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Reviews of Pestana São Paulo 4 stars

Rua Tutóia, 77, Sao Paulo, CEP 04007-000, Brazil

#366 of 516 hotels in Sao Paulo

Guests' Choice

Review score

Based on 663 hotel reviews

7.0

Score breakdown

  • Cleanliness

    6.7

  • Comfort

    6.8

  • Location

    8

  • Facilities

    6.5

  • Staff

    7.3

  • Value for money

    6.5

  • Free WiFi

    6.9

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Showing 1 - 26

  • Reviewed: 13 May 2018

    5.8
    VFM but could be better
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    All pastries on the breakfast buffet was too bread like. Not appetising No croissants. Bathrooms need upgrade. And more toiletries should be provided.

    Generally speaking the breakfast was good.

    Stayed in May 2018

  • Reviewed: 4 March 2018

    4.2
    Disappointing.
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    See above, and room smelled of mildew.

    In a convenient location. Forgot to clean my room one day. Entering my room, it was dirty. Floor needed sweeping. Bits of previous occupants clipped nails were on the floor.

    Stayed in March 2018

  • Reviewed: 5 February 2018

    6.3
    Ok
    • Business trip
    • Group
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    No Room Service available, only one or two drinks available at the bar! And there was no ice cubes so the bartender had to bring this huge piece of ice and pick it in front of us Swimming pool doesn’t look like it does in the pictures Really really small gym area! Hard to share the space with another person No bath robes available! No chairs in the room

    Beds are very comfortable

    Stayed in February 2018

  • Reviewed: 26 November 2017

    7.1
    Good location, good value
    • Business trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 4 nights

    When the hotel hosts commercial events, it gets really packed and noisy. At time of breakfast there are no tables and not enought food. The staff tries hard but clearly there are not enough employes to keep it in order.

    Stayed in November 2017

  • Reviewed: 24 August 2017

    6.7
    Dated hotel with good location
    • Business trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    The walls are paper thin, every sound and every conversation makes it through. The toilet was dirty from accumulated mold and the whole room had a weird smell to it like mold. Bed was not very comfortable. Very little staff response when asked for ironing board and extra blanket since it was freezing at night (there is no heater)

    Breakfast was good and so was location.

    Stayed in July 2017

  • Reviewed: 3 August 2017

    6.3
    The size of bedroom
    • Business trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 1 night

    The shower tub was clogged (I did not call them, because I needed to work in the apartment) Bed linen used, it was necessary to ask to change (I was attended) Internet was required to ask to improve (I was attended) I do not have possibility to open the window

    The size of bedroom

    Stayed in August 2017

  • Reviewed: 22 January 2017

    2.5
    I did not like, it was too expensive for whst their oferring.
    • Business trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Too expensive for what they are oferring Bad brreakfast There re no towels i has to ask and they sent pools towels instrad of shower towels

    I did not like, it was too expensive for whst their oferring. I should choose this hotel

    Stayed in January 2017

  • Reviewed: 11 September 2018

    7.1
    Good breakfast
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    It’s pretty cold in the room (September)

    Good breakfast 50/50 english speaking receptionist (Robert and Edoardo are the best)

    Stayed in September 2018

  • Reviewed: 25 July 2018

    5.8
    Antigas e necessitando reparos
    • Business trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Antigas e necessitando reparos

    Stayed in July 2018

  • Reviewed: 11 May 2018

    10
    Top
    • Business trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Location

    Good view, spacious rooms

    Stayed in May 2018

  • Reviewed: 2 May 2018

    8.8
    Location
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    no pool

    Location

    Stayed in April 2018

  • Reviewed: 12 August 2017

    8.3
    Atendeu as expectativas
    • Business trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Do carpet dos corredores

    Stayed in July 2017

  • Reviewed: 2 August 2017

    6.3
    I expected more about a Pestana Hotel, it's old and needs a retrofit.
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 2 nights

    I would expect more for a Pestana hotel, the disappointment is break fast it's very poor.

    Location, near Parque Ibirapuera, and staff.

    Stayed in July 2017

  • Reviewed: 25 June 2017

    10
    The people is very helpful
    • Business trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The people is very helpful

    Stayed in June 2017

  • Reviewed: 29 April 2017

    6.3
    The staff are great
    • Business trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The bathroom wasn't that clean

    The staff are great

    Stayed in April 2017

  • Reviewed: 31 January 2017

    6.7
    Not worth the money.
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Uncomfortable bed, wifi didn't work properly, poor breakfast, poor shower.

    Good location.

    Stayed in January 2017

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 15 January 2016

    6.7
    Staff was impecable, room service food and service was great...
    • Business trip
    • Solo traveller

    Very outdated facility, building, rooms and furniture needs a new look and feel. Also my flash drive was infected by a virus at the business center, not what I expected.

    Staff was impecable, room service food and service was great, and the buffet breakfast was also great!

  • Reviewed: 31 July 2015

    9.2
    The hotel was clean and conveniently located with nice...
    • Leisure trip
    • Couple

    Could use a bigger, better exercise facility.

    The hotel was clean and conveniently located with nice amenities and an ample, delicious breakfast. The staff was very helpful, accommodating, and fluent in both Portuguese and English. Too, taxis were always readily available.

  • Reviewed: 20 March 2016

    9.6
    Mr Bruno at reception does a great job, thanks!
    • Business trip
    • Solo traveller

    Mr Bruno at reception does a great job, thanks! Late checkout w/out surcharge, thank you!

  • Reviewed: 6 March 2016

    8.8
    The professional quality of the staff
    • Business trip
    • Solo traveller

    Really nothing

    The professional quality of the staff

  • Reviewed: 3 December 2015

    2.9
    NOTHING!
    • Business trip
    • Solo traveller

    The hotel is outdated, badly managed and overpriced.

    NOTHING!

  • Reviewed: 15 November 2015

    8.3
    The pool and sauna area is outdated
    • Leisure trip
    • Couple

    The pool and sauna area is outdated

  • Reviewed: 28 October 2015

    2.5
    Rude service, and they did not have the rooms advertised,...
    • Business trip
    • Group

    Rude service, and they did not have the rooms advertised, nor did they care to explain why.

  • Reviewed: 7 May 2015

    7.5
    En general todo
    • Business trip
    • Solo traveller

    La comida puede mejorar

    En general todo

  • Reviewed: 29 April 2015

    7.9
    The staff was friendly and spoke English.
    • Leisure trip
    • Solo traveller

    The staff was friendly and spoke English. Excellent breakfast. Like the location of Hotel.

  • Reviewed: 15 March 2015

    5.4
    Location and breakfast
    • Business trip
    • Solo traveller

    The hotel needs some refresh.. especially the room and bathroom... Expensive for the quality

    Location and breakfast

There are also 16 reviews without text. These impact the overall review score.

Showing 1 - 26

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