Surprised a fairly new hotel has mold growing on the shower ceiling. We were on the first floor near the lobby and the sound of the bar and restaurant was pretty loud between 6pm and 11 o’clock.

Beautiful hotel. Restaurant food was great for dinner and good for breakfast.

Stayed in August 2025

All the plugs in my room were 110v, so my hair straightener didn’t heat well and I had to go to a work meeting with my hair looking terrible. Also, the room was cold and we asked for a heater. First they brought us a heater with a broken plug, then they changed it and brought another one that didn’t work.

The hotel was neat and the staff was really nice and welcoming. Everyone was so helpful: front office, concierge, housekeeping, waiters.. thank you all.

Stayed in July 2025

Breakfast was surprisingly disappointing given the well prepared dinner we had the night before. The food supervisor for morning must be a different person. Eggs were both mornings watery; potatoes--one day roasted were mostly insufficiently cooked; the second day the potatoes were boiled and left with skin dangling in pot of water--looking utterly unappetizing. Tomatoes were not replenished from on top of large bowl of simple lettuce leaves--so not really a salad, not effectively a plate of tomatoes either. The staff was inexplicably spooning each of the food items into plastic bags during prime breakfast hours --8:30AM, including things that would better be put in containers. I can't imagine putting mushed cake, or eggs, for example into plastic bags is anyway to feed anyone. If you must do that for whatever reason, do it in the kitchen out of sight. One day there very good tapioca porridge, the next day it was gone, and corn on the cob was in its place--who eats that for breakfast. The bathroom, while lovely, is a bit too sleek with its marble floors throughout, including the shower, which has not one handle to hold on to. Plus the towels are on a high rack in the shower, making it very hard to reach if you are 5 ft tall. Same with blow dryer, which is also placed on a high shelf in the black wood closet that I almost didn't see, it was pushed so far back. Since the hotel is in a soft opening stage, perhaps the topics I mention can be addressed and make stays of future visitors even more enjoyable.

Hotel is sleek Japanese architecture design. Room was nice size with view of community courtyard. Large bed and impressive modern bathroom. Hotel is in residential neighborhood and seemed relatively safe, while also easy to walk to Avenida Paulista. We ate twice dinner there, and the service, food, presentation, and setting was delightful. Staff is very nice and incredibly attentive.

Stayed in June 2025

Not near shops, restaurants, bars.

The service was excellent, the lobby and common areas were nicely decorated and the room was sized right for a triple.

Stayed in June 2025

Very nice breakfast.

Stayed in June 2025

Noisy

Location

Stayed in May 2025

No outdoor pool. Towels are well used and not soft.

Front desk staff are fantastic! Friendly, knowledgeable and accommodating. Very clean and comfortable. Soft pillows. 8 minutes walk to metro station. Gym facility was great.

Stayed in May 2025

The pool wasn't functional when we visited but the staff informed us right at the time of check in so this wasn't too much of an issue.

Good amenities, modern well equipped hotel. Very helpful staff- even though there was a language barrier (most staff spoke broken English) they were always ready to help. Many went the extra mile to ensure our stay was comfortable. Great breakfast spread and thr room service menu was delicious. All in all a great holiday at a great hotel.

Stayed in April 2025

Nothing really was wrong other that my wife found a cockroach in the bathroom which she quickly killed. The air conditioning was a bit tricky, sometimes very noisy but not cooling enough. Couldn't figure it out in the 3 days we were there.

Location was good, breakfast has good variety and it is constantly being replenished. Staff is friendly and very helpful. Room feels modern and was a good size

Stayed in April 2025

Can not think of something

Breakfast was fair

Stayed in March 2025

Great breakfast, good facilities, friendly staff.

Stayed in January 2025

The only reason I wouldn’t stay there again is the walking distance to the subway station. If it was closer, definitely I would stay again.

Staff is very friendly and willing to help.

Stayed in March 2025

Not applicable

Perfect breakfast.

Stayed in February 2025

All good !

It’s brand new

Stayed in January 2025

keycards needed replacement multiple times, air conditioner didn't cool the room below 22 celcius, mosquito ridden gym, no tanning area and little outdoor lounging spaces but maybe that will be remedied when they add a pool

quiet rooms, good wifi, very good restaurant quality and room service, friendly staff, good location/neighborhood, lovely design, excellent breakfast options, fast check-in and check-out

Stayed in January 2025

Wifi connection extremely bad, at least at highest floors The restaurant has limited choice A lot of noises during the day for building / restoring works, not really what you whish when resting or working in the room

The hotel is quite new, the room and the bathroom are comfortable. Breakfast is ok, though the choice of salty food could be improved Best thing is the free-drink offered in the lobby since late afternoon. Gym is ok but quite small and often overcrowded No swimming pool

Stayed in January 2025

Great location and good value.

Stayed in January 2025

dogs should be placed in lower floor , all of them in the same floor ...

Stayed in January 2025

In our second night there were some loud noises who woke us up many times

Especially to highlight was the breakfast, which was very comprehensive and fresh, and the staff, which was very friendly :) We had a nice stay and would like to come back.

Stayed in December 2024

Nothing really.

Breakfast was very good, staff was very attentious. Facilities are good, we used the gym at the top floor.

Stayed in December 2024

A little out of the way from many main tourist attractions, in more of a business oriented neighborhood.

Nice mid-range hotel with large rooms, a nice breakfast and great staff. Safe neighborhood in more of a business district.

Stayed in November 2024

Nothing I can think of - everything was great.

Beautiful hotel, it feels new and well maintained. The staff were incredibly helpful - one in particular (I think his name was Santiago?) helped me and my friend book massages near the hotel. The gym facilities were high quality. Easy location to get anywhere in Sao Paulo. There were also so many options during the breakfast, it made it hard to choose! Unreal value for money.

Stayed in October 2024

Nothing to complain about.

We stayed here for our wedding night before going to rio and buzios, lovely hotel, amazing breakfast.

Stayed in October 2024

We would have liked to have stayed longer

A really stylish hotel. Staff friendly and helpful. We loved the room, which was comfortable and stylish. Breakfast was fantastic witha huge selection and great quality. Some good restaurants and shops within easy walking distance. We found the area around the hotel to be safe.

Stayed in September 2024