Reviews of Sheraton São Paulo WTC Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Av. Nações Unidas, 12559, Itaim Bibi District, São Paulo, CEP 04578-903, Brazil
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Reviewed: September 3, 2025 · Stayed in August 2025
Verified reviewReviewed: July 3, 2025 · Stayed in May 2025
Verified reviewClean hotel with super friendly staff.
Wasn't anything NOT to like.
Dear Mr. Frank, good morning! We appreciate you for sharing you review with us. We are truly happy to know that our services and staff met your expectations and allowed us to provide you a good experience during you stay. We expect to welcome you again very soon. Moreover, we would like to take this opportunity to wish you a nice Monday and a pleasant week. Sincerely, Quality Department.
Dear Mr. Frank, good morning! We appreciate you for sharing you review with us. We are truly happy to know that our services and staff met your expectations and allowed us to provide you a good experience during you stay. We expect to… Show more
Reviewed: July 2, 2025 · Stayed in June 2025
Verified reviewReviewed: June 3, 2025 · Stayed in April 2025
Verified reviewgreat location
the traffic around but it has nothing to do with the hotel
Good Morning Dear Jolie! Thank you very much for your evaluation! Its great to know you enjoyed your stay. We would like to see you again soon We want to take this opportunity to wish you a nice Wednesday. Best regards Quality department.
Reviewed: May 15, 2025 · Stayed in May 2025
Verified reviewReviewed: March 18, 2025 · Stayed in March 2025
Verified reviewThe breakfast was OK, coffee was very good.
I had no USB port in the room, not at the desk and not next to the bed.
Dear Miss. Christine, On behalf of our entire team, I would like to thank you for the time spent on writing us your feedback. It was our pleasure having you around. and it is wonderful knowing you liked our breakfast and coffee. However, I would like to apologize for the inconvenience on USB manners. Your feedback was sent to our Maintenace team so they would know where to pay more attention on. Thank you for informing us. The next time you are here, it will be ensured you have USB port available. This way, we hope you will come back soon for more moments, wishing you a wonderful day! Sincerely; Quality Department.
Dear Miss. Christine, On behalf of our entire team, I would like to thank you for the time spent on writing us your feedback. It was our pleasure having you around. and it is wonderful knowing you liked our breakfast and coffee. Howev… Show more
Reviewed: February 21, 2025 · Stayed in February 2025
Verified reviewReviewed: January 5, 2025 · Stayed in December 2024
Verified reviewReviewed: December 26, 2024 · Stayed in December 2024
Verified reviewLocation
Noise
Reviewed: December 14, 2024 · Stayed in December 2024
Verified reviewThe facilities are excellent
No thing
Good morning, Dear Mr. Gabriel! Thank you very much for sending us your review! We are glad you enjoyed our facilities. We hope to see you again soon. We would like to take this opportunity to wish you a great week. Kind regards: Quality Department.
Good morning, Dear Mr. Gabriel! Thank you very much for sending us your review! We are glad you enjoyed our facilities. We hope to see you again soon. We would like to take this opportunity to wish you a great week. Kind regards: Qual… Show more
Reviewed: December 8, 2024 · Stayed in December 2024
Verified reviewbreakfast is very poor, little chance, small and dark place, pay little attention on the sufficiency and creativity on breakfast,even less satisfied than other 4 stars hotel.
the room is alleged 35m2, but most of the space is WC, the facility is old and poor, the breakfast is so poor, why don't you pay more attention on the diet? no fresh cooked main dish, very little choice, no healthy food, no on-diet food. It shows poor management.
Dear GUEST, Thank you for sending us your review and for choosing the Sheraton São Paulo WTC Hotel. We are very sorry that we did not fully meet your expectations, it is a shame that you were not able to enjoy your stay properly. Please know that we will take your opinion into consideration by our team and the responsible departments. We remain at your disposal should you wish to share more information. We appreciate you taking the time to share your comments and we hope to welcome you back soon. We wish you a great week. Sincerely, Quality Department
Dear GUEST, Thank you for sending us your review and for choosing the Sheraton São Paulo WTC Hotel. We are very sorry that we did not fully meet your expectations, it is a shame that you were not able to enjoy your stay properly. Please kn… Show more
Reviewed: November 16, 2024 · Stayed in November 2024
Verified reviewReviewed: October 17, 2024 · Stayed in October 2024
Verified reviewReviewed: October 6, 2024 · Stayed in October 2024
Verified reviewLocation, inside good bar and restaurant. Late check out
There was an issue in my room with AC and water heater that was resolved very quickly. No big deal
Good morning, dear Mr. Antonio! Thank you very much for your review. Know that this motivates us even more. We are glad you liked most of your experience, and we hope you will come back soon. We would like to take this opportunity and wish you a great week. Sincerely, Quality Department.
Good morning, dear Mr. Antonio! Thank you very much for your review. Know that this motivates us even more. We are glad you liked most of your experience, and we hope you will come back soon. We would like to take this opportunity and w… Show more
Reviewed: September 10, 2024 · Stayed in August 2024
Verified reviewComfortable bed, breakfast, lication
There is some licking water in the bathroom but overally it is clean and spacious.
Good morning, dear Madam Sophiayu! Thank you for sending us your evaluation! We are glad you enjoyed the comfort of our beds, the space in our apartments, our location, cleanliness and our breakfast. We will investigate the issue of water in the bathroom. Thank you very much for letting us know. We would like you to come back more often. We would like to wish you a great Tuesday. See you soon! Best regards, Quality department.
Good morning, dear Madam Sophiayu! Thank you for sending us your evaluation! We are glad you enjoyed the comfort of our beds, the space in our apartments, our location, cleanliness and our breakfast. We will investigate the issue of wat… Show more
Reviewed: August 31, 2024 · Stayed in August 2024
Verified reviewPoor
Old room
Reviewed: August 20, 2024 · Stayed in August 2024
Verified reviewThe gym was absolutely perfect. Front desk and restaurant staff were great
The doors were a little bit scuffed and worn
Good afternoon, dear guest! We are so glad you enjoyed our gym, our restaurant, and all our teams. Thank you very much! Please excuse the doors. This should not happen and we will send a maintenance team to fix it. Thank you for all your comments in this evaluation. We hope to see you here more often. We would like to take this opportunity to wish you a great Tuesday. Sincerely, Quality Department.
Good afternoon, dear guest! We are so glad you enjoyed our gym, our restaurant, and all our teams. Thank you very much! Please excuse the doors. This should not happen and we will send a maintenance team to fix it. Thank you for all your co… Show more
Reviewed: August 14, 2024 · Stayed in August 2024
Verified reviewLocation
Somewhat outdated bedrooms & bathrooms
Good morning, Mr. Kursell! Thank you very much for sharing your review. We are glad you enjoyed our location. We sincerely apologize for not fully meeting your expectations. We would like to inform you that we are currently renovating some of the rooms to make them more modern. We hope to see you here more often so that we can assign you a fully renovated room. I would like to take this opportunity to wish you a great Thursday. See you soon! Sincerely, Quality Department.
Good morning, Mr. Kursell! Thank you very much for sharing your review. We are glad you enjoyed our location. We sincerely apologize for not fully meeting your expectations. We would like to inform you that we are currently renovating some … Show more
Reviewed: July 3, 2024 · Stayed in July 2024
Verified reviewperfectly friendly and helpful staff helped us out with everything we needed, thank you!! the hotel is very big, slightly old-fashioned but very good - it has everything you need, everything works and rooms are very spacious.
my room had a door annex to another room which made it a bit loud when the other guests arrived (not sound proof) and they tried opening the door which was creepy (maybe put a sign "door to another room")
Good morning dear Ms. Rebeca! Thank you very much for sharing your evaluation with us. Good to know that you liked our staff. We apologize for the inconvenience caused to the apartment next door. We've already put it in your profile so when you return, and we hope you do, we will assign you a room that doesn't have connecting doors. Thank you very much for informing us of this occurrence. We would like to take this opportunity to wish you a great Thursday. Sincerely! Quality department.
Good morning dear Ms. Rebeca! Thank you very much for sharing your evaluation with us. Good to know that you liked our staff. We apologize for the inconvenience caused to the apartment next door. We've already put it in your profile so … Show more
Reviewed: June 12, 2024 · Stayed in June 2024
Verified reviewStaff
Room had ants, looked old and quality was average
Good afternoon dear guest! Thank you very much for your review. Please apologize for the inconvenience. This should not happen, this is not the standard of excellence we should offer. Anyway, thanks so much for letting us know. We would also like to thank you for evaluating our employees. I hope you can return to the hotel to change the last impression you left. I would like to take this opportunity to wish you a great week. We remain at your service. Yours sincerely: Quality department.
Good afternoon dear guest! Thank you very much for your review. Please apologize for the inconvenience. This should not happen, this is not the standard of excellence we should offer. Anyway, thanks so much for letting us know. We would als… Show more
Reviewed: May 12, 2024 · Stayed in April 2024
Verified reviewReviewed: May 12, 2024 · Stayed in April 2024
Verified reviewReviewed: May 1, 2024 · Stayed in May 2024
Verified reviewReviewed: May 1, 2024 · Stayed in April 2024
Verified reviewLocation and staff
The water of the pool was really dirty. We could not use it. House keeping was a bit erratic. I had to call to get my room done after two days.
Dear, Thank you for sharing your review and comments with us. We are very sorry that your experience was less than expected, we will strive to improve these points. As for the issue of tidying, we will find out more about what happened as well, I believe it was a very specific failure, but we will be more careful so that this does not happen again. Sincerely, Quality Department
Dear, Thank you for sharing your review and comments with us. We are very sorry that your experience was less than expected, we will strive to improve these points. As for the issue of tidying, we will find out more about what happened as… Show more