway,clear,honestly.

    good location,walk 2 minutes to carrefour,good breakfast.good people.

    Stayed in April 2017

  • Reviewed: 9 April 2017

    3.3
    The horror!
    • Business trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Bad

    Bad

    Stayed in April 2017

  • Reviewed: 28 February 2017

    7.5
    Could be better.
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Check out took so long.

    Location.

    Stayed in February 2017

  • Reviewed: 30 January 2017

    7.5
    Good hotel in Sao Paolo for business
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights

    The water closet discharge system

    The staff kindness, the wide room

    Stayed in January 2017

  • Reviewed: 20 December 2016

    10
    very well organized, tiny, and clean.
    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 14 nights

    very well organized, tiny, and clean.

    Stayed in December 2016

  • Reviewed: 15 November 2016

    8.8
    Indoor pool
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The swimming pool was not heated properly. It was a terrible experience

    Stayed in November 2016

  • Reviewed: 5 November 2016

    7.5
    Great for meetings
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Excelente para grandes eventos.

    Stayed in November 2016

  • Reviewed: 9 October 2016

    10
    Best hotel North of São Paulo
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Room very spacious and location near Tiete is optimal for transportation around São Paulo and Brasil.

    Stayed in October 2016

  • Reviewed: 26 September 2016

    8.8
    Nice business stay
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 4 nights

    shuttle should have more frequency to the mall and the Expo Center Norte

    Location Facility Cleanliness Food

    Stayed in September 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 15 May 2016

    5.4
    the room size is good, clean.
    • Business trip
    • Solo traveller

    1. hotel wifi is bad, very unstable 200 times goes and comes a day. 2. the room doesn't have one complimentary water bottle even, where as all over the world it is. 3. the room doesn't have even tea coffee tray, hot water electric kettle even. which is avaiable in almost every 3 star and above hotels. in the world.specially novotel. 4. the room doesn't have even one 220 V connection , 5. the hotel people does have a socket converter to electrical pins to brasilian pin , in the night when you check-in u landup without having battery in your mobile and laptop and no help available. I do not know how the novotel has given it name to this hotel , really surprising.

    the room size is good, clean. staff is good , freindly. only the smile is short not only in hotel , every one in brazil.

  • Reviewed: 4 April 2016

    4.6
    Iron was broken and burnt my shirt, then they declined to...
    • Business trip
    • Solo traveller

    Iron was broken and burnt my shirt, then they declined to iron another one. That same evening at 11pm. Yes eleven pm they called the room and knocked on the door to look for their iron , witch was already taken since early...

  • Reviewed: 4 December 2015

    9.2
    It's a good hotel for business purpose.
    • Business trip
    • Solo traveller

    It's a good hotel for business purpose. Staff is really helpful and near to shopping centre. Good business hot to stay for 2-3 days.but a bit on out of the city.

  • Reviewed: 29 September 2015

    4.6
    Recently I stayed this hotel room is large but usually all...
    • Business trip
    • Solo traveller

    Hotel staffs are very unfriendly its seems that they not welcome the guest by warm hart

    Recently I stayed this hotel room is large but usually all these type of hotels they have free team / coffe making fecelitiese but this hotel they do not have this ! All in all I would say I don't like this hotel

  • Reviewed: 29 September 2015

    5.8
    As we were participating in a fair at Expo Center Norte, the...
    • Business trip
    • Solo traveller

    Accustomed with friendly and highly helpful hotel staff from other countries (India, Mexico, even European Countries), I found the staff incredibly unfriendly and not ready to help. Whenever I needed or asked something it seemed that I was rather bothering. The room cleaning was reduced to a minimum, as if they hadn't had enough personal or they simply wasn't willing to clean it properly. Normally I am generous with tips, but this time I kept the reais with me.

    As we were participating in a fair at Expo Center Norte, the hotel is perfectly located. You have the shopping mall and also a big supermarket nearby, if you need something.

  • Reviewed: 28 September 2015

    7.5
    Great breakfast.
    • Leisure trip
    • Family with young children

    There was no room service hot food when we arrived.1am. Despite the internet and information sayIng there was 24 hour hot food room service. We arrived after 40 hours international travel and could not get food. They said it was the "one day per month" when they clean the kitchen equipment. Really bad and totally misleading. No attempt made to solve the problem - they just shrugged and offered a sandwich...

    Great breakfast. Great shower. Quiet. Overall positive.

  • Reviewed: 13 August 2015

    7.9
    The breakfast was delicious and they have lots of options...
    • Business trip
    • Group

    We needed to go to the Expo Center Norte, which we found out it was at a walking distance of 5 minutes or less the last day of our stay.. The staff kept recommending we take taxi which always took more than 5 minutes.

    The breakfast was delicious and they have lots of options for different tastes and diets.

  • Reviewed: 8 August 2015

    3.8
    The wifi is nice in all hotel areas
    • Business trip
    • Solo traveller

    I made a reservation for a double bed and they gave me a room with 2 single beds, I asked the front desk for a solution and they said me "I can't do anything for you, sorry".

    The wifi is nice in all hotel areas

  • Reviewed: 1 June 2015

    9.6
    Rooms and almost the building seemed like new!
    • Leisure trip
    • Couple

    There was anything wrong! All was good!

    Rooms and almost the building seemed like new! The hotel is located beside a large mall, with many fashion stores, restaurants, utilities, etc. It's possible to get there by walking.

  • Reviewed: 25 May 2015

    5.8
    Clean hotel,
    • Business trip
    • Solo traveller

    they don't give you even 1 bottle of 300 ml bottle free, which is complimentary with all the hotels in the world, you have pay USD 2.00 of 300ML bottle from minibar, after paying Room tariff for USD 250 per night. same breakfast every day, no change in 7 days.

    Clean hotel, near exhibition ground

  • Reviewed: 25 May 2015

    7.1
    The hotel is in good location, and is comfortable and...
    • Business trip
    • Solo traveller

    My key did not open my room, so I returned to the reception desk. The staff there was in the middle of a check-in for 3 customers, and it took forever. When I asked the receptionist why I should wait so long for a simple replacement of my key, she nodded impolitely and did not answer.

    The hotel is in good location, and is comfortable and equipped.

  • Reviewed: 27 April 2015

    8.3
    Muito bem recebido pelo atendente na recepção, muita...
    • Business trip
    • Couple

    Nao consegui conectar internet, mas, na recepção tinha dois excellentes computadores. Canal TV5 nao estava operacional

    Muito bem recebido pelo atendente na recepção, muita escolhas no café da manha, tem café Nespresso para quem gosta. Quarto grande, tem produtos da Natura para relaxar com um bom chuveiro. Microônibus para Expo Center todas as horas e volta.

  • Reviewed: 26 April 2016

    9.6
    All in this hotel is really good!
    • Leisure trip
    • Couple

    They don't give you at least one bottle of water for free!

    All in this hotel is really good!

  • Reviewed: 17 January 2016

    9.2
    Estacionamento deveria ser do hotel, já incluso.
    • Leisure trip
    • Group

    Estacionamento deveria ser do hotel, já incluso.

  • Reviewed: 5 November 2015

    10
    great all round great location staff lovely
    • Leisure trip
    • Family with young children

    great all round great location staff lovely

  • Reviewed: 29 October 2015

    9.2
    location close to convention center
    • Business trip
    • Solo traveller

    tv cable very poor ,and WI-FI slow and bad conection

    location close to convention center

  • Reviewed: 4 October 2015

    7.9
    great breakfast
    • Business trip
    • Couple

    great breakfast

  • Reviewed: 24 September 2015

    9.2
    breakfast is awesome.
    • Business trip
    • Solo traveller

    Toilet flush is not smooth.

    breakfast is awesome. Room is clean.

  • Reviewed: 22 September 2015

    9.2
    THE LOCATION IS PERFECT FOR THE EXHIBITON AT THE EXPO CENTER...
    • Business trip
    • Solo traveller

    THE LOCATION IS PERFECT FOR THE EXHIBITON AT THE EXPO CENTER NORTH, THERE IS SHOPPING MALL AT THE WALKING DISTANCE

  • Reviewed: 30 August 2015

    6.3
    it is too noisy, becuase it locates near the subtray and...
    • Business trip
    • Solo traveller

    it is too noisy, becuase it locates near the subtray and faces road, in the morning it is too noisy.

  • Reviewed: 13 August 2015

    7.1
    Wide variety for breakfast
    • Business trip
    • Solo traveller

    Wide variety for breakfast

  • Reviewed: 25 June 2015

    7.9
    Easy to purchase area.
    • Business trip
    • Couple

    all it was very good.

    Easy to purchase area.

  • Reviewed: 23 June 2015

    9.2
    Location , Service
    • Leisure trip
    • Group

    Wifi is very very bad

    Location , Service

  • Reviewed: 15 June 2015

    10
    Silencio, conforto da cama e do travesseiro, otimo chuveiro,...
    • Business trip
    • Couple

    Silencio, conforto da cama e do travesseiro, otimo chuveiro, cafe da manha excepcional, equipe prestativa e educada

  • Reviewed: 10 June 2015

    5.8
    location
    • Business trip
    • Couple

    there is no slippers,no tootbrush you have to money. poorly breakfast.

    location

  • Reviewed: 28 April 2015

    8.8
    Clean, good room's space, bathroom very good.
    • Leisure trip
    • Solo traveller

    You need pay for parking, indeed it is outdoor not covered (there is no carport).

    Clean, good room's space, bathroom very good.

  • Reviewed: 7 April 2015

    5.0
    Facilities/Location
    • Leisure trip
    • Family with older children

    Lobby personal lack of interest in serving...

    Facilities/Location

  • Reviewed: 30 March 2015

    5.4
    Location.
    • Business trip
    • Couple

    Nobody can speak English except reception. Resepsiyondakiler dışında kimse İngilizce bilmiyor.

    Location. Konum.

  • Reviewed: 30 March 2015

    9.2
    helpfull staff, shuttle to expo
    • Business trip
    • Solo traveller

    no shuttle to the airport

    helpfull staff, shuttle to expo

  • Reviewed: 12 March 2015

    7.0
    huge line at the reception, check-in/out.
    • Business trip
    • Solo traveller

    huge line at the reception, check-in/out. waited about 40 mins.

  • Reviewed: 22 February 2015

    5.0
    staff attitude
    • Leisure trip
    • Group

    beds and wifi

    staff attitude

  • Reviewed: 22 February 2015

    8.8
    Comfort
    • Business trip
    • Couple

    Wifi

    Comfort

There are also 19 reviews without text. These impact the overall review score.

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