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Reviews of Mercure Sao Paulo Paulista 4 stars

Rua São Carlos Do Pinhal, 87, Bela Vista, Sao Paulo, CEP 01333001, Brazil

#60 of 516 hotels in Sao Paulo

Guests' Choice

Review score

Based on 1268 hotel reviews

8.6

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.7

  • Location

    9.3

  • Facilities

    8.5

  • Staff

    8.6

  • Value for money

    8.1

  • Free WiFi

    8.1

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Showing 1 - 51

  • Reviewed: 12 April 2018

    • Business trip
    • Group
    • Standard Double Room
    • Stayed 4 nights

    The concierge is great and helpful but some of the staff is rude and don't always help you when you need it. I asked for help and they hardly did it. They changed my bed later after complaining.

    This is my second time staying here. The breakfast is nice and the gym room is relaxing.

    Stayed in April 2018

  • Reviewed: 20 March 2018

    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 3 nights

    all good

    Front desk personnel were great they took care of any problem or question right away. A special thanks to Mr Andrci for his help with directions. The breakfast was very good and the location is near everything.

    Stayed in February 2018

  • Reviewed: 24 November 2017

    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 6 nights
    • Submitted via mobile

    Scramble egg to much water

    Breakfast is very good. The scrambled eggs is very watery, it doesn’t look like scrambled anymore. Other than that it’s very good.

    Stayed in November 2017

  • Reviewed: 7 August 2017

    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Hard to criticise, staff couldn't help with booking a tour, so had to phone and struggle in another language.

    Modern hotel with good facilities. Bed was particularly comfortable.

    Stayed in August 2017

  • Reviewed: 1 August 2017

    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Very helpful and friendly staff. Furthermore they all were speaking English very well. The room and facilities were always in a clean state. The hotel itself is located well and you can explore Paulista easely on foot.

    Stayed in July 2017

  • Reviewed: 12 April 2017

    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 3 nights

    The toilet's pressure was really low on my room. Water pressure was fine on the shower and faucets.

    Room was quiet, clean, good bed and excellent bathroom. Polite and prompt staff, great location.

    Stayed in April 2017

  • Reviewed: 6 March 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 7 nights
    • Submitted via mobile

    The breakfast,every day it was the same and closed before the appointed time and did not replenish the coffee and other foods that were running out in time. The service staff of the restaurant should be more friendly. Wi-fi was poor.

    In concierge the people were very nice and the location is nice.

    Stayed in March 2017

  • Reviewed: 20 February 2018

    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Poor internet connection

    Staff willingness to do all to ensure me a good and comfortable stay

    Stayed in February 2018

  • Reviewed: 14 February 2018

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Excellent breakfast

    Stayed in February 2018

  • Reviewed: 9 February 2018

    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 4 nights

    Service is immediate to whatever problems you have. Location is excellent. Metro is near. Breakfast is good.

    Stayed in January 2018

  • Reviewed: 1 February 2018

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 5 nights
    • Submitted via mobile

    Nothing

    Stayed in January 2018

  • Reviewed: 7 January 2018

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The rooms are not that comfortable and they are small. The bathroom was smelling bad . The breakfast was average.

    Good location

    Stayed in January 2018

  • Reviewed: 1 January 2018

    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    The room was little small compared to my taste.

    Good hotel for the price. Always nice to have tea, coffee maker and a nice minibar in your room.

    Stayed in December 2017

  • Reviewed: 20 December 2017

    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 2 nights

    The room was old and dated, there was mold by the floorboards near the window not what i expected from the Mercure brand

    Stayed in December 2017

  • Reviewed: 5 December 2017

    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    EVERYTHING WAS HORRIBLE

    Nothing

    Stayed in December 2017

  • Reviewed: 25 November 2017

    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 3 nights

    Price value for this location and hotel is very good.

    Stayed in November 2017

  • Reviewed: 23 November 2017

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Most of the Tv channels were not working properly. They had either no sound or no image.

    The breakfast was excellent and the staff was very friendly.

    Stayed in November 2017

  • Reviewed: 10 November 2017

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    Wifi connection could be better, bathroom is quite plane

    Good desk to work, comfy bed, good location

    Stayed in November 2017

  • Reviewed: 4 September 2017

    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night

    unstable internet connection

    the room layout; the kettle; the central yet quiet location

    Stayed in August 2017

  • Reviewed: 26 June 2017

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Room smelling cigarettes and mold.

    Location and breakfast

    Stayed in June 2017

  • Reviewed: 13 May 2017

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Same breakfast spread all 5 days of my stay, there has to be some change and variety. Same with restaurant.

    Free wifi, nice location

    Stayed in May 2017

  • Reviewed: 12 May 2017

    • Business trip
    • Group
    • Standard Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    it takes many days to get government receipt note.

    breakfast is good, very convenient for shopping, traffic, restaurant etc.

    Stayed in April 2017

  • Reviewed: 20 March 2017

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    The wifi could be a little bit better.

    Very good location and comfy accomodation. Breakfast was good, but it could be great with more savory options.

    Stayed in March 2017

  • Reviewed: 14 March 2017

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Location is fantastic.

    Stayed in March 2017

  • Reviewed: 2 December 2016

    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    WI-FI bad

    Stayed in December 2016

  • Reviewed: 22 November 2016

    • Leisure trip
    • Group
    • Classic Double Room
    • Stayed 5 nights

    Ok in general, but pretty noisy and cleanliness of the rooms could be improved

    Staff friendly and helpful. Central Position in the town.

    Stayed in November 2016

  • Reviewed: 28 October 2016

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    lack of training of check in staff wasted my time till the senior staff helped

    bed was very comfortable, shower nice

    Stayed in October 2016

  • Reviewed: 5 September 2016

    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    A rapidez no checkin e o sinal do Wi-Fi excelente!

    Stayed in September 2016

  • Reviewed: 30 August 2016

    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The staff was very helpful. Good breakfast.

    Stayed in August 2016

  • Reviewed: 2 August 2016

    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night

    Good Location and good price. It is the second time and I want to stay in it again.

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 25 February 2016

    • Leisure trip
    • Couple

    The rooms are too old and the bathroom's water tab connection from the bottom was leaking all the water and has not been fixed although we have told it to reception. Towels are too old even could not use

  • Reviewed: 24 January 2016

    • Leisure trip
    • Couple

    At 7am they started some maintenance works. It was like beating nails in my brains. I called the reception and their suggestion was to change the room... The room itself is very strange, with the bed in the middle of the room and an work desk behind it.

  • Reviewed: 7 January 2016

    • Business trip
    • Family with older children

    They tried to charge me an extra day at my check out and the receptionist was not very kind and didn't seem to care about the embarrassment

    Modern and cosy

  • Reviewed: 22 November 2015

    • Solo traveller

    Exercise Room needs consistent remote for t.v. or consistent remote for air conditioning unit. Neither responded at least for me. Equipment was very up to date!

    I truly enjoyed the staff-they made my stay so very nice from the cleaning personnel to the restaurant and front desk. Excellent location-three minute walk to Brigadeiro Metro. Paulista-go right from the hotel, then take the first right to the main Paulista road. If you go left you are headed to shopping . Go right and you can walk to MASP or take a ride to Jardins . Airport bus stops at hotels around S.P. Extremely easy to get a cab at the hotel's front door.

  • Reviewed: 12 November 2015

    • Business trip
    • Solo traveller

    Not really bad, but the breakfast and in general food services could be improved.

    Very nice and comfortable hotel. The location is very good (close to Paulista and lot's of restaurant options). WiFi connection very good.

  • Reviewed: 29 September 2015

    • Business trip
    • Solo traveller

    The location was good as it was only one block away from Paulista Avenue with many restaurants. I appreciated the free Wi-Fi and the fact that it was free.

  • Reviewed: 20 September 2015

    • Business trip
    • Group

    the wifi sometimes is not available,I recommend to improve the stability of the network.

    staffs are very helpful and patient for any questions. if you are the first time to travel to sao paulo, this hotel is near the metro and very convenient to reach the places of interests.

  • Reviewed: 22 August 2015

    • Leisure trip
    • Solo traveller

    Reserved top floor room but had a 3rd floor room while restructuring 2nd and first floor with many noises at whatever hour during the day and night. They changed my room only when some very insane smell came out from the air conditioning cause of the works downstairs

    Location

  • Reviewed: 27 May 2016

    • Leisure trip
    • Solo traveller

    The front office team is amazing, helpful and speaks multi languages which helps a lot in Brazil Mr. Ramy the night manager And Mr. Vinicius

  • Reviewed: 26 April 2016

    • Leisure trip
    • Solo traveller

    Brakfast

    Reception was perfect room was clean every thing was good except of the breakfast it was nothing for four star hotel like mercure

  • Reviewed: 17 March 2016

    • Leisure trip
    • Family with older children

    Yummy breakfast pastries. Modern decor, comfortable rooms.

  • Reviewed: 11 February 2016

    • Leisure trip
    • Solo traveller

    Location, Staff, Food

  • Reviewed: 11 February 2016

    • Business trip
    • Solo traveller

    The location, nice people, good breakfast

  • Reviewed: 2 December 2015

    • Solo traveller

    Friendly staff and spacious rooms

  • Reviewed: 25 November 2015

    • Business trip
    • Solo traveller

    no swiming pool

    location near by metro station and avenida paulista. good quality bedroom and bathroom. good breakfast.

  • Reviewed: 10 October 2015

    • Business trip
    • Group

    Nothing

    Everything, especially the breakfast!

  • Reviewed: 15 September 2015

    • Leisure trip
    • Family with young children

    Nothing!

    Good Location. Good Breakfast.

  • Reviewed: 21 July 2015

    • Leisure trip
    • Family with young children

    None

    The hotel is very accessible (it's near the metro)..the staff are helpful even if they can hardly speak English.

  • Reviewed: 21 June 2015

    • Leisure trip
    • Couple

    No hay un salón donde poder leer o mirar la TV.

    Atención del personal El desayuno El restaurante

  • Reviewed: 11 May 2015

    • Leisure trip
    • Solo traveller

    everything was as expected, great breakfast, good wifi, big room, 5 minutes walk from metro right in the middle of avda Paulista.

  • Reviewed: 22 April 2015

    • Leisure trip
    • Couple

    Otima localização e conforto

There are also 38 reviews without text. These impact the overall review score.

Showing 1 - 51

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