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Reviews of Grand Mercure SP Ibirapuera 5 stars

Rua Sena Madureira, 1355, Sao Paulo, CEP 04021-051, Brazil

#97 of 516 hotels in Sao Paulo

Guests' Choice

Review score

Based on 537 hotel reviews

8.7

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    9

  • Location

    8.5

  • Facilities

    8.8

  • Staff

    8.8

  • Value for money

    8.1

  • Free WiFi

    8.5

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Showing 1 - 33

  • Reviewed: 21 November 2017

    9.6
    This was my fourth stay at this hotel and pound for pound the best hotel I have stayed in in S.P.
    • Leisure trip
    • Couple
    • Junior Suite with Garden View
    • Stayed 3 nights
    • Submitted via mobile

    The pool is very small, which is the only negative aspect of the hotel.

    The room was spacious and comfortable. The breakfast is exceptional and the staff is very friendly.

    Stayed in November 2017

  • Reviewed: 13 October 2017

    7.9
    Clean comfortable stress free great staff nice breakfast
    • Business trip
    • Solo traveller
    • Deluxe King Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Some confusion over getting my room made up. I left the "please make up my room" tag on the door as I left, but when I returned the "please do not disturb" side of the tag was displayed. Therefore room was not made up. Could have been my mistake, but I don't think so...

    Staff very accommodating. Gave me late check out till 2pm for no extra cost.

    Stayed in October 2017

  • Reviewed: 10 October 2017

    7.9
    Comfortable stay made even better by very helpful staff
    • Business trip
    • Solo traveller
    • Deluxe King Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    No plug in sink. But this is normal for Brazil. Bring a travel plug!

    Very helpful staff. Maybe undermanned at check out time (only two staff - queues but not staff's fault slow, selfish customers with over-estimation of their own importance = problem!) Great breakfast!

    Stayed in October 2017

  • Reviewed: 14 September 2017

    10
    Did not sleep
    • Business trip
    • Solo traveller
    • Executive King Room
    • Stayed 2 nights
    • Submitted via mobile

    As above The room next door People having sex all nite and screaming Very uncomfortable

    The room next door They were having sex all nite with screaming the tow notes that I was there Need to change check out policy for people that have later flights

    Stayed in August 2017

  • Reviewed: 27 June 2017

    7.9
    Good for staying close to Ibirapuera
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 2 nights

    Except for the park, the neighboorhood doesn´t really offer much of interest and it is hard to walk around. A car is needed to get anywhere (but then again, so is much of São Paulo)

    Good hotel if you need to stay close to Ibirapuera Park area, very spacious and nice rooms.

    Stayed in June 2017

  • Reviewed: 29 May 2017

    10
    A fantastic place to stay with the family
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 1 night

    Very pleaseant staff, quick check-in. The hotel amenities are quite good, you can feel the comfort as you walk around the hotel. The room service is quite efficient and with good quality.

    Stayed in May 2017

  • Reviewed: 9 November 2017

    6.7
    Bathroom outdated, tv very dusty.
    • Leisure trip
    • Couple
    • Executive King Room
    • Stayed 1 night
    • Submitted via mobile

    Bathroom outdated, tv very dusty.

    Stayed in November 2017

  • Reviewed: 12 September 2017

    6.3
    Restaurants were quite good
    • Business trip
    • Solo traveller
    • Executive King Room
    • Stayed 3 nights
    • Submitted via mobile

    Bathrooms need urgent upgrade. Rooms near elevators are extremely noisy

    Restaurants were quite good

    Stayed in August 2017

  • Reviewed: 17 August 2017

    9.6
    Very comfortable
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    Dust under the bed and no shower heads to help with the baby shower.

    Staff very helpfull, specially because I was travelling eith wo kids under 4

    Stayed in August 2017

  • Reviewed: 13 March 2017

    8.3
    good value
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 1 night

    Overall value

    Stayed in March 2017

  • Reviewed: 2 February 2017

    8.8
    muito boa
    • Leisure trip
    • Couple
    • Superior Twin Room
    • Stayed 1 night

    A very good restaurant .

    Stayed in January 2017

  • Reviewed: 28 January 2017

    10
    Another Excellent Stay. An Oasis of Peace in Busy Sao Paulo.
    • Business trip
    • Solo traveller
    • Superior King Room
    • Stayed 3 nights

    - Nothing.

    - Everything.

    Stayed in January 2017

  • Reviewed: 15 November 2016

    9.2
    Breakfast expensive
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 3 nights
    • Submitted via mobile

    Restaurants weren't all open on Sunday night

    Staff very nice

    Stayed in November 2016

  • Reviewed: 10 October 2016

    7.5
    Staff were very helpful and friendly
    • Business trip
    • Solo traveller
    • Superior King Room
    • Stayed 4 nights

    Staff were very helpful and friendly

    Stayed in October 2016

  • Reviewed: 15 September 2016

    7.1
    The location was great
    • Leisure trip
    • Solo traveller
    • Superior King Room
    • Stayed 4 nights
    • Submitted via mobile

    There was a leak at the bathroom, and the breakfest was expensive

    The location was great

    Stayed in September 2016

  • Reviewed: 29 August 2016

    10
    Quite hotel with excellent services
    • Leisure trip
    • Solo traveller
    • Superior King Room
    • Stayed 4 nights
    • Submitted via mobile

    None

    Quite hotel with excellent services

    Stayed in August 2016

  • Reviewed: 19 July 2016

    8.8
    tennis court
    • Business trip
    • Family with young children
    • Superior King Room
    • Stayed 1 night

    expensive breakfast

    tennis court

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 3 April 2016

    8.8
    Very calm and peaceful hotel.
    • Business trip
    • Solo traveller

    Location is not perfect to walk far, but plenty of taxis on site and convenient for pick-ups.

    Very calm and peaceful hotel. Small lobby café area is particularly nice.

  • Reviewed: 4 January 2016

    7.5
    The rooms were spacious and clean.
    • Leisure trip
    • Family with older children

    There was no coffee in some of the rooms, nor did they top up the following days. The location is not ideal as you need to take a taxi to dine out or if you need to do some shopping.

    The rooms were spacious and clean. Breakfast was good.

  • Reviewed: 7 November 2015

    8.3
    Check-in behaviour of receptionist.
    • Leisure trip
    • Couple

    Check-in behaviour of receptionist. He didn't accept my booking reservation conditions and sold me the room for a higher rate, even I told and showed him my reservation. That's a no go for a 5 star hotel. Luckily on the next day I talked to an other receptionist and she was kind and apologized for the mistake !

  • Reviewed: 21 June 2015

    6.7
    The room, location and bar (particularly the staff) were...
    • Leisure trip
    • Couple

    The bathroom was dated and I expected more for what I was paying in a 5 star hotel. Sharing the pool with the next door hotel also wasn't for me.

    The room, location and bar (particularly the staff) were very good.

  • Reviewed: 6 January 2015

    5.0
    Swiimming pool
    • Leisure trip
    • Couple

    All restaurants closed over the entire time I stayed at the hotel Spa - you had to wait until 2pm to see if the person was free Room service - took over an hour and the cheese was bad, tasted bitter and old Location - impossible to do anything without car and or taxi

    Swiimming pool

  • Reviewed: 28 December 2015

    8.8
    Good service, Reasonable price
    • Leisure trip
    • Family with young children

    Distanca to Ibirapuera park is longer than expected, due to complicated road structure.

    Good service, Reasonable price

  • Reviewed: 21 December 2015

    8.3
    The staff
    • Leisure trip
    • Couple

    The bathroom is too old and the room was too warm.

    The staff

  • Reviewed: 15 November 2015

    7.9
    Good location, clean rooms
    • Business trip
    • Solo traveller

    Good location, clean rooms

  • Reviewed: 13 November 2015

    9.2
    The gym, breakfast, and staff!
    • Business trip
    • Solo traveller

    Location is a bit off if you like a good selection of restaurants

    The gym, breakfast, and staff!

  • Reviewed: 29 October 2015

    4.2
    Nothing
    • Leisure trip
    • Couple

    Staff !!!!!!

    Nothing

  • Reviewed: 15 June 2015

    2.5
    nothing!
    • Business trip
    • Solo traveller

    nothing!

  • Reviewed: 11 June 2015

    5.0
    Staff at receiption & management .
    • Business trip
    • Family with young children

    Staff at receiption & management . Not cooprative at all

  • Reviewed: 4 June 2015

    8.8
    The gym is well equipped with good opening hours.
    • Business trip
    • Solo traveller

    Far from hip downtown Sao Paulo.

    The gym is well equipped with good opening hours. Good location for business.

  • Reviewed: 29 May 2015

    8.8
    Excellent food!
    • Business trip
    • Solo traveller

    Pillow too soft. Business center too noisy (staff people were not cautious about the noisy around Business Centre).

    Excellent food!

  • Reviewed: 11 April 2015

    8.3
    Breakfast is nice
    • Business trip
    • Group

    Breakfast is nice

  • Reviewed: 3 January 2015

    7.5
    Friendly staff, comfortable bed, good room service, close to...
    • Leisure trip
    • Family with older children

    Not so close to other places, pricey extras (food)

    Friendly staff, comfortable bed, good room service, close to park.

There are also 24 reviews without text. These impact the overall review score.

Showing 1 - 33

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