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Reviews of Sofitel Jequitimar Guaruja 5 stars

Av Marjory Da Silva Prado,1100, Praia de Pernambuco, Guarujá, CEP 11444-000, Brazil

#11 of 45 hotels in Guarujá

Guests' Choice

Review score

Based on 534 hotel reviews

8.6

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    9

  • Location

    9.1

  • Facilities

    8.9

  • Staff

    8.8

  • Value for money

    7.2

  • Free WiFi

    7.5

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Showing 1 - 28

  • Reviewed: 3 February 2018

    7.5
    Very nice! But a little overpriced.
    • Leisure trip
    • Couple
    • Classic Twin Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    - Indifferent and very inflexible front desk staff - Poor lunch menu during the week when compared to dinner or weekend menu - Some rooms are in worse condition than others. Needs some updates.

    - Location/Beach - Friendliness of restaurant, bar, pool, beach staff and housekeeping - Breakfast - Facilities (although some updates are needed)

    Stayed in January 2018

  • Reviewed: 29 January 2018

    9.2
    Excellent Hotel and amazing facilities!
    • Leisure trip
    • Couple
    • Classic Twin Room with Balcony
    • Stayed 2 nights

    Overall a great hotel to stay in!! It is luxurious with excellent facilities such as a lovely pool (perfect temperature), beach right in front, delicious food and an entertaining casino!! Just a perfect hotel to stay in if you want to escape the big city for a few days!

    Stayed in January 2018

  • Reviewed: 6 November 2017

    6.7
    Conveniently located at the beach with nice installations, however don’t expect estelar service.
    • Leisure trip
    • Family with young children
    • Classic Twin Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Swimming pool was always dirty. It is probably guest’s fault but the hotel could try to do something about it. There were always plastic things floating around. The service at the restaurant is slow. The staff was not equally trained/skilled. A few were extremely kind and helpful while other no so much.

    Activities for kids and grown ups. Food variety at the restaurant.

    Stayed in November 2017

  • Reviewed: 3 September 2017

    9.2
    Luxury break from the city
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Probably a bit overpriced

    Our room overlooked the beach which was gorgeous.( recommended you book beach facing room ) Bed really comfy & shower fantastic! Pool , beach & view lovely . Food great & overall a lovely relaxing stay .

    Stayed in August 2017

  • Reviewed: 19 June 2017

    6.3
    Location
    • Leisure trip
    • Family with young children
    • Classic Twin Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    No water in the shower for 2 days. I needed to take a shower in another apartment Door lock system failed... battery need to be replaced Air conditioning noisy

    Location Staff Food

    Stayed in June 2017

  • Reviewed: 21 December 2016

    7.1
    Excellent for children - but better options without
    • Leisure trip
    • Couple
    • Superior Double Room with Sea View
    • Stayed 1 night

    Resort-like with limited staff (40 minute wait for check-in / check-out, queues for most things), No proper restaurant in the evening when we were (only a buffet), Lots of children!

    Excellent location, Good for families

    Stayed in December 2016

  • Reviewed: 7 December 2016

    9.6
    Had a great time with my family
    • Leisure trip
    • Family with young children
    • Superior Double Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    The shower (it lacks a good flow of water), the dinner is not included and the restaurants are overpriced so it is better to have dinner somewhere else.

    Staff is very polite and friendly, room, food, excellent pool, excellent breakfast, excellent kids restaurant (included).

    Stayed in December 2016

  • Reviewed: 10 September 2018

    9.2
    Strongly recommend
    • Leisure trip
    • Family with young children
    • Classic Twin Room with Balcony
    • Stayed 2 nights

    Music too loud on the swimming pool

    Everything was great. Staff, food, location, room.

    Stayed in September 2018

  • Reviewed: 4 May 2018

    4.6
    Not a good value for money ! Doesn't represent the name sofitel
    • Leisure trip
    • Family with young children
    • Classic Room with King Bed, Balcony and Mountain View
    • Stayed 3 nights
    • Submitted via mobile

    Dirty, noisy, bad maintenaned, always with sales conventions, when not highest season.

    Location

    Stayed in April 2018

  • Reviewed: 4 May 2018

    5.0
    Doesn't values the sofitel name.
    • Leisure trip
    • Family with young children
    • Classic Room with King Bed, Balcony and Mountain View
    • Stayed 3 nights
    • Submitted via mobile

    Dirty, bad maintenaned. Broken parts and not cleaned properly. Noisy, always with a sales conventions when not on the high season.

    Location is great

    Stayed in April 2018

  • Reviewed: 31 October 2017

    10
    Executive
    • Business trip
    • Solo traveller
    • Submitted via mobile

    Excelente hotel, estadia conforme descritivo

  • Reviewed: 10 June 2017

    10
    A Perfect place
    • Family with young children
    • Superior Twin Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    All was perfect thanks to the great people work there

    Super Pool great stuff there. Best service I ever had

    Stayed in June 2017

  • Reviewed: 15 November 2016

    10
    Gréât Time in guaruja
    • Leisure trip
    • Family with young children
    • Classic Twin Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Bed was gréât Café da Manha excellente gréât swimming pool 😊

    Stayed in November 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 21 March 2016

    7.9
    Although we booked the only a room with twin beds, on...
    • Leisure trip
    • Couple

    Very slow service, if you need something then be ready to wait (about 30 min. for check-in, they brought our luggage only after 2 calls to reception, having to wait for a housekeeper to get new towels, etc.) But as regards the restaurant and bar - everything is fast enough. The hotel area is quite small.

    Although we booked the only a room with twin beds, on arrival we got a room with a king-size bed and sea view and it was a nice upgrade. Good lunches and breakfastes (included in the price). Very comfortable bed. Nice warm pool and tasty cocktails in the pool bar. Сourteous staff. Nice nature (islands near hotel).

  • Reviewed: 8 March 2016

    10
    Everything perfect!
    • Leisure trip
    • Family with young children

    Nothing

    Everything perfect!!! Large pool is great and ocean beach is right in front of it!! Awesome!!! Very suitable for family with children. Big kids place and variety fun program.

  • Reviewed: 11 February 2016

    5.8
    Kids club
    • Leisure trip
    • Family with young children

    Rusty shower heads Moldy closet door Nasty front desk staff House maid forgets to replenish towels half the time Bell boy takes 30mins to attend you Half board means breakfast and lunch here

    Kids club Nanny service

  • Reviewed: 27 January 2016

    6.7
    Good food and overall facilities
    • Leisure trip
    • Couple

    Beach extremely crowded and lots of families with young kids. Do not recommend for young couple aiming to relax and have a good time

    Good food and overall facilities

  • Reviewed: 26 October 2015

    10
    The french restaurant "Buffet" style is excellent!
    • Business trip
    • Family with older children

    The french restaurant "Buffet" style is excellent! .... Delicious Food! Breakfast, Lunch & Dinner! All Buffet Style! ..."French Chef!",... Fantastic Food! Excellent Spa! "Very confortable Sauna!"Complete Gym!" The hotel is located in a beautiful beach! .... an excellent location! ...beach front!, ..at the sand!..... a wonderful ocean with waves, very easy ocean for children to swim, with a perfect water temperature all year round! This hotel is complete! ... It has a "Heliport", a "Shopping Mall", with a complete "Beauty Salon" ,a "Super Market", very nice clothes stores!, a "Pharmacy", etc..

  • Reviewed: 5 May 2015

    10
    the beach is wonderful
    • Leisure trip
    • Family with older children

    my booking mentionned 2 rooms with view to the sea, but I received 2 rooms on the south aisle, with view to the beach volley court ?? I was really disappointed, mainly because I invited my fater and mother in law and I was expecting a very nice view for them !!

    the beach is wonderful very good service nice swimming pool, good breakfast

  • Reviewed: 29 January 2015

    5.8
    Great building, clean, very nice pool and excelent food.
    • Leisure trip
    • Couple

    Most sport activities for adults do not exist even if they are announced in written every day (e.g. Beach Volley, etc). They do not care about this matter and it is very frustrating. Not even the instructors are present at the announced time. Beach activites like Kayak or surf tables are not included. It was surpirising to find that cofee is not included in lunch in such expensive hotel buffet.

    Great building, clean, very nice pool and excelent food. Great Beach.

  • Reviewed: 26 January 2016

    5.0
    It took 30minutes only for both check-in and check-out.
    • Leisure trip
    • Family with young children

    It took 30minutes only for both check-in and check-out.

  • Reviewed: 19 January 2016

    10
    great restaurants
    • Leisure trip
    • Family with older children

    great restaurants

  • Reviewed: 8 November 2015

    9.6
    See view from the room, facilities, hospitality to the...
    • Leisure trip
    • Family with young children

    See view from the room, facilities, hospitality to the visitors, foods.

  • Reviewed: 3 November 2015

    10
    Everything.
    • Leisure trip
    • Family with young children

    Everything. Really good. Wonderfull stay

  • Reviewed: 20 September 2015

    8.3
    Excellent location.
    • Leisure trip
    • Couple

    A bit expensive.

    Excellent location.

  • Reviewed: 9 June 2015

    8.3
    need to change the bath door.
    • Leisure trip
    • Family with young children

    need to change the bath door.. terrible design, almost cut my hand fingers each time that I closed it from the inside...

  • Reviewed: 30 January 2015

    10
    location, food was excellent
    • Leisure trip
    • Family with young children

    none

    location, food was excellent

  • Reviewed: 27 January 2015

    9.2
    everything
    • Leisure trip
    • Family with young children

    some of the staff are not as friendly as I would expect in a property of this level

    everything

There are also 18 reviews without text. These impact the overall review score.

Showing 1 - 28

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