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Reviews of Parque Balneário 5 stars

Av. Ana Costa, 555, Santos, CEP 11060-003, Brazil

#8 of 35 hotels in Santos

Guests' Choice

Review score

Based on 844 hotel reviews

8.6

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.7

  • Location

    9.5

  • Facilities

    8.6

  • Staff

    8.6

  • Value for money

    7.8

  • Free WiFi

    7.8

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Showing 1 - 71

  • Reviewed: 16 June 2018

    10
    Bed was comfortable
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Bed was comfortable room was nice Restaurant was great Breakfast was great Staff were very helpful Shopping centre was connected with corredor . I loved the decor of this hotel.

    Stayed in June 2018

  • Reviewed: 28 May 2018

    8.3
    The staff is very friendly and helpful in all maters and go...
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 2 nights

    The eggs at the breakfast have no good taste

    The staff is very friendly and helpful in all maters and go the extra mile to find what you need. Changed the original room to one with a view of the beach! Good internet connection. Great location right next to the beach.

    Stayed in May 2018

  • Reviewed: 19 March 2018

    7.1
    Good view and nice pool but wasted a lot of time waiting at reception or waiting for the elevator.
    • Leisure trip
    • Couple
    • Super Deluxe Room
    • Stayed 1 night

    Not enough staff at reception. 2 elevators not enough for all the guests. Wasted far too much time waiting at reception or waiting for the elevator to come.

    Good breakfast, good view

    Stayed in March 2018

  • Reviewed: 11 March 2018

    5.0
    Good Location close to beach
    • Business trip
    • Couple
    • Super Deluxe Room
    • Stayed 5 nights
    • Submitted via mobile

    Very Poor upkeep in rooms for a bookings.com 5 star hotel. No decaffinated at breakfast, had to pay for ice in an ice bucket after being unable to Freeze down water in the room fridge. Pool Area overcrowded at weekends, no information given at check in on beach facilities available or pool towel availability.

    Good location. Good communal areas(reception, bar, Resteraunt)

    Stayed in March 2018

  • Reviewed: 6 February 2018

    7.1
    .
    • Leisure trip
    • Family with young children
    • Superior Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    .

    I already knew the property, however was disappointed how the overall quality has decreased in recent years. Staff was mostly friendly, with few exceptions, rooms are dated but spacious and clean. Breakfast was not at the level of such hotel, with limited option, old bread served, coffee from an automated machine, pre-cooked tapioca, etc. The big plus of this hotel is still its location, however that alone does not justify their rates. Having said that, given the options in the city, we‘d likely stay there again.

    Stayed in February 2018

  • Reviewed: 3 November 2017

    6.3
    Breakfast was plain , repetitive;
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 5 nights

    Staff language skills very, very poor.Seems that they can only communicate in Portuguese or Spanish. If you are English, French, German or even Dutch speaking tourist/guest - very difficult to get info across; poor language skills indeed.

    Breakfast was plain , repetitive; same menu every morning. Only 1 toaster ( very slow). Staff not friendly. Very good location, a short walk to lovely beach

    Stayed in October 2017

  • Reviewed: 29 October 2017

    5.4
    Not what it's made out to be on the website.
    • Leisure trip
    • Couple
    • Superior Room with Two Double Beds
    • Stayed 5 nights
    • Submitted via mobile

    Very basic rooms, not even a bedside mat, had to ask for hand towels, windows very dirty, staff not helpful no information for foreign visitors. Although breakfast was good, other food was expensive but of poor standard.

    Good location. Lovely public areas

    Stayed in October 2017

  • Reviewed: 24 October 2017

    10
    Brilliant
    • Leisure trip
    • Family with young children
    • Superior Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    There was so like sightseeing tours/bus or excursion for their international guests there was no information about santos and hardly any English speaking people or ones who could understand English to direct us to destinations of our choosing

    The friendly staff at the hotel, easy access to the shopping centre, beach close by to the hotel

    Stayed in October 2017

  • Reviewed: 9 October 2017

    8.8
    Very good weekend
    • Leisure trip
    • Family with young children
    • Super Deluxe Room
    • Stayed 1 night

    There was no staff at the swimming pool even though it was a hot day and it was very busy. Meals take a bit long to get to the room and pool needs a better maintenance.

    Very nice bedroom, clean and very good breakfast. The hotel has many facilities guests can take advantage of. It is well located in Santos. Warm pool and great view to the beach.

    Stayed in October 2017

  • Reviewed: 6 April 2017

    7.9
    The hotel has a very central location across from the beach...
    • Leisure trip
    • Solo traveller
    • Super Deluxe Room
    • Stayed 2 nights

    Internet is not that fast at times, needed to work was quite annoying. Not a fault of the hotel as such, but during Friday and Saturday night a big croud gather underneat the building across the street to party with loud music making sleep pretty much impossible

    The hotel has a very central location across from the beach close to shopping and good restaurants. Entry is impresive and staff is always there to help for example to rent a bike, surfboard, and good restaurants.

    Stayed in April 2017

  • Reviewed: 13 February 2017

    9.6
    Terrific: comfy and clean!
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    We spent one comfy night at the hotel. Breakfast was terrific, the pool bar was great...the drinks were amazing! We enjoyed our stay. We certainly recommend the hotel!

    Stayed in February 2017

  • Reviewed: 13 February 2017

    9.2
    I will go there again
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 2 nights

    had to wait a while for elevators, only sweet yoghurt in the breakfast

    Close to the beach, helpful staff, you felt welcomed in inchecking, very good breakfast tasty omellettes

    Stayed in February 2017

  • Reviewed: 30 December 2016

    10
    Modern and value for money
    • Leisure trip
    • Group
    • Super Deluxe Room
    • Stayed 3 nights
    • Submitted via mobile

    The lift 😂👎🏽

    The rooms were very clean and up to date furniture and modern. Very helpful smilley staff which is a bonus. Made our stay really enjoyable. I would return and as a frequent traveller highly rate this hotel.

    Stayed in December 2016

  • Reviewed: 9 December 2016

    8.3
    Santos
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights

    Wifi connection is not very stable or fast. Although all rooms are non-smoking, mine had an unmistakable smell of cigarette. We complained but since hotel was fully booked (it was true... since it was the last long weekend of the year and Santos was all packed) they could not change it.

    The best thing is the swimming pool / bar area at the rooftop. The bar on the first floor is also cozy albeit pricey. Building itself is beautiful, and very well located (literally, across the street from Gonzaga beach, and near to many restaurants / pubs / shopping places)

    Stayed in November 2016

  • Reviewed: 14 November 2016

    5.8
    Overvalued hotel
    • Business trip
    • Couple
    • Super Deluxe Room
    • Stayed 6 nights

    we did not stay in the booking.com room, so this review is about the upgraded room. The bath was high and I can imagine for old people far from easy to get in. Further I think there are better hotels for a better value

    The room what is offered via Booking.com is not so nice/good. There were 2 medium beds (small for a tall person) and old mattress. If you book the booking.com room, don´t expect too much. We did on side an upgrade to a room with 1 big bed. The bed was amazing good, but the bathroom is somehow uncomfortable (not good in use for older people). The breakfast was good, but there are more hotels with a good breakfast and better rooms etc.

    Stayed in November 2016

  • Reviewed: 24 June 2018

    9.6
    breakfast was wonderful.
    • Leisure trip
    • Family with young children
    • Superior Room with Two Double Beds
    • Stayed 6 nights

    breakfast was wonderful. Plenty of food and fruits. Personal were really friendly.

    Stayed in June 2018

  • Reviewed: 26 May 2018

    7.5
    Conforto
    • Leisure trip
    • Solo traveller
    • Superior Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    Room service(comida)

    Conforto

    Stayed in May 2018

  • Reviewed: 2 May 2018

    10
    Very happy with our choice
    • Leisure trip
    • Couple
    • Superior Room with Two Double Beds
    • Stayed 3 nights
    • Submitted via mobile

    Lift access poor

    Size of room

    Stayed in April 2018

  • Reviewed: 12 April 2018

    7.9
    a great stay - but booking.com should rate it 4 stars
    • Leisure trip
    • Couple
    • Super Deluxe Room
    • Stayed 1 night

    it doesn't meet the standards of 5 stars hotels (no slippers, no robe, no iron, no bathtub)

    the staff was very friendly and attentive

    Stayed in April 2018

  • Reviewed: 26 March 2018

    9.6
    Amazing.
    • With a pet
    • Solo traveller
    • Super Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    I could not eat in the restaurant with my pet. They should have an area pet friendly!

    The staff were really nice. Amazong rooms!

    Stayed in March 2018

  • Reviewed: 22 March 2018

    7.5
    a comida do restaurante
    • Leisure trip
    • Family with young children
    • Super Deluxe Room
    • Stayed 1 night

    a comida do restaurante

    Stayed in March 2018

  • Reviewed: 21 December 2017

    5.8
    It was ok, helpful staff but very basic amenities
    • Business trip
    • Couple
    • Superior Room with Two Double Beds
    • Stayed 5 nights
    • Submitted via mobile

    Overpriced

    Old building old interior

    Stayed in December 2017

  • Reviewed: 15 November 2017

    8.8
    Good hotel, old style, bit oldfashioned, clean, good breakfast.
    • Leisure trip
    • Couple
    • Super Deluxe Room
    • Stayed 1 night

    Location of the hotel, close to beach and next to mall. Wonderful service and happy smiling assistance at the frontdesk. Great shower!!!

    Stayed in November 2017

  • Reviewed: 15 November 2017

    9.6
    O check in demorou
    • Leisure trip
    • Family with young children
    • Superior Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    O check in demorou

    Stayed in November 2017

  • Reviewed: 14 November 2017

    6.7
    position
    • Business trip
    • Group
    • Superior Room with Two Double Beds
    • Stayed 2 nights

    noise

    position

    Stayed in November 2017

  • Reviewed: 13 November 2017

    8.3
    the room Rate was R$ 356 but at the check out i payed R$ 376.
    • Leisure trip
    • Couple
    • Super Deluxe Room
    • Stayed 1 night

    the room Rate was R$ 356 but at the check out i payed R$ 376...

    Stayed in November 2017

  • Reviewed: 31 October 2017

    10
    Will Recommend
    • Group
    • Superior Double Room
    • Stayed 4 nights

    Outside Sitting area was bad in rainy weather. other then that everything else was PERFECT

    Will Recommend

    Stayed in October 2017

  • Reviewed: 18 September 2017

    8.3
    locatiion
    • Business trip
    • Couple
    • Superior Double Room
    • Stayed 8 nights

    locatiion

    Stayed in September 2017

  • Reviewed: 28 August 2017

    8.3
    Confortável e bem localizado.
    • Leisure trip
    • Couple
    • Superior Room with Two Double Beds
    • Stayed 2 nights

    The breakfast ends too early. The restaurant could be closed at 11:00 on saturdays and mondays.

    Stayed in August 2017

  • Reviewed: 15 June 2017

    8.8
    Easy to go to beach
    • Leisure trip
    • Group
    • Super Deluxe Room
    • Stayed 1 night

    Very close to shopping mall, restaurants, and beach.

    Stayed in June 2017

  • Reviewed: 27 March 2017

    5.0
    Fair to poor for the money
    • Leisure trip
    • Family with young children
    • Superior Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    Better Matress a list needs upgrade

    Location only

    Stayed in March 2017

  • Reviewed: 16 March 2017

    8.8
    Great location
    • Business trip
    • Solo traveller
    • Super Deluxe Room
    • Stayed 1 night

    Nothing, all right.

    Confortable, great location.

    Stayed in March 2017

  • Reviewed: 17 January 2017

    7.9
    Location and breakfast and safe parking lot
    • Leisure trip
    • Group
    • Superior Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    Location and breakfast and safe parking lot

    Stayed in December 2016

  • Reviewed: 5 January 2017

    10
    very nice hotel near the beach
    • Business trip
    • Group
    • Super Deluxe Room
    • Stayed 1 night

    The rooftop pool

    Stayed in December 2016

  • Reviewed: 31 December 2016

    10
    Near of Beach, shopping, cinemas.
    • Family with young children
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Nothing.

    Near of Beach, shopping, cinemas..

    Stayed in December 2016

  • Reviewed: 12 November 2016

    7.5
    My TV didn't work.
    • Business trip
    • Solo traveller
    • Super Deluxe Room
    • Stayed 2 nights

    My TV didn't work.

    Stayed in November 2016

  • Reviewed: 24 October 2016

    4.6
    Location and view
    • Business trip
    • Solo traveller
    • Superior Room with Two Double Beds
    • Stayed 3 nights

    Check out staff attitude

    Location and view

    Stayed in October 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 12 May 2016

    9.2
    Lovely hotel, excellent location and friendly helpful staff.
    • Leisure trip
    • People with friends

    As it was quiet, there was not any staff around in the pool/steam room area.

    Lovely hotel, excellent location and friendly helpful staff. The rooms and public areas were all very clean. The location is great for seeing the heart of santos. The staff were very friendly and eager to help you with anything. Carlos (on reception) in particular gave us great service prior to arrival until the moment we departed.

  • Reviewed: 26 April 2016

    9.6
    Very close to the beach.
    • Leisure trip
    • Family with young children

    Never let us check in earlier. As a result, there was a long line at the time of check in. Had to wait one hour to check in.

    Very close to the beach. Easy access to shopping. Very clean room.

  • Reviewed: 17 March 2016

    7.5
    In general good facilities and service.
    • Leisure trip
    • Solo traveller

    Tall travelers should be warned: the beds are very short... (too short for me at least). I didn't expect this to happen in a 5-star hotel, but I had to lay curved in the bed all night (and I am not even extremely tall). First priority of a hotel should be a good nights sleep, and I didn't get that in this hotel.

    In general good facilities and service.

  • Reviewed: 12 March 2016

    • Leisure trip
    • Couple

    Great location, right across the street from the beach, and convenient for leaving on the cruise ship. Connected with a shopping mall! Very nice room. The staff was very pleasant. Excellent breakfast. On Wednesdays and Saturdays they have a huge Fejuada buffet in the restaurant!

  • Reviewed: 8 March 2016

    10
    Location, only 1/2 block from the beach.
    • Leisure trip
    • Couple

    Slow to replenish eggs at breakfast...but other than that, not bad...

    Location, only 1/2 block from the beach. Right next to a mall. Do the chair massage...it was awesome and only about $10 for 30 mins. Wish I were there longer and could have had another! Use Brazilian pesos though to pay as it was easier.

  • Reviewed: 27 January 2016

    7.5
    Great rooftop pool but small, the view is great.
    • Leisure trip
    • Couple

    Parking is complicated, breakfast area is too confused if the hotel is busy.Too expensive for Santos.Staff can be more proactive.

    Great rooftop pool but small, the view is great.Bed and bed sheets really good.View from the hotel room is great and the bar in the ground-floor is also very nice.

  • Reviewed: 18 January 2016

    5.0
    Restaurant, food and staff
    • Business trip
    • Solo traveller

    The elevator: they really need to do some maintenance to it, doors close randomly and violently, weird noises and vibrations inside The staff reception: my experience is 50/50 some of them are fantastic and professional people, others shows a very bad attitude, probably this is just another job for them It takes too much time to get my room (almost 3:00pm even if they claim the check in starts at 2:00pm and having a reservation many days in advance) Twin beds room, both were very uncomfortable Last day: a roof leak in the room (!?) The sink was not functional at all Broken and dirty curtains A bad experience my case, hope they can improve it in the future

    Restaurant, food and staff Location, close to the beach, this hotel is located in a very nice neighborhood

  • Reviewed: 7 December 2015

    9.6
    Staff was very friendly and efficient.
    • Leisure trip
    • Couple

    Hotel is an old one - it's finest hour are probably behind. But it is still a comfortable hotel with great service/staff.

    Staff was very friendly and efficient. Location is convenient, close to the beach and with a (basic) shopping mall with direct access from the hotel. Children entertainment facilities are very good. I could not use the pool due to rain but it is on the top floor, with a beautiful view.

  • Reviewed: 4 November 2015

    10
    Hotel was very upscale for the area .
    • Leisure trip
    • Group

    No balcony in the rooms and hot tub was out of order .

    Hotel was very upscale for the area . Very clean , new hotel feeling . The location was perfect walking distance to anywhere. Fabulous view! breakfast was really good.

  • Reviewed: 24 October 2015

    8.3
    We liked the hotel's location and easy access to the...
    • Leisure trip
    • Couple

    The internet connection was not very good....poor ....as this was a vital part of our trip it created some problems. As a business hotel the internet connections need to be a lot better!!

    We liked the hotel's location and easy access to the beach as well as to various tourist sites.

  • Reviewed: 25 May 2015

    6.3
    The overall service (people) of the hotel was excellent and...
    • Leisure trip
    • Couple

    I did not like the structure/installation of the hotel (short comment: In my mind, the pictures do not reflect the reality). In the restaurant, (on friday night), we do not have the choice of the meal; was available only the "chef meal"... For the breakfast, at 9h30, we did not have a lot of choice, on sunday morning.

    The overall service (people) of the hotel was excellent and the hotel is ideally located.

  • Reviewed: 30 January 2015

    9.6
    The hotel should be smoke free according to Brazilian...
    • Leisure trip
    • Couple

    The hotel should be smoke free according to Brazilian regulation that forbid smoking in any non private spaces. But our room has a very discernible cigarette smoke in the air.

  • Reviewed: 1 January 2015

    8.3
    welcome cocktail
    • Leisure trip
    • Couple

    reception very very slow, usually attended by one person only no concierge

    welcome cocktail entertainment party breakfast location cleanness bedrooms - size and bed

  • Reviewed: 11 April 2016

    10
    The hotel staff was very friendly and helpful.
    • Leisure trip
    • Family with young children

    The hotel staff was very friendly and helpful. New installations, very comfortable rooms.

  • Reviewed: 28 February 2016

    4.2
    Only location
    • Business trip
    • Family with young children

    Old building Air conditioning is not functioning well in all rooms. Small elevator. Small swimming pool.

    Only location

  • Reviewed: 11 January 2016

    5.5
    Nice location
    • Business trip
    • Couple

    Not a 4 star Hotel by North American Standards

    Nice location

  • Reviewed: 22 December 2015

    8.8
    location is great , pool area is very panoramic , breakfast...
    • Leisure trip
    • Couple

    Even at 11 th floor traffic can be heard from streets .

    location is great , pool area is very panoramic , breakfast excellent

  • Reviewed: 13 December 2015

    5.8
    THIS IS NOT A FIVE STAR AT ALL.
    • Leisure trip
    • Couple

    THIS IS NOT A FIVE STAR AT ALL. Rooms are old beds are not such good quilty.

  • Reviewed: 12 December 2015

    7.1
    Location and friendly staff
    • Leisure trip
    • Family with older children

    Breakfast was good but not stunning, the bathroom wasn't very well cleaned.

    Location and friendly staff

  • Reviewed: 24 November 2015

    8.8
    Serviço in all hotel
    • Solo traveller

    Nothing

    Serviço in all hotel

  • Reviewed: 27 October 2015

    10
    Breakfast, Dinner, Pool
    • Leisure trip
    • Solo traveller

    Breakfast, Dinner, Pool

  • Reviewed: 11 October 2015

    8.8
    It is front the beach very clean goos service
    • Leisure trip
    • Couple

    It is front the beach very clean goos service

  • Reviewed: 27 September 2015

    8.3
    Location
    • Leisure trip
    • Couple

    Pool engines noisy and heard at our apartment, 13th floor just below the pool.

    Location

  • Reviewed: 16 June 2015

    9.2
    Location , breakfast and staff attention
    • Leisure trip
    • Solo traveller

    Location , breakfast and staff attention

  • Reviewed: 11 June 2015

    7.9
    The location.
    • Business trip
    • Solo traveller

    Rooms need to be upgraded with some better beds and nice lamps. The shower is the best. They need a decorator for the rroms

    The location.

  • Reviewed: 30 May 2015

    6.7
    Back to back with shopping mall and walking distance from...
    • Business trip
    • Solo traveller

    When i asked for an iron board surprised to learn there was none.

    Back to back with shopping mall and walking distance from the beat.

  • Reviewed: 28 May 2015

    7.1
    Excess tax
    • Leisure trip
    • Couple

    Excess tax

  • Reviewed: 7 May 2015

    10
    Decoration, rooms and very friendly stuff
    • Business trip
    • Solo traveller

    Decoration, rooms and very friendly stuff

  • Reviewed: 25 April 2015

    8.3
    Great hotel but restaurant was disappointing
    • Leisure trip
    • Couple

    Great hotel but restaurant was disappointing

  • Reviewed: 17 March 2015

    8.3
    Everything
    • Leisure trip
    • Couple

    Nothing

    Everything

  • Reviewed: 8 March 2015

    9.2
    Location
    • Business trip
    • Solo traveller

    Location Terrace pool with Jacuzi

  • Reviewed: 1 March 2015

    8.8
    excellent location
    • Leisure trip
    • Couple

    Staff, lack of training...but we found our way.

    excellent location

  • Reviewed: 27 January 2015

    10
    Everything was very good.
    • Leisure trip
    • Solo traveller

    Everything was very good. The wifi in the room kept dropping off and required log in every 5 minutes

  • Reviewed: 13 January 2015

    8.3
    The hotel's pool area was awesome.
    • Leisure trip
    • Couple

    The hotel's pool area was awesome. Very nice views, good food and service.

There are also 22 reviews without text. These impact the overall review score.

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