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Reviews of Luz Plaza São Paulo 4 stars

Rua Prates, 145, Bom Retiro, Sao Paulo, CEP 01121-000, Brazil

#53 of 516 hotels in Sao Paulo

Guests' Choice

Review score

Based on 777 hotel reviews

8.6

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.7

  • Location

    8.2

  • Facilities

    8.5

  • Staff

    8.9

  • Value for money

    8.1

  • Free WiFi

    7.8

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Showing 1 - 37

  • Reviewed: 27 May 2018

    8.3
    Overall is good
    • Business trip
    • Solo traveller
    • Twin Room
    • Stayed 1 night

    WiFi is too slow

    Good staff, service, and breakfast, nice room rate but slow WiFi and very bad location cause there are a lot of homeless around the park near. However, the hotel itself is still very good.

    Stayed in May 2018

  • Reviewed: 22 March 2018

    5.0
    Uneasy and not comfortable hotel experience.
    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    The room was dirty. It smelled very much of the last guest. The area that surrounds the hotel is dangerous and littered with homeless drug addicts. You know it's bad when the concierge himself tells you not to walk around at night. The bed is uncomfortable. The amenities were abysmal.

    The staff was friendly.

    Stayed in March 2018

  • Reviewed: 16 October 2017

    10
    Great safe hotel for the value of money.
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The park was beautiful but a lot of drunk people who made you feel quite unsafe and so we didn’t walk around it. Kept to the main places .... and swimming pool looked unused and unkempt

    Amazing hotel for the value and staff could not do more to help. Felt really safe in a city which is known to be quite dangerous. Subway was really close.

    Stayed in October 2017

  • Reviewed: 4 May 2017

    6.3
    good staff, restaurant and coffee shop, size of rooms
    • Business trip
    • Group
    • Twin Room
    • Stayed 5 nights

    could have had English speaking staff in the restaurant being a four star hotel. localilty was not good to walk around after evening . cramped bath area

    good staff, restaurant and coffee shop, size of rooms

    Stayed in April 2017

  • Reviewed: 14 December 2016

    7.1
    Great location! Poor breakfast!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast is not worth of value. Eating the same breakfast for 5 days in a row is.... boring. The scramble egg was pretty interesting. Too salty or too no-flavor.

    Excellent location! Clean and neat!

    Stayed in December 2016

  • Reviewed: 5 October 2016

    6.7
    Don't leave the credit card at the reception desk..
    • Business trip
    • Group
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    After i came back from the trip, my credit card company called for the fraude. The hotel was the only place I left my credit card for check in. The copy of my credit card was left at the hotel and was used by someone in there.

    Everything is near hotel.

    Stayed in September 2016

  • Reviewed: 11 September 2018

    10
    Perfect place to stay
    • Business trip
    • Group
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The front room was really loud and noisy.

    Everything was good. The staff was really kind and friendly.

    Stayed in September 2018

  • Reviewed: 24 June 2018

    7.9
    The location and the room space is very good
    • Business trip
    • Couple
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The breakfast is not so good , is according to the fare

    The location and the room space is very good

    Stayed in June 2018

  • Reviewed: 19 April 2018

    10
    Best hotel in Sao Paulo!
    • Business trip
    • Couple
    • Double Room
    • Stayed 1 night

    I have no complaints.

    Personal best hotel in Sao Paulo! Everything was perfect!

    Stayed in April 2018

  • Reviewed: 29 March 2018

    8.8
    Super near from Central, bom retiro
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Entirely good

    Super near from Central, bom retiro

    Stayed in March 2018

  • Reviewed: 13 March 2018

    8.8
    Very satisfying business hotel
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Not much to say there.

    Clean Nice rooms Good internet Good breakfast

    Stayed in March 2018

  • Reviewed: 11 March 2018

    8.3
    Nice staff.
    • Business trip
    • Group
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No Chinese TV channel

    Nice staff. Good location. Comfortable rest.

    Stayed in March 2018

  • Reviewed: 26 February 2018

    3.8
    Location
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Blanket and towel was darty

    Location

    Stayed in February 2018

  • Reviewed: 28 January 2018

    6.7
    Nice served by Lady of Front Desk
    • Business trip
    • Solo traveller
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Bad sweat smell in the room

    Nice served by Lady of Front Desk

    Stayed in January 2018

  • Reviewed: 14 January 2018

    5.0
    I will not book again with this hotel
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The sauna does not work Breakfast is not suitable for a 4 star hotel

    Normal

    Stayed in January 2018

  • Reviewed: 7 November 2017

    10
    We had a great stay!
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Great breakfast, big clean rooms, comfy bed and staff was really friendly and helpful

    Stayed in November 2017

  • Reviewed: 2 November 2017

    10
    Best affordable hotel in Sao Paulo!
    • Business trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Everything, my favorite hotel in Sao Paulo.

    Stayed in October 2017

  • Reviewed: 23 August 2017

    8.3
    Staff was very good
    • Business trip
    • Group
    • Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Wifi connection was poor

    Staff was very good

    Stayed in August 2017

  • Reviewed: 8 April 2017

    10
    Its a super clean hotel.
    • Business trip
    • People with friends
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing ! We stay at this hotel for the last 5 years.. we love it !

    Its a super clean hotel.. staff is great ! Amazing !

    Stayed in April 2017

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 5 April 2016

    10
    The bed was wonderfully comfortable and spacious king size.
    • Leisure trip
    • Couple

    The bed was wonderfully comfortable and spacious king size. The room was large and clean. The breakfast was delicious. Couldn't ask for anything more. Nicest hotel in Sao Paulo!

  • Reviewed: 21 March 2016

    10
    Room big and clean, breakfast is free with many fruites and...
    • Business trip
    • Solo traveller

    Sao Paulo is kind of hot weather but there no free drink offer. They have mini-bar to paid but normal hotels provide two bottles of water and instant coffee or tea in room for free but nothing in this hotel. Also the room doen't have tub to make me refresh.. even the room and bathroom is quite big enough.

    Room big and clean, breakfast is free with many fruites and bred also good enough. Veiw on the 8th floor was good park side view. I can open windows instead use air conditioner.

  • Reviewed: 24 February 2016

    8.3
    I stayed in double bed room me alone the bed was good enough...
    • Business trip
    • Solo traveller

    The internet connection not only slow but also so many disconnect so It was terrable for work use especially when I tried to send a mail with photo attachment. They not service free bottle of water other usual hotels do. The bathroom is big but doesn't have tub.

    I stayed in double bed room me alone the bed was good enough to sleep well, other facilities in rooms are clean and well managed morning meal also good. My stay for a week was good for overall.

  • Reviewed: 6 September 2015

    8.8
    People are nice , room big ,wifi stable ,quiet
    • Business trip
    • Solo traveller

    breakfast shoud have more choices , haha , I stayed here for almost 1 week , same breakfast everyday , make me feel boring

    People are nice , room big ,wifi stable ,quiet

  • Reviewed: 6 July 2015

    8.8
    Location, food and the staffers
    • Family with older children

    Cannot maintain an agreed contract and will never admit their mistakes. Pleas Always have a multi lingual receptionists.

    Location, food and the staffers

  • Reviewed: 11 June 2015

    8.8
    The location to the Anhembi Conference Centre was very good...
    • Business trip
    • Couple

    It is really not a good idea to walk anywhere outside of the hotel. During the day you can not carry any valuables and never at night. Dinners out are by cab and there aren't a lot of restaurants close by.

    The location to the Anhembi Conference Centre was very good - only about 10 minutes in a cab.

  • Reviewed: 13 May 2015

    8.3
    beautiful view of the Luz Praça and the city from the higher...
    • Business trip
    • Solo traveller

    swimming pool open only at 10 am

    beautiful view of the Luz Praça and the city from the higher floors, very close to Pinacoteca and wonderful Museu da Lingua Portuguesa, close to terminal to Guarhulos Airport

  • Reviewed: 23 May 2016

    8.3
    great staff, very kind
    • Business trip
    • Solo traveller

    location

    great staff, very kind

  • Reviewed: 15 April 2016

    7.5
    I like the facilities of the hotel and also they have a...
    • Leisure trip
    • Couple

    location of the hotel and mosquito in the entrance lobby; take care !!!

    I like the facilities of the hotel and also they have a really good staff.

  • Reviewed: 2 March 2016

    8.8
    Friendly staff, good breakfast, nice view, large rooms.
    • Leisure trip
    • Couple

    Friendly staff, good breakfast, nice view, large rooms. Close to metro and the Pinacoteca, Luz Garden.

  • Reviewed: 18 February 2016

    7.1
    Room is big and quiet
    • Business trip
    • Group

    Near the station but seems dangerous area, many homless guys sleep outside the hotel

    Room is big and quiet

  • Reviewed: 11 December 2015

    9.6
    The attention was amazing.
    • Leisure trip
    • Solo traveller

    The attention was amazing. So kind and servicial. Excelent.

  • Reviewed: 16 November 2015

    10
    The staff was extremely helpful.
    • Leisure trip
    • Couple

    The staff was extremely helpful.

  • Reviewed: 7 September 2015

    10
    It is a very good location and the best of all is the...
    • Business trip
    • Solo traveller

    It is a very good location and the best of all is the amability of everybody working in the hotel. Very friendlu people. Food was exelent!!

  • Reviewed: 13 June 2015

    10
    The facilities were amazing, but more than that the staff...
    • Business trip
    • Solo traveller

    Not one thing!

    The facilities were amazing, but more than that the staff was simply incredible! You will not find a more accommodating staff anywhere.

  • Reviewed: 12 June 2015

    10
    Close to museums and metro station
    • Leisure trip
    • Couple

    The Luz park was not safe to go through. The streets had a lot of garbage.

    Close to museums and metro station

  • Reviewed: 11 June 2015

    8.8
    Very helpful staff.
    • Couple

    No iron in room.

    Very helpful staff. Room was kept at the perfect temperature

  • Reviewed: 11 May 2015

    9.6
    localisation, very nice Luse Park, nice view from the window...
    • Business trip
    • Solo traveller

    old furniture but quite ok

    localisation, very nice Luse Park, nice view from the window (to the park)

There are also 16 reviews without text. These impact the overall review score.

Showing 1 - 37

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