Wi-Fi was slow even in the room. The check-in process was a bit slow and they don't let my husband to accumulate the hotel points/enjoy a membership discount even he is a member of the hotel group. They said it's because I booked under my name, not my husband but other hotel groups allow me to do so.

it's clean

Stayed in March 2024

Location was not ideally. No restaurants in the vicinity. Could be cleaner.

Had a restaurant and pool

Stayed in July 2023

Old property, small rooms, we had a problem with the safety box ( didn’t work) and keys to our room didn’t work all the time

Friendly staff, good restaurant

Stayed in July 2023

Unfortunately the wifi was slow and sometimes the TV didn't work. I had to creat a hotspot in order to use the Smart TVs functions. The toilet door is not a real door, but a kind of swinging door. I did not like that especially when you are on your first dates.

The staff was really friendly and the room was very comfortable and quiet. The Minibar fridge had a decent size. I could easily put ice cream inside there and cool my water bottles. The shower was also large. I really liked that there was a cleaning service available for all my clothes. All in all a good hotel with lots of friendly people and activities inside the hotel.

Stayed in July 2023

no handles on the toilet doors on the inside

great value for money, taxis are always waiting outside, the breakfast is good

Stayed in March 2023

the toilet doors don’t have handles on the inside so very hard to close them when you go do your business. the sink was clogged and the layout of the bathroom not comfortable: hard to sit comfortably on the toilet without bumping one’s head against the wall!

spacious lobby, friendly staff, decent Wi-Fi

Stayed in April 2023

n/a

Breakfast was incredible with multiple options. Everything was fresh and delicious. The service is always wonderful.

Stayed in December 2022

the vegetarian options on the menu were very limited and the restaurant staff did not come up with any options. the reception lady who spoke English helped us to translate with the restaurant staff.

quiet area with a pool to relax

Stayed in December 2022

insects and mosquitos. there are products that you can use to fix that, and not smelly sprays. I would highly recommend doing that. because the hotel is nice, and staff are good. small things can make a huge difference.

buffet was alright.. staff members were nice. Tobias at the reception was very helpful. when we didn’t like our rooms, they gave us new ones with a nice gift, so it shows that they actually care and listen to guests.

Stayed in December 2022

Location

We stayed here one night. Hotel is outside the city centre. Has a outdoor swimming pool and place to play tennis. Spacious and clean room. Kind staff. Fast and stable wifi. Good breakfast.

Stayed in November 2022

We were unable to get most items we tried to order from room service as there was apparently something broken (an oven I think) in the kitchen.

It was very quiet and secluded. A really wonderful place to relax. The pool was great and we really enjoyed the breakfast.

Stayed in October 2022

the swimming pool is very good. the breakfast options was fantastic, staff are friendly. the luggage storage was great as they looked after my bags for a few days whilst I went on a trip.

Stayed in September 2022

Far from everything touristy

Breakfast and dinner buffet, pool, showers.

Stayed in September 2022

Food in the hotel wasn't great (apart from the chocolate brownie for desert which was very yummy!) The location is quite far out but its good if you want to be away from the hustle and bustle of the city

Pool is really nice!

Stayed in September 2022

We did not have our room cleaned for 2 days so we had to ask. It got done then.

The breakfast buffet, comfortable beds

Stayed in August 2022

all good

quiet and comfortable

Stayed in May 2022

Old rooms, hard pillows, old structure, wires showing in the elevator, mattress not very comfortable.

Nice staff and good breakfast.

Stayed in April 2024

At first they gave me a room which had another guest already. The hotel was full and they gave me a room with a horrible smell, seems like nobody cleaned it up in a while.

Stayed in April 2024

Very old hotel with no upgrade. Location is bad. But apparently this is the “best” hotel in Manaus. This is why they don’t need to improve

Restaurant in the lobby was excellent.

Stayed in February 2024

There was no shampoo in the shower for some reason (even though the bottles were attached to the wall). Sink had draining issues.

Tasty and abundant breakfast, quiet room (one of the quietest hotels I ever stayed in), amazing swimming pool, comfortable beds and pillows, comfortable temperature in the room, polite staff.

Stayed in August 2023

Nothing

The pool and the restaurant was the best things we liked about the property.

Stayed in July 2023

Nothing.

Very good food.

Stayed in July 2023

The air conditioning quit in the middle of the night. It was a systemic issue, not limited just to our room, but the night manager did not call a technician to come until morning.

Breakfast was fine. Room was comfortable…until the AC broke.

Stayed in June 2023

absolutely nothing, it was great!

the staff and the food were so incredible!

Stayed in December 2022