The service is excellent, everything is very clean and the beds are extremely comfortable

Stayed in September 2025

Location is perfect. The decor is tasteful. Breakfast is wonderful.

Stayed in August 2025

Air conditioning broke down in entire 2nd floor. The only room available is 103 with working air conditioning is next to bar which is very very loud music which was supposed to close at midnight. But loud music continues and has to call police according to hotel to have the establishment stop the music. Other rooms are fine with the music except room 103. Hotel did provide compensation but not able to sleep is not good.

Location of the hotel is opposite of the opera house. Room are clean and spacious.

Stayed in August 2025

Beautiful and elegant Hotel. Comfortable and lovely rooms. The staff were most friendly and attentive. Great breakfast and food. The view from the rooftop was extraordinary but we could admire the Opera from our room as well. The stay in Juma Opera was one of the highlights of our journey.

Stayed in August 2025

Room is small

Clean , modern , location

Stayed in July 2025

A little difficult to find your way around at first due to an unusual layout!

Great location, comfortable room, rooftop pool, air conditioning!

Stayed in May 2025

location in front of the opera house in the heart of the town and boutique style

Stayed in May 2025

Absolutely the best view and location in Manaus. The breakfast was outstanding, and so was the room - very comfortable without needing to be wasteful or over-the-top. The breakfast/restaurant area deserves all the attention - it is so beautiful and the view, again, is historical and excellent. The staff was absolutely perfect, with flawless service around the clock. 10/10

Stayed in February 2025

Our room was on the streetside, at night it could be quite noisy sometimes, also the blinking of the fire alarm above the beds were a nuisance.

Location was perfect, the view of the theatre was amazing and the staff was more then friendly.

Stayed in April 2025

Breakfast was good but they buffet ran out of some items. Prior to coming here, I received many emails telling me my credit card failed. Tried calling and emailing hotel with no response. When we arrived, it seemed no one knew of any problem. Frustrating but all ended well.

Location across from the Opera House was wonderful. Also it was not far from the boat terminal where we picked up our cruise. Could have walked but wheelie bags on cobbles are tough so a quick and easy Uber worked. Views from hotel roof great. Staff pleasant. Also view from room wonderful. Bed very comfortable.

Stayed in March 2025

nothing

everything

Stayed in March 2025

Nothing

The hotel had so much character, old and charming yet the rooms were up to date and fresh.

Stayed in February 2025

Jaqueline from the reception was not only frendly and competent she was a helpfull Angel

Stayed in March 2025

Nothing to dislike.

Best spot in Manaus!

Stayed in March 2025

I had several issues from the moment I arrived. First, the air conditioning in our room wasn’t working. After multiple attempts to fix it, we were moved to another room. However, in the new room, not only was the air conditioning also not working, but the bathroom flooded. We were then moved to a third room, where the air conditioning was finally working — but the room was much smaller, with a smaller bed compared to the first one. I complained to the staff, but they insisted that the room was the same category. This was extremely frustrating, as it was clear they were not making any real effort to solve the problem. As an apology, they offered us a courtesy meal at the restaurant. On top of that, the welcome fruit basket had grapes that were completely moldy. For a 5-star hotel, issues like these should never happen. The staff should also be properly trained to handle situations like this in a professional and efficient way.

The location is excellent, making it easy to explore the area. The spa staff were very attentive, even though it wasn’t possible to book the duo massage since there was only one therapist available. The pool is beautiful, with a stunning view of the theater. The restaurant staff were also incredibly friendly and attentive, making the dining experience even better.

Stayed in February 2025

A kettle and a coffee machine would have been perfect in the room

The service, the food quality at breakfast.the welcome fruits and chocolate.the position

Stayed in February 2025

Long walks to the room. Room was small with limited storage so

Stayed in January 2025

We had two issues: the first one being that we were given the wrong room the first night however it was sorted very quickly and we spent the last two nights in a perfect room with a lovely balcony. I drank the wine by the glass however on the last night we decided to have a bottle of the same wine, a glass of wine was R$50 and we were charged $410 for the bottle. I did query it but got no where!

Their airport shuttle met us at the airport, it all ran smoothly, he even took us to a cashpoint enroute. It is a beautiful hotel and we had a very relaxing time. Lunch and Dinner was spent on the terrace overlooking the opera house. Perfect.

Stayed in February 2025

The terrace could have done with being bigger as there was not much room for dining outside but understand this is not possible due to the size of the plot the hotel sits on.

Stayed in February 2025

Friendly staff

Stayed in December 2024

I expected more from their breakfast buffet, but it was still delicious.

The staff was amazing in helping me check in at 4 am. They also held my bag while I did an overnight trip into the Amazon.

Stayed in January 2025

Noisy fridge and no tissues in bathroom

The staff were excellent , room was comfortable, terrace and pool area were lovely, view of the Opera House very special.

Stayed in January 2025

Nothing.

Outstanding location. Good restaurants and shopping. Opera across the street.

Stayed in January 2025

Nothing

Everything!

Stayed in November 2024